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  • 8/10/2019 Cover Story Hypermarket Priyankadas Gupta

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    52 .IMAGES RETAIL.APRIL 2013

    IN INDIA, HYPERMARKET IS AN AMALGAMATION

    OF MODERN RETAIL AND REASONABLE PRICE

    OFFERING. THUS, THE FORMAT HAS A HIGH APPEAL

    WITH THE MIDDLE AND UPPER MIDDLE CLASSES

    OF THE COUNTRY, WHO SEEK A HIGHER LEVEL OF

    SHOPPING EXPERIENCE WHICH COMES WITH A

    LOT OF CONVENIENCE AND VALUE, ADDRESSING

    ALL THEIR NEEDS IN ONE PLACE. BEGINNING LAST

    ISSUE, WE STARTED A SERIES ON RETAIL FORMATS

    IN INDIA AND IN THIS ISSUE WE ARE TAKING A STEP

    FURTHER TO BRING YOU A DETAILED COVERAGE OF

    THE EVOLUTION OF THE LARGEST RETAIL FORMAT

    HYPERMARKET AND HOW IT HAS BECOME A

    SIGNIFICANT GROWTH DRIVER FOR ORGANISED

    RETAILERS IN THIS COUNTRY

    By Priyanka Dasgupta

    With information support from Wazir Advisors

    A hypermarket is a big-box store that combines

    the attributes of a supermarket and a department

    store. It is usually bigger than a supermarket, with

    size of around 150,000-300,000 sq.ft. Hypermarkets

    retail a wide range of products including groceries

    and general merchandise under one roof. The ideaof this type of market is to satisfy the diverse needs

    of a customer in one shopping trip. The merchandise

    mix of a hypermarket includes all items that are

    required to manage a household. Usually, there is a

    heavy focus on private label brands too. Generally,

    hypermarkets have more than 200,000 different SKUs

    of merchandise available at any given time. Globally,

    in terms of location, these are usually located in

    suburban areas that allow for larger store space and

    easy accessibility to vehicles.

    The Big-Box FormatThe Big-Box Format

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    APRIL 2013 . IMAGES RETAIL. 53

    According to an independent

    analysis by Wazir Advisors for Images

    India Retail Report 2013, in India,

    hypermarkets contribute to almost

    2.50 percent of the total organised

    retail sales. As space crunch is anissue in this country, hypermarkets

    here tend to be smaller than global

    standards, average store size being

    around 40,000 sq.ft. Lack of large

    retail space at reasonable prices has

    been a big deterrent to the rapid

    expansion of this concept in metros.

    HISTORY OF EVOLUTION

    In 1962, Meijer opened their rst

    hypermarket Thrifty Acres in Grand

    Rapids, Michigan, and in Europe

    Carrefour launched their rst store in1963 at Sainte-Genevive-des-Bois,

    France. The hypermarket concept

    started spreading in the US in 1987

    with the introduction of stores by

    Carrefour and other major American

    chains. In the early 1990s, the three

    major discount store chains in

    the US (Wal-Mart, Kmart and Target)

    started developing discount stores in

    the hypermarket format. Wal-Martintroduced Hypermart USA in 1987

    and later Wal-Mart Supercenter, and

    Kmart developed Super Kmart.

    In 1991, Dayton-Hudson

    Corporation (now Target Corporation)

    expanded their Target Greatland

    discount store chain in Columbus,

    Ohio, where they learned that their

    general merchandise superstores

    were unable to compete against

    the Meijer hypermarket chain. In

    response, Dayton-Hudson entered

    the hypermarket format in 1995 byopening their rst Super Target store

    in Omaha, Nebraska.

    On the other hand, modern retail

    itself is not more than a decade old in

    India. The concept of hypermarkets

    started taking shape in this country

    hardly seven to eight years back.

    Some prominent hypermarket chains

    in India include Big Bazaar, Spencers,

    Reliance Mart, Star India Bazaar,Bharti Easy Day Hyper, HyperCity,

    More, etc. Large organised retail

    players such as Future Group, K

    Raheja Corp, Aditya Birla Group,

    and recently rechristened RP

    Sanjiv Goenka Group have started

    experimenting with this format.

