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PROJECT REPORT

ON

ORGANIZATION STUDY

AT

SUBMITTED TO

K.L.E SOCIETYS

COLLEGE OF BUSINESS ADMINISTRATION LINGARAJ

COLLEGE,

BELGAUM

SUBMITTED BY

ANUSHA.D.DESHPANDE

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K.L.E SOCIETYS

COLLEGE OF BUSINESS ADMINISTRATION LINGARAJCOLLEGE,BELGAUM.

CERTIFICATE

This is to certify that Miss Anusha.D.Deshpande has successfully

completed her project undertaken at i-Source Infosystems, Pune on

Organization Study in partial fulfillment of the requirement for the

award of Bachelor Degree in Business Administration (BBA) awarded by

Karnataka University, Dharwad, for the academic year 2008-09.

Internal Guide Principal

)Prof. P.R.Kadakol) (Prof. P.R.Kadakol(

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ACKNOWLEDGEMENT

I take this opportunity to express my most humble and deep sense of

gratitude to my Principal Prof. Prakash Kadakol, College of Business

Administration Lingraj College, respected Teachers and Guide for their

constant help rendered for successful completion of this project.

I am thankful to Mr. Vikas Mahajan (Head Enterprises Solutions) of

i-Source Infosystems Pvt. Ltd, Pune for giving me an opportunity to do

this project work successfully at i-Source Infosystems Pvt. Ltd.

This project work is the outcome of the help and encouragement given by

all the members of i-Source Infosystems Pvt. Ltd.

Nevertheless I would like to thank my family members and friends for all

their support and encouragement.

ANUSHA

DESHPANDE

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CONTENTS

INTRODUCTION TO INPLANT TRAINING

COMPANY PROFILE

ORGANISATION CHART

DEPARTMENTS

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HISTORY

The formation of ENS facilities management was started in the year 1996. Then

ENS merged into Prabodhan ITIM Division, S/W division in the year 1999.

Which further formed into i-Source IT Services, Pune & Bangalore offices,

And also the UK& US Projects in 2003. i-Source further formed into Telecom

Services, Managed IT Services, Enterprise Solutions in 2005. i-Source became

international in 2006.

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COMPANY PROFILE

i - Source, is a leading IT and Telecom Solutions and services company. They provide

spectrum of value added services in the IT and Telecom infrastructure space. The

services encompass all phases of the infrastructure including Planning, Designing,

Engineering, Implementation, Management and Auditing. i-Sources partnership

approach enables our customers to build solid technical foundation that is highly

available, scalable and completely secured meeting their critical business

requirements.

Founded in year 2003, with head quarters at Pune, i-Source has grown in

multiples with branch offices in Bangalore, Delhi, Mumbai in India and 10 service

locations across India, Europe and the US. They constantly build and tune their

capabilities and service model to achieve a preferred service partner status for

their customers.

There are four branches of i-Source in India, located at Pune, Mumbai, Bangalore and

Delhi. The head office is located at Pune. There are 520 employees of i-Source

working together in all the four branches.

The main activity of i-Source is to provide services. As it mainly deals in IT &

Telecom, it renders IT solutions to the customers.

Technological competencies and domain expertise

They have competencies and expertise in technical verticals including Networking,

Security, enterprise applications and telecommunication.

End-to-end solutions

Their capabilities span across the value chain of infrastructure, enterprise applications

and business processes, which enables them to undertake turnkey projects coveringarchitecting, sizing, implementing and managing variegated infrastructures.

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Project management

i-Source has executed medium to large size projects those include country wide IT

networks and circle based telecom infrastructure implementations. The projects are

managed by trained staff and automated tools.

Strong customer relationships

i-Sources partnership approach with the customer leads to a long lasting bond. The

customer centric services and value propositions, keep their customers satisfied for a

long time.

Growth strategies

i-Source is poised to grow multidimensional. Constant increase in reach for a close

presence near customer globally, close association with tier 1 service providers and

principles, increasing the depth of service and technology verticals are amongst key

drivers of their growth strategy.

