Hotel ManagementPowerPoint Presentation

Industrial Training

Prepared By : yash agarwal

Historic Resort Hotels

HRH GROUP OF HOTELSHistoric Resort Hotels (HRH) is India’s only chain of heritage palace-hotels and resorts under private ownership. Headquartered in Udaipur, a city founded in 1559 on the banks of Lake Pichola, HRH Group of Hotels is preserving palaces and sanctuary - resorts. The group offers regal experiences in island-palaces, museums, galleries, car collections, and much more.Shiv Niwas Palace and Fateh Prakash Palace in Udaipur are classified Grand Heritage Palaces. The National Tourism Award for best heritage hotel in 'Heritage Grand' category was awarded to Fateh Prakash Palace and Shiv Niwas Palace received this prestigious award from Ministry of Tourism Government of India.Gajner Palace - Bikaner has received the National Tourism award in Heritage Category in 2007-2008 and 2012-2013Jagmandir Island Palace a palace on an island in Lake Pichola – is developed as a Grand Heritage Palace, an early 17th century island-palace, it is now playing host to 21st century guests.Shikarbadi Hotel and Garden Hotel in Udaipur, The Aodhi in Kumbhalgarh, Fateh Bagh in Ranakpur, Gorbandh Palace in Jaisalmer are 'Royal Retreats' of the group.

Shiv niwas palace, Udaipur

Introduction

Where royalty has always felt at home, today you are invited to an experience of a lifetimeThe crescent-shaped palace was built in the early 20th century, in the reign of Maharana Fateh Singh (period of reign: 1884-1930), and has been meticulously maintained and preserved for guests like you. The palace was reserved exclusively for visiting dignitaries and guests of the House of Mewar. Today it is a Grand Heritage Palace for guests, combining the elegance of the last century with modern 21st century amenities.Shiv Niwas Palace offers beautiful, yet differing suites and rooms to choose from 17 individually decorated suites carry original furniture and portraits that have been with the royal family for generations.The distinctive character of Shiv Niwas Palace contributes substantially to the success of events of all types. Events benefit from a unique combination of history, luxury, impressive architecture, personalized service and the finest cuisine.

AWARDS

Shiv Niwas Palace has been awarded. Prestigious Heritage Grand Award once again to Shiv

Niwas Palace! The Heritage Award for Excellence in 1997-98. The National Tourism Award for the Best Heritage Hotel in

Heritage Grand category four times (1997 - 98, 1998 - 99, 2000 - 01, 2004 - 05 & 2007 - 08 & 2010 - 11) by the Department of Tourism, Government of India.

Facilities Hotel Facilities• Wired and wireless internet access• Meeting rooms with audio-visual equipment• Laundry• Rooms for guests with special needs• Doctor on call• 24 hours concierge service

With Our Compliments• In-room safe• Currency exchange• Car park• Tea and coffee maker• Dental and shaving kit• Shoe shine facility• Iron and iron board• Wheel chairs

Meeting•Meetings at our Grand Heritage Palaces and Royal Retreats are preferred for their unique grandeur, heritage setting and privacy while modern facilities and amenities are thoughtfully made available.

Swimming Pool

Squash Court and Billiards Room

YOGA

The Lawns

•A crescent shaped 20th century palace, Shiv Niwas stands tall and proud ever since, casting a spell of grandeur on us. •To keep the history alive, Panghat – the spa and salon at Shiv Niwas, welcomes you to the world of luxury and pampering, so steeped in culture and untainted beauty of nature. In association with TATTVA SPA, the successful chain of Spas, Panghat draws you into the wrap of Mewar’s hospitality without losing out on the luxuries that you deserve.

HOUSEKEEPING

DESCRIPTION

HOUSE KEEPING CAN BE DEFINED AS THE HEART OF THE HOTEL.

ITS AIM IS TO MAINTAIN & UPKEEP THE HOTEL & TO MAINTAIN HIGH STANDARDS OF HOTEL.

IT HAVE TO CO-ORDINATE WITH OTHER DEPT.’S ; F.O., KITCHEN, MAINTENANCE, F&B, STORES FOR SMOOTH FUNCTIONING OF HOTEL.

H.K. INCLUDES; LINEN & UNIFORM ROOM, SUPPLY STORE, OFFICE & CONTROL DESK.

CONTROL DESK IS THE MAIN AREA AS IT IS THE MAIN LINK OF COMMUNICATION B/W THE DEPT’S & HANDLE CALLS, MAINTAIN REGISTERS, LOST & FOUND PROCEDURE.

MORNING & AFTERNOON SHIFTS ARE DONE HERE.

ROOMS AND SUITESA sense of style and modern design permeates the 17 guest rooms and 19 suites at Shiv Niwas Palace, Udaipur. The hotel offers one of the most spacious and well-appointed accommodations in the city. All rooms have period furniture, portraits and original miniature paintings and with private sitting areas. Room facilities include air-conditioning, international direct dial telephone, satellite TV, Tea and coffee maker, safe locker, mini-bar.

Furnished in muted beige and white, the décor features delightful accents of red in the upholstery, which add a bright cheer to the room. All rooms feature floor to ceiling windows, spacious walk-in wardrobes, well- appointed work desks, en suite four-feature bathrooms and a separate seating area. Modern amenities such as high speed Internet access, personal bar, LCD televisions and electronically controlled privacy blinds combine to offer convenience and comfort.

ACCOMMODATION

Palace Room: 19

Terrace Suites: 08

Royal Suites: 06

Imperial Suites: 03

Palace rooms

We do have 19 palace rooms in our hotel with city view. That is the standard category room we have in our hotel.

