huawei d2 smartphone faqs v1.0.pdf

Upload: yanset-lopez

Post on 12-Oct-2015

96 views

Category:

Documents


1 download

TRANSCRIPT

  • HUAWEI Ascend D2 V100R001

    Smartphone FAQs

    Issue 01

    Date 2013-01-04

    HUAWEI TECHNOLOGIES CO., LTD.

  • Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    i

    Copyright Huawei Technologies Co., Ltd. 2013. All rights reserved.

    No part of this document may be reproduced or transmitted in any form or by any means without

    prior written consent of Huawei Technologies Co., Ltd.

    Trademarks and Permissions

    and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.

    All other trademarks and trade names mentioned in this document are the property of their respective

    holders.

    Notice

    The purchased products, services and features are stipulated by the contract made between Huawei and

    the customer. All or part of the products, services and features described in this document may not

    be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all

    statements, information, and recommendations in this document are provided "AS IS" without warranties,

    guarantees or representations of any kind, either express or implied.

    The information in this document is subject to change without notice. Every effort has been made in the

    preparation of this document to ensure accuracy of the contents, but all statements, information, and

    recommendations in this document do not constitute a warranty of any kind, express or implied.

    Huawei Technologies Co., Ltd.

    Address: Huawei Industrial Base

    Bantian, Longgang

    Shenzhen 518129

    People's Republic of China

    Website: http://www.huawei.com

    Email: [email protected]

  • HUAWEI Ascend D2

    Smartphone FAQs About This Document

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    ii

    About This Document

    Change History

    Date Author Change Description

    V1.0 Pan

    Linghan/45

    658

    Initial draft.

    V1.0.1 Pan

    Linghan/45

    658

    Some FAQs are added.

    V1.0.2 Pan

    Linghan/45

    658

    Errors are cleared.

  • HUAWEI Ascend D2

    Smartphone FAQs Contents

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    iii

    Contents

    About This Document .................................................................................................................... ii

    1 Differences Between Huawei D2 of the China Telecom, Mobile, and Unicom Editions .............................................................................................................................................................. 1

    2 Basics ............................................................................................................................................... 2

    2.1 Your Phone at a Glance .................................................................................................................................... 2

    2.2 Color Schemes ................................................................................................................................................. 4

    2.3 Phone Installation ............................................................................................................................................. 5

    2.4 Home Screen .................................................................................................................................................... 7

    2.4.1 How Do I Add or Delete a Screen? ......................................................................................................... 7

    2.4.2 Dual Card Management (D2-2010) ...................................................................................................... 10

    2.5 Contacts .......................................................................................................................................................... 11

    2.5.1 How Do I Create a Contact? ................................................................................................................. 11

    2.5.2 How Do I Import Contacts from or Export Contacts to the SIM Card? ................................................ 12

    2.5.3 How Do I Set Ringtones for Dual Cards? ............................................................................................. 13

    2.5.4 How Many Contacts Does My Phone Support? .................................................................................... 13

    2.5.5 How Do I Create a Contact Group? ...................................................................................................... 13

    2.6 Text Messages ................................................................................................................................................ 14

    2.6.1 How Do I Send a Text Message or a Multimedia Message? ................................................................. 14

    2.6.2 How Do I Change the Input Method When Editing a Message? .......................................................... 15

    2.6.3 How Do I Forward a Text Message, Send a Text Message to Multiple Recipients, or Save a Text

    Message as a Draft? How Many Recipients Can I Send a Text Message to?................................................. 16

    2.6.4 How Do I Set the Message Ringtone and Vibration? ............................................................................ 16

    2.6.5 How Many English Characters and Chinese Characters Are Allowed in a Long Text Message? ......... 17

    2.6.6 How Many Text Messages Can Be Saved on My Phone? .................................................................... 17

    2.6.7 How Do I Disable the Keystroke Sound? How Do I Identify Received and Sent Messages? .............. 18

    2.7 Multimedia Messages ..................................................................................................................................... 19

    2.7.1 How Do I Send a Multimedia Message? ............................................................................................... 19

    2.7.2 Why Does My Phone Fail to Send or Receive Multimedia Messages? How Can I Solve the Problem?

    ....................................................................................................................................................................... 19

    2.7.3 Is There Any Restriction on the File Size, Video Format, or Resolution When I Send a Multimedia

    Message? ........................................................................................................................................................ 20

    2.8 Music .............................................................................................................................................................. 20

  • HUAWEI Ascend D2

    Smartphone FAQs Contents

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    iv

    2.8.1 Can My Phone Record Ongoing Calls? Does It Support Common Recording? Where Are Recording

    Files Saved? ................................................................................................................................................... 20

    2.8.2 What Are the Meanings of Artists, Albums, Songs, and Playlists? ....................................................... 21

    2.8.3 How Do I Create a Playlist? .................................................................................................................. 21

    2.8.4 What Playing Modes Does My Phone Support? ................................................................................... 21

    2.8.5 How Do I Play Songs in the Background, Quit Music, and View the Lyric When the Song Is Playing?

    ....................................................................................................................................................................... 24

    2.8.6 How Do I Set the Dolby Sound Effect? ................................................................................................ 24

    2.8.7 How Do I Import Audio or Video Files from a PC or USB Flash Drive to My Phone? How Do I

    Export Audio or Video Files to a PC or USB Flash Drive? ........................................................................... 27

    2.9 Camera ........................................................................................................................................................... 27

    2.9.1 How Do I Import Images or Videos from a PC or USB Flash Drive to My Phone? How Do I Export

    Images or Videos to a PC or USB Flash Drive?............................................................................................. 27

    2.9.2 My Phone Cannot Open Some Photos or Videos. Why? ...................................................................... 27

    2.9.3 Where Are My Photos and Video Clips Saved? Can I Change the Paths? ............................................ 27

    2.9.4 How Do I Edit Photos or Videos or Add Frames to Photos? ................................................................. 28

    2.9.5 Does My Phone Support the HD Video (1080p)? What Frame Rate Does My Phone Support? .......... 28

    2.9.6 Can I Disable the Shutter Sound? ......................................................................................................... 28

    2.10 Streaming Media .......................................................................................................................................... 28

    2.10.1 Will My Phone Stop Playing Streaming Media When I Receive an Incoming Call? If Yes, Will It

    Resume Playing After the Call? ..................................................................................................................... 28

    2.10.2 Why Does My Phone Cannot Play Some Streaming Media? ............................................................. 28

    2.10.3 What Causes Poor Quality of Online Streaming Media Played on My Phone? .................................. 28

    2.10.4 Does Playing Online Streaming Media Use the Phone Memory?....................................................... 28

    2.11 Bluetooth ...................................................................................................................................................... 29

    2.11.1 My Phone Cannot Be Discovered by Other Devices. Why? How Can I Solve the Problem? ............. 29

    2.11.2 What Files Can Be Transmitted Using Bluetooth? .............................................................................. 30

    2.11.3 How Do I Share My Phone's Data Connection Using Bluetooth? ...................................................... 30

    2.11.4 Can I Use Bluetooth to Synchronize Data with a Computer? ............................................................. 33

    2.11.5 Can I Make Calls or Listen to Music Using a Bluetooth Headset? ..................................................... 33

    2.11.6 What Is the Bluetooth Working Range? .............................................................................................. 33