    Almost all the players tried to bring

    in innovation and customisation to

    suit the diverse Indian market place.

    Initially, the focus was more on

    supermarket format as that amounted

    to rapid expansion. But after a year

    and a half of expanding in wrong

    locations coupled with high rentals

    made them realise that hypermarket

    is the more protable format in

    India provided the location, product

    assortment and sourcing are right.

    Hence, the retailers increasinglystarted focussing on strengthening

    their back-end in order to make their

    hypermarkets more protable.

    GLOBAL STANDARDS

    Globally, large-format hypermarkets

    have been most successful. Carrefour

    Planet is one of the most prominent

    examples of hypermarket regeneration

    in Europe and the rollout of the

    concept. Planet emphasises category

    excitement and fresh food in a big-

    box format. Each store has a zonedapproach with a strong focus on

    partnerships with branded suppliers.

    The Mostoles store in Spain is the

    most recent version of the format,

    which forms the basis for a wider

    rollout of the concept.

    Also for global players, mastering

    Twitter and Facebook is becoming

    as crucial to success as standard

    retail skills such as implementingpricing strategies and curbing out-

    of-stocks. Enormous amounts of

    online connections are taking place

    among retailers, consumers and

    manufacturers. Web reviews, feedback

    panels, dedicated fan clubs and user-

    created content are emerging as new

    communication channels. Shoppers

    are giving their opinions and smart

    companies are using these to improve

    their products and services.

    Co-op Schweiz, one of the largest

    retail groups in Switzerland, has a

    club initiative called Hello Family

    Carrefour Planet is a prominent example of hypermarket regeneration in Europe and the rollout of the concept

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    54 .IMAGES RETAIL.APRIL 2013

    that offers substantial discounts. Club

    members can vote online for offers

    they wish to see become a Promotion

    of the Month and they can also

    download money-off vouchers.

    Further benets of the service for clubmembers include a dedicated Internet

    platform with contests and free advice

    on hot topics such as health and

    childhood nutrition.

    Retailers across the globe are doing

    some great experiments using social

    media. Some are even getting shoppers

    involved in product creation. For

    instance, British supermarket chain

    Waitrose has set up an online panel

    WaitroseKitchenTable.co.uk where

    customers can, as the website says,

    have a chance to tell us what you lovethe most and where we can improve.

    Asda, the UK subsidiary of Wal-Mart,

    created AsdaChosenByYou.com, which

    lets customers give their take on Asdas

    recently launched mid-tier private label

    brand Asda Chosen By You. The

    3,500-SKU line was created with input

    from customers. Some 40,000 people

    did 2,00,000 taste tests.

    Internet has already had a profoundimpact on how people shop for

    groceries. In Europe, for example, it

    is an established sales channel and a

    key information source for shoppers.

    Until recently, its growth had been

    driven by people ordering products

    from computers but thats now being

    eclipsed by smartphones.

    The application of smartphones

    in a grocery context is profound.

    Apps have been devised to drive

    brand engagement and in some

    cases, draw shoppers into stores.

    Furthermore, the smartphone has

    the potential to inuence purchasing

    decisions by providing consumers

    with much greater information

    when they are standing in the aisles

    ready to make a purchase. Shoppers

    at ICA supermarkets in Swedencan nd extra sustainability and

    nutritional information about dairy

    products through their phones.

    In the Netherlands, grocer Albert

    Heijns Appie application allows

    shoppers to scan product barcodes,

    build a shopping list and reorder the

    products.

    In the UK especially, mobile

    phone is transforming grocery. Tesco

    had launched the countrys rst

    transactional barcode scanner app

    in October 2012, enabling shoppersto scan items at any time and add

    them to their shopping list. Retailers

    such as Waitrose and Tesco are also

    building so-called dot-com stores

    where orders are taken and personal

    shoppers put together the items that

    are then delivered to the customer.

    Waitroses rst dot-com store is

    going to serve the London area. The

    outlet will be staffed by Waitrose

    employees who will pick products by

    hand, thereby allowing the retailer

    to replicate its strength in customerservice.

