7/24/2019 11 Penerangan PK SPSK 2015

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PENERANGAN PK

Isi Kandungan Sistem Pengurusan Sekolah Kualiti ( SPSK )Keluaran :05 Tarikh Keluaran : 31 MAC 2015 Tarikh Kuatkuasa : 15 APRIL 2015

No.

Dokumen

Nama Dokumen

MK Manual Kualiti

PK 01 Pengurusan Panitia

PK 02 Pengurusan Jadual Waktu

PK 03 Pengurusan P & P

PK 04 Pengurusan Pencerapan

PK 05 Pengurusan Peperiksaan

PK 06 Pengurusan Semakan Hasil Kerja Murid

PK 07 Pengurusan Mesyuarat

PK 08 Pengurusan Bimbingan

PK 09 Pengurusan Pusat Sumber

PK 10 Pengurusan Latihan Personel

PK 11 Pengurusan Aduan Pelanggan

PK 12 Pengurusan Maklum Balas Pelanggan

PK 13 Pengurusan Kawalan Dokumen dan Rekod

PK 14 Pengurusan Audit Dalam

PK 15 Pengurusan Kawalan Perkhidmatan Yang Tidak Akur

PK 16 Tindakan Pembetulan, Pencegahan dan Penambahbaikan

PK 17 Pengurusan Perolehan

PK 18 Pengurusan Pembelajaran dan Pengajaran Guru Ganti

PK 19 Pengurusan Pentaksiran Berasaskan Sekolah (PBS)

PK 20 Pengurusan Data

PK 21 Pengurusan Program

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LEHAN.pdfhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK18%20%20PENGURUSAN%20PELAKSANAAN%20P%20d%20P%20TANPA%20KEHADIRAN%20GURU%20MATA%20PELAJARAN/PK%2018%20%20PENGURUSAN%20%20P%20d%20P%20GURU%20GANTI.pdfhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK18%20%20PENGURUSAN%20PELAKSANAAN%20P%20d%20P%20TANPA%20KEHADIRAN%20GURU%20MATA%20PELAJARAN/PK%2018%20%20PENGURUSAN%20%20P%20d%20P%20GURU%20GANTI.pdfhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK18%20%20PENGURUSAN%20PELAKSANAAN%20P%20d%20P%20TANPA%20KEHADIRAN%20GURU%20MATA%20PELAJARAN/PK18%20PENGURUSAN%20Pd%20P%20GURU%20GANTIhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK19%20PENGURUSAN%20PBS/PK%2019%20%20PENGURUSAN%20%20PBS.pdfhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK19%20PENGURUSAN%20PBS/PK%2019%20%20PENGURUSAN%20%20PBS.pdfhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK19%20PENGURUSAN%20PBS/PK19%20Lampiranhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK19%20PENGURUSAN%20PBS/PK19%20Lampiranhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK19%20PENGURUSAN%20PBS/PK%2019%20%20PENGURUSAN%20%20PBS.pdfhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK18%20%20PENGURUSAN%20PELAKSANAAN%20P%20d%20P%20TANPA%20KEHADIRAN%20GURU%20MATA%20PELAJARAN/PK18%20PENGURUSAN%20Pd%20P%20GURU%20GANTIhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK18%20%20PENGURUSAN%20PELAKSANAAN%20P%20d%20P%20TANPA%20KEHADIRAN%20GURU%20MATA%20PELAJARAN/PK%2018%20%20PENGURUSAN%20%20P%20d%20P%20GURU%20GANTI.pdfhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK18%20%20PENGURUSAN%20PELAKSANAAN%20P%20d%20P%20TANPA%20KEHADIRAN%20GURU%20MATA%20PELAJARAN/PK%2018%20%20PENGURUSAN%20%20P%20d%20P%20GURU%20GANTI.pdfhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK17%20PENGURUSAN%20PEROLEHAN/PK%2017%20PENGURUSAN%20PEROLEHAN.pdfhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK16%20TINDAKAN%20PEMBETULAN,%20PENCEGAHAN%20DAN%20PENAMBAHBAIKAN/PK%2016%20TINDAKAN%20PEMBETULAN,%20PENCEGAHAN%20DAN%20PENAMBAHBAIKAN.pdfhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK15%20PENGURUSAN%20KAWALAN%20PERKHIDMATAN%20YANG%20TIDAK%20AKUR/PK%2015%20PENGURUSAN%20%20KAWALAN%20PERKHIDMATAN%20YANG%20TIDAK%20AKUR.pdfhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK14%20PENGURUSAN%20AUDIT%20DALAM/PK%2014%20PENGURUSAN%20AUDIT%20DALAM.pdfhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK13%20PENGURUSAN%20KAWALAN%20DOKUMEN%20DAN%20REKOD%20KUALITI/PK%2013%20PENGURUSAN%20%20KAWALAN%20DOKUMEN%20DAN%20REKOD%20KUALITI.pdfhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK12%20PENGURUSAN%20MAKLUM%20BALAS%20PELANGGAN/Lampiran%20MB%20Pelangganhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK12%20PENGURUSAN%20MAKLUM%20BALAS%20PELANGGAN/PK%2012%20PENGURUSAN%20%20MAKLUM%20BALAS%20%20PELANGGAN.pdfhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK11%20PENGURUSAN%20ADUAN%20PELANGGAN/Lampiran%20Pengurusan%20Aduan%20Pelangganhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK11%20PENGURUSAN%20ADUAN%20PELANGGAN/PK%2011%20PENGURUSAN%20%20ADUAN%20%20PELANGGAN_vSMKKSel.pdfhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK10%20PENGURUSAN%20PERKEMBANGAN%20STAF/PK%2010%20LAMPIRANhttp://d/DOKUMEN%20KUALITI/DOKUMEN%20KUALITI%20SPSK/SPSK%20KELUARAN%2003%20PIN.1/SPSK%202013-FINALE%20EPI/SPSK%202013-FINALE%20EPI/PK10%20PENGURUSAN%20P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7/24/2019 11 Penerangan PK SPSK 2015