    2.11.7 My Phone Fails to Pair with Other Bluetooth Devices. Why? ............................................................ 33

    2.11.8 Can I Connect My Phone to a Computer and Access The Internet Using Bluetooth? ........................ 34

    2.12 Email ............................................................................................................................................................ 34

    2.12.1 How Do I Set up or Remove an Email Account? How Do I Send an Email? ..................................... 34

    2.13 GPS Navigation ............................................................................................................................................ 38

    2.13.1 Does My Phone Support GPS Navigation? ......................................................................................... 38

    2.13.2 How Can I Locate My Position or Use the Navigation Function Quickly? ........................................ 38

    2.13.3 The Navigation Application On My Phone Cannot Receive Signals From GPS Satellites. How Can I

    Solve the Problem? ........................................................................................................................................ 39

    2.13.4 When Used Indoor, My Phone Usually Fails to Locate My Position. When It Finally Locates My

    Position, the Displayed Position Is Far From the Actual Position. Why? Does My Phone Support Voice

    Navigation? .................................................................................................................................................... 39

  • HUAWEI Ascend D2

    Smartphone FAQs Contents

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    v

    3 Common Settings ........................................................................................................................ 40

    3.1 How Can I Set Network Parameters? ............................................................................................................. 40

    3.2 How Do I Enable or Disable Data Services? .................................................................................................. 40

    3.3 How Can I Use Wi-Fi? ................................................................................................................................... 41

    3.3.1 How Do I Connect My Phone to a Wi-Fi Hotspot and Access the Internet? ......................................... 41

    3.3.2 Does My Phone Support Wi-Fi? What Protocol Does It Support? ....................................................... 42

    3.3.3 My Phone Is Connected to a Wi-Fi Network but Cannot Open Web Pages. Why? .............................. 42

    3.3.4 I Have Turned on My Phone's Wi-Fi, but It Cannot Detect Wi-Fi Signals from a Wireless Router Like

    Other Devices. How Can I Solve the Problem? ............................................................................................. 43

    3.3.5 How Can I Tell Whether My Phone Is Using Its Mobile Data Connection or a Wi-Fi Connection to

    Access the Internet? ....................................................................................................................................... 43

    3.3.6 I Cannot Connect to a Wi-Fi Hotspot. Why? ........................................................................................ 43

    3.3.7 How Do I Use My Phone as a Mobile Wi-Fi Hotspot and Access the Internet from Another Device

    Using My Phone's Data Connection? ............................................................................................................. 44

    3.3.8 Can I Access the Internet via Wi-Fi from a Device with a Static IP Address? ...................................... 45

    3.3.9 Can My Phone Be Associated with an AP at 5 GHz Frequency Band? ................................................ 45

    3.3.10 How Can I Use the Wi-Fi Direct Function? ........................................................................................ 46

    3.4 Internet Access ............................................................................................................................................... 47

    3.4.1 How Do I Clear My Browser's Cache and Web History? ..................................................................... 47

    3.4.2 Does My Browser Support Full-Screen Mode and Bookmarks? If Yes, How Do I Set Them? ............ 48

    3.4.3 Can I Use My Email Account on a Web Page? ..................................................................................... 50

    3.4.4 Can I Use My Online Banking Account on My Phone? ....................................................................... 50

    3.4.5 How Do I Save an Image from a Web Page? ........................................................................................ 50

    3.4.6 How Do I Set My Browser's Home Page? ............................................................................................ 51

    3.4.7 How Do I Save A Favorite Web Page? .................................................................................................. 53

    3.4.8 How Do I Enable or Disable My Phone's Mobile Data Connection? ................................................... 53

    3.4.9 Can I Use My Phone to Access the Internet During a Call? ................................................................. 53

    3.4.10 What Service Limitations on My Phone?............................................................................................ 53

    3.5 Ringtone ......................................................................................................................................................... 53

    3.5.1 How Do I Set the Ringtone and Message Tone? Do Notification Tones and Message Tones Conflict?53

    3.6 Language and Keyboard ................................................................................................................................. 53

    3.6.1 Does My Phone Support Text Input Using Handwriting or an Onscreen Keyboard? ........................... 53

    3.6.2 What Text Input Methods Does My Phone Support? ............................................................................ 53

    3.6.3 I Have Installed a New Text Input Method but Cannot Use It. Why? ................................................... 54

    3.6.4 Does My Phone Support the Stroke Input Method? .............................................................................. 54

    3.6.5 Can I Change the Font Size on My Phone's Screen? ............................................................................ 54

    3.6.6 Does the Huawei Input Method Support Handwriting in Full-Screen Mode? ...................................... 54

    3.7 Screen Lock .................................................................................................................................................... 54

    3.7.1 How Do I Enable a Screen Lock that Must Be Unlocked Using a PIN? .............................................. 54

    3.7.2 How Do I Enable a Screen Lock that Must Be Unlocked Using a Pattern? .......................................... 54

    3.7.3 How Many Times Can I Try the Screen Unlock Pattern Before My Phone Becomes Locked?............ 54

    3.7.4 How Do I Lock and Unlock the Screen?............................................................................................... 54

  • HUAWEI Ascend D2

    Smartphone FAQs Contents

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    vi

    3.7.5 How Do I Add or Delete an Alarm? ...................................................................................................... 55

    3.8 eBook ............................................................................................................................................................. 55

    3.8.1 Does My Phone Support eBook? What Is the Maximum Size for an eBook to Be Read on My Phone?

    ....................................................................................................................................................................... 55

    3.8.2 What Word Document Formats Does My Phone Support? ................................................................... 55

    3.9 How Do I Use USB Tethering? ...................................................................................................................... 56

    3.9.1 How Do I Use USB Tethering If I Connect My Phone to a Computer Running Windows XP? ........... 56

    3.9.2 How Do I Use USB Tethering If I Connect My Phone to a Computer Running Windows Vista or

    Windows 7? ................................................................................................................................................... 57

    4 Applications ................................................................................................................................. 59

    4.1 What Third-Party Applications Does My Phone Support? ............................................................................. 59

    4.2 How Do I Obtain Third-Party Applications? .................................................................................................. 59

    4.3 How Do I Install, Manage, and Uninstall Applications? ................................................................................ 59

    4.3.1 How Do I Install Applications? ............................................................................................................. 59

    4.3.2 How Do I Manage Applications? .......................................................................................................... 60

    4.3.3 How Do I Uninstall Applications? ........................................................................................................ 61

    4.4 I Cannot Install an Application. Why? How Can I Solve the Problem? ......................................................... 62

    4.5 APK ................................................................................................................................................................ 62

    4.5.1 How Do I Quit a Running Application? ................................................................................................ 62

    4.6 How Do I Reduce the Power Consumption of Third-Party Applications? ..................................................... 63

    4.7 Does My Phone Support the Cloud Service? ................................................................................................. 63

    5 Others ............................................................................................................................................ 64

    5.1 Cloud Drive .................................................................................................................................................... 64

    5.1.1 What Advantages Does the Cloud Drive Have?.................................................................................... 64

    5.2 Does My Phone Support HiSuite? How Do I Use HiSuite to Back Up or Upgrade My Phone? ................... 64

    5.2.1 Does My Phone Support HiSuite? ........................................................................................................ 64