    Pricing seems to be the issue that is

    on top of everyones mind. However,

    price is not the only factor on grocers

    minds. Businesses have been taking

    a number of steps to reinforce value

    since the start of the nancial crisis

    in 2008, and many of these do not sit

    within the price camp. Companies

    are nding their own, unique ways to

    be innovative. But the best are doing

    it in such a way that ts nicely into

    their business model and customer

    expectations of the brand.

    INDIAN SCENARIO

    A booming economy and an

    upsurge of young and aspirational

    consumers have made every retailer

    in this market revisit their strategies.

    Hypermarket players are no exception.

    In fact in a new ecosystem, wherein

    the acceptance of modern retail is

    growing, hypermarket stores are

    accommodated in a far better way.

    While the segment has taken time

    to take off, retailers are now plugging

    into the hypermarket opportunity.In India, any retail outlet occupying

    over 50,000 sq.ft. space is termed

    as a hypermarket. Such stores are

    normally within metro and city limits,

    whereas in the West, hypermarkets

    are typically outside city limits.

    According to the industry experts,

    for a retailer, any metrics in a large-

    format store automatically translates

    to more prots. Such stores are more

    efcient because of scale and area.

    Various industry reports suggest that

    while hypermarkets in India havegrown from 116 in 2008 to 307 in

    2012, supermarket and smaller format

    stores have actually come down by

    604 outlets in the same period.

    In fact the notion that large-format

    stores take more time to break even is

    a myth. At an operational level, most

    professionally run, big group stores

    break even from two months onwards.

    In India, any retail outlet occupying over 50,000 sq.ft. space is termed as hypermarket

    Asda launches 3,500-SKU line of private labels

    with the help of inputs from customers

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    cover story

    An investment worth `4-4.5 crore

    is required for setting up one such

    store. Also, there is a trend where

    consumers prefer the hypermarket

    because of a combination of best

    prices and destination shopping.

    The immediate benet of shopping

    at any of these hyper outlets is that

    you instantly become the king. The

    ambience is good and there are better

    deals across categories with morechoice and you get everything under

    one roof. For retailers, in most cases,

    large-format stores are anchor outlets

    and are able to negotiate lower rents,

    often getting free rents for the rst

    few months. The topline is higher and

    owing to larger volumes, retailers are

    able to manage their supply chains

    better.

    The gestation period for large

    hypermarket stores is anywhere

    between three and ve years.

    Compared to a supermarket store,the average billing at a hypermarket

    is usually ve times higher. Modern

    retailers, who have played with

    various formats and at times burnt

    their ngers, are beginning to look

    more keenly at the hypermarket

    opportunity and the next wave of

    expansion, say experts, will see a

    growth in hypermarket stores.

    THE NEXT LEVEL

    As the leading players in

    the hypermarket format are

    consolidating their position, they

    have undertaken the most tried and

    tested route for success - innovation

    and rationalisations to improve

    protability. Lets see what certain key

    players in this space have kept in their

    sleeves.

    BIG BAZAAR

    Austerity measures seem to be the

    key word for Indias largest retail

    company Future Group and theirbiggest format Big Bazaar. To improve

    protability, the Kishore Biyani-led

    group shut nine Big Bazaar stores in

    2012 and revamped some existing

    ones. According to Kishore Biyani,

    Chief Executive, Future Group, as

    the company had opened 18-20 Big

    Bazaar stores during the last year,

    net store addition stood at 10. The

    group has got rid of unviable stores

    and rebooted existing ones to make

    those more relevant to customers.

    The stores in Pune, Kolkata, Gwalior,

    Jabalpur, Indore and Ludhiana,

    among others, were relocated. Big

    Bazaar is the largest and one of

    the oldest hypermarket chains in

    India. Starting operation in 2001, it

    popularised organised retail in the

    country. Currently, it has 166 outlets.The number of Food Bazaar stores

    stands at 43. Biyani informs that the

    group had revamped about 90 Big

    Bazaar shops, which now have a

    better look, increased cash counters,

    improved visual merchandising, etc.