LEADERSHIP

Jitendra Sardesai (CEO & Managing Director(

Jitendra Sardesai is an engineering graduate in E & TC from the College of

Engineering, Pune, a Certified Information Systems Auditor (CISA) and Certified

Information Systems Manager (CISM). He brings in more than 15 years of

technology and management experience in Information Technology industry. His

technology expertise is mainly in designing, building, managing integrated systems

and secured networks along with IT Infrastructure lifecycle management consulting.

As a fellow member of the Information Systems Audit and Control Association

(ISACA) he was associated with various auditing organizations for Information

systems audits.

Jitendra Sardesai is in charge of the overall management of i-Source. He is

specifically responsible for all day-to-day operational issues like planning and

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executing business, reviewing and guiding the country offices, customer delivery

units and support functions, and ensuring efficient and effective functioning of the

organization as a whole.

As a promoter of i-Source, Jitendra Sardesai has been responsible for providing the

strategic direction. He has spearheaded i-Sources forays into various technology

verticals and presence across India and international markets. He has been active in

building strategic partnerships and prestigious customer base for i-Source in a short

span of time.

Bhimasen Shinde (Director(

Bhimasen Shinde is an Electronics Engineer with post graduation in Management

from Pune University. He has an overall industry experience of 36 years mainly in the

electronics and Telecommunication. At i-Source he heads the Telecom services

division and is responsible in service delivery & operations management.

He has had a very distinguished career working with Philips India at senior

management level and later as an acting CEO, CFO in Tata Lucent & Lucent India.

He has also worked as a Senior Consultant in Reliance Infocomm in the area of

Network Logistics where he was instrumental in setting up first biggest private mobile

telephony network in 17 circles in India.

Bhimasen Shinde as a board member, with his extensive experience and knowledge in

the Telecom industry and exposure to high level Management profiles with

Multinationals, contributes in formulating corporate strategy, performance goal

setting and strategic transactions.

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Sudarshan Dhuru (Director)

Sudarshan Dhuru is basically a Commerce Graduate and a post graduate in Business

Administration (MBA). He has an overall industry experience of over 23 years andexpertise in Finance and Human Resource.

As ex-CFO of SAP India, he has worked in reputed firms as Mahindra & Mahindra,

Tata Unisys, SAP India, and Suzlon Energy in senior level finance positions and has

an excellent track record in sound financial management throughout his career.

His career highlights include handling SAP India Companys surplus funds & corpus

of over Rs.100 Crores where he achieved returns of over 13% (Post Tax). He has also

set up subsidiary companies as CFO for SAP Portals in UK, France & Netherlands &

has developed business plans from ground zero for new ventures.

Sudarshan Dhuru is responsible for fiscal and Human Resource discipline along with

legal and secretarial functions in the company. As a board member, he brings in a

special experience in setting up subsidiaries outside India. His in-depth understanding

of finance management, dealing with banks & financial institutions coupled with his

understanding of IT industry is unique.

He has to his credit, published papers on the topics like Survival

Merger&Acquisitions and Financial Controller - A Business Partner.

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ORGANIZATION CHART

Managing

Director

Line of Business

Head

Manager

Senior Executive

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VARIOUS DEPARTMENTS AT i-Source

There are mainly five departments at i-Source namely.

1.Human Resource Department.

2.Finance & Administrative Department.

3.Telecom & Infrastructure Department.

4.IT Department.

5.Purchase Department.

There are no separate departments such as sales & marketing and Research and

development.

1.HR Department

-The HR department is headed by Mrs. Shraddha Mahajan. The functions carried

out by the department are as follows

Attract, retain and develop good employees and get their total involvement in

achieving company goals.

Provide opportunity for personal development and advancement to all with

requisite Ability, Ambition and Integrity.

Deal in good faith with all employees and employee representatives.

Share information with all employees regarding wealth of the business and

future plans of the company.