    5.2.2 How Do I Use HiSuite to Back Up or Upgrade My Phone? ................................................................. 64

    5.3 DLNA ............................................................................................................................................................. 64

    5.3.1 How DO I Use DLNA Functions? ........................................................................................................ 64

    5.3.2 How Do I Add or Delete Shared Files? ................................................................................................. 65

    5.3.3 How Do I Open a Shared File on My Phone? ....................................................................................... 68

    5.3.4 How Do I Play a Media File on Another DLNA Device? ..................................................................... 69

    5.3.5 How Do I Download a Media File? ...................................................................................................... 70

    5.3.6 How Do I Upload a Media File? ........................................................................................................... 70

    5.3.7 What Advantages Do DLNA Functions Have? ..................................................................................... 71

    5.4 Screen Lock .................................................................................................................................................... 71

    5.4.1 How Do I Lock the Screen? .................................................................................................................. 71

    5.4.2 How Do I Unlock the Screen? .............................................................................................................. 71

    5.5 Task Manager ................................................................................................................................................. 72

    5.5.1 What Functions Does Task Manger Provide? ....................................................................................... 72

    5.5.2 How Do I Open Task Manager? ............................................................................................................ 72

  • HUAWEI Ascend D2

    Smartphone FAQs Contents

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    vii

    5.5.3 What Does the Task Manager Screen Look Like? ................................................................................ 72

    5.5.4 What Can I Do on the Task Manager Screen? ...................................................................................... 72

    5.6 How Do I Check the Available Space on My Phone Memory and My MicroSD Card? ................................ 73

    5.6.1 How Do I Check My Phone's Available RAM Space?.......................................................................... 73

    5.7 What Data Can Be Backed Up on My Phone? ............................................................................................... 73

    5.8 Basic Phone Functions ................................................................................................................................... 74

    5.8.1 How Do I Cut or Copy Files or Folders from the Phone Memory to a MicroSD Card? ....................... 74

    5.8.2 How Do I Save Battery Power? ............................................................................................................ 75

    5.8.3 How can I Reduce My Data Traffic? .................................................................................................... 76

    5.8.4 What Can I Do If My Phone Runs Slowly? .......................................................................................... 76

    5.8.5 Can I Uninstall Applications Customized by My Service Provider? .................................................... 76

    5.8.6 Why Do My Customized Wallpaper Stretch Automatically? ................................................................ 76

    5.8.7 How Can My Phone Enter the Recovery Mode? How Do I Restore Factory Settings?........................ 76

    5.8.8 How Do I Increase My Phone Memory? .............................................................................................. 76

    5.8.9 How Do I Disable Touch Touch Tones? ................................................................................................ 76

    5.8.10 How Do I Turn the Screen On After It Turns Off Automatically? ...................................................... 77

    5.8.11 How Do I Adjust the Screen Brightness? ............................................................................................ 77

    5.8.12 How Does My Phone's Key Backlight Save Battery Power?.............................................................. 77

    5.8.13 How Do I Enable or Disable Airplane Mode? .................................................................................... 77

    5.8.14 How Do I Use My Phone as a USB Mass Storage Device? ................................................................ 77

    5.9 What Is My Phone's CPU Frequency? I Used a Software to Check My Phone's CPU Frequency and Find

    that It Is Different from the Nominal One. Why? ................................................................................................ 77

    5.10 Does My Phone Support FM Radio?............................................................................................................ 77

    5.11 Are My Phone's Antennas Embedded? ......................................................................................................... 77

    5.12 Does My Phone Support Theme or Dynamic Wallpapers? .......................................................................... 78

    5.12.1 Does My Phone Support Video Chat? ................................................................................................. 78

    5.12.2 How Do I Enter and Quit the Safe Mode? .......................................................................................... 78

    5.12.3 I Cannot View Streaming Media. Why?.............................................................................................. 79

    5.12.4 Is My Phone's Touchscreen Capacitive or Resistive? ......................................................................... 81

    5.12.5 When I Use My Phone as a Modem, What OSs Does My Phone Support? ........................................ 81

    5.13 Does My Phone Support VPNs? .................................................................................................................. 81

    5.14 Can I Take a Screenshot? If Yes, How? ........................................................................................................ 82

    5.15 Can I Scan a 2-Dimensional Barcode with My Phone? ............................................................................... 83

    6 Hardware ...................................................................................................................................... 84

    6.1 What Functions Does the Front Camera Support? ......................................................................................... 84

    6.2 Which Types of Headsets Can Work with My Phone? ................................................................................... 84

    6.3 Does My Phone Support HDMI, TV-OUT, or OTG? ..................................................................................... 84

    6.4 Is the SIM Card Associated with My Phone? Does My Phone Support Hot Swap of MicroSD Cards and

    SIM Cards? .......................................................................................................................................................... 84

    6.5 What Are Meanings of Indicators on My Phone? .......................................................................................... 85

    6.6 What Are the Material, Texture (Forested or Highlighted), and Color of the Phone Back Cover? Does the

    Back Cover Prevent Fingerprints? What Is the Material of the Phone Frame? .................................................... 86

  • HUAWEI Ascend D2

    Smartphone FAQs Contents

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    viii

    6.7 What Are Developer Options and Their Functions? ....................................................................................... 86

    6.8 Does My Phone Support Time Synchronization?........................................................................................... 87

    6.9 My Phone Is Delivered with a 2 A Charger. Can the Phone Use a 1 A Charger? ........................................... 87

    6.10 Does My Phone Support International Roaming? Is Any Special Setting Required? .................................. 87

    7 FAQs .............................................................................................................................................. 88

    7.1 What Are Features of Huawei D2? ................................................................................................................. 88

    7.2 Common Software ......................................................................................................................................... 88

    7.3 QQ .................................................................................................................................................................. 88

    7.4 APN ................................................................................................................................................................ 88

    7.5 Does Low Power Volume Lead to Communication Failures? ........................................................................ 89

    7.6 Does My Phone Support a Gyroscope? .......................................................................................................... 89

    7.7 Does Huawei D2 Support Hispace or Other Embedded Application Markets for Downloading Software? .. 89

    7.8 Does My Phone Have Embedded Navigation Software? ............................................................................... 89

    7.9 Does My Phone Support the Face Unlock Function? ..................................................................................... 89

    7.10 What Accessories Are Delivered with Huawei D2? ..................................................................................... 89

    7.11 What Customized Software is Installed on Huawei D2? .............................................................................. 89

    7.12 Does My Phone Support Emotion UI? ......................................................................................................... 90

    7.13 What Are the Differences Between Android 4.1 and Android 4.0? .............................................................. 90

    7.14 My Phone Enters the Fast Boot Mode. Why? How Does My Phone Quit the Mode? ................................. 90

    7.15 High Temperature, Performance, and Power Consumption ......................................................................... 90

    7.16 Data Backup, Restoration, and Upgrade Solutions for Huawei D2.............................................................. 91

    7.17 Why Does the Power Key Fail to be Awakened? ......................................................................................... 95

    7.18 Why Is the SIM Card Pinch Loose? ............................................................................................................. 96

  • HUAWEI Ascend D2

    Smartphone FAQs

    1 Differences Between Huawei D2 of the China Telecom,

    Mobile, and Unicom Editions

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    1

    1 Differences Between Huawei D2 of the China Telecom, Mobile, and Unicom Editions

    Huawei D2 of the Telecom edition (D2-2010) supports CDMA 2000 EVDO Ver.A/1X 800

    MHz, GSM 900/1800/1900 MHz, dual-card dual standby mode, and inter-card call holding,

    and uses K3V2 AP+ dual modem.

