CURRICULUM VITAE

PRAVEEN SINGANI Mobile: +971-56-4561169 praveensingani007@gmail.com

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CAREER OBJECTIVE:

A dedicated, hardworking and efficient candidate with relevant work experience in Sales, E-commerce, IT and Customer Service across diverse cultural environment; good training background in customer relations notably in providing excellent client service, handling client complaint; endowed with excellent interpersonal and communication skills; proficient in relevant office software systems; knowledgeable in developing action plans and strategic sales techniques; enthusiastic, proactive and dynamic in handling new situations and change of environment. Looking towards a position in any of the above scope in a well-known company where there is much span for upgrading oneself and a stimulus to strive harder with a lot of allegiance to achieve the goals of the company and individual aims too.

ACADEMIC QUALIFICATION:

Bachelor of Commerce (B.Com) from Venkateshwara University, Tirupathi Intermediate (10+2) from Board of Intermediate Education, Hyderabad Vocational diploma in Digital Electronics from Govt. ITI

TRAINING:

Diploma in Hardware and Networking from CMS Computers CompTIA - A+ certification training from JetKing institute

EXPERIENCE DETAILS:

1. Working as RMA&Warranty Tech Support Assistant Supervisor in awok.com (E-commerce), Dubai from August 2015……..till date.

2. Worked as laptop and desktop service technician in Muzicom Technology, Mumbai from February 2013 to February 2015.

3. Worked as hardware technician in Micro System Solutions, Jagtial, Telangana from July 2010 to August 2011.

KEY FUNCTIONS

Processing product returns and conduct product failure analysis

Ensuring a high level of customer service is delivered to all customers, in accordance with the RMA Team's objectives.

Handling the day-to-day RMA Receiving activities Working on CRM Working with team leaders to review procedures and customer satisfaction. Maintaining the stock of RMA Maintaining the high standards of material handling Working on drivers reports regarding their deliveries and cancellations Maintaining, reviewing and updating process documentation on a regular basis and

creating new documents as required Trouble Tickets updating regarding customer complaints Ensuring the targeted KPIs meet the required standards on monthly basis Working on BITRIX Invoicing of RMA Reporting on delivery status Processing identified out-of-box items and no fault found items, preparing, labelling

and organizing transfer to stores. Establish and verify suppliers and repair centers are processing RMA’s by

deadlines or within a timely manner Maintaining records of all outgoing and incoming shipments regarding RMA

movement Dealing customer items with vendor supplier service center Answering phone calls and inputting orders into the database Preparing sample orders for sales staff Maintaining spreadsheets and recurring reports/records Maintaining accurate product documentation Filing damaged-freight claims Maintaining and ship trade show supplies Working in tandem with shipping/receiving, quality and complaint departments

KEY FUNCTIONS

Laptop and Desktop chip level repairing Repairing LEDs, LCDs, TFTs Projector servicing Coordinating with dealers for spare parts procurement Field service

TECHNICAL SKILLS:

Trouble shooting all types of computers Email configuration & trouble shooting Circuit level and component level troubleshooting Hardware diagnosis, dis-assembly and re-assembly Excellent soldering and de-soldering skills All kinds of laptops, tablets, projectors, PCs, printers and other devices

troubleshooting Cartridge and Toner refilling CRT, LCD and LED repair and maintenance Data Recovery

Installation, configuration and troubleshooting of Operating Systems like Windows-8, Windows-7, Vista & XP

MS-office Antivirus installation and updating patches

KEY FUN`CTIONS:

Testing, resolving and repairing laptop and PC hardware failures Replacing hard disks, motherboards, RAM, processors and graphic cards Performing data recovery from faulty hard drives Visiting customer’s location for fault checking and servicing Installing, configuring and troubleshooting Operating System issues Antivirus installation and configuring updates Cctv and ip cameras configuration structured cabling & CCTV Cabling Laptop chip level repairing Performing laptop fabrication works Testing, resolving and repairing laptop and PC hardware failures Replacing hard disks, motherboards, RAM, processors and graphic cards LED, LCD, TFT troubleshooting and repairing Projector servicing Procuring relevant parts and equipment from suppliers and open market Performing data recovery from faulty hard drives LED, LCD, audio systems and other electronic equipment repair Visiting customer’s location for fault checking and servicing Installing, configuring and troubleshooting Operating System issues Antivirus installation and configuring updates

PERSONAL STRENGTHS:

Efficient troubleshooter and problem solver

Profound understanding of technical manuals and schematics

Ability to learn and relate technical concepts promptly

Self-motivated, Resourceful, willing to accept responsibilities, hardworking and keen desire to learn.

PERSONAL PROFILE:

Father’s Name : Srinivas Singani

Date of Birth : 8th August, 1993

Marital Status : Single

Visa Status : Employment visa

Passport Number : J3450380

Languages known : English, Hindi and Telugu

Place: Dubai (PRAVEEN.S) Date: