shiv kumar 880068899(3)
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CURICULAM VITAE Shiv KumarA-216, New Ashok Nagar,New Delhi – 110 096Phone # 8800688299E-mail: [email protected]
CAREER OBJECTIVEI am seeking an opportunity with a growth oriented, progressive company. I want to be a part of such an organization in order to enhance my skills as well as contribute in the growth of the organization.
ACADEMIC QUALIFICATIONS 10th from C.B.S.E. Board in 2005 12th from C.B.S.E. Board in 2007 B.Com. Graduate from C.C.S.University, Meerut in 2011
TECHNICALLY QUALIFICATIONS Diploma in computer hardware & peripheral maintenance. Computer basic (ms-office). Certificate course in DTP. ITI Pass, in computer operator and programming assistance. Good searching speed on internet (Well versed with Internet Surfing)
SUMMARY OF SKILLS People Management Coaching Mentoring and Team Player Analytical and Result Oriented Customer focus and Professional Ethics Customer service delivery Accounts Assistant Team leader Customer service Microsoft word, excel, Computer operator Data entry, goal oriented Confidential Fast learner Trouble shooting
OTHER QUALIFICATIONS Works in Office XP, 2003, 2007, 2010, Windows installation. System assembling ,dissembling, trouble shooting , software installation, SAP CRM, CRM, Online/offline portal, SAP transitions, FFA,HRMS
COMPUTER PROFICIENCY* Windows (Microsoft Word, Microsoft Excel. SAP, CRM, Online portal, web based projects)* Internet Browsing, E-Mail.
STRENGTHSI am straightforward, analytical and very honest in life. My strengths are my sincerity and determination towards my work.
WORK EXPERIENCEWorking in HCL Service Ltd as a customer service executive in office automation division (Backend) since January 2015 to till date.
About HCL service ltdHCL Services positioned as a ‘Champion’ for delivering value & maintaining strong customer relationships across Multi-Vendor Technology Support Services and Infrastructure Managed Services.
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JOB RESPONSIBILITIES-HCL Service ltd Helping with training and development Quality control of the each call Achieve daily and monthly target for the team Allocating daily calls to CE Personnel duties Supervising, Delivering good customer service Guiding and motivating to Engineer Customer escalation Reporting to senior level management Handling complaints (staff and customers) Ordering stock (where applicable) Monitor CE to make sure it’s done correctly. Fluency with general productivity software
WORK EXPERIENCE9 Month Worked with People Strong HR service Pvt. Limited Gurgaon as Accounts Assistant/consultant.
ABOUT (Peoplestrong)People Strong HR Services Pvt. Ltd. is a leading HR Outsourcing company specializing in HR Shared Services, Consulting, Payroll Management and Recruitment solutions, based out of India.
JOB RESPONSIBILITIES (PeopleStrong HR shared service pvt ltd) Exposure to Payroll, benefits Work in online, offline software/portal Well verse in SAP Bill Booking, Bill punching Employee Reimbursement Transaction / web based projects Handling employee query HRMS, Reimbursement Check and verify Employee claim voucher according Policy
WORK EXPERIENCE(CRIS)Have 2 year experience as computer operator cum office assistant at center for railway information system (CRIS), as third party payroll, at chanakya puri, New Delhi.
ABOUT CRISThe Centre for Railway Information Systems (CRIS) designs develops implements and maintains most important information systems of Indian Railways. It is located in Chanakya puri, New Delhi. CRIS was established in 1986 by the Ministry of Railways of India.
JOB RESPONSIBILITIES (CRIS)I have handled various diverse responsibilities and duties in my previous workplaces. For instance, Projects such as gathering information by phone, letter, email or in person Research for projects with manager(s) Recording and updating databases Photocopying and scanning documents Sorting and handing out post Supporting the reception desk Support dispatch section for inward & outward Computerized client’s database. Vender payment Reimbursement & telephone bill Data Entry Etc Filing
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PERSONAL INFORMATION Name - Shiv Kumar Father’s Name - Jay Bhagwan Gender - Male Date Of Birth - 27 Nov 1987 Marital status - Married Nationality - Indian Permanent Address - A-216 New Ashok Nagar I hereby declare that the information furnished by me is true to the best of my knowledge and belief.
Date:
Place: New Delhi (SHIV KUMAR)
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