Download - Bishwajit mohapatra programeemanager_9yr exp

Resume BISHWAJIT MOHAPATRA

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Bishwajit Mohapatra Email: [email protected] , Phone: +91(0) 7760429394

Summary

Management / Leadership:

Total 9 years of IT service industry hands-on experience in handling projects in all phases of SDLC and Agile Methodology, in which 4 years at client location at Pricewaterhouse Cooper(PwC ) London, UK

Expertise in Programme Management ,Project Management and Business Analysis in IT services

Managed cross-cultural teams for various clients such as PwC and Apple across different geographies in UK, US, Middle east and India

Effectively managed and participated during transition phase and leading the team to steady state

Good experience in managing programs/projects within CMMi and Agile frameworks in Matrix organization

Strong Stakeholder Management and Business Analysis skills are my other key strengths

Good hands on experience on HP Project Management, Service Management tools to monitor and execute different size of projects successfully

Effective risk mitigation and issue resolution management skills

Good experience in working with Executive level management team within the organisation to define the roadmap for products and services offered while keeping the customer focus

Worked with different teams to define thumb rules and working principles to enhance client satisfaction while keeping the customer focus

Quality Assurance:

Expertise in process analysis and re-defining/setting up new processes within the organisation to efficiently deliver products and services that meet customer expectations

Hands on experience in setting up operational KPIs for all team to monitor day to day progress in the account level

Setting up process to measure service level KPIs and effective reporting to all levels

Practical experience in managing and implementing continuous software quality process improvement with small to medium size teams as a development team manager or BA lead

Improve software quality and customer experience by implementing processes which are efficient, drive towards consistency, leverage tools, use industry best practices, and are regularly measured, evaluated and improved

Career Objective

I am a hardworking person with zeal to constantly improve myself while working with the progressive organization. Looking forward to obtain challenging job platform where I can exercise my Project Management, Business Analysis and Communicational skills which will provide me with an opportunity to learn new things and explore future career prospects and at the same time achieving the organizational objectives.

Employment Summary

Dates Organization/Project Role

Since Sept 2014 TATA Consultancy Services , PwC UK Programme Manager

April-2012 – Aug 2014 TATA Consultancy Services , PwC UK Project Manager

Sept-2010 to April-2012 TATA Consultancy Services , PwC UK Business Analyst

Nov-2009 to Aug-2010 TATA Consultancy Services , Apple US App Support

Nov-2007 to Aug-2009 TATA Consultancy Services , Apple US Developer

mailto:[email protected]


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Professional Memberships / Certifications

Professional Society / Certification Member Since / Date Certified

SCRUM Certified July, 2015

PRINCE2 Practitioner Feb , 2014

PRINCE2 Foundation Dec , 2013

Business Analysis - BCS ISEB UK Certification Nov , 2011

ITIL V3 Aug , 2011

OCA Oct, 2008

Sun Certified Programmer for Java 5.0 Nov, 2007

Educational Summary

Degree and Date Institute Major and Specialization

Percentage

Bachelor of Technology , May 2007

C V Raman College Of Engineering, Bhubaneswar

Electronics and Telecommunication

7.31 ( CGPA ) 73.1%

All India Senior Secondary Certificate Examination June 2003

Army School, Jodhpur(Raj)

Physics , Chemistry , Maths , Computers

76.6 %

All India Secondary School Examination May 2001

Army School , Jhansi Cant

English , Science , Maths

79.8 %

Skills Summary

Management and Leadership

4.5 years of core Project and Service management experience in handling and directing projects and programmes, including project rescue missions and stalled projects

Successfully managed multiple concurrent projects, core team sizes of up to 10 resources delivering projects within SLA

Managed scope, time, cost, resources, risk, communication, project integration, quality

Managed business, technology (software, infrastructure, proof of concept), business process reengineering

Experienced with business case development, project selection, Project management processes and tools (PPM).