    The chain has also launched a project

    called Seva in their Rajaji Nagar store

    in Bangalore, where it has grinders

    for wheat, soya or ragi and helps

    make multi-grain oor. It also helps

    shoppers get cut vegetables at no extra

    cost. The store also has counters that

    help shoppers with payment of utility

    bills. Big Bazaar plans to expand these

    services across all their outlets. These

    stores are now recording double-digit

    growth in same-store sales. In the

    coming quarter, the company expects

    same-store sales growth at high teens.

    SPENCERS

    World class, full-edged, sprawlinghypermarkets, like the ones in

    advanced countries that offer the

    universe, are yet to debut in India. RP

    Sanjiv Goenka Group-led Spencers

    Retail is planning to change that

    at least in a certain sense. In select

    hypermarkets, the company will

    expand offerings on the service

    side, bringing them closer to what is

    actually offered in the West, in terms

    of the wide range of products and

    services. Apart from food, apparel

    and other goods, the store will offer

    an array of services such as orist,

    At an operational level, most professionally run, big group stores break even from two months onwards

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    pharmacy, in-store cafe, barber shop,

    laundry, and so on. Spencers plans

    to make that list of services longer

    with small bookstores and QSRs to

    trigger impulsive purchases among

    consumers. Spencers Kolkata branchwill lead the pack, to be followed by

    similar hypermarkets elsewhere.

    While in-store cafe and bakery

    have by now become integral to some

    new-age supermarkets, other offerings

    such as electronics, car accessories

    and jewellery are slowly making the

    scene exciting. Andhra Pradesh, Tamil

    Nadu, Karnataka, West Bengal, Delhi-

    NCR, Uttar Pradesh and Maharashtra

    are among the states that will host

    Spencers hypermarkets. Besides state

    capitals and major cities, Spencerswill foray into tier II and III towns.

    The company links this move to high

    double-digit same-store sales growth

    of some stores in the non-metros.

    Spencers will also sharpen focus on

    private label (or in-house) brands

    which now account for only

    15 percent of their sales. The target

    is 25-30 percent as private label

    brands give hypermarkets control

    over pricing, which is important in a

    regime of maximum retail price.

    MORE

    Aditya Birla Group has taken a new

    strategy with the More hypermarket

    format. The aim is to open more

    stores but only those that work with

    customers. More, which closed nearly

    150 supermarkets in the last 4 years,

    is planning to open 100 supermarkets

    every year in the next 3 years to

    bolster its retail presence. The chain

    is also aiming to launch half a dozen

    hypermarkets this nancial year. Morecurrently has 496 supermarkets and

    14 hypermarkets. The group had made

    a big bang start to its retail foray by

    acquiring the 172 store-strong South-

    based retail chain Trinethra Super

    Retail in 2007. Though Birla had plans

    to set up 1,000 stores at an investment

    of `9,000 crore by 2010, the slowdown

    upset all its calculations.

    As a part of the new strategy, for

    hypermarkets, the company is doing

    catchment surveys among focus

    groups in the 1-5 km radius of thestores to nd out what exactly the

    consumers in that area are looking

    for. These surveys also help the

    chain to differentiate the stores from

    each other. For instance, the store at

    Bangalores Mahadevpura, which has

    a cosmopolitan crowd, offers more

    non-vegetarian and bakery products

    in the day-to-day needs category. But

    the store at Bull Temple in the same

    city, where the majority of customers

    are traditional Kannadigas, keeps

    puja owers, rice and local fruitsand vegetables. The oor space of

    the recently opened Jayanagar store,

    which is 3 km away from the one in

    Bull Temple, spreads across 30,000

    sq.ft., as against the 50,0000 sq.ft.

    stores at Mahadevpura and Bull

    Temple. Its offering comprises grocery

    and general merchandise, unlike the

    other two stores that house consumer

    durables and apparel as well. The

    company is trying to map the needs

    of the customers and offer what theywant. However, More has an edge in

    apparel, a high margin business, due

    to its association with Madura Fashion

    & Lifestyle which has brands such as

    Louis Philippe and Van Heusen.

    STAR BAZAAR

    Star Bazaar, a part of the Tata Group-

    owned Trent Hypermarket, will

    focus on food services as the next

    big business opportunity. Since they

    already have a bakery within their

    premises, the company has decidedto expand their food offerings and

    even offer home deliveries through

    websites such as Zomato.com which

    lists restaurants in a particular city.

