ravi verma - resume 2016 a

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  • Ravi Shankar Verma Date of Birth: 30/11/1987

    Address for Correspondence: 168 Tirupati Vihar, Kalwar Road, Jaipur

    E-mail: ravishankarverma@gmail.com, Mobile: +91 8003362351

    CAREER OBJECTIVE:

    To seek long term association with an organization of repute and render my sincere services to enhance my knowledge and experience so as to contribute towards the organizational & personal goals.

    ACADEMIC QUALIFICATION:

    Passed Sr.Secondary in 2005 (CBSE Board) from St. Edmunds School, Jaipur, Rajasthan, India

    TECHNICAL QUALIFICATION:

    Completed B.Sc. Hotel Management (2005-2008) from IHM Lajpat Nagar, New Delhi, India

    Completed Masters in Tourism Management from IGNOU in 2014

    Certified training in Quality in Professional Reservation Sales from IFH International revenue generating solutions. Germany.

    Certified training in Revenue Management from IFH International revenue generating solutions, Germany.

    Certified training in Professional Up selling from IFH International revenue generating solutions, Germany.

    Certified training in Revenue Management (RMA1) from Starwood Hotels & Resorts.

    Pursuing Masters in Digital Marketing from Digital Vidya (Worlds leading digital marketing company)

    WORK EXPERIENCE:

    Le Meridien Jaipur

    Asst. Revenue Manager

    April 2015- Till Date

    Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.

    Daily pick-up analysis, strategy adjustments and reporting.

    Perform competitive benchmark studies and follow market trends.

    Create and maintain rolling demand calendar.

    Create and develop pricing strategies.

    Manage and oversee strategy for all 3rd party distribution

    Responsible for assessing, analyzing and pricing group business strategies

    Analyze overall monthly hotel performance and provide summary report with recommendations to improve

    long-term strategies.

    Ensure all related systems are configured correctly, validated and working to full capacity

    Oversee and audit the standards and operations of the reservations department.

    Ensure web site booking process is maintained up-to-date and functional.

    Ensure hotel personnel is fully competent in the use of all systems

    Work in liaison with hotel sales and reservations departments as a team.

    Regularly check the input and the quality of data (segmentation, denials tracking, etc.) points.

    Conduct quarterly property performance review and develop strategic and tactical action

    Responsible for best practice standards to include: competitor analysis; environmental scanning; market

    modeling; distribution yield management; business mix yield management; length of stay yield management;

    inventory availability by channel; pricing control and new pricing concepts

    Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate,

    consortia, crew, groups, etc.).

  • Reduce the cost of distribution by finding new less expensive means of delivering business

    Vivanta by Taj- Surajkund, NCR

    Asst. Manager Reservations (Sales & Marketing) (Was taking care of revenue profile from Jan 2012 to

    Sep 2013 and continued the same in the absence of revenue manager after Sep 2013)

    Jan12 April 15

    Leading the Reservation Team

    Ensuring the SOPs are followed at all times.

    Ensuring the departmental targets are achieved.

    Facilitating departmental & inter departmental trainings.

    Facilitating optimization of revenue through various channels.

    Managing the room inventory.

    Meeting with OTAs and devising strategies to grow the market share of the hotel

    Managing rates of all OTAs & brand website.

    Managing the corporate & consortia RFPs

    Managing the promotions on hotel websites & OTAs.

    Forecasting & Budgeting

    The Claridges, Surajkund, Delhi, NCR

    Reservation Supervisor (Sales & Marketing)

    March10 May'11

    Conducting department briefings and trainings sharing vital information for smooth functioning of the department like daily occupancy and revenue budgeted and achieved in comparison with our competitive

    hotels, group arrival details, special requests of the guest.

    Checking and updating group and individual arrivals for the next day.

    Maintaining record for arrivals, cancellations, no-show, amendments, special requests and billing instructions.

    Maintaining coordination between Front Office and Sales for smooth functioning and guest satisfaction.

    Selling the rooms & other hotel services to achieve the given targets.

    The Claridges, Surajkund, Delhi, NCR

    Reservation Assistant (Sales & Marketing)

    July09 March10

    Handling the Entire FIT reservations.

    Coordinating & interacting with bookers from various MNCs, guests.

    Selling rooms and other hotel services to achieve the given budget.

    Following UP on Vouchers, payments, BTC. & other essential reservation details.

    Supporting the team in Group reservations.

    Checking arrival charts.

    Revenue Maximization by up selling.

    Maximizing actualization of reservations through telephone calls.

    The Claridges, Surajkund, Delhi, NCR

    Front Office Associate

    Oct08 July09

    Joined as a pre-opening member, continued my responsibilities as a Front Office associate.

    Crowne Plaza Delhi, NFC, New Delhi

    Front Office Assistant

    June08 Oct08

  • Meeting and greeting the guest with a smile.

    Interacting with guests, bookers, taking feedbacks, complaints, and suggestions.

    Handling the front desk operations.

    Checking the arrival and departures of the day.

    Update the guest history for the smooth check in of the guest.

    Registering the guest personal details upon arrival and updating the data base system.

    Ensure personalized service is been given to every guest.

    Updating of the Arrival & Departure Register according to the shifts.

    ACHIEVEMENTS:

    Facilitation of Reservation & front office operations during the transition phase of The Claridges Surajkund to Vivanta by Taj- Surajkund.

    Played a key role in the overall success of transitional phase of Claridges to Vivanta By Taj in Sep, 2013.

    Coordinated the Commonwealth Games Glasgow Delegation Oct 2010.

    Coordinated World Travel Awards 2010.

    Constantly enhancing the procedures for the smooth inter-departmental functioning.

    Computer & Software Knowledge:

    Proficient in computer.

    Excellent hold on softwares such as Opera 5 (PMS), OXI, SERENATA

    Trust Voyager for distribution of inventory & rates

    OTA extranets

    Hobbies:

    Listening to Classic Rock

    Cricket

    LANGUAGES KNOWN:

    Hindi

    English

    Family DETAILS:

    Fathers Name: Mr. Prabhu Dayal Verma

    Contact Address: 168 Tirupati Vihar, Govindpura, Kalvad Road, Jaipur, Rajasthan, India.

    References:

    Mr. Amit Pathak (Cluster Director of Revenue Hilton Hotels) Contact no. - +91 9911835107