Encourage development of participative and supportive leadership.

Encourage employees to accept responsibility and take calculated risk.

To provide fair, equitable and competitive remuneration in return for a fair

days work.

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Be fair and firm in dealing with grievances and indiscipline.

2.Finance & Administrative Department

-The finance & administrative department is headed by Miss. Tejaswini Date.

The Finance Department is committed to enhancing and maintaining fiscal

stability to safeguard the Company's financial assets. General functions include

budgeting, investment management, bond issuance, audits, payroll, accounts

payable, accounts receivable, utility billing, business licenses, procurement,

banking services, grant accounting, capital assets, and the coordination and

implementation of related internal controls. The department, in conjunction with

the Managerand other departments, prepares the 5-year financial plan outlook,

and the annual yearly budget. The department also prepares monthly financial

statements, pension, tax, and other financial reports; reconciles bank accounts,

State Pool and other investment accounts and manages cash and debt. The

department prepares the Comprehensive Annual Financial Report (CAFR), which

includes detailed audited financial statements and statistical information about the

demographics of the Company.

Administrative Department

-The functions of the administrative department includes

a. Planning

b. Organizing

c. Directing

d. Controlling

3.Telecom & Infrastructure Department

-The telecom & infrastructure department is headed by Mr.Bhimsen Shinde.

Telecom department is further divided into three parts-

a. Wireless

b. Wire line

c. Infrastructure

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4.IT Department

-The IT department includes three main departments namely,

a. IMS (Infrastructure Management Services(

-It is headed by Mr.Harish Venugopal.b. ENS (Enterprise Network Solutions(

-It is headed by Mr.Vikas Mahajan.

c. Consulting Services.

5.Purchase Department

-The purchase department is handled by only one person Mr. Sandeep Shetty.

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HIERARCHAL STRUCTURE

The hierarchal structure in i-Source is centralized, i.e. all the decisions are taken by

the Managing Director. The Managing Director is the head of the organization. All

the decisions are taken only after consulting him. Any changes made in the existing

policies should be told to him. And these policies can be implemented only after he

consents them.

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CLIENTELE OF i-Source

Partial Clientele -

1. INFOSYS

2. KPIT CUMMINS

3. VERTEX

4. JOPASANA

5. PERSISTENT

6. MPHASIS

7. ALCATEL-LUCENT

8. AVAYA

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9. PUNE STOCK EXCHANGE

10. INTERVET

11. JOHNSON&JOHNSON

12. TATA

13. UNIVERSAL MUSIC GROUP

14. ENDURANCE

15. KIRLOSKAR OIL ENGINES Ltd.

16. TATA SKY

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PARTIAL CLIENTELE - TELECOM

1.NOKIA

2. TEJAS NETWORKS

3. ALCATEL-LUCANT

1. RELIANCE COMMUNICATION

2. TATA

3. HUTCH

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4. AIRTEL

5. ECI TELECOM

6. ZTE

7. BHARAT SANCHAR NIGAM Ltd.

8. HUAWEI

12. CITI

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Challenges & Opportunities at i-Source

Challenges:

Extended working hours.

24*7 support & 6 days working.

Working sometimes on high profile job.

Opportunities:

This is noticeable, which shows your sincerity, hard work etc.

Can upgrade to senior position depending upon client requirements.

Can be transferred to other location if they want to shift if we have any client

at that location.

Career growth at i-source:

Job rotation after 15-18 months time as we have multiple clients.

Qualification & skills should match with other client requirements.

Conveyance & facilities:

Employees working at client places there conveyance are client dependent.

Mobiles & laptop are given depending upon requirement.

For HO employees conveyance allowance is Rs. 2.65 per KM.

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NEW SERVICE TO BE LAUNCHED BY i-Source

i-DC datacenter service (The project I've worked on under the assistance of

Mr.Vikas Mahajan.)