    The Star Bazaar bakery has steadily

    extended its services and offers

    vegetarian and non-vegetarian hot

    meals, apart from ready-to-eat snacks.

    In future, the company might look

    at sourcing food from the other Tatacompanies, but at the moment most

    of the food is cooked at the store

    itself. The contribution from bakery

    operations is 3-4 percent of the

    companys total revenues. At the same

    time, Star Bazaar is also extending the

    foods category with chocolates being

    the next private label offering.

    Treating it as an extension of their

    bakery services, confectionery will

    be the new offering under their own

    brand. With almost 32 categories

    under private labels, Star Bazaars

    largest category is staples and home

    More is doing catchment surveys among focus groups in the 1-5 km radius of the store to find out what exactly consumers in that area are looking for

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    care. Almost 10 percent of the chains

    revenues come from private labels

    and the company hopes to double it

    in the next ve years. Even products

    of their back-end supply chain and

    infrastructure provider Tesco aregetting extended at Star Bazaars 15

    hypermarkets. At present the company

    sells about 100 products from Tesco

    but intends to take it up to 500 with

    new categories such as plastics,

    hangers and toys, apart from their

    regular food and home products range.

    Star Bazaar is also bringing in the

    Tata connect for its private label

    products displaying the message A

    Tata Product with the Star private

    label brand below it. The idea is to

    bring in the Tata brand name on theprivate label packs to assure customers

    about the quality of the private label

    products in spite of the price being

    10-15 percent lower than the regular

    brands. Star Bazaar also has live

    kitchens and is also looking at having

    community foods at their stores .

    HYPERCITY

    The K Raheja Group rm Shoppers

    Stop is changing business model for

    their loss-making hypermarket stores

    Hypercity as the format has taken

    longer than expected to become

    protable. With an eye on improving

    protability, the company is changing

    the business model for Hypercity and

    will focus more on apparel range for

    better margins apart from changing

    the trading model for sourcing. The

    overall apparel share will go up to

    14 percent as the category gives

    more margins compared to food and

    grocery. Currently, food and grocery

    accounts for about 60 percent of

    Hypercitys retail items. The company

    is also bringing down the percentage

    of the food and grocery items.

    On the sourcing side, the company

    is replicating the consignment-basedmodel in Hypercity as is being

    done with their departmental store

    Shoppers Stop. In a consignment-

    based model, the retailer pays for the

    goods only after completion of sales

    and unsold items are returned to the

    supplier. The group has been steadily

    reducing the proportion of bought out

    goods while increasing the proportion

    of non-bought ones, which are on

    consignment basis. The company

    is also looking at concession model

    that involves sharing space with

    manufacturers in return for rent or

    share of revenue. Hypercity will open

    two stores every year but only in theexisting cities.

    TOTAL

    Total is a prominent regional

    hypermarket chain that is on a

    signicant growth trajectory. Based

    out of Bangalore, Total is owned

    by Hari Bhartia controlled Jubilant

    Retail. The company plans to open

    eight new Total hypermarkets in

    Hypercity is changing the business model, will focus more on apparel range

    Leading International Hypermarkets

    Retailers Country of Origin No. of Outlets No. of Countries Typical Store Size

    Range (sq.ft.)

    Wal-Mart USA 4,000 17 100,000-250,000

    Carrefour France 1,300 20 60,000- 80,000

    Tesco PLC UK 230 14 60,000-80,000

    Auchan Group SA France 639 12 150,000-2,00,000

    Target Corp US 251 2 100,000-180,000

    Data Source: Company reports, Media articles and Wazir research

    Indian Hypermarkets

    Retailers Indian Group No. ofOutlets

    No. ofCities

    Typical Store SizeRange (sq.ft.)

