T.R.PRAVEEN KUMAR

3, Vasantha Garden Street 1st Lane Ayanavaram Chennai-600023 Mobile- 91-9841955505 E-mail: praveen2meetme@gmail.com

Objective:

To contribute to the growth of the company thereby furthering my career prospects. To promote the business of the company by consistent performance and achieving

the set target._________________________________________________________________________

Functional summary:

Working in the field of customer interaction, interested to learn implement new technologies. Seeking a challenging and responsible position in a professional environment, where can contribute my full potential.

Professional experience: 10 Years +

1. June 2014 to Till Date Company : Bloomingfeld (Rombouts Coffee) Designation : Barista Trainer & Customer (Guest) Handling

Responsibilities: Provided training covering the project background, objective, and navigation through

the scripts to all project team member as well as conducting training for new hires Build rapport, listen, clarify and manage conversational flow Manage upset customers, conflicts and challenging situation Work in teams and in a self-directed environment

2. March 2011 to march 2014. Company : Cup’o’Cafe Designation : Manager

Responsibilities: Store operations & functions of the Chennai units. Doing the month end reports and providing the revenue profit details by presenting the

MIS. Auditing of cash, handling staffs and giving training to newly joined brew masters. Giving customer service with a standard Hospitality procedure. Monitoring kitchen & operation side in all Chennai branches Giving training to both kitchen & operation side Maintaining stock level in all Chennai outlets Preparing duty chart

3. March 2010 to Feb 2011. Company : Oriental cuisines pvt.Ltd ( Winner’s Bakery).

Designation: Manager.

Responsibilities: Giving customer service with a standard Hospitality procedure. Getting the feedback for every service and solving the issues. Ringing up to the customers and clearing the feed back forms according to the nature of

feedback. Store operations & functions of the Chennai units. Assisting the operations head. Doing the month end reports and providing the revenue profit details by presenting the

MIS. Auditing of cash, handling staffs and giving training to newly joined peoples.

4. October ’2009 to March’2010

Company : CAFÉ TAPAS, ChennaiDesignation: Chef Cum Café incharge

Responsibilities: Doing the month end reports and providing the revenue profit details by presenting the

MIS. Achieving sales targets by making sales at the best level. Handled Express counters & dining outlets Taking care of customer services

5. July’2007 to July’2009 Company : Barista coffee company ltd. Designation: G.E.M (Guest Experience Manager).

Responsibilities: Providing service to the guests to delight them at the best level . Achieving company standard & goals at all the services. Managing and Store operations & functions. Giving training to newly joined brew masters. Interacting with guest & getting the feed backs and resolving issues if any. Achieving sales targets by making sales at the best level. Doing month end reports.(MIS).

6. July ’2006 to July’2007

Company : Taj Coromandal, ChennaiDesignation: Chef

Responsibilities: Taking care of south Indian kitchen and halwain Maintaining stock level in both kitchen Food Quality checking Giving training to new kitchen staffs Handling industrial visit catering students Getting the feedback for every service and solving the issues.

7. Nov ’2004 to May’2006

Company : PIZZA HUT, ChennaiDesignation: crew member

Responsibilities: Taking care of service department & kitchen

Maintaining stock level in out let Doing the month end reports and providing the revenue profit details by presenting the

MIS. Preparing delivery chart Giving customer service with a standard Hospitality procedure. Getting the feedback for every service and solving the issues. Ringing up to the customers and clearing the feed back forms according to the nature of

feedback.

Summary of qualification:

Masters: Retail management & Hospitality management National Institute of Retail Management

Diploma: Hospitality Management (AHLA) Vel’s Institute, Chennai.

Technical Qualification________HACCP IA : Internal Audit, Food safety & Quality Controller Department Supervisor SGS India Pvt Ltd. . . . Chennai

Safety Course : Elementary First Aid, Personal safety, Fire Fighting & Prevention & Personal Survival Techniques Hindustan Institute of Maritime Training Chennai-10 Computer literacy: Ms Office tools and windows operating.

Personal skills : Comprehensive problem solving ability. Ability to deal with people diplomatically. Good Listener, Willingness to learn.

Personal Details : Date of Birth : 16th November 1985.Nationality : Indian.Father’s name : T.R.RaghunathLanguages known : English, Tamil, Telugu

Declaration:

I here by assure you that all the details furnished above are true to the best of

my knowledge. I do affirm that given an opportunity, I will be at my best.

Date: Yours faithfully,

Place: Chennai

T.R.PRAVEEN KUMAR