NIRANJAN A. MANDAYAM 2/1, Rama Nilaya, RMV 2nd Stage, 2nd Block, Bangalore – 94 +91 98452 41461 – niranj_m@yahoo.com

Program Manager

Leading programs in Telecom, Retail, Banking & Finance to enhance profits, Promote Quality & Build Client Satisfaction

Leader and program manager in driving on-time, cost-controlling programs in alignment with client driven budget restrictions Turn Around expert: Hand-picked by executive team to turn around underperforming programs. Ensure stakeholder satisfaction through constant communication and governance monitoring & controlling. Involved in the implementation of multi site commerce suite with integration of all the parties and continuous follow-up to deliver quality oriented entities for client satisfaction.

Consistently achieve 100% of fiscal goals, guiding team of 60+

PROGRAM LEADERSHIP HISTORY

IBM India Pvt. Ltd., Bengaluru, India –2006-Present PROGRAM MANAGER, 2009 ONWARDS, PROJECT MANAGER, 2006-2009

As Program Manager, managed deliverables within telecom, retail, finance and banking industries. Handled data management, quality assurance, merchandising, audit readiness, monitoring, risk and action management and client relations, agile manifestation and implementation.

• Client Relations: Managed approx. $ 800 M - $ 1200 M relationships on e-commerce implementation and telecom entities. Interfacing with clients, ensuring seamless transition & transformation of multiple applications from 15-20 vendors into the company, architecting solutions and enhancing customer services.

• Cost Savings: Reduced revenue, competition from other platforms, and reduced advocacy on commerce implementation.

• Compliance standards: Implemented and tested Sarbanes Oxley controls with the commerce product on the merchandising portal. Also, implemented the security system in managing the controls of e-commerce suite

• Client satisfaction: Creating a single system by integrating front and back end operations with the ecosystem

• Expense reductions: Saved about 8% on the expenses on ecommerce implementation from the effort and schedule.

• Staff leadership: Handled about 15-20 resources on the ecommerce implementation with multi delivery model and effective and efficient communication & governance model

• Vendor & Delivery management: Managed multiple vendors with the multi delivery model in developing integrated plan and closing all the dependencies on the ecommerce suite. The multiple calls to the billing and ordering management was handled with close tracking and handling issues, dependencies with multiple vendors.

• Reporting: Instituted governance structure on program management reporting and handling multiple channels of communication through a streamline mechanism of governance reports and implementation.

• RFP processes: Handled developing multiple RFP’s and also involved in bid process in the areas of cloud, retail, telecom, banking and finance.

• Transition & Transformation: Managed multiple entities in application, service transitioning from client arena into organization with defined process implementation techniques. Handled all the transition and transformation activities from end-to-end with the client relationship until the implementation. Also involved in the technical transformation from a large old system to the new system with a solid transformation process and implementation

Areas of Expertise

• Strategy Planning

• Cost Management

• Program Planning

• Budget tracking and

Monitoring

• Vendor Management

• Audits

• Solution Orchestration

• Transition and

Transformation

• Multi site Team

Management

• Risk Assessment Matrix

NIRANJAN A. MANDAYAM PAGE 2

• Architectural Thinking: Developed use cases for the connected cars eco system and suggested the architecture of implementation on the cloud and Internet of Things (IOT) arena.

Accenture India Private Limited, Bengaluru, India – 2004-2005 ASSOCIATE MANAGER

As Project Manager, managed deliverables within telecom, finance and banking industries. Handled quality assurance, audit readiness, risk and action management and client relations.

• Client Relations: Managed approx. $ 400 M - $ 500 M relationships on telecom ordering and billing. • Cost Savings: Reduced revenue, competition from other platforms, and reduced advocacy

• Compliance standards: Implemented and tested security system in managing the controls of telecom suite

• Client satisfaction: Interfaced with the client to gather requirements, handled end to end project management activities including budgeting, auditing and quality management

• Staff leadership: Handled about 15-20 resources on the ecommerce implementation with multi delivery model and effective a& efficient communication & governance model

• Vendor & Delivery management: Managed multiple vendors with the multi delivery model in developing integrated plan and also closing all the dependencies

• RFP processes: Handled developing multiple RFP’s and also involved in bid process in the areas of telecom, banking and finance arena

CGI (India) Private Limited, Bengaluru, India – 2001-2004 ASSOCIATE CONSULTANT

Handled pattern development, coded & reviewed standard definition, model approach and customized solutions and developed test case designs Prepared architectural design, evaluated & executed test cases, conducted defect analysis and developed process definition for code based structure and interface

Covansys Inc., Detroit, USA – 2000-2001 SENIOR CONSULTANT

Developed test case designs, executed end-to-end test cases, prepared report and created process definition for code based structure and interface Prepared architectural design, evaluated & executed test cases, conducted defect analysis and developed process definition for code based structure and interface

LG Soft India Private Limited – 1997-2000 SYSTEM ANALYST

Implemented SAP 4.0 system at client’s site for a polymer organization Implemented LG insurance system and credit union

Additional Experience Analyst Programmer and Programmer Developed and designed car running on solar system using C++, C, COBOL and Java Developed and designed on insurance system using C, Java, Clipper

EDUCATION BACKGROUND Bachelor of Science, Vijaya College, Bengaluru, India Diploma in Computer Science, Datapro, Bengaluru, India

CERTIFICATIONS Certified Scrum Master from Scrum Alliance - 2015