dr. nor aliah
TRANSCRIPT
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THE DIGITAL CONTEXT
THE MALAYSIANPUBLIC SECTOR
DATO DR. NOR ALIAH BINTIDEPUTY DIRECTOR GENERAL (I
GOVERNMENT CHIEF INFORMA
NATIONAL DIGITAL CONFERE
3-4 July 2012
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CONTENT
Digital Malaysia
Landscape
Challenges
Global Practices
The Current Initiat
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Preservation and
enhancement of unityin diversity
Effective Delivery of
Government Services
New Economic Model:
A High Income, Inclusiveand Sustainable Nation
Smooth Im
GovernmePro
1 Malaysia
Government
Transformation
Program (GTP)Economic Transformation
Program (ETP)
10thM
NEM
People First,
Performance Now6 National Key Result
Areas (NKRA)
131 Entry Point Projects
60 Business Opportunities
8 Strategic Reform
Initiatives (SRIs)
Smooth Im
Governme
Pro
Digital strategy for Malaysia leveraging existing initiative
creating new opportunities in the digital economy
NATIONAL TRANSFORMATION A
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DIGITAL MALAYSIA LANDSCAPE
Total GNI :
"We will build an ecosystem that promotes the pervasive
use of ICT in all aspects of the economy to createcommunities connected globally & interacting in real time.at the Global Science & Innovation Advisory Council in New York, USA on 17thMay,
2011
Digital Malaysia is a cornerstone of the National
Transformation Policy. By supporting the creation ofa cohesive and holistic approach to achieve a truly
digital nation, Digital Malaysia completes the
National Transformation Agenda together with the
ETP, GTP, PTP and RTPat the MSC Malaysia International Advisory Panel Meeting, on 19thOctober,
2011
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Availability:
- 2012: 50% of services available online
- 2015: 90% of services available online
- 2020: 90% of services available online, 10% e-forms
Usage:
- 2012: 50% of total transactions online
- 2015: 90% of total transactions online
- 2020: 90% of total transactions online, 10% e-forms
By 2011: Digital document management system
established
By 2012: 70% of intra-government letters/memos,invitations, circulars and meeting minutes online
By 2012: 90% of meeting invites online
Establishment:
- 2012: 50% of all 18-above have account
- 2015: 100% of all 18-above have account
Usage of Value Added Services:
- 2012: 15% of registered users
-2015: 30% of registered users
- 2020: 50% of registered users
Total = RM211 Mil
1.Maintenance
2.Incremental Storage
3.Managed Lifestyle
4.Additional BB
Subscription &
Mobile Data
5.Info Government
6.Downloading
Services, National
Archives and e-
Library
7.Transaction Fees
(paid for transaction
over online, mobile,
kiosks)
8.Kiosk Connectivity
Key
InitiativesExpected Outcomes Revenues
NATIONAL KPI & GNI IMPACT - EPP 8 E-GO
E-Counter
Paperless
Government
1MY
Account
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Reach critical
scale
Increase
globalawareness
Enhance
credibility
Set up centralised government shared
services centre
Facilitate discussions between GLCs and
outsourcing providers
Run trade missions to target markets
Subsidise certification programmes for
companies and professionals
Benchmark companies to increasetransparency and foster competitiveness
Launch global marketing campaign in target
markets
ImGrowth Levers Initiatives
1
2
5
6
7
8
Introduce policy incentives to encourage
M&A
Increase dedicated sales representation in
target markets
3
4
US
Addition
4
Addition
USD 661 m
Privateinvestment(2010-2020)
NATIONAL KPI & GNI IMPACT EPP2-1: GOVERNMENT O
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Information
Architecture
ICT
Governance
Knowledge
Management
Enhancing
Information Sharing
Improving ICT
Governance
StManaging Knowledge
Effectively
Objective
To achieve a whole-of-
government by providing
connected service delivery
To improve service delivery
and decision making through
an informed knowledge
environment
To
prod
improwhole-
o
To strengthen the ICT
governance structure to support
and align with the national
strategic priorities and initiatives
by creating a more responsive
governance environment to
improve speed of decision
making and delivery
Source: Public Sector ICT Study, MAMPU 2010
PUBLIC SECTOR ICT BLUEPRINT
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Pervasive use of ICT towards a c
centric and whole-of-Governme
Approach Public Service
To provide seamless onli
to the citizens, business