Governance

Worked with Executive level management team to define the roadmap for products and services offered

Worked with team to define thumb rules and working principles to enhance client satisfaction while keeping the customer focus

More than 3.5 years of IT Governance and Risk Management experience, focusing on effectiveness

Experienced in SDLC, Agile, Waterfall, PMBOK and other management methodologies resulting in more effective customized governance solution strategy

Strong experience in Business Transformations, Risk and Change Management

Hands on experience in setting up operational KPIs

Resource Management Focused on effective facilitative leadership; exhibits resourcefulness, creativity and very high tolerance for ambiguity; natural negotiator skilful at conflict and issue resolution

Motivated, mentored, and led team members and created project


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culture where stakeholders are motivated, excited and empowered to excel

Adept at relationship and consensus building at all levels

Analytical 2+ years of business analysis experience in Advisory and Retail domain

Wide experience in software requirement analysis for different type of projects

Good experience in handling different type of project documentations , POCs and requirement analysis

Expertise in process analysis and defining/setting up new processes within the organization as per business need.

Projects Undertaken & Current Experience (Work Profile)

The details of the various assignments that I have handled are listed here, in chronological order.

Project PriceWaterHouse Copper UK

Customer PwC UK

Period Since Sept 2014 till now

Description Programme Manager as whole & sole responsible for all aspects of Graduate Intake Programme driven by PwC to channelize systematic process of hiring and grooming budding consultants direct from 1st year of college As programme manager need to make sure all deliverables and communications with different stakeholders comply with programme road map agreed and all programme related SLAs are meet within agreed timelines and cost while adhering with all PwC standards.

Role Programme Manager

Leads the Programme team complies of Project Mangers ,BA, Application Packager , Tester, Developer, Release and Change team to make sure all resources are made available for the team to deliver programme successfully

Chair the steering board meeting for the Graduate Intake Programme with Executive level team to discuss on the Progress of the Programme and deciding the next course of action as per the roadmap for the programme

Work closely with business stakeholders to review and plan the comms sent to customers/students and colleges to make sure all integral details are captured in the same.

Monitoring and reviewing the activities of the event days and revisiting the issues happened during the event with all teams to make sure lesson learnt are captured and mark a visible improvement in next event

Responsible for all aspects of programme deliverables and to comply with all project related SLAs to make sure project is delivered within agreed timelines and cost

Manages scope, time, cost, resources, risk, communication, project integration & quality by using various HP tools

Stakeholder management for both (Internal to TCS and client side ) to make sure both parties are having win-win situation

Make sure that all project deliverables are IQA/EQA review complained

Follow-up with team to capture daily work progress status and take required actions to bring back project on track if required.

Motivate, mentor, and led team members and created project culture to make sure team has a healthy work environment.

Client Relationship management - Interacting and building relationship with stake holders, and client Managers

Risk and Issue Management – Tactical and Strategic Solutions


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Solution Environment HP Project Management tool HP Service Management tool WestBury reporting tool Microsoft Project Plan (MPP) Microsoft Word Microsoft Excel Microsoft Visio Microsoft PowerPoint Documentum tools Emails


Customer PwC UK

Period April-2012 – Aug 2014

Description Project Manager as whole & sole responsible for all aspects of project deliverables and to comply with all project related SLAs to make sure project is delivered within agreed timelines and cost while adhering with all PwC standards.

Role Project Manager

Leads the project team complies of BA, Tester, Developer, Release and Change team to make sure all resources are made available for the team to deliver project successfully

Responsible for all aspects of project deliverables and to comply with all project related SLAs to make sure project is delivered within agreed timelines and cost

Manages scope, time, cost, resources, risk, communication, project integration & quality by using various HP tools

Risk and Change Management via HP PPM tool

Stakeholder management for both (Internal to TCS and client side ) to make sure both parties are having win-win situation

Leads scope/defect clarification discussion for project team to make sure all stakeholders are on the same page.

Review all project documentations (SoU, SOW, SRS, application Runbooks & Analysis document ) to make sure it complies all client requests and standards

As per the business requirement and resource availability prepare the project plan in Microsoft Project Plan (MPP), creates and maintain project workspace/Project record, Resource blocking.