Terrace suites

The Terrace Suite lives up to its name by incorporating a large 20m² terrace with an outdoor whirlpool bath. Its comfortable bamboo furniture and marble walls create a truly luxurious atmosphere.

Royal suites

This is the second best category of room offered by our hotel. As know as by the spacious structure of the room with breathe taking views.

Imperial suites

This is the best category room we have with separate dinning area, private bar, living area, round bedrooms, and with view that have been never seen before.

FRONT OFFICE

DESCRIPTIONFront Office deals in

accommodating guests in the hotel and is a very important department.

It is an essential department because it deals with the allocation of rooms, which is a major income of the hotel, blocking of rooms, guest handling.

Usually 3 shifts are done i.e.; morning, afternoon & night.

The staff functions are: escorting, maintaining registers, filling up of forms, maintaining guest folios, dealing & welcoming of guest.

DIFFERENT AREAS

Bell Desk

Reception

Reservation

Cashier

Business Centre

Back Office

GRE Desk

Lobby Mgr Desk

Left Luggage Room

Guest Services

Travel Desk

FOOD PRODUCTION

DESCRIPTION

The kitchen can be divided on the basis of work being handled in each section on basis of qualification & experience.

The aim is to produce best quality & max. from min. input. Staff must be creative, innovative, fit & budget skills must

be there. The sub-sections co-ordinates with each other to make to

the operation run smoothly & efficiently. It also co-ordinates with f&b, f.o, h.k.,maintainence,stores. Usually 3 shifts and break shifts are done.

SECTIONS• BAKERY• DEEP & WALK-IN FREEZER• PANTRY

• GARDE MANGER• CONTINENTAL• CHINESE

• INDIAN

• BUTCHERY• ITALIAN

FOOD AND BEVERAGE

SERVICE

DESCRIPTION

Food and Beverage Department (F&B) is responsible for maintaining high quality of food and service, food costing, managing restaurants, bars, etc.

Food and Beverage Service is the service of Food made in the Kitchen and Drinks prepared in the Bar to the Customers (Guest) at the Food & Beverage premises, which can be: Restaurants, Bars, Hotels, Airlines, Cruise Ships, Trains, Companies, Schools, Colleges, Hospitals, Prisons, Takeaway, etc.

PAANTYAPaantya, (a Mewari word meaning ‘sitting in line, in protocol’) is the multi-cuisine restaurant, adorned with original paintings of the Mewar School, gold latticework and antique chandeliers. Due to the Palace’s undulating topography, the restaurant is elevated and provides a magnificent view of the city. The Paantya offers a selection of Continental, Mughlai, and authentic Rajasthani cuisine.Open for breakfast, lunch and dinnerTimings: 7.00 am to 10.30 pm

THE POOL DECKA candlelit dinner at the Pool Deck, with soft strains of light instrumental music; it makes for timeless perfect evening with your loved one. During the day, a variety of snacks and drinks can also be enjoyed at the poolside.Open for Light Snacks through the day and Dinner from 11:00 am till 10:30 pm.

TOP TERRACE• At the Top Terrace of Shiv Niwas Palace,

overlooking the spectacular swimming pool, small groups of between six to 30 guests can enjoy a quiet dinner and breathtaking views of Lake Pichola and its island-palaces.

• It’s a special venue, with its own private spaces to set up a bar and a musicians’ corner: live music at The Top Terrace makes it even more exclusive. On many events, when The Pool Deck is overflowing with guests, The Top Terrace provides its own discreet space for a small group interaction, a party within a party.

PANERAPanera bar, with its authentic décor of glass inlay work, huge chandeliers and ornate mirrors, offers a wide selection of snacks and drinks, and is by The Pool Deck. The name ‘Panera’ is derived from paani or water, and refers to the storehouse for water and liquor in the royal household.Timings: 11.00 am to 10.30 pm

PALKI KHANA After a long walk through The City

Palace Museum, refresh yourself at the Palki Khana or the Pavilion for Palanquins at Manek Chowk. This European-style café offers a relaxed and informal ambience. The coffee bar and heritage liqueurs are highly recommended. Relish a sumptuous meal at a special price, packaged with the Mewar Sound and Light Show.

Open for light snacks through the day, lunch and dinner

Timings: 10.00 am to 10:30 pm

THE SUNSET TERRACE Consistently rated as one of the top

restaurants of India, the Sunset Terrace offers dramatic views of Udaipur's most famous landmark palaces. The open-to-sky restaurant offers a varied menu to choose from while taking in the magnificent natural scenery. Live musicians add to the magic.

Open for breakfast, light snacks through the day, lunch and dinner

Timings: 7.00 am to 10.30 pm

OVERALL EXPERIENCE In H.K. Learned to make rooms, cleaning with

different agents, brought stores, recorded laundry. In Kitchen worked in pantry & made various

sandwiches, juices and shakes. In F&B did service & took order, billing of

Cinnamon, worked in banquets. In F.O. Learned to take check-in, escorted guests,

worked on Fidelio, filled forms, welcoming, call handling.

Overall learned a lot , the staff was very nice & made me work as an employee. Built up a lot of confidence.

CONTACT US• SHIV NIWAS PALACE, UDAIPUR 

THE CITY PALACE UDAIPUR 313001, RAJASTHAN , INDIA

• TELEPHONE: +91 294 2528016-19FAX: +91 294 2528006

• WWW.HRHHOTELS.COM/GRAND_HERITAGE/SHIV_NIWAS_PALACE/INDEX.ASPXCRS@HRHHOTELS.COM