DATA CENTER

A data center is a facility used to house computer systems and associated

components, such as telecommunications and storage systems. It generally

includes redundant or backup power supplies, redundant data

communications connections, environmental controls (air conditioning,

fire suppression, etc.), and special security devices. In short,

DC is nothing but an information center where a particular company's or

banks servers are stored, monitored and administered.

USE OF DATA CENTER IN BUSINESS

a. Better manage data center resources

b. Deploy more robust business continuance

c. Build cost-effective storage area networks

d. Enhance data security

e. Improve efficiency and increase business productivity

BENEFITS OF DATA CENTER

1.Infrastructure Cost Savings

2.Time Savings

3.Lower Maintenance Costs

4.Alleviate Operational Expenses

5.Improve Security without Increasing Costs:

6.Multiple Carrier Access:

7.On-Site Facility Security, Staffed 24x7x365

8.Raised Floors

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9.Individually Locked Cabinet

10.Systems Monitoring

11.Biometric Hand Scanners

12.Video Surveillance & Electronic Motion Sensors

13.Early Warning Smoke Detection & Fire Suppression Systems

14.Constantly Monitored Humidity & Temperature Systems

15.Sturdy & Secure Server Racks

16.Uninterruptible Power Systems (UPS) & Multiple Backup

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COMPETITORS

1.VSNL (VIDHESH SANCHAR NIGAM LIMITED(

BENEFITS OF VSNL DATA CENTER SERVICE

1. Improved Business Focus

2. Easier Manageability

3. Scalability and Technology Protection

4. Connectivity

5. Reliability

6. Co-location Service

2.RELIANCE DATA CENTERBENEFITS OF RELIANCE DATA CENTER

1. Over 500,000 sq. ft of hosting space

2. Extensive international peering

3. 24-hour technical support

4. Highly scalable

5. Guaranteed service levels

6. Own pan global, pan India fiber optic network

SIFY DATA CENTER

BENEFITS OF SIFY DATA CENTER

1.Servers Unix & Window

2.Databases

3.Middle Tier Applications

4.Messaging

5.Storage & Backup

6.Remote Monitoring & Mngmt

7.Performance Optimization

8.Capacity Planning

9.Implementation/Migration

10.ITL Consulting

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BROCHURE FOR i- DC Datacenter Service

Table of Contents

1.About i-Source

2.About Data Center

3.Data Center Services

4.Security Strategy

5.i-Source Edge

6.Contact Information

7.Copyright and Other Intellectual Property Rights

About i-Source

i-Source, is a leading IT and Telecom Solutions and services company. We provide

spectrum of value added services in the IT and Telecom infrastructure space. The

services encompass all phases of the infrastructure including Planning, Designing,

Engineering, Implementation, Management and Auditing. i-Source partnership

approach enables our customers to build solid technical foundation that is highly

available, scalable and completely secured meeting their critical business requirement

About Data Center

IT operations are a crucial aspect of most organizational operations. One of the main

concerns is business continuity; companies rely on its information systems to run its

operations. If a system becomes unavailable, company operations may be impaired or

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stopped completely. It is necessary to provide a reliable infrastructure for IT

operations, in order to minimize any chance of disruption. Information security is also

a concern, and for this reason a data center has to offer a secure environment which

minimizes the chances of a security breach. A data center must therefore keep high

standards for assuring the integrity and functionality of its hosted computer

environment.

Data Center Services

i-DC Datacenter provides services

1.Hosting services

2.Storage & High availability solutions

3.Security services

4.Remote Monitoring & Management services

5.ASP service

i-Source Edge

*Highly skilled expertise

-Certified Auditor for BS7799 / ISO 27001

-Certified consultants for ITIL

-Certified CISA

-Certified CISM

-Microsoft security Certified professionals

*Technically experienced professionals in Networking and systems.

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Partial Clientele of Services

1.Badve Engineering Pvt. Ltd.

2.Command Cellular Service

3. EBZ Online Pvt. Ltd.

4.M Endurance Technologies Pvt. Ltd.

