ANDHRA PRADESH E-GOVERNANCE STORY - C.K PRAHALAD

SUMMARY

CM of Andhra Pradesh, Mr. Nara Chandrababu Naidu to develop a corruption free system installed “ E-governance” system .

eSeva an internet – based system was launched to facilitate interaction with the citizens .

INTRODUCTION

Citizens depend on the state for a wide variety of services, from admission to schools to birth and death certificates, paying utility bills, taxes, driver’s licenses, and registering property.

There are more than 1 million government employees servicing 75 million citizens, a ratio of 13 to 14 government employees per 1,000 citizens.

Thus having a government dominance .

Reasons To Implement E-governance

The goal was to reverse the process from an institution-centric civil service to a citizen-centric system This concept was a 180-degree turn from the prevailing norm.

To make opaque system transparent.

Land registration is one of the key areas in which Transaction Governance Capacity (TGC )can help.

eSeva

Center For Good Governance

CGG was a watch dog agency .

In collaboration with UK .

Role – to monitor the implementation of citizen centric governance .

Implementation

Virtuous cycle Implementation & Initial results -> Improved TGC -> Development

Learnings

Transformation of a well-entrenched system takes not onlybuilding an IT system, but also building trust.

Citizens must convince themselves thatit is cheaper to be within the system than outside it.

Reduction in corruption , implementing digital technologies & market based ecosystems leads to transforming the TGC of the country .