    Huawei D2 of the Mobile edition (D2-5000) supports the TD-SCDMA A+F frequency/GSM

    850/900/1800/1900 MHz, a single card, and UMTS 850/900/1800/1900 MHz during

    international roaming, and uses K3 V2 AP+BalongV7R1 modem.

    Huawei D2 of the Mobile edition (D2-0082) supports UMTS 850/900/2100 MHz

    frequency/GSM 850/900/1800/1900 MHz, and a single card, and uses K3 V2

    AP+BalongV7R1 modem.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    2

    2 Basics 2.1 Your Phone at a Glance

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    3

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    4

    2.2 Color Schemes White (white front, silver frame, and dark white back cover)

    Dark blue (black front, silver frame, and dark blue back cover)

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    5

    2.3 Phone Installation

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    6

    Huawei D2 does not support hot swap of the SIM card.

    NOTE

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    7

    2.4 Home Screen

    After I start third-party software, a black line occurs at the bottom of the screen. How can I

    solve the problem?

    When you click after starting third-party software, a black line may occur at the

    bottom of the screen. To solve this problem, hide the navigation bar, and then open the

    third-party software. The software is displayed properly.

    2.4.1 How Do I Add or Delete a Screen?

    1. Touch and hold on any blank area on a screen. On the option menu that is displayed, touch Thumbnails.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    8

    2. Touch the plus sign (+) to add a screen. A maximum of nine screens are supported.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    9

    3. To delete a screen, touch the cross (x) in the upper right corner of a blank screen.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    10

    2.4.2 Dual Card Management (D2-2010)

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    11

    2.5 Contacts

    2.5.1 How Do I Create a Contact?

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    12

    2.5.2 How Do I Import Contacts from or Export Contacts to the SIM Card?

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    13

    2.5.3 How Do I Set Ringtones for Dual Cards?

    2.5.4 How Many Contacts Does My Phone Support?

    The maximum number of contacts depends on the available phone memory.

    2.5.5 How Do I Create a Contact Group?

    By default, contacts are stored in the phone memory and SIM card. You can group contacts

    stored in the phone memory rather than contacts stored in the SIM card.

    Three default groups have been created for grouping contacts stored in the phone memory.

    You can hold on an existing group to rename it, or create another group. Then, you can touch

    the plus sign (+) to add contacts to a group.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    14

    2.6 Text Messages

    2.6.1 How Do I Send a Text Message or a Multimedia Message?

    You can send text and multimedia messages though the CDMA card or GSM card.

    Open Messaging. On the New message screen, touch to attach a file to the message,

    or touch and hold on a file to share it in a multimedia message.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    15

    2.6.2 How Do I Change the Input Method When Editing a Message?

    Touch the text box to display the keyboard, and drag the status bar downward to select an

    input method.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    16

    2.6.3 How Do I Forward a Text Message, Send a Text Message to Multiple Recipients, or Save a Text Message as a Draft? How Many Recipients Can I Send a Text Message to?

    Forwarding a text message:

    Hold on the text message to be forwarded, and touch the forward button on the displayed

    option menu.

    Sending a text message to multiple recipients:

    In the To text box, enter multiple phone numbers, edit the text message and touch Send.

    Alternatively, you can touch and add multiple contacts stored in the phone

    memory or SIM card.

    Saving a text message as a draft:

    Enter the text message and the recipient's phone number, and touch or

    . The text message is automatically saved as a draft. A text message can be

    saved as a draft only when the recipient is specified.

    You can send a short message to a maximum of 100 recipients.

    2.6.4 How Do I Set the Message Ringtone and Vibration?

    To set the message ringtone, touch Settings > Sound > Notification tone > Message.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    17

    To set the message vibration, touch Settings > Sound, touch Vibrate to set vibration for

    incoming messages, and touch Vibration intensity to set the vibration intensity.

    2.6.5 How Many English Characters and Chinese Characters Are Allowed in a Long Text Message?

    A text message can contain a maximum of 160 English characters or 70 Chinese characters.

    A long text message can contain a maximum of 10 text messages. If the message content is

    longer than 10 text messages, the message will be automatically converted to a multimedia

    message.

    The preceding description is true only for China Unicom and Chinese markets. The number of

    Chinese and English characters that can be contained in a long text message may vary

    according to market requirements.

    2.6.6 How Many Text Messages Can Be Saved on My Phone?

    It depends on your phone's storage capacity. To check your phone's storage capacity, touch

    Settings > Storage > Internal storage.

    By default, a maximum of 500 text messages can be stored on a phone. The maximum

    number of text messages can be changed as required.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    18

    2.6.7 How Do I Disable the Keystroke Sound? How Do I Identify Received and Sent Messages?

    The keystroke sound is related to the input method and touch sound. In the input method

    menu, you can disable the keystroke sound. To disable the touch sound, touch Settings >

    Sound, and deselect Touch sounds.

    Sent messages are listed on the right, and received messages are listed on the left.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    19

    2.7 Multimedia Messages

    2.7.1 How Do I Send a Multimedia Message?

    When creating a text message, touch to add a subject, or touch to add an

    attachment. Then the text message is changed to a multimedia message.

    2.7.2 Why Does My Phone Fail to Send or Receive Multimedia Messages? How Can I Solve the Problem?

    1. Multimedia messages cannot be received if you do not have sufficient storage available on your phone. To solve this problem, delete unnecessary files to free up some space.

    2. Multimedia messages cannot be sent or received if the data service is disabled. To solve this problem, touch Settings > Mobile networks, and select Data enabled.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    20

    2.7.3 Is There Any Restriction on the File Size, Video Format, or Resolution When I Send a Multimedia Message?

    1. If the size of a video or an audio file exceeds the specified size (generally 300 KB), the file cannot be added as an attachment.

    2. If a picture is too large, the system automatically decreases the picture resolution and adds it to the multimedia message. The recipient receives a low resolution picture.

    3. Video files in 3GP and AVI formats are supported. When recording a video file for sending a multimedia message, the video resolution is decreased to prolong the video

    duration.

    2.8 Music

    2.8.1 Can My Phone Record Ongoing Calls? Does It Support Common Recording? Where Are Recording Files Saved?

    Your phone can record ongoing calls. To record an ongoing call, touch and Record in

    the displayed option menu. You can also use the recorder on your phone for common

    recording.

    Common recording files are saved in Recordings on the phone memory, and recording files

    of ongoing calls are saved in record.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    21

    2.8.2 What Are the Meanings of Artists, Albums, Songs, and Playlists?

    Artists: people who sing songs.

    Albums: name of the album that the song belongs to.

    Songs: music files stored on the phone, excluding the recorded video or audio files.

    Playlists: You can create a list and add your favorite songs to it. You can play songs in a

    playlist once or repeat playing the playlist.

    2.8.3 How Do I Create a Playlist?

    1. Open the music player, touch and hold on the audio file you want to add to a playlist.

    2. Touch Add to playlist > New, name the playlist, and touch Save.

    2.8.4 What Playing Modes Does My Phone Support?

    1. Play in order (by default): play all audio files in a playlist in sequence and stop playing after all the files have been played.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    22

    2. Shuffle: play all audio files in the playlist in a random order and stop playing after all the files have been played.