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PENERANGAN PK

PROSEDUR KUALITI (PK)SPSK YANG DILAKSANAKAN DI SEKOLAH

PK01 PENGURUSAN PANITIAProsedur ini bertujuan untuk memastikan pengurusan panitia diurus dengan cekap dan

teratur supaya prestasi setiap mata pelajaran bagi peperiksaan pertengahan tahun,akhir tahun dan peperiksaan awam meningkat 3 peratus atau minimum 65 peratuskeseluruhan dalam tahun semasa.

PK02 PENGURUSAN JADUAL WAKTUProsedur ini diguna pakai untuk memastikan jadual waktu diedarkan dalam tempohtujuh (7) hari sebelum sesi persekolahan dimulakan.

PK03 PENGURUSAN PEMBELAJARAN & PENGAJARANProsedur ini bagi memastikan proses Pembelajaran dan Pengajaran yang telahdirancang dan dilaksanakan 100 % berdasarkan Rancangan Pelajaran Tahunan,

melainkan berlaku perkara-perkara diluar kawalan sekolah.

PK04 PENGURUSAN PENCERAPANProsedur ini bertujuan memastikan guru-guru yang mengajar di SekolahRendah/Menengah Negeri Selangor dicerap minimum sekali (1) kali setahun

PK05 PENGURUSAN PEPERIKSAANProsedur ini disediakan untuk memastikan penyediaan soalan dan pengurusanPeperiksaan Pertengahan Tahun dan Peperiksaan Akhir Tahun dapat berjalan denganlancar dalam tempoh 60 hari mengikut perancangan yang telah ditetapkan dalam

Takwim Sekolah.

PK06 PENGURUSAN SEMAKAN HASIL KERJA MURIDProsedur ini bertujuan untuk memastikan:1.1 100 peratus hasil kerja murid disemak oleh guru mata pelajaran.1.2 Pihak pentadbir memantau semakan hasil kerja murid minimum dua kalisetahun.

PK07 PENGURUSAN MESYUARATProsedur ini bertujuan untuk memastikan proses pengendalian mesyuarat yang teraturmengikut agenda yang ditetapkan dengan mematuhi Pekeliling Kemajuan Pentadbiran

Awam Bilangan 2 Tahun 1991.

PK08 PENGURUSAN BIMBINGANProsedur ini bertujuan untuk memastikan 100% murid mendapat PerkhidmatanBimbingan daripada Guru Bimbingan dan Kaunseling dalam Perkhidmatan Bimbingan,Kemahiran Belajar, Perkhidmatan Bimbingan Kerjaya, Perkhidmatan PembangunanDiri Murid dan Perkhidmatan Bimbingan Motivasi, melainkan dalam hal-hal yang bukankawalan pihak sekolah.

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PK09 PENGURUSAN PUSAT SUMBERProsedur ini bertujuan untuk memastikan 80% murid membuat pinjaman buku di PusatSumber di sekolah, minima 10 buah buku dalam setahun persekolahan.