Government through a c
Public Service
M I S S I O N
PUBLIC SECTOR ICT STRATEGIC PLAN 20
V I S I O N
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STRATEGIC
DIRECTIONS
PUBLIC SECTOR ICT STRATEGIC DIREC
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Towards Zero Face-to-FaceService Delivery
Towards PaperlessGovernment
InculcatiSha
Inter
Cross Agency CollaborationTowards Seamless Services
Government SharedServices
Skills aInternalis
Sector
PT6
PT1 PT2 PT3
PT4 PT5
6 POLICY TARGET
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CHALLENGES
Culture
Governance
Complexity
Security/Privacy
Global Practices
Content/Service
Building a Citizen Centric
Culture
Project Governance
Intra-agency Functions
Protecting Governmentand Citizen Assets
Network, Infra, Business
apps & Process
In-house Development
Shared Service Center
Business Requirement
Service Governance
Inter-agencies
Interoperability
Less Focus on Business
Operation
Citizen EmpoweredAccess to Data
Out-sourcing Model
Center of Excellence
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UNITED NATION E-GOVERNMENT SURVEY
e-GovernmeDevelopmen
Eastern Asia
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UNITED NATION E-GOVERNMENT SURVEY
Top 20 COnline Se
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Source: Public Sector ICT Study, MAMPU 2010
Citizen Centric Service
Citizen Participation Citizen Empowe
Business Centric Service
Open Data
Open Standard Solution
Open Source
Software Model Identity Management
Unified Id
Cloud Computing
Mobile Apps
Single Window S
Green Technology
GLOBAL INITIATIVES
Shared Services
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DIGITAL GOVERNMENT ECO-SY
Citizen
Participative
Collaborat
ive
SUPPORT
Participative
Colla
borative
Transparent & Integrated
Government
Government
Data transparency Integrated system
Data protection and
Citizen
Participative involve
Empowerment in se
Businesses
Collaborative effort
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2010-2012
Visioning
10thMalaysia Plan
(2010 - 2015)
GovernmentTransformation
Programme (2010)
Economic TransformationProgramme (2011)
Public Sector ICT StrategicPlan
(2011-2015)
Digital Malaysia (2011)
2012-2015
Service & Content
Improvement
Online Services
Mobile Services & AppsMySMS,MyMobile.
Digitisation of Documents
National Archive, U-Library
Paperless Government InitiativesDDMS, myMesyuarat.
Integrated ServicesMOSP,GREAT.
Infrastructure 1Gov*NET, 1GovUC,
Gov Data Center, 1GovCloud.
2015
Maturity & N
Information
Big Data
Mobile
Wireless A
Open Data Pol
Social Netwo
Cloud, Mobili
Security & Priv
PUBLIC SECTOR ICT TRANSFORMATION PR
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INTERNET
1Gov*Net
Agency
Agency
PCN
Agency
Agency
Agency
INTERNET
Agency
Integrated and
Network
Managed Cent
14,000 premiswith 410Mb
Connectivity to
and services
Support variou
services - data
conferencingAgency
GOVERNMENT INTEGRATED TELECOMMUNICATI
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INTEGRATED COMMUNICATION SCENARIO TELEPRESENCE SERVICES
EMAIL, CALENDARING & CONTACT
Users: 200,000
Instant Messaging,
Presence, Audio, Video
& Web Conferencing
1GOVUCGOVERNMENT UNIFIED COMMU
B
EN
E
F
I
T
S
Lessen Transport and Trave
Free VOIP charges
Lessen ICT maintenance &
ICT Cost Saving
Lessen ICT hardware & Com
Paperless office
Lessen petrol consumption
Green IT Initiatives
Integrated access
Unified communication acr
Enhance Communication Effi
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PUBL IC S ECTOR DATA CENT RE
OBJECTIVE OF STUDY - To provide comprehensive baseline
Public Sector ICT infrastructure focusing on data centre and net
*Does not include user end-points, School*Net andArmed Forces
Disparate Network
Services and
Connectivity
Disparate DC and
DRC
Inefficie
InfrastruKEY
FINDINGS
65% sites with multiple links
87% sites with < 2Mbps
22% of agencies have DC
Total - 393 DC
94% owned where
11% tiered and 89%
unclassified
6% outsourced
4% of agencies have DRC
43% owned and 57%
outsourced
19% of subsc
Added Servic
19 agencies h
one DC
41% of DC do
SOP, DRP and
80% or DRC d
SOP, DRP and
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Impact Study and Review of GCC Service Catalogu
Entend Service Catalogue, Provision (DaaS & BPaa
R&DSecurity and Data Privacy
R&DInteroperability and Integration
1GOVCLOUD: IMPLEMENTATION RO
2011 2012 2013 2014 20
Capacity planning and asset
mapping of existing DC
Standardise and virtualise existingresource
