CURRICULAM VITAI

INTRODUCTION

Goal-driven performer in BUSINESS DEVELOPMENT,CRM & DATA MANAGEMENT, ECOMMERCE, SOCIAL MEDIA, CLIENT HANDLING & SERVICING in collaboration with cross-functional staff teams, senior managers, board members, representatives, and consultants. Motivated achiever with best practices and disciplined attention to achieving immediate and long-term goals and objectives.

OBJECTIVE:

To work in a challenging position for an esteemed organization that provides the best opportunities to utilize my talent and leadership skills for professional and personal development.

WORK EXPERIENCE (Total 6 Years 6 months ) 1. Present Company: C Krishniah Chetty And Sons Pvt. Ltd. Positions Held: Senior Executive ECOMMERCE& CRM Duration: July 2011 till date (4years 7 months +)

A. Senior Executive CRM - Managing the entire data base of existing and new customer profile. a. Responsible for managing the interactions with current and future customers using company’s strategies and technologies to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers. b. Assisting in customer retention and driving sales growth. c. Designing CRM systems to compile information on customers across different channels or points of contact between the customer and the company.

Madhuchandra.K No. 341, 5th main 2nd cross, sadanandanagar,NGEF east Layout, Bangalore -560038 Cell : 9632301000/8971384737 Email ID : iammck83@gmail.com

d. Managing the CRM systems –online and offline. Gathering data through company's website, telephone, live chat, direct mail, marketing materials and social media. e. Providing assistance to sales teams on requirement - detailed information on customers' personal information, purchase history, buying preferences and concerns. B. Sr. Executive Ecommerce - July 2011 till date

1. Shopping website – www.ckcsons.com a. Back end operations :

1. Creating product page & uploading product details with images 2. tagging the product for upselling and cross selling, 3. Daily price computation based on SAP report. 4. Tracking sold products and tagging them as sold or disable from the list. 5. Adding new products every day. 6. Sorting of products 7. Creating online promotions time to time for target groups 9. Keeping pace with trend and adopting relevant changes 10. Coordinating with payment gateway support team, technical support team and finance team 11. Leading the review meeting with sales figures and suggestive ideas for enhancement.

2. Gold scheme online portal – www.gstd.ckcsons.com Involved in developing an independent online portal for enrollment and payment facility for monthly investment program for clients.

Responsibilities held as Portal Admin 1. Tracking daily payment transactions online 2. Monitoring the helpdesk team of 4 3. Assisting for escalation calls 4. Time to time training the helpdesk team with updates 5. Coordinating with finance department 6. Coordinating with technical team and PG support team 7. Analyzing daily reports from the team 8. Assisting clients for online payments Responsibility held other than core job

1. Employee engagement

a. Initiating interactive activities for employees aiming for team building. b. Organizing health talks, seminars and workshops for teams on various topics

to educate and bring awareness of various aspects related to work and life. c. Organizing internal competition – Sports/ talent hunts/ and many more…

d. Recognizing and rewarding best performing employees every month in coordination with Human Resource team.

2. Library Incharge a. Responsible for maintenance and operations of in house library b. Purchasing relevant books and adding the same in collection as per number

allocation in SAP. c. Issuing the books for employees and monitoring the same till return d. Organizing training sessions on gemstone, diamonds, gold , customer service

and more.

[Took a break for personal reasons from March 2010 till June 2011 – (14 months)] 2. Previous Company : C KrishniahChetty And Sons Pvt. Ltd. Positions Held :Team Supervisor, Relationship Manager Duration: May 2008 till Feb 2010 ( 1 year 9 months )

1. Team Supervisor : Served as Team supervisor for the team of 6. Responsible for

counter stock management, sales target achievement, training and mentoring the team. Served as senior relationship manager - Responsible for sales and order taking and achieving given target for the team.

2. Relationship Manager : Responsible for counter sales, customer service, Order taking, Individual Target achievement, Brand Hosting as and when required, part taking in events, shows , exhibitions locally and outside Bangalore.

QUALIFICATION

Bachelors in Theology : South Indian Biblical Seminary - Second Class – graduated in 2003 -2007. Recognized by Asian Theological Association Specialized subjects : Religion, Human Psychology and counseling, communication skills , people management P.U.C : Arts – Dr. B.R. Ambedkar First Grade Evening College- First class - 2003 S S L C – KairaleeNikethan English High School – passed in first class -1999 Diamond Essentials – Gemological Institute of America – A Certificate course organized from C Krishniah Chetty And Sons in coordination with GIA Institute from Mumbai. Computers – Basics , Word, Excel, Power point

Others : SAP CRM Functionalities, POS , Stock numbering Languages know Read : English , Kannada, Hindi Write : English , Kannada Speak: English, Kannda, Hindi, Tamil, Telugu, Malayalam

I hereby declare that the above mentioned details are true to the best of my knowledge.

Madhuchandra.k