Make sure that all project deliverables are IQA/EQA review complained

Follow-up with team to capture daily work progress status and take required actions to bring back project on track if required.

Prepare weekly Project status reports in PPM and internal tools, conduct weekly catch-up call with project stakeholders , comply billing schedules for every week and appraising all stakeholders regarding project RISK/ Issues to discuss mitigation plans if required,

Motivate, mentor, and led team members and created project culture to make sure team has a healthy work environment.

Client Relationship management - Interacting and building relationship with stake holders, and client Managers

Risk and Issue Management – Tactical and Strategic Solutions


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Solution Environment HP Project Management tool HP Service Management tool WestBury reporting tool Microsoft Project Plan (MPP) Microsoft Word Microsoft Excel Microsoft Visio Application Lifecycle Management tool(ALM) Microsoft PowerPoint Documentum tools Emails


Customer PwC UK

Period Sept 2010 to April 2012

Description As Part of Business analysis team, responsible for capturing all project requirements from client, evaluate the same with the help of technical team and propose appropriate inputs to business and tech team regarding the changes in the application. BA takes care of the scope creeps, UAT coordination and all Project documentations as per client standards.

Role Business Analyst

As part of project requirement discussion , BA evaluate the engagement proposal for scope discussion, coordinate within the project team for scope and application impact due to requested changes

As per Statement of Understanding( SoU) discussion with business and Relationship manager, BA creates the SoU/SOW and make sure all project underpins, RISK, In-Scope/Out-Scope and agreed scope/solution is captured as per requirement

Creates and circulates MOM for all discussions with business/internal team to make sure all agree on the points

Coordinate scope clarification discussion for Testing team, Developer and Infrastructure team to make sure all stakeholders are on the same page.

Creates, SoU, SOW, SRS, Mock-ups, Engagement Proposals on business request.

Review and approves on documentation point of view for all analysis document, SRS, application Runbooks & Project plan.

Coordinate SIT and scope clarification on SIT defects, Coordinate and leads UATs with business users with the help of technical team

Responding to User queries on scope change, UAT defects within stipulated SLAs

Responsible for comply with Request Response (RR) SLAs for SoU & SOW.

Solution Environment Microsoft Word Microsoft Excel Microsoft Visio Application Lifecycle Management tool(ALM) Microsoft PowerPoint Documentum tools Emails

Project Apple Mail Application

Customer Apple Inc.


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Period Nov 2009 to Aug 2010

Description Operating System UNIX, LDAP Servers. This Application basically handles the Mail Application of Apple internally.

Role Module Lead

Single point of contact for all user requests for creation/ updation of email accounts on Apple mail domain and providing support in case of any disputes

Analysis on availability of storage various across various servers for creation of account

Monitoring and housekeeping of LDAP Servers

Responding to User mails and clarifying their queries on their Accounts within stipulated SLAs

Resolving business related issues on time by getting in touch directly with the clients through chats and mails

Providing daily, weekly and monthly status reports to onsite team and the client

Complete documentation and publication of every account creation, updation and support provided for future reference.

Solution Environment Aix Server, LDAP Servers Mails Chats

Project Apple Point of Sales ( POS )

Customer Apple Inc. Period July 2009 to Nov 2009

Description Operating System UNIX, Aix Server. Jboss Server. This module basically handles the Sales/Store part of apple. Through this module apple coordinate point of sales (Store)

with different partners and tea m involve in pipelining the smooth functionality of an Apple Store.

Role Team Member

Identifying faults and taking steps to handle glitch.

Debug Errors and fix them.

Take quick action on store requests to avoid any delay as part of database information or dispute between Bank and SAP.

Does sanity check of application run.

Coordinate between different teams, Applications and Business partners and provide them required and necessary information.

Reporting Development Team and coordinate changes in production to fix and to implement enhancements.

Documentations

Co-ordinate with different team for doing root cause analysis, and verification of services.

