resume - divya mehta

DIVYA MEHTAEmail id: [email protected], Phone 408-508-8323, San Jose (CA)

---------------------------------------------------------------------------------------------------------------------------------

Summary:

Over 6 years of quality professional experience primarily in the areas of Customer Service and Business development. Strengths include a passion for customer care management, Strong analytical skills, team player & goal oriented.

Highlights Completed Computer System

Validation Training from SigmaEdge

Invoice processing (ERP) Basic SQL Knowledge Strong Analytical Skills

Order Management and Processing (Dell Order Management Systems)

MS Office Suite Knowledge Excellent Writing Skills Excellent Interpersonal Skills

Employment History:

Geminid Systems Oct 2015 to Present

Project ManagerTechnology: Salesforce

Technical WriterTechnology: Salesforce

Preparing Documentation for Geminid Systems for their Current Project of Market Access and Medical CRM, for Roche.

Knowledge of Salesforce Administrator. Detailed Design Specs for Medical CRM Project Market Access Project - Reusable Components, Style Spec Detailed Functional and User Requirement Specs Developed Detailed Design Specs for both Projects. Developed and Designed UAT Session Documents. And worked closely with

client and team for Feedback, Revision and Improvements. Managed and Documented Production Rollout with DS transition to Support

Team. And then with User, via Deployment Guides. Developed Train the Trainer guides, for all the running projects.

Third Eye Consulting Services June 2015 to Oct 2015

Onsite CoordinatorTechnology: Big Data Analytics


---------------------------------------------------------------------------------------------------------------------------------

- Amgen, Offshore Delivery Coordinator- Onsite Coordinator

Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.

Practiced agile and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.

Achievement Highlights:

Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

Mitigated risk factors through careful analysis of financial and statistical data. Defined processes and tools best suited to each project. Moved between agile and

waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

Big Data Training – Impala By Cloudera Trained in Health Care Data OMOP CDM.

- Technical Writer for Microsoft Spark Labs

Detailed Design Specs for Labs Detailed Functional and User Requirement Specs Developed Detailed Design Specs Projects. Worked closely with client for Feedback, Revision and Improvements. Developed Training guides for the project.

Invision, Research and Communication Pvt Ltd. Aug 2008 to Jan 2009

Content and Proposal Development

Developing proposals with authentic research, analyzed and processed data, and provided ideas to establish need, and designing communication modules for clients, ranging from Government to PSUs and private sector.

Developed and created a more effective filing system to accelerate paperwork processing. Content Management for company and Client and overseeing the High level approvals.

Micromint (I)Pvt.Ltd, Dehradun Mar 2005 to Nov 2007

Business Development Manager –

High Level Administrative Responsibilities.


---------------------------------------------------------------------------------------------------------------------------------

Prepare weekly sales and costing presentations, and reports for Director. Resolved problems, mediated disputes and handled customer complaints. Coordinated

and managed multiple projects and priorities. Worked with new customers in the development of new accounts and the

implementation/ maintenance of In-house CRM and Leave absence system.

Wipro Spectramind, New Delhi Feb 2003 to Jan 2005

Dell Computers Inc, US process (Software’s, Peripherals & Spare Parts Process and Extended warranties)

Extensive knowledge of Dell Order Management System. Processing Sales process and upsell.

Resolving customer escalations, by identifying and correcting Data Warehouse Management and Shipping.

Initiated the Quality project to go beyond the targets and to resolve the confidence related issues of the representatives to upgrade the up selling techniques.

Wipro Technologies, New Delhi Feb 2003 to Jan 2005

Wipro Collections process (Finance, Legal & Accounting)

Coordinating with different departments (MIS, Infrastructure and Transport) for the smooth functioning of the team.

Successfully completed “Collection Process Automation” project. Designed the Training module for Wipro Collections, to train the Data Entry Associates. Monitoring and increasing customer satisfaction levels by developing and executing

improvement plans, ensuring accurate information collection through databases, correspondences and documentations.

Responding to customer escalations. Being promoted and taking non-administrative responsibilities of team along with

guiding support to team of 10 associates on technical, non-technical and policies related issues.

Rewarded With “Feather In the Cap” Award by Wipro Technologies for outstanding contribution towards the process. The Second Official award given to Wipro Spectramind by Wipro Technologies

Education History:

Bachelor of Art, English Honors, from DBS College, HNB Garhwal University, Dehradun , India

Work Permit:

H4 EAD


---------------------------------------------------------------------------------------------------------------------------------