PK10 PENGURUSAN PERKEMBANGAN STAF ( PENGURUSAN LATIHAN PERSONEL )

Prosedur ini bertujuan untuk memastikan semua guru sekolah di Negeri Selangormendapat latihan tujuh (7) hari dalam satu tahun, sebagaimana Surat PekelilingIkhtisas Bil. 6/2005 - Dasar Latihan Sumber Manusia Sektor Awam.

PK11 PENGURUSAN ADUAN PELANGGANProsedur ini bertujuan untuk memastikan proses pengendalian aduan diurus dengancekap dan teratur melalui tindakan terhadap semua aduan yang diterima dandirekodkan.

PK12 PENGURUSAN MAKLUM BALAS PELANGGANProsedur ini bertujuan memastikan proses pengurusan maklum balas pelanggan dan

tahap kepuasan guru dan staf diuruskan secara terancang dan berkesan. Analisishendaklah dibentangkan dalam mesyuarat pengurusan:a. Maklum balas pelanggan sekurang-kurangnya 4 kali setahun.b. Tahap kepuasan guru dan staf sekurang-kurangnya 2 kali setahun.c. Maklum balas murid murid 2 kali setahun.

PK13 PENGURUSAN KAWALAN DOKUMEN DAN REKOD KUALITIProsedur ini bertujuan untuk menjelaskan tatacara kawalan dokumen dan rekodkualiti bagi memastikan semua dokumen dan rekod yang digunakan dalam sistempengurusan dokumen dan rekod kualiti dilaksana mengikut kaedah yang ditetapkan dibawah prosedur ini. Prosedur ini juga bertujuan supaya rekod kualiti dikendalikan

dengan baik, dapat dibaca, mudah dikenal dan mudah diperolehi semula. Proseduryang diwujudkan bertujuan untuk mengawal, mengenal, menyimpan, menjaga,mendapatkan semula dan melupuskan rekod kualiti.

PK14 PENGURUSAN AUDIT DALAMProsedur ini bertujuan menentukan kaedah mengendalikan Audit Dalam supaya dapatdilaksanakan sekurang-kurangnya sekali dalam tahun semasa dengan teratur dancekap bagi memastikan keberkesanan sistem pengurusan kualiti dan tindakanpenambahbaikan dapat dilaksanakan di semua sekolah Negeri Selangor.

PK15 PENGURUSAN KAWALAN PERKHIDMATAN YANG TIDAK AKUR

Prosedur ini adalah panduan bagi mengawal perkhidmatan tidak memenuhi keperluanyang ditetapkan dalam proses Sistem Pengurusan Sekolah Kualiti di semua sekolah diNegeri Selangor.

PK16 TINDAKAN PEMBETULAN, PENCEGAHAN DAN PENAMBAHBAIKANProsedur ini bertujuan untuk memastikan semua ketakakuran dikaji dan tindakanpembetulan, pencegahan dan penambahbaikan dilaksanakan bagi menghapuskanpunca-punca ketidakpatuhan supaya ianya tidak berulang.

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PK17 PENGURUSAN PEROLEHANProsedur ini bertujuan untuk memastikan perolehan dibuat secara cekap, berkesandengan mematuhi Arahan Perbendaharaan dan Tatacara Pengurusan Kewangan danPerakaunan Kumpulan Wang Sekolah, tanpa Audit Berteguran.

PK18 PENGURUSAN PEMBELAJARAN DAN PEMBELAJARAN GURU GANTIProsedur ini bagi memastikan proses pembelajaran dan pengajaran dapatdilaksanakan dengan berkesan tanpa kehadiran guru subjek.

PK 19 PENGURUSAN PENTAKSIRAN BERASASKAN SEKOLAH (PBS)Prosedur ini disediakan untuk memastikan pengurusan Pentaksiran BerasaskanSekolah (PBS) dijalankan mengikut prosedur yang ditetapkan oleh LembagaPeperiksaan dan Jawatankuasa PBS sekolah.

PK 20 PENGURUSAN DATAProsedur ini bertujuan untuk menentukan proses pengurusan data yang sistematik

supaya dapat diakses secara berterusan dengan cepat, tepat, mudah dan bolehdipercayai.

PK 21 PENGURUSAN PROGRAMProsedur ini bertujuan memastikan pengurusan program dilaksanakan secaraterancangdan berkesan bagi mengukur pencapaian objektif seperti berikut:a. Objektif bagi setiap pelaksanaan program tercapai;b. Menyediakan laporan dalam tempoh 14 hari setelah program selesai.