    Big Bazaar Future Group 160 90 40,000-50,000

    Spencer's Hyper RPG 29 22 25,000-40,000

    Reliance Mart Reliance Retail 17 4 30,000-40,000

    More Megastore Aditya Birla 14 11 50,000-60,000

    SPAR Landmark Group 13 8 40,000-50,000

    Star Bazaar Tata Group 12 3 40,000-50,000

    Hypercity K Raheja Group 12 9 50,000-70,000 (Large Format)

    20,000-25,000 (Small Format)

    Total Jubilant Bhartia 5 1 100,000-160,000

    Easyday Hyper Bharti-Wal-Mart 1 1 55,000-60,000

    Data Source: Company reports, Media articles and Wazir research

    Bangalore as it attempts to focus on

    its home market to gain a larger share

    of the customers wallet. According

    to the companys website, Total has

    ve stores in the city. The group is

    investing around `450 crore per city

    and wants to focus on catchments

    that they understand well and

    prioritise those markets. The company

    also believes that opening eight more

    stores in the city will help them break

    even faster on a companywide basis.They also claim that their stores have

    already started generating prot,

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    which has emboldened the Bhartias

    to fund the rollout of more Total

    hypermarkets in Bangalore with fresh

    equity infusion.

    Jubilant Retail claims to be the

    second largest value-for-moneyhypermarket chain in Bangalore. The

    group also takes on lease the entire

    mall to provide family entertainment

    options and ensure a tenant mix and

    activities that encourage consumers to

    visit the malls. The integrated strategy

    also helps the rm to ensure lower

    lease rental costs for the hypermarts

    giving greater control over the success

    of the malls. The retailer also claims

    to have a strategy of farm to fork

    to source produce from farmers at a

    lower price which enables it to offeraffordable pricing.

    According to media reports, the

    promoters have so far invested

    `400 crore in the business with

    around `225 crore as equity. Total

    hypermarkets carry an assortment

    of 95-100 lines of products, spread

    across fast moving consumer goods,

    groceries, and fruit and vegetables.

    The existing stores have been seeing

    same-store sales growth of 60 percent.

    RELIANCE MART

    Reliance Retail, the retail arm of

    Reliance Industries, has targeted

    revenues of `40,000-50,000 crore

    over the next three to four years.

    While Reliance Retail has traditionally

    focussed on smaller format stores,

    the company is now stepping up on

    big-box stores or hypermarkets that

    are built on about 60,000-80,000 sq.ft.

    and stock everything from food and

    apparel to furniture.

    So far, the company does not even

    have half-a-dozen hypermarkets. Butunder the leadership of two retail

    veterans from China - Rob Cissell,

    Former Chief Operating Ofcer of

    Wal-Mart China; and Shawn Gray,

    Former Vice-President In-Charge,

    Store Operations of the same company

    - Reliance Retail has been buying real

    estate for big-box format expansion.

    EASYDAY HYPER

    Bharti Retails Easyday Hyper has

    opened their rst outlet in Mumbai

    offering a destination shoppingexperience that caters to all household

    needs of every family. They bring

    together a wide range of high-

    quality products and a great in-store

    experience. The product assortment

    includes jams, spreads, religious

    requirements, spices, our, biscuits,

    ethnic sweets, oils, ready to fry,

    chocolates, candies, and frozen food

    products. Additionally, the store offers

    electronic items such as 3D and LED

    televisions, refrigerators, washing

    machines, mobile phones, laptops,

    cameras and tablets.

    AUCHAN

    Last year, Max Hypermarket India,

    part of the Dubai-based Landmark

    Group, had signed an agreement

    with French retailer Auchan Group to

    develop the hypermarket business in

    India. The existing Max Hypermarket

    stores have already been rebranded

    Auchan and will operate under the

    franchise agreement. The deal will

    help strengthen back-end supplychain and processes of both the

    companies. One of the focus areas

    for the company will be to strengthen

    the value proposition, which means

    a steady increase of promotions and

    improving the brand communication.

    Max Hypermarket and Amsterdam-

    headquartered Spar Internationaldecided to discontinue their licence

    agreement in May to pursue separate

    strategies in India. Max operates 13

    hypermarkets in India. The Auchan

    Group is the worlds 12th largest

    food retailer with operations in 13

    countries. Max Hypermarkets and

    Auchan plan to open 12-15 new stores

    in a year across various geographies

    in India.