5. Goldshield India Ltd.

6. Jopasana Software and Systems Pvt. Ltd.

7.u Kimaya Infotech Pvt. Ltd.

8.M Kirloskar Oil Engines Limited

9. KPIT Cummins Ltd.

10. Manikchand (Food and beverages division(

11.u National Insurance Academy

12. Salgaonkar Brothers

13.m Tata Hotels Ltd.

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Contact information

PUNE

Telefax: +91 (20) : 24222180, 24227879, 24227841, 24227842 Address: 17,

Electronic Co-op Estate Ltd, Pune - Satara, Road, Pune 411 009. MH, India

BANGALORE

Telefax: +91 (80) 65669879 Address: 6/1, II Floor, NHG Business Centre Sherdan

Plaza, Raja Ram Mohan Roy Road, Bangalore 560 025. Karnataka, INDIA.

MUMBAI

Address: D 712 -714, 5th Floor Vashi Plaza, Sector 17, Vashi, Mumbai 400 703.

Maharashtra, INDIA.

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Copyright and Other Intellectual Property Rights

Copyright and other Intellectual property rights in any original programs,

specifications, reports or other items arising in the course of, or resulting from theproject shall remain the property of i-Source although Client shall have a non-

exclusive and non-transferable license to all such items for its own purposes. Nothing

in this agreement shall enable either party to make use of any intellectual property

rights vested in the other party prior to the commencement of this assignment. The

names of actual companies and products mentioned herein may be the trademarks of

their respective owners.

COLD CALL QUALIFYING SCRIPT

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LIVE MESSAGE

Hi , this is Anusha, from i-Source Infosystems Pvt. Ltd. I

am calling to introduce to i-DC Datacenter Services.

1.Are you familiar with the Datacenter Services?

A. YES (use) B. No use

]Yes] Great, than you know what the benefits of using a datacenter

are. We provide enhanced data security, cost effective storage area

networks & improved efficiency which helps to increase business

productivity.

We also provide services like

1. Hosting services

2. Storage & High availability solutions

3. Security services

4. Remote Monitoring & Management services5. ASP services

A.HOSTING SERVICES

1. Co-location Services

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2. Dedicated Hosting Services

3. Hosted Internet Access Services

B. STORAGE & HIGH AVAILABLITY SOLUTIONS1. Managed Tape Backup Services

2. Remote Data Replication Service

3. Storage Capacity On Demand Service

4. Managed Load Balance Services

C. SECURITY SERVICES1. Managed Firewall & IPS

2. Managed Antivirus

3. Mail protection Service

D. REMOTE MONITORING & MANAGEMENT SERVICES

1. Managed Monitoring & Reporting Services

2. Network Management Services

3. Application Management Services

4. Database Management Services

B. [No] Well, A data center is a facility used to house computer systems

and associated components, such as telecommunications and storagesystems. It generally includes redundant or backup power supplies,

redundant data communications connections, environmental controls (air

conditioning, fire suppression, etc.), and special security devices.

2. Are you responsible for these services?

A. YES (use) B. No use

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A. [Yes] Good, the purpose for this call is to get you on calendar for

10 20 minutes to meet my companys representative Mr.

______________ This can either be done by corresponding face to

face or over the Web. We are looking at the week of

______________ Are you a morning or afternoon person?

B. [No] Would you tell who is responsible for these services?

3.Are you involved in the Security?

]Yes/No] The reason I asked you about Security is if you are like most

of our customers, then you are concerned about the security and know

the importance of protecting your information and equipment against

disaster and outside influences is a critical priority, but is also

expensive to manage and maintain. Our guarded data center facility

provides multiple redundant state-of-the-art security features.

We are setting a meeting in a week or two. Are you a morning or

evening person?

Choose Action:

Can I send you a whitepaper that explains Datacenter services in

more detail.

4.Are you into involved in Site spacing & Layout?

