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    THE DIGITAL CONTEXT

    THE MALAYSIANPUBLIC SECTOR

    DATO DR. NOR ALIAH BINTIDEPUTY DIRECTOR GENERAL (I

    GOVERNMENT CHIEF INFORMA

    NATIONAL DIGITAL CONFERE

    3-4 July 2012

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    CONTENT

    Digital Malaysia

    Landscape

    Challenges

    Global Practices

    The Current Initiat

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    Preservation and

    enhancement of unityin diversity

    Effective Delivery of

    Government Services

    New Economic Model:

    A High Income, Inclusiveand Sustainable Nation

    Smooth Im

    GovernmePro

    1 Malaysia

    Government

    Transformation

    Program (GTP)Economic Transformation

    Program (ETP)

    10thM

    NEM

    People First,

    Performance Now6 National Key Result

    Areas (NKRA)

    131 Entry Point Projects

    60 Business Opportunities

    8 Strategic Reform

    Initiatives (SRIs)

    Smooth Im

    Governme

    Pro

    Digital strategy for Malaysia leveraging existing initiative

    creating new opportunities in the digital economy

    NATIONAL TRANSFORMATION A

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    DIGITAL MALAYSIA LANDSCAPE

    Total GNI :

    "We will build an ecosystem that promotes the pervasive

    use of ICT in all aspects of the economy to createcommunities connected globally & interacting in real time.at the Global Science & Innovation Advisory Council in New York, USA on 17thMay,

    2011

    Digital Malaysia is a cornerstone of the National

    Transformation Policy. By supporting the creation ofa cohesive and holistic approach to achieve a truly

    digital nation, Digital Malaysia completes the

    National Transformation Agenda together with the

    ETP, GTP, PTP and RTPat the MSC Malaysia International Advisory Panel Meeting, on 19thOctober,

    2011

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    Availability:

    - 2012: 50% of services available online

    - 2015: 90% of services available online

    - 2020: 90% of services available online, 10% e-forms

    Usage:

    - 2012: 50% of total transactions online

    - 2015: 90% of total transactions online

    - 2020: 90% of total transactions online, 10% e-forms

    By 2011: Digital document management system

    established

    By 2012: 70% of intra-government letters/memos,invitations, circulars and meeting minutes online

    By 2012: 90% of meeting invites online

    Establishment:

    - 2012: 50% of all 18-above have account

    - 2015: 100% of all 18-above have account

    Usage of Value Added Services:

    - 2012: 15% of registered users

    -2015: 30% of registered users

    - 2020: 50% of registered users

    Total = RM211 Mil

    1.Maintenance

    2.Incremental Storage

    3.Managed Lifestyle

    4.Additional BB

    Subscription &

    Mobile Data

    5.Info Government

    6.Downloading

    Services, National

    Archives and e-

    Library

    7.Transaction Fees

    (paid for transaction

    over online, mobile,

    kiosks)

    8.Kiosk Connectivity

    Key

    InitiativesExpected Outcomes Revenues

    NATIONAL KPI & GNI IMPACT - EPP 8 E-GO

    E-Counter

    Paperless

    Government

    1MY

    Account

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    Reach critical

    scale

    Increase

    globalawareness

    Enhance

    credibility

    Set up centralised government shared

    services centre

    Facilitate discussions between GLCs and

    outsourcing providers

    Run trade missions to target markets

    Subsidise certification programmes for

    companies and professionals

    Benchmark companies to increasetransparency and foster competitiveness

    Launch global marketing campaign in target

    markets

    ImGrowth Levers Initiatives

    1

    2

    5

    6

    7

    8

    Introduce policy incentives to encourage

    M&A

    Increase dedicated sales representation in

    target markets

    3

    4

    US

    Addition

    4

    Addition

    USD 661 m

    Privateinvestment(2010-2020)

    NATIONAL KPI & GNI IMPACT EPP2-1: GOVERNMENT O

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    Information

    Architecture

    ICT

    Governance

    Knowledge

    Management

    Enhancing

    Information Sharing

    Improving ICT

    Governance

    StManaging Knowledge

    Effectively

    Objective

    To achieve a whole-of-

    government by providing

    connected service delivery

    To improve service delivery

    and decision making through

    an informed knowledge

    environment

    To

    prod

    improwhole-

    o

    To strengthen the ICT

    governance structure to support

    and align with the national

    strategic priorities and initiatives

    by creating a more responsive

    governance environment to

    improve speed of decision

    making and delivery

    Source: Public Sector ICT Study, MAMPU 2010

    PUBLIC SECTOR ICT BLUEPRINT

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    Pervasive use of ICT towards a c

    centric and whole-of-Governme

    Approach Public Service

    To provide seamless onli

    to the citizens, business

    Government through a c

    Public Service

    M I S S I O N

    PUBLIC SECTOR ICT STRATEGIC PLAN 20

    V I S I O N

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    STRATEGIC

    DIRECTIONS

    PUBLIC SECTOR ICT STRATEGIC DIREC

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    Towards Zero Face-to-FaceService Delivery

