COVER LETTER

Dear Sir/Madam,

Hope you are doing well. I am a Canadian permanent resident card holder having an extensive experience of over 3.8 years in areas of International Wealth Management, Retail Banking Operations, Customer Service Desk and Online Support in banking & financial domain. I am now looking for challenging assignments to employ my broad skills, expertise and to contribute towards the success of the organization. Previously, I was associated with HSBC Electronic Data Processing India Pvt. Ltd, Hyderabad, India (HDPI) as Process Associate, Process Auditor & Process Trainer. I have experience in interacting with the Financial Planning Managers & Relationship Managers assigned to the clients of North & South America, UK, Europe and Asian Countries. I have completed Master of Business Administration from South-Asia University of London, UK (2012) and Bachelor of Commerce from Osmania University, India (2008). During my tenure, I was involved in:

Providing customer service in making accurate payments of their investment applications and following up on pending applications.Training the new employees in process business queues.Prepared audit reports and training schedules.Provided online support to the sellers for sales proceeds of their products.Phone banking service of all the retail banking customers and their debit & credit dues. Mentioned above are few roles and responsibilities in brief for your quick reference. I have provided detailed job description in my resume, attached herewith. If you wish to discuss my application in detail or schedule an appointment for an interview please contact me on+1 647-548-7570 or email at sindhumetta@gmail.com Thanks & Regards,Sindhu Mettahttps://ca.linkedin.com/in/sindhumetta

SINDHU METTAMobile No: +1 647-548-7570, Email ID: sindhumetta@gmail.com

CAREER FOCUS

To get into a banking sector as a financial analyst or administrative support executive using my educational qualifications, creative skills and passionate approach to drive success and continuously add profitable values.

EDUCATIONAL QUALIFICATIONS

Master of Business Administration (MBA): Finance, 2012 - South-Asia University of LondonBachelors Degree: Bachelor of Commerce, 2008 - Osmania University.Diploma in Aviation, Hospitality and Travel & Tourism, 2006 - Frankfinn Institute of Air Hostess Training

PROFESSIONAL EXPERIENCE

Operations Executive (Dec 2014 – June 2015) – Axis Risk Consulting Services Private Ltd., A Genpact Company

As an operations executive attended to customer calls and provided first time resolutions to the issues faced. Ensured to follow-up customer complaints with concerned departments of the bank to resolve issues like incorrect payments, delay in fund transfer, collate information on bounced cheques, etc. Provide resolutions to the customers within the turn-around time given so that easy and friendly banking services are enjoyed at all times. As per the designated role, would always strive to achieve customer satisfaction by providing accurate information about their respective accounts held with the bank. Provide guidelines to the customer to manage their accounts & balances in order to avoid unnecessary charges being levied by the bank.

Seller Support Associate (July 2013 – March 2014) – Amazon India Development Centre

As Process Associate provided front-line support to the sellers registered on amazon.com. All the queries of the sellers related to sales proceeds and payment methods were resolved within the given service level agreement. Critical queries with regard to products & discounts not visible on website were dealt with high priority basis. Every seller who’s return & exchange policies are bound with amazon.com policies would be notified whenever a customer wants to exchange or return the product.

Process Associate/Auditor & Trainer (December 2008 – July 2011) – HSBC India Private Ltd.

Worked as Process Associate & Auditor for International Wealth Management team, under the department of Retail Securities. Worked with customers to define and develop business cases for new banking products. I was responsible to check and verify all the Investment Applications and documents submitted by the Off-Shore Customers in request to purchase or re-purchase Investments through HSBC are genuine. Ensured all the information provided by clients is updated correctly in the database as per new applications. Processed payments promptly and accurately as per the client's request. As Process Trainer trained new joiners in all the process related Business Queues.

INTERESTS

Enthusiastic and excited to participate in the Extra-Curricular Activities conducted (singing, dancing, voluntary activities, hiking etc). I enjoy travelling to various places and learn about different cultures.

SKILLS

Process Development, Customer Service and Investment & Retail Banking. Also, Flexible at adapting to the nature of work and time during crucial situations. Possess good knowledge in client database applications. Statistics of Deliverable Parameters as per the service level agreement with the organization clients. As a fast learner and an enthusiastic team player, I love to train and guide new employees in the organization at their individual process specific levels.

PROFESSIONAL AFFILIATIONS & ACCOMPLISHMENTS

Received Dr. S.V. Narayanan Award along with cash prize for performance in NAT-PG examination conducted by SRDE's Association of Higher Education Institution, New Delhi.

At HSBC (December 2008 – January 2011) :- Wrote marketing documents for future product development. Awarded as Top Performer for achieving best results in all Performance Parameters. Awarded as Best Trainer for training New Joiners in Business Queues. Bagged Winner’s Trophy for HSBC at ITSA Cultural Event conducted by Infosys. In recognition to my Performance & Service Delivery was nominated to receive Deferred Cash Incentive (DCI) Award and Performance Bonus Award.