    3. Repeat all songs: play all audio files in a playlist in sequence and repeat the playlist in sequence after all the files have been played.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    23

    4. Repeat current song: play the current audio file repeatedly.

    5. Shuffle is on+Repeat all songs: play all songs in the playlist in a random order and repeat the playlist in a random order after all the songs have been played.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    24

    2.8.5 How Do I Play Songs in the Background, Quit Music, and View the Lyric When the Song Is Playing?

    1. To play audio files in the background, touch or when playing an audio file using Music+.

    2. To quit Music+, pause the current song, and touch or , or touch

    > Exit.

    3. Play the song with the preinstalled music player that supports lyrics display. You can also install an Android application package file (APK) such as QQMusic to play the

    song.

    2.8.6 How Do I Set the Dolby Sound Effect?

    1. To turn Dolby sound effect on or off, open the media player, touch on top of the screen. When the button is blue, Dolby sound effect is turned on. When it is

    gray, Dolby sound effect is turned off.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    25

    2. Set special Dolby sound effect.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    26

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    27

    2.8.7 How Do I Import Audio or Video Files from a PC or USB Flash Drive to My Phone? How Do I Export Audio or Video Files to a PC or USB Flash Drive?

    1. PC

    Connect your phone to a PC using the USB cable, select MTP to transfer audio and video

    files from the PC to your phone, or export audio and video files from your phone to the

    PC.

    2. USB flash drive

    Your phone must be connected to a USB flash drive using the OTG cable delivered with

    the phone. After your phone recognizes the USB flash drive, you can see the USB drive

    icon in the file manager. Then you can import or export files.

    2.9 Camera

    2.9.1 How Do I Import Images or Videos from a PC or USB Flash Drive to My Phone? How Do I Export Images or Videos to a PC or USB Flash Drive?

    Connect your phone to a PC, select PTP to transfer images or videos. Connect your phone to a

    USB flash drive using the OTG cable delivered with the phone to transfer images or videos.

    2.9.2 My Phone Cannot Open Some Photos or Videos. Why?

    The source streaming media is of poor quality.

    Network connection is unstable when an online streaming media is being played.

    The phone's hardware may be faulty. For example, the display is damaged. To check this,

    use another device to play the online streaming media for comparison.

    The phone's RAM is insufficient.

    The CPU usage is high.

    Too many applications are running.

    2.9.3 Where Are My Photos and Video Clips Saved? Can I Change the Paths?

    1. By default, photos and video clips are saved to the phone memory.

    2. Changing the file saving location:

    Huawei D2 does not support microSD cards. Therefore, you cannot change the location

    for storing photos and video clips.

    3. Viewing photos or video clips on the phone:

    Photos or video clips are saved in the phone memory, so touch File Manager > Local

    files > Internal > DCIM > Camera.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    28

    2.9.4 How Do I Edit Photos or Videos or Add Frames to Photos?

    Enter the gallery, select a photo, and touch Edit to edit the photo.

    You cannot add frames to photos on Huawei D2.

    2.9.5 Does My Phone Support the HD Video (1080p)? What Frame Rate Does My Phone Support?

    Huawei D2 supports the HD video (1080p) and a maximum frame rate of 60 Hz.

    2.9.6 Can I Disable the Shutter Sound?

    The shutter sound cannot be disabled on Huawei D2.

    2.10 Streaming Media

    2.10.1 Will My Phone Stop Playing Streaming Media When I Receive an Incoming Call? If Yes, Will It Resume Playing After the Call?

    The phone stops playing the streaming media when you have an incoming call.

    After the call is ended, the phone resumes playing the streaming media.

    2.10.2 Why Does My Phone Cannot Play Some Streaming Media?

    The phone does not support the file format.

    The network connection is unstable.

    The phone's RAM is insufficient.

    2.10.3 What Causes Poor Quality of Online Streaming Media Played on My Phone?

    The source streaming media is of poor quality.

    The network connection is unstable.

    The phone's hardware may be faulty. For example, the display is damaged. To check this,

    use another device to play the online streaming media for comparison.

    The phone's RAM is insufficient.

    The CPU usage is high.

    Too many applications are running.

    2.10.4 Does Playing Online Streaming Media Use the Phone Memory?

    No. When playing, the online streaming media occupies the RAM rather than the phone

    memory.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    29

    2.11 Bluetooth

    2.11.1 My Phone Cannot Be Discovered by Other Devices. Why? How Can I Solve the Problem?

    Bluetooth has been turned off.

    To solve this problem, touch Settings, and turn on the Bluetooth in the WIRELESS &

    NETWORKS area.

    The phone is not set to the discoverable state after Bluetooth is turned on.

    To solve this problem, touch Settings > Bluetooth, and touch the name of your phone.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    30

    2.11.2 What Files Can Be Transmitted Using Bluetooth?

    Data files such as audio files, video files, photos, contacts, and compressed files can be

    transmitted using Bluetooth.

    2.11.3 How Do I Share My Phone's Data Connection Using Bluetooth?

    Ensure that the phone's data services and Bluetooth have been enabled.

    1. Touch Settings, and touch More... in the WIRELESS & NETWORKS area. The Wireless & networks screen is displayed.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    31

    2. Select Bluetooth tethering.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    32

    To access your phone's data connection using another phone, pair the phone with your phone.

    3. From the paired phone, select your phone and touch to display the device details. Touch Internet access.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    33

    2.11.4 Can I Use Bluetooth to Synchronize Data with a Computer?

    No.

    2.11.5 Can I Make Calls or Listen to Music Using a Bluetooth Headset?

    Yes. Turn on the Bluetooth headset, and set it to discoverable. Turn on Bluetooth on your

    phone, and search for the headset. After the headset is found, pair your phone with the headset.

    You can then use the headset to make calls or listen to music.

    To listen to music, you must use a stereo Bluetooth headset.

    2.11.6 What Is the Bluetooth Working Range?

    The working range is approximately 10 meters.

    2.11.7 My Phone Fails to Pair with Other Bluetooth Devices. Why?

    The phone cannot find other Bluetooth devices.

    To solve the problem, check that Bluetooth on other devices is turned on and the devices

    are set to discoverable.

    The phone cannot detect a Bluetooth headset.

    To solve the problem, check that the headset is set to discoverable. For details about how

    to set the headset, see the headset user guide.

    The phone cannot connect to other phones when sending files.

    NOTE

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    34

    To solve this problem, check that the phone to be connected is able to receive files and is

    able to receive files of the sending formats.

    2.11.8 Can I Connect My Phone to a Computer and Access The Internet Using Bluetooth?

    You can connect your phone to a computer using Bluetooth, but you cannot access the

    Internet on your phone after the connection is set up.

    2.12 Email

    2.12.1 How Do I Set up or Remove an Email Account? How Do I Send an Email?

    Adding an account

    When using the Email application for the first time, set up an email account as follows:

    (Note that using Email requires Internet access.)

    1. Touch > Email.

    2. Touch the email service provider you want to use, or touch Others, enter an email address and password, and touch Next.

