TANUSHRI BHADURIUniversity of Stirling, UK – FK94LAtab00017@stir.ac.uktanushri0609@gmail.comMob: +44-(0)-77-679-64177 Objective

Seeking challenging role in the area of Data Analytics in a global organization.

Summary

Tanushri is a postgraduate student of Big Data at the University of Stirling, UK.

Prior to this, she has over 2 years of experience in client management and project deliveries in the area of service desk management covering incident/ problem management, IT security management

Professional Education

o Pursuing MSc. Big Data – University of Sterling – UK – Cleared 1st & 2nd Semester (2015-2016)o Bachelor in Engineering (Information Technology) – M.P Christian college of engineering &

technology – (7.33/10 CGPA) (2003 – 2007) Key subjects studying in Big Data

Mongo DB – Studied about NoSQL database like MongoDB in detail. Also got small introduction of other NoSQL database like Casandra, Neo4j, HBase.

Python – Studied a front end programming language like python. Also learn a bit about java and some part of R for statistical analysis and graph.

Hadoop – Learnt programing framework like Hadoop and Condor. There implementation and trying to use them in practical labs.

Optimization – Acquired knowledge about different algorithms of optimization like heuristic, metaheuristic, local search, genetic algorithm, Hybrid genetic algorithm. Practical use and application of these algorithm.

Data Mining – Gathered knowledge about different data mining tools like Weka, Genie. Also discovering how to analyze data by using statistics, Bayesian theorem and NLP.

R Language – Learning R language online for data analysis and reporting. Doing project on Security Data Analysis using Web Server Log Files.

CERTIFICATIONS:

ISO27001 LA – trained ISO27002 certified ITIL v3 certified

SPECIALIZATIONS:

Data mining tool NoSQL Databases –

MongoDB Hadoop NLP R Python Incident/Problem

Management

INDUSTRIES SERVED: Banking and Financial BPO

PERSONAL DETAILS: Born on: 06-Sep-1984 Sex: Female Nationality: Indian Passport: K9141510

Professional ExperienceMinacs March, 2014-May, 2015

Analyst-Incident Management Working in the role of Analyst Incident Management supporting Aditya Birla Minacs internal processes Creation of helpdesk tickets/ incident request on behalf of end users and assigning to support team engineers Monitoring of SLA for ticket resolution and transfer to next level of escalation as require Closure of ticket based on response from the end users after resolution provided

ITSource India Tech Limited December, 2010-September 2011

Service Desk Management Worked in the role of Service delivery for IT support of Third Party (HP India) in Major Indian Bakery Company across

India. Creation of helpdesk tickets/ incident request on behalf of end users and assigning to support team engineers Monitoring of SLA for ticket resolution and transfer to next level of escalation as require Closure of ticket based on response from the end users after resolution provided Preparation of dashboard and reporting of SLA compliance to senior management Performing RCA to provide solutions to team

CMS INFOSYSTEMS Private Limited July, 2009-November 2009

Service Desk Management Internal Coordination with IT Team and support engineers for assigning and monitoring of helpdesk tickets for Major

Private Bank, Eastern India region Monitoring of SLA for ticket resolution and transfer to next level of escalation as required Close ticket based on response for the end users after resolution Logging calls and co-coordinating services with Vendor for Voice, Connectivity, UPS, etc across various sites Hardware Asset Inventory management and documentation for change management for asset inventory Preparation of periodic presentation of Capacity Planning Report of Citibank covering details of initiative,

implementation, performance monitoring and infrastructure capacity planning, critical link, Nortel PBX utilization, Avaya PBX utilization, switch port report, analysis of severity call levels, virtual ticket categorization, virtual request categorization, site isolation to be presented to Citibank IT management.

ARBIONICS November, 2007- July, 2008

Website design for clients Technology used- Dreamweaver, Fireworks Responsible for designing website covering annual report section

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