Mitesh ShahAddress: 7 Daden Oaks Drive, Brampton, Ontario L6P 3R7.Contact Number: 647-830-0456Email Id: mitesh9958@yahoo.com

Career Specialization/Strengths:

• Strong verbal, written & presentation skills.• Strong leadership skills to lead and manage culturally diverse teams across geographies.• Strong interpersonal & management skills to build and maintain productive and lasting relationships with clients and teams. • Ability to think strategically and translate strategy into action plans.• Demonstration of delivering under pressure.• High degree of adaptability to adjust to new environment

Education:

Poona University, Pune, India, 1995B.Com

Poona University, Pune, India, 1992HCS

Andhra School, Pune, India, 1990SSC

Work Experience:

Principal Global Services, Pune, IndiaTeam Lead, since December 2013Job Responsibilities:

Managing Implementation to Cash Market Investments for Small and Mid size market client segments up to 25 million. Handling large and medium financial institution investment portfolios with defined processes, application and technology.

Handling Transitions of new processes, business case metrics, costs, budgets and forecasting which help to mobilize additional resources and have optimum resource utilization through cross training,, planning and recruiting resources with niche skills talent. Getting processes lean with six sigma methodology. Building Innovation culture and capabilities within the organization.

Provide leadership with 2 Assistant Managers, 2 Mid Level Supervisor and team size of 80 associates reporting to me, coordination and oversight with special projects including exploratory research and development of cost-savings opportunities and increasing efficiencies by 10 to 15%.

Attending BU partner’s calls and meeting via video conferencing. Aligning process goals to business goals and objectives. Focus to increase CSAT scores and to deliver on standard level agreements. Create and implement strategies to make processes leaner and streamline process documentation and reduction in wastages or redundancies.

Identifying the career aspirations of associates and mapping them on career grid. Team bonding activities and providing floor support with updates on changing business environment. Created performance metrics for different processes to increase the efficiencies of the teams.

Oversees Business Continuity Planning (BCP) and different relevant access in compliant for the Ops areas of Life and Retirement.

ADP PVT LTD, Pune, IndiaManager, Operations, from January 2008 to December 2013Job Responsibilities:

Was responsible and accountable for updating voluntary and involuntary deductions from employee’s paycheck. To reduce financial impact due to void agreements and ensuring timely payouts to client employees in accordance to compliance rules and regulations.

Collaboration within different departments, client service managers, front office teams and clients through Kaizen approach to identify opportunities for future operational improvement and adds value to the functional areas of Operations through information and intelligence.

To assist Operations Manager and ensure all Organizational goals, Client Service and Associate Engagement Level deliverables are achieved. Provide leadership, coordination and oversight with special projects including exploratory research and development of cost-savings opportunities and efficiencies.

Attend BU calls and other service calls which resulted in developing good BU and Client Service relations. Lead in process improvement projects, resource and fitment, process training, mentor mentee module and sharing best practices to achieve the business goals and objectives.

Received recognition from Business Unit for Outstanding performance. Recognized & Certified by NASSCOM as Certified BPO Team Leader.

Option One, Pune, IndiaSR. Process Associate, from January 2007 to November 2007Job Responsibilities:

Used to handle US home loan mortgages and with expertise became the acting lead where in used to assist Assistant Manager in handling daily KPI’s and reports.

Identifying and doing risk assessments prior disbursing mortgage loans through systematic defined process. Was able to detect fraud and saved worth $1,10,000/- when making the underwriting checks on the mortgage loan application.

Having knowledge of US laws based for Mortgage industry and having constant communication with attorneys and other federal agencies.

EXL Services Pvt Ltd, Pune, IndiaQuality AnalystMay2004 to September 2006Job Responsibilities:

In year 2004 joined as fresher in BPO/KPO organization and used to process claims for Aviva Life insurance process.

Looking at the progression of my performance was given the opportunity to go UK and migrate and set up sub phase of claims process.

Became the Trainer for the process and then was promoted to Quality Analyst in year 2005. Used to mentor, coaching and give quality feedback to the team. Learned basic six sigma tools and methodology.

Achievements: Staff Management Operational Project Management Change Management Forecasting Performance Management and SLA’s Training, Coaching and Mentoring

Interests:

Playing Cricket Listening Music Reading Stock Investment & Finance tools, etc.