    You can set up an email account manually or set the phone to set up an email account

    automatically.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    35

    Manual setup (take IMAP for example)

    1. On the Account setup screen, enter your email address and password, touch Next, and touch IMAP.

    2. Configure incoming server settings, and touch Next.

    3. Configure outgoing server settings, and touch Next.

    4. On the Account settings screen, set Inbox checking frequency, and touch Next.

    5. On the Account setup screen, enter the name you want recipients to see, name the account, and touch Next. The account is set up, and the Inbox screen is

    displayed.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    36

    Automatic setup

    1. On the Account setup screen, enter your email address and password, and touch Next.

    2. Follow the onscreen instructions to configure the email settings.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    37

    After creating your initial email account, from the Inbox screen, touch Settings > ADD

    ACCOUNT to add more email accounts.

    Deleting an Email account

    1. On the Inbox screen, touch Settings.

    2. On the Settings screen, touch the account you want to remove.

    3. Touch Remove account at the bottom of the menu, and touch OK. The email account is removed.

    Viewing an Email

    On the Inbox screen, touch the email you want to view.

    You can also touch the folder icon to view more folders.

    Sending an email

    1. On the Inbox screen, touch Compose to create an email.

    2. In the To text box, enter the recipient's email address.

    3. Enter the email subject, and compose your email.

    4. Touch in the upper right corner. The email is sent.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    38

    2.13 GPS Navigation

    2.13.1 Does My Phone Support GPS Navigation?

    Yes. The phone uses American Global Positioning System (GPS) and Russian Glonoss

    technology, ensuring accurate positioning.

    2.13.2 How Can I Locate My Position or Use the Navigation Function Quickly?

    Wireless network location can locate your position quickly. To enable wireless network

    location, touch Settings > Location access, and select Wi-Fi & mobile network location.

    To enable GPS location, touch Settings > Location access, and select GPS satellites.

  • HUAWEI Ascend D2

    Smartphone FAQs 2 Basics

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    39

    2.13.3 The Navigation Application On My Phone Cannot Receive Signals From GPS Satellites. How Can I Solve the Problem?

    Take your phone to an area with better signal strength.

    Check the Location access settings. If only GPS satellites is selected, this problem may

    occur when you are in a built-up area. To solve this problem, take your phone to an open

    area. You may have to try for several times before your phone receives signals from GPS

    satellites.

    2.13.4 When Used Indoor, My Phone Usually Fails to Locate My Position. When It Finally Locates My Position, the Displayed Position Is Far From the Actual Position. Why? Does My Phone Support Voice Navigation?

    1. This problem may occur because GPS signals received indoor are weak. If you attempt to use GPS to locate your position, your mobile phone may not be able to receive signals

    from GPS satellites.

    2. The location accuracy is dependent on the accuracy of the GPS satellites and the map used by your mobile phone.

    3. You can use voice navigation if your navigation application supports this function.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    40

    3 Common Settings 3.1 How Can I Set Network Parameters?

    1. Insert a SIM card into your phone. The phone automatically configures Access Point Names (APNs).

    2. To view the APNs, touch Settings > Mobile networks > Access Point Names.

    3.2 How Do I Enable or Disable Data Services? Touch Settings > Mobile networks. The Mobile network settings screen is displayed. To

    enable the data service, select Data enabled. To disable the data service, deselect Data

    enabled.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    41

    3.3 How Can I Use Wi-Fi?

    3.3.1 How Do I Connect My Phone to a Wi-Fi Hotspot and Access the Internet?

    You can use your phone as a portable Wi-Fi hotspot and share your phone's mobile data

    connection with another device, allowing you to access the Internet from it.

    Touch Settings > More... > Tethering & portable hotspot > Portal Wi-Fi hotspot settings,

    and set parameters on the displayed screen.

    After the device finds your phone using Wi-Fi, you can access the Internet from the device

    using your phone's mobile data connection.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    42

    3.3.2 Does My Phone Support Wi-Fi? What Protocol Does It Support?

    Your phone supports Wi-Fi.

    Your phone supports 802.11a/b/g/n.

    3.3.3 My Phone Is Connected to a Wi-Fi Network but Cannot Open Web Pages. Why?

    Possible causes are as follows:

    The Wi-Fi network is not connected to the Internet.

    The digital subscriber line (DSL) connection failed.

    A domain name service (DNS) problem occurred. In this case, web pages cannot be

    opened, but you may still log in to QQ. Attempt to log in to QQ to verify that this may be

    the problem.

    The websites that the Wi-Fi hotspot can access are restricted.

    Your phone is faulty.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    43

    3.3.4 I Have Turned on My Phone's Wi-Fi, but It Cannot Detect Wi-Fi Signals from a Wireless Router Like Other Devices. How Can I Solve the Problem?

    Check that the wireless router's service set identifier (SSID) is not hidden.

    Turn on your phone's Wi-Fi again.

    Restart your phone.

    3.3.5 How Can I Tell Whether My Phone Is Using Its Mobile Data Connection or a Wi-Fi Connection to Access the Internet?

    Once connected to a Wi-Fi network, your phone uses the Wi-Fi network to access the Internet.

    The icon on the notification bar indicates that your phone is connected to a Wi-Fi

    network.

    3.3.6 I Cannot Connect to a Wi-Fi Hotspot. Why?

    1. The network SSID and password have changed.

    2. You are out of the Wi-Fi hotspot coverage.

    3. The connection limit of the Wi-Fi hotspot has been reached.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    44

    3.3.7 How Do I Use My Phone as a Mobile Wi-Fi Hotspot and Access the Internet from Another Device Using My Phone's Data Connection?

    1. Touch Settings > More... > Tethering & portable hotspot.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    45

    2. Touch Portable Wi-Fi hotspot settings. On the Configure Wi-Fi hotspot screen, set hotspot parameters such as the security mode and password and select Portable Wi-Fi

    hotspot. Other phones supporting Wi-Fi can access the Internet using data connection of

    your phone.

    After a Wi-Fi hotspot is configured, a hotspot icon is displayed in the status bar.

    3.3.8 Can I Access the Internet via Wi-Fi from a Device with a Static IP Address?

    When you attempt to associate your phone to an AP, the AP checks your phone's IP address. If

    the static IP address of your phone is not on the default IP address segment assigned by the AP,

    your phone fails to connect to the AP. You need to configure your phone's static IP address on

    the IP address segment.

    To configure the IP address, touch Settings > Wi-Fi > Menu > Advanced > IP address.

    3.3.9 Can My Phone Be Associated with an AP at 5 GHz Frequency Band?

    When an AP works at 5 GHz, your phone can find the AP and associate with it to use data

    services on the AP. The operation is the same as a common AP.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    46

    3.3.10 How Can I Use the Wi-Fi Direct Function?

    Turn on your phone's Wi-Fi. Click and select Wi-Fi direct. On the Wi-Fi direct screen,

    search for devices that are enabled with Wi-Fi direct and connect your phone with one of

    these devices.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    47

    Then you can select DLNA to share files. In the AVAILABLE WI-FI DEVICES area, select

    the device that your phone connects to. Then you can share files with the device.

    3.4 Internet Access

    3.4.1 How Do I Clear My Browser's Cache and Web History?

    Open your browser, open a web page, touch Settings > Privacy & security, and touch Clear

    cache or Clear history.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    48

    3.4.2 Does My Browser Support Full-Screen Mode and Bookmarks? If Yes, How Do I Set Them?

    Your browser does not support full-screen mode, but it supports bookmarks.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    49

    To view the bookmark list, open your browser, and touch > Bookmarks.

