shilpa
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Shilpa WandreADD-Flat no-6,Pramod Apartment,
Kasturba Housing Society,Near Ashirwad Laundry
Mob# 9545201269/9767184452
Professional Profile
Career Objective Armed with a logical approach and analytical mind, equipped with latest skills, endowed with a vision that seeks to look beyond the obvious and driven by the urge to learn incessantly, I wish to carve out a niche for myself in this fiercely competitive world through the strength of my beliefs, my character.
Professional Experience Total 4+ years of experience inManufacturing Industry, Insurance industry & BPO with the best clients in the world, A proven team builder and motivator. Generating the sense of “Involvement” amongst personnel, overcoming the general culture of “Participation”.
WORK EXPERIENCE From Oct 2014 – till now SAPA PRECISION TUBING MetLife IndiaRole in Corporate Sales Co ordinator
SAPA Precision Tubing is a Leading manufacturer in Automobile, HVAC & Construction industriesResponsibilities
o Maintained a high level of Customer Serviceo Coordinate with Sales manager & ensured achievement on Monthly & Annual Sales goals.o Administered and maintained key customers at various levels.o Sending Account Receivable monthly report to MD with all details.o Customer Visits with Sales Team timely for better business improvements.o Maintaining Customer satisfaction Indexo Customer delivery schedule to follow – Ask each and every customer delivery schedule for
coming months as well as their future projections and weekly follow up for delays and report.
o Update monthly price revision and communicate customers based on LME and Foreign Exchange changes
o Timely Follow up for Account receivable for each customero Reminder for Overdue invoices 7 days prior to due date of payment o Discuss with Sales Head / MD if stoppage or dispatch take place overdue still not recoveredo Timely reconcillation of accounts for any disputes on Quality or dispatch
claimso Dispatch documents through the specified mode, covering all listed
documents required for dispatch within 24 hrs from dispatch dateo Sending monthly quotation to the customers & taking Purchase Orders against same.o Sending Performa Invoice against dispatcho Debit and Credit notes cearification within departments and sending or receiving to dit
customer after confirmation from Sales Heado Maintain Debit and credit notes records and acknowledge the reason for it o Coordiantion for customer meets with customers on date confirmation, Agenda and venueo Working with TALLY (4.93) for Account Receivable and Dispatches
o Using www.salesforce.com to communicate with customers for appointments, budget etc
o Participated ACREX Excebution in Bangalore for 2015
WORK EXPERIENCE From Oct 2011 – July 2012 MetLife IndiaRole in Corporate Sales Manager
Responsibilitieso To recruit people from market as a Financial Advisor.o Get them IRDA (Insurance Regulatory And Development Authority) Licenced
for MetLife India Insurance Company. o Get Insurance Business done from Financial Advisors.o Handling and Maintaining team strength & their performance.Take care of Financial
Advisor’s payout and their other achievementso BOP’s with different activities in different area’s weekly. Etc..
Achievementso Completed 6 Months Probation period with Salary hike of 50K.o Achieved Thailand Trip in March Traditional Bonanza Contesto Qualified Achiever Congress Conference of Mumbai in December2011.o Over achieved Insurance Business of 7.8 Lac out of 2.5 Lac target in Probation Period.
PRIOR WORK EXPERIENCE July 2007 to Feb 2010 Infosys BPO LimitedRole Sr. Process Executive (Voice Process) Verizon Telecom(US)
Responsibilitieso Handling calls of Verizon Billing (US)o Handling Customer queries and delighting them.o Handling all the Provisioning.
Achievementso Rewarded as Best Agent of the month thrice.o Got R&R for Best CCI & FCR scores for the Quarter.
Education CCS (Certificate in Computer
APTECH Computer Institution
B.Com. Shivaji UniversityClass XII Maharashtra BoardClass X Maharashtra Board
PERSONAL DETAILS
Date of Birth 17th December 1983Interests & Hobbies
Listing Music, travelling and Cooking
Skills Communication skill, Adaptability, Learning skill, Customer Service, Leadership Languages known English, Hindi and Marathi
Date: (Shilpa Wandre)