Solution Environment Aix Server , OSX Server ,

SQL Developer XML Tester Mails

Project Apple Chatterbox Mailing System

Customer Apple Inc. Period Nov 2009 to Aug 2010

Description Operating System Unix , OSX Server This Module basically handles Apple Marketing Mails and


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campaigns. Its gets the templates from development and business users, combines the template with Mailing feeding list received from different team after data mining and business requirements .

This module is responsible from Creation of templates for mailing till the mail is received by the end user and reports/feedback send to warehouse team for business analysis.

Role Module Lead

Coordinate with different teams, business partners and applications and provide them with required information

Coordinate with business partners while fixing and implementing critical live issues in production.

Presentation and trainings to support staff and functional clients for long term ongoing support and production issues resolution

Assurance of on time delivery

Providing daily , weekly and monthly status reports to onsite team and the client

Creating and uploading application support documents onto SVN(Sub version controller)

Management and coordination of the offshore Test support activities

Ensuring internal quality checks happen on time -Initiating/performing and coordinating all quality assurance measures within the team such as IQA (Internal Quality Assurance), FI (Final Inspection)

Lead Partner defect calls to address defects and to track them to closure.

Migration of the code from the development environment to the test environment and ensuring proper version control for the product being delivered

Solution Environment Aix Server , OSX Server

SQL Developer

Front handling

Project Apple Customer Database Customer Apple Inc.

Period Feb 2008 – June 2009 Description Operating System UNIX, Aix Server.

This module basically handles the customer related data, and gives base to all data mining operations in Apple Inc. It gathers information from various sources (Front End / Third Party) and stores within itself and passes the required information to requested user / team. For doing so, it takes help of shell scripts, java programs, database and different jobs that run on periodical basis.

Role Team Member

Development of requirements segmented in the form of capabilities

Ensuring proper checking in of code in to SVN

Monitoring and preparation of architecture related documents for the affected requirements

Identifying critical faults and taking steps to handle them

Doing sanity check of application after any major up gradation

Preparation of Test plan and Test Scripts

Testing and defect reporting

First Point of Contact for End to End Test team for resolution of defects

Identifying defects & tracking them to closure


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Documentation of all project related activities

Mailing minutes of daily status meeting to all stakeholders

Solution Environment Aix Server , OSX Server , SQL Developer

Computer Proficiency

Software Skills:

Operating System : All Windows version of XP, windows 98, Windows Vista, MAC Operating System, AIX Servers, OXS Servers

Software Languages: C, C++, Core Java, SQL, PL/SQL, UNIX, Shell Scripting, LDAP, Windows Office

Hardware Skills : Circuit designing using oscilloscopes, function generators and common electronic devices.

Other Roles Undertaken

SPOC for account DR activities

Core Team member of account process modelling team for all new initiatives

Resource management and shift scheduling for the team.

Taken Care of knowledge transfer to new jonnies to the team.

Actively participated in weekly PM and BA forms

Take care of client visiting at work places

Took up the responsibilities for Birthday bash and Send-offs.

Initiatives & Other Activities

Have been an Active member of Tata Consultancy Services Ltd (Apple & PwC Account) Cultural Committee.

Have been an active member of college cultural committee and technical festival committee during the gradation.

Attended and participated in Technical workshops and Technical Papers organized in different college levels.

Have been an active member of college Technical Magazine editorial board.

Participated in badminton zonal level for west zone under 19.

Participated in volleyball Interstate level for west zone under 19.

Participated in different on the spot activities (Debate, Extempore, Poster Presentation, Dramas) till college level.

Personal Details

Date of Birth 10-05-1986 Sex Male Nationality Indian Contact Number +91 7760429394

Permanent Address A/502, Satyam Tower Bomikhal, Cuttack- Puri road Bhubaneswar, Orissa - 751010

Known Languages English Hindi German Oriya


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Passport Details

Name as on passport

Relationship Passport Number

Date of Issue Expiry Date Place of Issue

BISHWAJIT MOHAPATRA

SELF G1145873 10-AUG-2007 09-AUG-2017 BHUBANESWAR

Download - Bishwajit mohapatra programeemanager_9yr exp

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