    To add a bookmark, on the desired web page, touch > Save to bookmark, edit the

    bookmark information, and touch OK.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    50

    3.4.3 Can I Use My Email Account on a Web Page?

    Yes.

    3.4.4 Can I Use My Online Banking Account on My Phone?

    No.

    3.4.5 How Do I Save an Image from a Web Page?

    Touch and hold on the image you want to save, and select Save image from the displayed

    menu.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    51

    3.4.6 How Do I Set My Browser's Home Page?

    Open your browser, open a web page, and touch Settings > General > Set homepage.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    52

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    53

    3.4.7 How Do I Save A Favorite Web Page?

    Open the browser and open a web page. Touch the menu key and select Save to bookmarks.

    3.4.8 How Do I Enable or Disable My Phone's Mobile Data Connection?

    To enable your phone's mobile data connection, touch Settings > Mobile networks, and

    select Data enabled. To disable the connection, deselect Data enabled.

    3.4.9 Can I Use My Phone to Access the Internet During a Call?

    You can make or answer calls when you are accessing the Internet, and you can access the

    Internet when you are making or answering calls, if your phone is connected to a 3G network,

    but not if your phone is connected to a 2G network.

    3.4.10 What Service Limitations on My Phone?

    When your phone is inserted with a CDMA and GMS cards, only data services on the CDMA

    card are allowed. Huawei D2 of the Telecom edition cannot use a GMS card to access the

    Internet.

    3.5 Ringtone

    3.5.1 How Do I Set the Ringtone and Message Tone? Do Notification Tones and Message Tones Conflict?

    To set the ringtone, touch Settings > Sound. In the Ringtone & notifications area, set

    the CDMA and GSM ringtones.

    To set the notification tone, touch Settings > Sound. In the Ringtone & notifications

    area, touch Notification tone > Message.

    Four notification tone settings are available, including the message tone setting.

    3.6 Language and Keyboard

    3.6.1 Does My Phone Support Text Input Using Handwriting or an Onscreen Keyboard?

    Your phone supports text input using handwriting and an onscreen keyboard.

    3.6.2 What Text Input Methods Does My Phone Support?

    By default, your phone supports Android and Huawei input methods. You can also install

    third-party input methods.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    54

    3.6.3 I Have Installed a New Text Input Method but Cannot Use It. Why?

    After installing an input method, you must select the input method: Touch Settings >

    Language & input. Under Default, select the newly installed input method.

    3.6.4 Does My Phone Support the Stroke Input Method?

    It depends on the input method software you are using on your phone.

    3.6.5 Can I Change the Font Size on My Phone's Screen?

    No.

    3.6.6 Does the Huawei Input Method Support Handwriting in Full-Screen Mode?

    Yes.

    3.7 Screen Lock

    3.7.1 How Do I Enable a Screen Lock that Must Be Unlocked Using a PIN?

    Touch Settings > Security > Screen lock > PIN.

    3.7.2 How Do I Enable a Screen Lock that Must Be Unlocked Using a Pattern?

    Touch Settings > Security > Screen lock > Pattern, and follow the onscreen instructions to

    set a pattern.

    3.7.3 How Many Times Can I Try the Screen Unlock Pattern Before My Phone Becomes Locked?

    The phone will be locked for 30 seconds if you incorrectly draw the screen unlock pattern five

    consecutive times.

    3.7.4 How Do I Lock and Unlock the Screen?

    If the phone is active, press the Power key to lock the screen.

    If the screen is off, press the Power key to turn it on. To unlock the screen, drag the lock icon

    in the middle of the screen down until it reaches the lock icon at the lower of the screen.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    55

    3.7.5 How Do I Add or Delete an Alarm?

    To add an alarm, touch the clock application icon, and touch Set alarm.

    To delete an alarm, deselect the check box next to it, or touch and hold on it in the alarm list,

    and touch Delete alarm on the option menu.

    3.8 eBook

    3.8.1 Does My Phone Support eBook? What Is the Maximum Size for an eBook to Be Read on My Phone?

    Your phone is preinstalled with the Polaris Office application that supports Microsoft office

    files without a limit on their size.

    3.8.2 What Word Document Formats Does My Phone Support?

    Your mobile phone supports Word documents in .doc and .docx formats.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    56

    3.9 How Do I Use USB Tethering? You can connect your phone to a computer and use your phone's USB tethering function to

    share your phone's mobile data connection with the computer. If the computer runs Windows

    7 or an up-to-date Linux OS (such as Ubuntu), you can use your phone's USB tethering

    function without configuring any settings on the computer. If the computer runs an earlier

    Windows or another type of OS, you may need to install some configuration files before using

    your phone's USB tethering function.

    3.9.1 How Do I Use USB Tethering If I Connect My Phone to a Computer Running Windows XP?

    Before using tethering, ensure that the USB driver for your phone has been installed on your

    computer and your phone can access the Internet.

    Connect your phone to the computer using a USB cable. On your phone, touch Settings >

    More... > Tethering & portable hotspot > USB terthering. You can then access the Internet

    on the computer using your phone's mobile data connection.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    57

    3.9.2 How Do I Use USB Tethering If I Connect My Phone to a Computer Running Windows Vista or Windows 7?

    Connect your phone to the computer using a USB cable. The computer automatically installs

    the driver for your phone.

    On your phone, touch Settings > More... > Tethering & portable hotspot > USB

    terthering.

  • HUAWEI Ascend D2

    Smartphone FAQs 3 Common Settings

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    58

    On your computer, access the Network and Sharing Center window, set Network adapters,

    and enable the local connection to use USB tethering.

    You can then access the Internet on the computer using your phone's mobile data connection.

  • HUAWEI Ascend D2

    Smartphone FAQs 4 Applications

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    59

    4 Applications 4.1 What Third-Party Applications Does My Phone Support?

    Your phone supports all third-party applications based on an Android OS but does not support

    Java applications.

    4.2 How Do I Obtain Third-Party Applications? Log in to Hispace or Play Store to download third-party applications.

    Clients preinstalled on your phone vary according to your phone's software.

    4.3 How Do I Install, Manage, and Uninstall Applications?

    4.3.1 How Do I Install Applications?

    1. Touch Settings > Security, and select Unknown sources.

    NOTE

  • HUAWEI Ascend D2

    Smartphone FAQs 4 Applications

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    60

    2. Download applications from Hispace or Play Store and install them or touch > File Manager to view and install downloaded applications.

    4.3.2 How Do I Manage Applications?

    Touch Settings > Apps > All.

  • HUAWEI Ascend D2

    Smartphone FAQs 4 Applications

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    61

    All applications installed on your phone are listed. Touch an application to perform a desired

    operation.

    4.3.3 How Do I Uninstall Applications?

    Touch Settings > Apps, select the application you want to uninstall, and touch Uninstall.

  • HUAWEI Ascend D2

    Smartphone FAQs 4 Applications

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    62

    4.4 I Cannot Install an Application. Why? How Can I Solve the Problem?

    1. The .apk file is corrupted. To solve this problem, contact the APK provider.

    2. The application has already been installed. To solve this problem, uninstall and reinstall the application.

    3. The phone's storage space is insufficient. To solve this problem, delete unnecessary files or uninstall some applications.

