Ravi Verma - Resume 2016 A

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<ul><li><p>Ravi Shankar Verma Date of Birth: 30/11/1987 </p><p>Address for Correspondence: 168 Tirupati Vihar, Kalwar Road, Jaipur </p><p>E-mail: ravishankarverma@gmail.com, Mobile: +91 8003362351 </p><p> CAREER OBJECTIVE: </p><p> To seek long term association with an organization of repute and render my sincere services to enhance my knowledge and experience so as to contribute towards the organizational &amp; personal goals. </p><p> ACADEMIC QUALIFICATION: </p><p> Passed Sr.Secondary in 2005 (CBSE Board) from St. Edmunds School, Jaipur, Rajasthan, India </p><p> TECHNICAL QUALIFICATION: </p><p> Completed B.Sc. Hotel Management (2005-2008) from IHM Lajpat Nagar, New Delhi, India </p><p> Completed Masters in Tourism Management from IGNOU in 2014 </p><p> Certified training in Quality in Professional Reservation Sales from IFH International revenue generating solutions. Germany. </p><p> Certified training in Revenue Management from IFH International revenue generating solutions, Germany. </p><p> Certified training in Professional Up selling from IFH International revenue generating solutions, Germany. </p><p> Certified training in Revenue Management (RMA1) from Starwood Hotels &amp; Resorts. </p><p> Pursuing Masters in Digital Marketing from Digital Vidya (Worlds leading digital marketing company) </p><p> WORK EXPERIENCE: </p><p>Le Meridien Jaipur </p><p>Asst. Revenue Manager </p><p>April 2015- Till Date </p><p> Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations. </p><p> Daily pick-up analysis, strategy adjustments and reporting. </p><p> Perform competitive benchmark studies and follow market trends. </p><p> Create and maintain rolling demand calendar. </p><p> Create and develop pricing strategies. </p><p> Manage and oversee strategy for all 3rd party distribution </p><p> Responsible for assessing, analyzing and pricing group business strategies </p><p> Analyze overall monthly hotel performance and provide summary report with recommendations to improve </p><p>long-term strategies. </p><p> Ensure all related systems are configured correctly, validated and working to full capacity </p><p> Oversee and audit the standards and operations of the reservations department. </p><p> Ensure web site booking process is maintained up-to-date and functional. </p><p> Ensure hotel personnel is fully competent in the use of all systems </p><p> Work in liaison with hotel sales and reservations departments as a team. </p><p> Regularly check the input and the quality of data (segmentation, denials tracking, etc.) points. </p><p> Conduct quarterly property performance review and develop strategic and tactical action </p><p> Responsible for best practice standards to include: competitor analysis; environmental scanning; market </p><p>modeling; distribution yield management; business mix yield management; length of stay yield management; </p><p>inventory availability by channel; pricing control and new pricing concepts </p><p> Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, </p><p>consortia, crew, groups, etc.). </p></li><li><p> Reduce the cost of distribution by finding new less expensive means of delivering business </p><p>Vivanta by Taj- Surajkund, NCR </p><p>Asst. Manager Reservations (Sales &amp; Marketing) (Was taking care of revenue profile from Jan 2012 to </p><p>Sep 2013 and continued the same in the absence of revenue manager after Sep 2013) </p><p>Jan12 April 15 </p><p> Leading the Reservation Team </p><p> Ensuring the SOPs are followed at all times. </p><p> Ensuring the departmental targets are achieved. </p><p> Facilitating departmental &amp; inter departmental trainings. </p><p> Facilitating optimization of revenue through various channels. </p><p> Managing the room inventory. </p><p> Meeting with OTAs and devising strategies to grow the market share of the hotel </p><p> Managing rates of all OTAs &amp; brand website. </p><p> Managing the corporate &amp; consortia RFPs </p><p> Managing the promotions on hotel websites &amp; OTAs. </p><p> Forecasting &amp; Budgeting </p><p>The Claridges, Surajkund, Delhi, NCR </p><p>Reservation Supervisor (Sales &amp; Marketing) </p><p>March10 May'11 </p><p> Conducting department briefings and trainings sharing vital information for smooth functioning of the department like daily occupancy and revenue budgeted and achieved in comparison with our competitive </p><p>hotels, group arrival details, special requests of the guest. </p><p> Checking and updating group and individual arrivals for the next day. </p><p> Maintaining record for arrivals, cancellations, no-show, amendments, special requests and billing instructions. </p><p> Maintaining coordination between Front Office and Sales for smooth functioning and guest satisfaction. </p><p> Selling the rooms &amp; other hotel services to achieve the given targets. </p><p>The Claridges, Surajkund, Delhi, NCR </p><p>Reservation Assistant (Sales &amp; Marketing) </p><p>July09 March10 </p><p> Handling the Entire FIT reservations. </p><p> Coordinating &amp; interacting with bookers from various MNCs, guests. </p><p> Selling rooms and other hotel services to achieve the given budget. </p><p> Following UP on Vouchers, payments, BTC. &amp; other essential reservation details. </p><p> Supporting the team in Group reservations. </p><p> Checking arrival charts. </p><p> Revenue Maximization by up selling. </p><p> Maximizing actualization of reservations through telephone calls. </p><p> The Claridges, Surajkund, Delhi, NCR </p><p>Front Office Associate </p><p>Oct08 July09 </p><p> Joined as a pre-opening member, continued my responsibilities as a Front Office associate. </p><p> Crowne Plaza Delhi, NFC, New Delhi </p><p> Front Office Assistant </p><p> June08 Oct08 </p></li><li><p> Meeting and greeting the guest with a smile. </p><p> Interacting with guests, bookers, taking feedbacks, complaints, and suggestions. </p><p> Handling the front desk operations. </p><p> Checking the arrival and departures of the day. </p><p> Update the guest history for the smooth check in of the guest. </p><p> Registering the guest personal details upon arrival and updating the data base system. </p><p> Ensure personalized service is been given to every guest. </p><p> Updating of the Arrival &amp; Departure Register according to the shifts. </p><p> ACHIEVEMENTS: </p><p> Facilitation of Reservation &amp; front office operations during the transition phase of The Claridges Surajkund to Vivanta by Taj- Surajkund. </p><p> Played a key role in the overall success of transitional phase of Claridges to Vivanta By Taj in Sep, 2013. </p><p> Coordinated the Commonwealth Games Glasgow Delegation Oct 2010. </p><p> Coordinated World Travel Awards 2010. </p><p> Constantly enhancing the procedures for the smooth inter-departmental functioning. </p><p> Computer &amp; Software Knowledge: </p><p> Proficient in computer. </p><p> Excellent hold on softwares such as Opera 5 (PMS), OXI, SERENATA </p><p> Trust Voyager for distribution of inventory &amp; rates </p><p> OTA extranets </p><p> Hobbies: </p><p> Listening to Classic Rock </p><p> Cricket </p><p> LANGUAGES KNOWN: </p><p> Hindi </p><p> English </p><p> Family DETAILS: </p><p> Fathers Name: Mr. Prabhu Dayal Verma </p><p> Contact Address: 168 Tirupati Vihar, Govindpura, Kalvad Road, Jaipur, Rajasthan, India. </p><p> References: </p><p> Mr. Amit Pathak (Cluster Director of Revenue Hilton Hotels) Contact no. - +91 9911835107 </p></li></ul>