ANUPAM SINGHMobile # 00971 528614910 | email: anupam.singh1123@gmail.com | http://ae.linkedin.com/pub/anupam-singh/9b/a78/5a9

IT STORE INCHARGE – OPERATIONS

Creative and business savvy Retail Professional with 4 years progressive experience across various retail formats like Fashion Retail, Electronics Retail . Proven ability in store operations and business acumen with well-developed skills and leadership

qualities to support the business and work towards the success of store, team and brand. Area of expertise include:

Store Operations Customer Service Excellence P & L Management Shrinkage Reduction Visual Merchandising Training and Development Inventory Management Marketing Activations Quality Audits

PROFESSIONAL EXPERIENCES

JUMBO ELECTRONICS – DUBAI – UAE Jan 2013 to PresentIT Store Incharge

Key Contributions

Ensured the visual merchandising changes according to the customers requirement, categorizing each and ever product as per the product family, especially the Wearable Technology (Health and Fitness Range)

Building a team by training them in various categories which will raise their confidence in selling more higher ASP products and more attachments which helps increasing the Ticket Size, Item Per Customer and eventually sales.

Managing various brands at a store level like Apple, Sony, Samsung, LG, Nikon, Canon and etc into various categories like Laptops, Mobile Phones, Panels, Camera, Gaming and Accessories.

Ensuring the stock shuffle on regular basis to maintain the healthy ageing and securing margins, also ensuring the replenishments of the fastest selling SKU and new product launches.

Successfully managed the 700 Sqft store at the Jumbo House and given the growth of an annual revenue from Aed.15 million to Aed.18 Million, also gained experience working at the big box store (3000 Sqft) at the Dubai Mall, Ras Al khaiamah, Fujairah, Al Ain Mall Jumbo.

Provided directions to the team of 12 like Sales Advisor, Visual Merchandisers and Cashiers on merchandising, floor lay out and customer service to maintain the brand ethos and global uniformity.

Ensured close monitoring on physical stock and inventory control, proactively addressing variances to substantially bringing down the shrinkage to 0.09%.

Implemented best merchandising practices to maintain the optimum levels of 4000 units at the ratio of 80:20 for IT Products and accessories.

Ensured the culture of performance and mentored to identify talent who eventually becomes second line of command. Also re launched operations after the renovations and ensured the successful launch with the co ordination of visual team

and operations.

PANTALOONS RETAIL INDIA LTD – HYDERABAD - INDIA Apr 2011 to Aug 2013Department Manager – CSD

Appointed as a part of the core team to launch operations of a 26000 Sqft pioneering store (PANTALOONS) to register the top line of INR of 48 crore within 1 year for the premier retail conglomerate operating 40 international brands.

Key Contributions

Initially managed Kids section of area 4300 Sqft implemented optimum layout, planogramming, merchandising mixed based customers buying pattern and contributed 28% towards the store sales.

Handled Women’s sections, consistently deliberated with category managers on right merchandising and marketing promotions enhancing the store contribution from 38% to 52%.

Instrumental at the launch of 2000 Sqft CSD concept store as a Acting Customer Service Manager achieving AED.8 Million in the 1st year at 108% of the budget and received recognition as Store of the Quarter.

Lead and effectively trained the concept personnel to achieve the rating of 83% in quarterly and annual operational audits, also averaging 87% in Shoppie (Mystery Shopping Programme).

Stream lined system and process with the control measure in place to minimize the shrinkage at 1.8% in spite of maintaining experiential and interactive customer connect.

Launched loyalty programme as a retention tool to generate sales and enrolled 5000 customers in the 9 months.

HOTEL HINDUSTAN INTERNATIONAL – KOLKATA - INDIA Dec 2010- Mar 2011Front Office Executive

Appointed as a Front Office Executive to operate the check In and Check Out procedure ..

Key Contributions

Taking Care of VVIP Check In Procedures . Implementation of SOP. Maintaining Guest Database. Resolving the Guest Issue.

EDUCATION

2006 – 2010 M.S.Ramaiah College of Hotel Management (Bachelor of Hotel Management )

2006 Delhi Board ( ISC)

2004 Delhi Board ( ICSE )

PERSONAL INFORMATION

Date of Birth – 26th September 1986 Passport No. H9532934 Languages Known – English , Hindi, and Bengali Address – 215 Al Fardan Building , Al Nahda, Sharjah.