    4.5 APK

    4.5.1 How Do I Quit a Running Application?

    To quit preinstalled applications, touch .

    To quit third-party applications, touch . Some third-party applications may run in the

    background after you touch . For details, refer to the message displayed.

  • HUAWEI Ascend D2

    Smartphone FAQs 4 Applications

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    63

    To kill the applications running in the background, open Task Manager.

    4.6 How Do I Reduce the Power Consumption of Third-Party Applications?

    Third-party applications downloaded from application stores other than Hispace and Play

    Store may be incompatible with your phone. Once installed, they may consume a great deal of

    power and shorten your phone's standby period.

    To solve this problem, use the preinstalled Task Manager or other third-party task

    management applications to close the applications not in use.

    4.7 Does My Phone Support the Cloud Service? Only the D2-0082 supports the cloud service, but the D2-2010 and D2-5000 do not support.

  • HUAWEI Ascend D2

    Smartphone FAQs 5 Others

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    64

    5 Others 5.1 Cloud Drive

    5.1.1 What Advantages Does the Cloud Drive Have?

    1. Upload files from your phone to the Cloud+ server to enjoy the convenience brought by a network drive.

    2. Upload rarely used files to the Cloud+ server to save your phone's storage space.

    3. Upload important files to the Cloud+ server for backup purposes.

    4. Use your Cloud+ account anytime anywhere and download files from the Cloud+ server to your phone.

    5. Share files on the Cloud+ server.

    6. Huawei D2 of the Telecom and Mobile editions do not have any cloud drives. Only D2 of the Unicom edition has a cloud drive.

    5.2 Does My Phone Support HiSuite? How Do I Use HiSuite to Back Up or Upgrade My Phone?

    5.2.1 Does My Phone Support HiSuite?

    Yes.

    5.2.2 How Do I Use HiSuite to Back Up or Upgrade My Phone?

    Connect your phone to a PC, start HiSuite, and back up or upgrade your phone. You can

    upgrade your phone based on the upgraded files on the server found by HiSuite. To upgrade

    the phone, the upgrade files must exist on the server and you can access the Internet from the

    PC.

    5.3 DLNA

    5.3.1 How DO I Use DLNA Functions?

    Digital Living Network Alliance (DLNA) provides a platform for you to easily and

    conveniently share media files. Using DLNA, you can:

  • HUAWEI Ascend D2

    Smartphone FAQs 5 Others

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    65

    1. Share files on your phone with other DLNA users.

    2. View and open media files shared on your phone or other DLNA devices.

    3. Open a media file on your phone or other DLNA devices.

    4. Upload media files to a DLNA server.

    5. Download media files from a DLNA server.

    Before using DLNA, ensure that:

    All the devices used to share media files support the DLNA function.

    All the devices are connected to a Wi-Fi network using a router or a Wi-Fi hotspot.

    DLNA is opened on each device.

    5.3.2 How Do I Add or Delete Shared Files?

    Adding a Shared File

    1. On the DLNA main screen, touch My shared files. The following screen is displayed.

    Touch . The local file manager screen is displayed.

  • HUAWEI Ascend D2

    Smartphone FAQs 5 Others

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    66

    2. Select a media file or a folder to share, and touch in the upper right corner, as shown in the following figure.

    The files you selected are displayed in a list, as shown in the following figure.

  • HUAWEI Ascend D2

    Smartphone FAQs 5 Others

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    67

    Deleting Shared Files and Folders

    The following describes how to delete shared files and folders in batches.

    1. Touch > Remove shared files, as shown in the following figure.

  • HUAWEI Ascend D2

    Smartphone FAQs 5 Others

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    68

    2. Select the files or folders you do not want to share any more, and touch , as shown in the following figure.

    5.3.3 How Do I Open a Shared File on My Phone?

    Method 1

    Open DLNA, touch , and enter keywords in the search box. After the search

    results are displayed, touch the media file you want to open.

  • HUAWEI Ascend D2

    Smartphone FAQs 5 Others

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    69

    Method 2

    Open DLNA and touch Peripheral devices. The peripheral devices found are

    displayed. Touch a device.

    Touch Picture, Video, or Music. The picture, video, or music list is displayed. Find

    the file you want to open, and touch it.

    Method 3

    Open DLNA, and search for the file you want to open based on the file type. In the

    displayed server list, touch the target server to view the media files shared on the server.

    Find the file you want to open, and touch it.

    5.3.4 How Do I Play a Media File on Another DLNA Device?

    Open DLNA, find the media file you want to play, and then use either of the following

    methods to open it:

    Method 1

    Touch and hold on the file until the option menu is displayed. Touch Play on others.

    Then select a media player to play the file.

    Method 2

    1. Touch the file to open it on your phone, as shown in the following figure.

  • HUAWEI Ascend D2

    Smartphone FAQs 5 Others

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    70

    2. Touch to display the player list. Touch the player you want to use to play the file.

    5.3.5 How Do I Download a Media File?

    Find the media file you want to download, touch and hold on the file until the option menu is

    displayed, and touch Download. After being downloaded, the file is stored in the download

    folder under DLNA.

    5.3.6 How Do I Upload a Media File?

    1. Open DLNA and touch Peripheral devices.

    The peripheral servers found are displayed.

    2. Touch and hold on the server to which you want to upload a media file.

    An option menu is displayed, as shown in the following figure.

    3. Touch Send to device. In the File Manager application, select the file you want to upload. Then touch Upload.

  • HUAWEI Ascend D2

    Smartphone FAQs 5 Others

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    71

    You can down media files uploaded to a server or play them online.

    5.3.7 What Advantages Do DLNA Functions Have?

    Using DLNA functions, you can:

    Conveniently share, store, and access digital music anywhere at home.

    Easily manage, browse, print, and share digital photos.

    Store your favorite entertaining content on your mobile phone and enjoy it outdoor.

    Record and replay the content accessed by multiple DLNA users.

    5.4 Screen Lock

    5.4.1 How Do I Lock the Screen?

    If idle for a specified period of time, the phone automatically locks the screen.

    If the phone is active, press the Power key to lock the screen.

    5.4.2 How Do I Unlock the Screen?

    If the screen is off, press the Power key to turn it on. To unlock the screen, drag the lock icon

    in the middle of the screen down until it reaches the lock icon at the lower of the screen.

  • HUAWEI Ascend D2

    Smartphone FAQs 5 Others

    Issue 01 (2013-01-04) Huawei Proprietary and Confidential

    Copyright Huawei Technologies Co., Ltd.

    72

    5.5 Task Manager

    5.5.1 What Functions Does Task Manger Provide?

    Similar to the task manager on a computer, your phone's Task Manager allows you to view

    and manage running applications.

    5.5.2 How Do I Open Task Manager?

    Method 1: Touch > Task Manager.

    Method 2: On any screen, touch and hold on .

    5.5.3 What Does the Task Manager Screen Look Like?

    As shown in the preceding figure, the Task Manager screen displays the latest running

    applications' thumbnails.

    To clear the latest running applications, touch .

    5.5.4 What Can I Do on the Task Manager Screen?

    View thumbnails of the latest three running applications.

    Drag a thumbnail left or right to close the corresponding application.

    To