    Towards PaperlessGovernment

    InculcatiSha

    Inter

    Cross Agency CollaborationTowards Seamless Services

    Government SharedServices

    Skills aInternalis

    Sector

    PT6

    PT1 PT2 PT3

    PT4 PT5

    6 POLICY TARGET

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    CHALLENGES

    Culture

    Governance

    Complexity

    Security/Privacy

    Global Practices

    Content/Service

    Building a Citizen Centric

    Culture

    Project Governance

    Intra-agency Functions

    Protecting Governmentand Citizen Assets

    Network, Infra, Business

    apps & Process

    In-house Development

    Shared Service Center

    Business Requirement

    Service Governance

    Inter-agencies

    Interoperability

    Less Focus on Business

    Operation

    Citizen EmpoweredAccess to Data

    Out-sourcing Model

    Center of Excellence

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    UNITED NATION E-GOVERNMENT SURVEY

    e-GovernmeDevelopmen

    Eastern Asia

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    UNITED NATION E-GOVERNMENT SURVEY

    Top 20 COnline Se

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    Source: Public Sector ICT Study, MAMPU 2010

    Citizen Centric Service

    Citizen Participation Citizen Empowe

    Business Centric Service

    Open Data

    Open Standard Solution

    Open Source

    Software Model Identity Management

    Unified Id

    Cloud Computing

    Mobile Apps

    Single Window S

    Green Technology

    GLOBAL INITIATIVES

    Shared Services

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    DIGITAL GOVERNMENT ECO-SY

    Citizen

    Participative

    Collaborat

    ive

    SUPPORT

    Participative

    Colla

    borative

    Transparent & Integrated

    Government

    Government

    Data transparency Integrated system

    Data protection and

    Citizen

    Participative involve

    Empowerment in se

    Businesses

    Collaborative effort

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    2010-2012

    Visioning

    10thMalaysia Plan

    (2010 - 2015)

    GovernmentTransformation

    Programme (2010)

    Economic TransformationProgramme (2011)

    Public Sector ICT StrategicPlan

    (2011-2015)

    Digital Malaysia (2011)

    2012-2015

    Service & Content

    Improvement

    Online Services

    Mobile Services & AppsMySMS,MyMobile.

    Digitisation of Documents

    National Archive, U-Library

    Paperless Government InitiativesDDMS, myMesyuarat.

    Integrated ServicesMOSP,GREAT.

    Infrastructure 1Gov*NET, 1GovUC,

    Gov Data Center, 1GovCloud.

    2015

    Maturity & N

    Information

    Big Data

    Mobile

    Wireless A

    Open Data Pol

    Social Netwo

    Cloud, Mobili

    Security & Priv

    PUBLIC SECTOR ICT TRANSFORMATION PR

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    INTERNET

    1Gov*Net

    Agency

    Agency

    PCN

    Agency

    Agency

    Agency

    INTERNET

    Agency

    Integrated and

    Network

    Managed Cent

    14,000 premiswith 410Mb

    Connectivity to

    and services

    Support variou

    services - data

    conferencingAgency

    GOVERNMENT INTEGRATED TELECOMMUNICATI

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    INTEGRATED COMMUNICATION SCENARIO TELEPRESENCE SERVICES

    EMAIL, CALENDARING & CONTACT

    Users: 200,000

    Instant Messaging,

    Presence, Audio, Video

    & Web Conferencing

    1GOVUCGOVERNMENT UNIFIED COMMU

    B

    EN

    E

    F

    I

    T

    S

    Lessen Transport and Trave

    Free VOIP charges

    Lessen ICT maintenance &

    ICT Cost Saving

    Lessen ICT hardware & Com

    Paperless office

    Lessen petrol consumption

    Green IT Initiatives

    Integrated access

    Unified communication acr

    Enhance Communication Effi

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    PUBL IC S ECTOR DATA CENT RE

    OBJECTIVE OF STUDY - To provide comprehensive baseline

    Public Sector ICT infrastructure focusing on data centre and net

    *Does not include user end-points, School*Net andArmed Forces

    Disparate Network

    Services and

    Connectivity

    Disparate DC and

    DRC

    Inefficie

    InfrastruKEY

    FINDINGS

    65% sites with multiple links

    87% sites with < 2Mbps

    22% of agencies have DC

    Total - 393 DC

    94% owned where

    11% tiered and 89%

    unclassified

    6% outsourced

    4% of agencies have DRC

    43% owned and 57%

    outsourced

    19% of subsc

    Added Servic

    19 agencies h

    one DC

    41% of DC do

    SOP, DRP and

    80% or DRC d

    SOP, DRP and

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    Impact Study and Review of GCC Service Catalogu

    Entend Service Catalogue, Provision (DaaS & BPaa

    R&DSecurity and Data Privacy

    R&DInteroperability and Integration

    1GOVCLOUD: IMPLEMENTATION RO

    2011 2012 2013 2014 20

    Capacity planning and asset

    mapping of existing DC

    Standardise and virtualise existingresource

    Established GCC Service Catalogue for IaaS, PaaS and

    SaaS

    Deploy GCC services (IaaS, PaaS & SaaS)