Established GCC Service Catalogue for IaaS, PaaS and
SaaS
Deploy GCC services (IaaS, PaaS & SaaS)
Established cloud enablement services (IaaS, PaaS &
SaaS) in GCC
Consolidate and migrate services from 68 agencies
Change Management
Capacity Building
Establish Centre of Excellence (CoE)
Optimisation of G
(IaaS, PaaS, SaaS
Impact Study and
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Government Data Centre
#2 DRC for GDC1
Provide data center
facilities and hosting
services (IaaS) to 48
government agencies
Provide Platform (PaaS)
to Public Sector ICT
Developers
1GovCLOUD
Source: Data Centre & Network Baseline Study
Pr
an
to
Pr
Se
g
a
s
w
aSoftware as a Service (SaaS):
Consolidated unified communication
for 200,000 users in the Public Sector
myMeeting
Service Intelligence
Digital Document Management System
12
3
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Wireless Internet
access
PUTRA WIFI
Users:
All Public Secto
agencies within
Cyberjaya
Securedwireles
applica
1Gov*N
SERVICE INTELLIGENCE (SI)
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SERVICE INTELLIGENCE (SI)NKEA CCI EPP8 : E-Government
IDENTITY
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A centralised repository of citizens and
permanent residents personal
information accessible by government
agencies
UPDATE ONCE, USE MANY
Go Live @ 4 pilot age
December 2
o
Enquiries : 435, o Update Address
DELIVERY
CHANNELS
myIDENTITY
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DIGITAL DOCUMENT MANAGEMENT
H/w, S/w &
Storage
Procurement
Data Center
Infra
DDMS & DRC
h/w & s/w
maintenance
Manage Centrally
at MAMPU
Agencieapplic
paperle
through
20,000 u
DDMSBenefiting Through Government Cloud
M MESYUARAT
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100agencies
300agencies
600agencies
72ag
2012
2013
2014
2015
MyMesyuarat - SaaS that enables meeting
management, minutes of meeting, monitortracking of decisions online
MyMESYUARAT
GOVERNMENT REGIONAL ELECTRON
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Integrated online services
No Wrong Doorapproach
Malaysia Online Services Portal (MOSP)
with a single sign-on feature
GOVERNMENT REGIONAL ELECTRON
ADVANCEMENT TRANSFORMATION (G.R
MALAYSIA ONLINE SERVICE POR
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MALAYSIA ONLINE SERVICE POR
MyGovernmen
Service Portal Single Sign-on
MyServices
MyBayar
MyForms
Search Engine (d Content Aggrega
.gov.my)
WEBSITE INFORMATION UPDA
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WEBSITE INFORMATION UPDA
More than 90% of
information are
updated
MIN
STATE
ONLINE SERVICES UPDATE
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ONLINE SERVICES UPDATE
Status till 25 May 2012
(TOTAL SERVICES : 10,452)
80%
65%
51.68%
ONLINE SERVICES
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ONLINE SERVICES
Status till 25 May 2012
MINISTRY
MOBILE GOVERNMENT INITIAT
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MOBILE GOVERNMENT INITIAT
myApp
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myAppmyApp
myMMS
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myMMS
Multimediaservice delivery through
melalui MMSusing ONE number
15888 for all Government agency myMMS15888
Information OnDemand (IOD)
Document OnDemand (DOD)
CmyMMS 15888
Payment services through mobile
myPay
ICT SECURITY INITIATIVES
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ICT SECURITY INITIATIVES
MALAYSIA GOVERNANCE, RISK AND COMPLIANCE (myGRiC)
ISMSInformation SecurityManagement System
OUTCOME
BCBusiness C
Pla
OPEN SOURCE SOFTWARE (OSS) DIGITAL CONT
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39
(Public Sector OSS Master Plan)
OPEN SOURCE SOFTWARE (OSS)DIGITAL CONT
~ 1
usao
ENHANCED PUBLIC SECTOR ICT HUMAN
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ICT Strategic Management Information Management
ICT Project Management
STRATEGIST
Systems Development
Database Management
SYSTEM DEVELOPER
Network Management
ICT Security Management
Data Center Management
TECHNICAL8ICTAREASOF
COM
PETENCY
ENHANCED PUBLIC SECTOR ICT HUMAN
ENGAGING THE CITIZENS
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NKEA CCI EPPE-Government
Day
Malaysia
CIOConference
1MalaysiaBroadband
Carnival
Roadshow:BroadbandCommunityCentre and
Rural InternetCentre
New Media,Mass Media,
ElectronicMedia
ENGAGING THE CITIZENS
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TOGETHERWE TRANSFO
THANK YOU
mailto:[email protected]:[email protected]