RAJAN STEPHEN JOHN

Tel # 9999905814Mail id- rajanstephenjohn@yahoo.in

Address: - A-112 ranaji Enclave, Nagli Dairy, Najafgarh, New Delhi 110043

Objective :-

Seeking challenges in retail to achieve all the goal of my life and to be a part of a successful company so I can gain success in my life.

CAREER CONTOUR : - Total Experience of 10 Years

1) Presently working with Genesis Colors Retail Private limited (TIE RACK LONDON) As Store Manager at DLF Promenade Mall Vasant Kunj. (22nd

February 2011 to till date)

2) Worked with Future Group (HEAD QUARTERS) As Senior Sales executive. (17th October 2008 to till November 2010)

3) Begin Retail carrier with UNITED COLORS OF BENETTON as Sales executive. ( 13th January 2006 to August 2008)

4) Worked with McDonalds Family restaurant As a Crew Member. (04th April 2004 to 22nd December 2005)

Roles & Responsibilities:

Plan, initiate and supervise movement of stock, and assets from one store to another. Managing and implementing internal checks viz., Random Global Count, Surprise Audit to

avoid pilferage Maintaining the store’s visual merchandising (V.M) Taking care of Customers Complaints, issues and requirements. Being the senior Store Manager was responsible for all TIE RACK stores sale, reporting

analyzing the strengths and capabilities of all the staff. Being the immediate reporting Manager resolving their queries related to store and sale

Sales and Marketing Management Skilled to independently analyze, evaluate and reflect on various types of problems Manage complex sales and marketing tasks at the practical level.

Working with business-to-business sales, sales strategies, management and product development and implementing a company-wide go-to-market plan, working with all departments to execute.

Managing the entire product line life cycle from strategic planning to tactical activities.Customer Relationship Management Mapping client’s, identifying improvement areas & implementing measures to maximize

satisfaction levels. Serving as a point of contact for the Client for escalations. Ensuring continuous interaction with the customer to make sure that area of concern can be

worked upon for improved service levels.Operations Management Framing work direction and plan for the associates after thorough assessment of their

capabilities. Implementing systems, migrating systems to upgraded versions to achieve maximum

efficiency in productivity. Organizing weekly conference call with the clients to analyze issues/ challenges & reviewing

progress of the past week.Process Management Mapping business requirements and coordinating in developing and implementing processes

in line with the pre-set guidelines; spearheading process transition initiatives. Monitoring the overall functioning of processes, identifying improvement areas and

implementing adequate measures to maximize customer satisfaction level.

Educational Qualification :- 10th passed from (CBSE ) 12th passed from (CBSE) B.A Pass in English (HONS)

Computer Knowledge:

MS OFFICE (Excel, PowerPoint, outlook etc.)

Strengths:

Self motivated person Positive thinking Always look ahead to learn Believe in myself Stable

Personal Details:-

Date of Birth : 14th January 1986

Father's Name : Lt. John Jayseelan

Nationality : Indian

Marital Status : Married

Religion : Christian

Language Known : English, Hindi, Tamil

Hobbies : Listening to music & Cooking

Date:

Place: New Delhi