    Established cloud enablement services (IaaS, PaaS &

    SaaS) in GCC

    Consolidate and migrate services from 68 agencies

    Change Management

    Capacity Building

    Establish Centre of Excellence (CoE)

    Optimisation of G

    (IaaS, PaaS, SaaS

    Impact Study and

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    Government Data Centre

    #2 DRC for GDC1

    Provide data center

    facilities and hosting

    services (IaaS) to 48

    government agencies

    Provide Platform (PaaS)

    to Public Sector ICT

    Developers

    1GovCLOUD

    Source: Data Centre & Network Baseline Study

    Pr

    an

    to

    Pr

    Se

    g

    a

    s

    w

    aSoftware as a Service (SaaS):

    Consolidated unified communication

    for 200,000 users in the Public Sector

    myMeeting

    Service Intelligence

    Digital Document Management System

    12

    3

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    Wireless Internet

    access

    PUTRA WIFI

    Users:

    All Public Secto

    agencies within

    Cyberjaya

    Securedwireles

    applica

    1Gov*N

    SERVICE INTELLIGENCE (SI)

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    SERVICE INTELLIGENCE (SI)NKEA CCI EPP8 : E-Government

    IDENTITY

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    A centralised repository of citizens and

    permanent residents personal

    information accessible by government

    agencies

    UPDATE ONCE, USE MANY

    Go Live @ 4 pilot age

    December 2

    o

    Enquiries : 435, o Update Address

    DELIVERY

    CHANNELS

    myIDENTITY

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    DIGITAL DOCUMENT MANAGEMENT

    H/w, S/w &

    Storage

    Procurement

    Data Center

    Infra

    DDMS & DRC

    h/w & s/w

    maintenance

    Manage Centrally

    at MAMPU

    Agencieapplic

    paperle

    through

    20,000 u

    DDMSBenefiting Through Government Cloud

    M MESYUARAT

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    100agencies

    300agencies

    600agencies

    72ag

    2012

    2013

    2014

    2015

    MyMesyuarat - SaaS that enables meeting

    management, minutes of meeting, monitortracking of decisions online

    MyMESYUARAT

    GOVERNMENT REGIONAL ELECTRON

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    Integrated online services

    No Wrong Doorapproach

    Malaysia Online Services Portal (MOSP)

    with a single sign-on feature

    GOVERNMENT REGIONAL ELECTRON

    ADVANCEMENT TRANSFORMATION (G.R

    MALAYSIA ONLINE SERVICE POR

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    MALAYSIA ONLINE SERVICE POR

    MyGovernmen

    Service Portal Single Sign-on

    MyServices

    MyBayar

    MyForms

    Search Engine (d Content Aggrega

    .gov.my)

    WEBSITE INFORMATION UPDA

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    WEBSITE INFORMATION UPDA

    More than 90% of

    information are

    updated

    MIN

    STATE

    ONLINE SERVICES UPDATE

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    ONLINE SERVICES UPDATE

    Status till 25 May 2012

    (TOTAL SERVICES : 10,452)

    80%

    65%

    51.68%

    ONLINE SERVICES

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    ONLINE SERVICES

    Status till 25 May 2012

    MINISTRY

    MOBILE GOVERNMENT INITIAT

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    MOBILE GOVERNMENT INITIAT

    myApp

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    myAppmyApp

    myMMS

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    myMMS

    Multimediaservice delivery through

    melalui MMSusing ONE number

    15888 for all Government agency myMMS15888

    Information OnDemand (IOD)

    Document OnDemand (DOD)

    CmyMMS 15888

    Payment services through mobile

    myPay

    ICT SECURITY INITIATIVES

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    ICT SECURITY INITIATIVES

    MALAYSIA GOVERNANCE, RISK AND COMPLIANCE (myGRiC)

    ISMSInformation SecurityManagement System

    OUTCOME

    BCBusiness C

    Pla

    OPEN SOURCE SOFTWARE (OSS) DIGITAL CONT

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    39

    (Public Sector OSS Master Plan)

    OPEN SOURCE SOFTWARE (OSS)DIGITAL CONT

    ~ 1

    usao

    ENHANCED PUBLIC SECTOR ICT HUMAN

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    ICT Strategic Management Information Management

    ICT Project Management

    STRATEGIST

    Systems Development

    Database Management

    SYSTEM DEVELOPER

    Network Management

    ICT Security Management

    Data Center Management

    TECHNICAL8ICTAREASOF

    COM

    PETENCY

    ENHANCED PUBLIC SECTOR ICT HUMAN

    ENGAGING THE CITIZENS

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    NKEA CCI EPPE-Government

    Day

    Malaysia

    CIOConference

    1MalaysiaBroadband

    Carnival

    Roadshow:BroadbandCommunityCentre and

    Rural InternetCentre

    New Media,Mass Media,

    ElectronicMedia

    ENGAGING THE CITIZENS

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    TOGETHERWE TRANSFO

    THANK YOU

    [email protected]

    mailto:[email protected]:[email protected]