    COMPACT HYPERMARKET:

    A PROBABLE GROWTH DRIVER

    The concept of compact hypermarkets

    has been widely discussed among

    retail industry experts. They believe

    that with the right location and

    operating strategy this concept can

    emerge as a winner. The compact

    hypermarket is a cross between

    the large hypermarkets and small

    neighbourhood stores called

    supermarkets, a format that has

    become widely unprotable for Indian

    retailers because the local merchants,

    called kiranas, continue to dominate

    the more populated urban areas.

    Reliance Retail has traditionally focussed on smaller format stores, but the company is now stepping up on big-box stores that are build on 60,000-80,000 sq.ft.

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  • 8/10/2019 Cover Story Hypermarket Priyankadas Gupta

    8/8

    cover story

    APRIL 2013 . IMAGES RETAIL. 59

    Industry experts feel that compact

    hypermarkets are just the right size

    to tap into Indias signicant urban

    retail opportunities. These stores

    can be of 4,000- 6,000 sq.ft. in size,

    offering the amenities of hypermarkets

    but are smaller and easier to

    navigate, and they can competehead-to-head with the kiranas. In fact

    neighbourhood stores cannot offer the

    same consistent supply of goods

    from food to kitchen and household

    items which hypermarkets can.

    While people in major cities want the

    advantages of modern retail, research

    nds that they are rarely willing to

    travel more than 15 to 20 minutes

    from home to shop. Proximity will

    always be a major differentiator.

    Hypermarkets cannot penetrate

    every urban area protably, andneighbourhood stores do not carry

    enough goods to satisfy shoppers, so

    a smaller hypermarket the compact

    hypermarket is the obvious answer.

    Being the single provider of all

    basic home consumption goods will

    allow retailers to better meet their

    customers needs and generate higher

    gross margins. This means expanding

    beyond food to categories such as

    apparel, kitchen and household items.

    The neighbourhood store format is

    not large enough to do this, but the

    compact hypermarket is.

    Since, Indian retailers are not

    shying away from experimenting

    with formats and closing down

    unviable ones something that we

    have seen frequently happening with

    neighbourhood supermarket stores in

    the last four to ve years a tweak

    in size and location to embrace anew concept can emerge as a game

    changer.

    THE HURDLES

    Some of the key hurdles faced by

    Indian hypermarket players are as

    follows:

    Underdeveloped supply chains,

    lack of cold chains, poor

    warehousing facilities, bad

    roads, etc, have been a deal

    breaker for the steady expansion

    of hypermarket formats. Andfortunately retailers have realised

    that and are steadily investing

    behind back-end supply chains.

    They are also taking the help of

    global best practices to improve

    this aspect of retailing.

    The supply base is also highly

    fragmented with a number of

    intermediaries squeezing the

    margins of all involved including

    the retailers.

    As hypermarkets are large-format

    stores, sky rocketing rentals are a

    strong deterrent. Retailers have no

    option but to look at smaller cities,

    the saving grace being the number

    of aspirational customers. Poor

    choice of location also hampers the

    growth.

    Still struggling to offer servicesprovided by neighbourhood kirana

    stores.

    Over reliance on debt funding had

    led to nancial risks. However,

    retailers are learning form their

    experience.

    THE SILVER LINING

    As the Union Government has opened

    the FDI ood gates in multi-brand

    retail in India, industry watchers feel

    that organised retail, now estimated

    at $500 bn, will grow at 15 percentannually. The major advantage of the

    entry of private companies, including

    domestic and foreign, into the

    retail sector is the enhanced ow of

    investments in overall infrastructure

    and the establishment of new supply

    chains. This will in turn boost theexpansion of hypermarkets, which are

    already gaining momentum after a

    period of lull.

    India being the one of the largest

    markets, but it is certainly not

    the easiest, is poised to become a

    competitive market that will have

    some of the best retail players

    providing products and services on a

    par with global retail standards.

    To be continued

    In the May issue, we will analyse another fastest

    growing format in Indiadepartmental stores...

    Compact hypermarkets (around 4,000-6,000 sq.ft. in size) are just the right size to tap into Indias significiant urban retail opportunities

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