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The reason I asked is because accessing is a very important service in

Datacenter. We provide Multiple Carrier Access wherein accessing a

variety of carriers and service providers results in reduced costs and

increased network reliability. Most carrier-affiliated data centers (where

only one carrier's bandwidth is available) force customers to pay for

bandwidth that is not needed. It is served by a broad variety of carriers,

providing competitive pricing for your Internet transport or transit needs.

5.Which type of Tier are you using or thinking of using?

If you are thinking of using a new one, I suggest you to implement tier 2,

which has redundant components & 99.741 % availability. Because our

customers who are using Tier 2 reap a lot of benefits like

a. Less susceptible to disruptions from both planned

and unplanned activity

b. Single path for power and cooling distribution,

includes redundant components(N+1)

c. Includes raised floor, UPS and generator

d. Takes 3 to 6 months to implement

e. Annual downtime of 22 hours

f. Maintenance of power path and other parts of theinfrastructure require a processing shutdown.

Thank you for sparing me your time. Is it Ok if I add you to my mailing

list for future events and updates?

PHONE & VOICEMAIL SCRIPTS SHORT FORM

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LIVE

Hello ____________, this is Anusha, Im calling from i-Source

Infosystems Pvt. Ltd. The specific reason for my call is to schedule a

meeting with you in the week of (____________).We need about 20

30 minutes and we can do this over the web or meet in person. I would

like to use this time to briefly tell you all about the Datacenter Services.

We deliver five types of services mainly, Hosting services, Storage &

High Availability Solutions, Security Services, Remote Monitoring &

Management services and ASP services.

How is (____________) we would briefly like to introduce our Service,

So that we can correspond in future.

VOICEMAIL

Hello ____________, this is Anusha, Im calling from i-Source

Infosystems Pvt. Ltd. The specific reason for my call is to schedule a

meeting with you in the week of (____________).We need about 20

30 minutes and we can do this over the web or meet in person. I would

like to use this time to briefly tell you all about the Datacenter Services.

We deliver five types of services mainly, Hosting services, Storage &

High Availability Solutions, Security Services, Remote Monitoring &

Management services and ASP services.

Id like to schedule 20-30 minutes, the week of (____________) to

briefly introduce our Services.Please call me at ( ) and let me

know your availability.

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Email Scripts

Subject 1- Datacenter & its services

1. Im contacting you from i-Source Infosystems Pvt. Ltd, Pune. Thespecific reason for my correspondence is to schedule an appointment

with you. Id like to briefly share with you what were doing around

Datacenter. We provide enhanced data security, cost effective

storage area networks & improved efficiency which helps to increase

business productivity. And also five types of services mainly,

Hosting services, Storage & High Availability Solutions, Security

Services, Remote Monitoring & Management services and ASP

services.

Can you please let me know your availability for a brief discussion

next week, January 15th or 16th?

Subject 2 Datacenter security

Im contacting you from i-Source Infosystems Pvt. Ltd, Pune. The

specific reason for my correspondence is to schedule an appointment

with you over the Web or face-to-face. Security is very important in

Datacenter, So the importance of protecting your information and

equipment against disaster and outside influences is a critical priority,

but is also expensive to manage and maintain. Our guarded data center

facility provides multiple redundant state-of-the-art security features.

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Can you please let me know your availability for a brief discussion

next week, January 15th or 16th?

FOLLOW UP MAIL

Subject 1- Follow up to Datacenter message

I wanted to follow up to my message and get you one of our latest white

papers. I hope you find it interesting, if not helpful. Please feel free to

pass to anyone you feel appropriate.

Also, if you are not the right person to speak with regarding the

Datacenter Services can you point me in the right direction?

MEETING OBJECTION HANDLING

Have a project later in the year. Do not want to meet now.

Mr. _____________ in my experience, people rarely purchase anything

from someone with whom they did not have an existing relationship.

Therefore, I would like to set aside 30 minutes and use this time to get to

know you and your business. This will also give you the opportunity to

get to know me and what my company is all about, so when you are

ready to move forward with this project we can be included in the

process.