ABHISHEK GUPTA Email: abhi4u.iec@gmail.com

Phone: +357-97850415

OBJECTIVE

To achieve a position in a result-oriented company, where acquired skills and Education will be utilized toward continued growth and advancement of company’s success and mine.

PROFESSIONAL EXPERIENCE Total Work Experience- 6.5 Yrs

Name Of Company Location Designation Experience Period Duration

Amdocs Dev Ltd. Cyprus (Europe) Senior Subject Matter Expert

June 2010– Till date 6.0 yrs.

M.S.Technology Delhi S/W Engineer Nov 2009-April 2010 0.5 yr.

6.5 Years of diverse experience in Requirement Gathering, Software Design, Development and Testing. This includes-

Working primarily on leading CRM product which includes Amdocs CRM –Smart Client (V 7.5/8.0/9.0) and Server Side.

Experience in implementation of all phases of Software Development Life Cycle: (SDLC), Designing, Developing, Coding, Testing, and Implementation.

Call telephony Integration with Avaya using JTAPI. Experience of working in AGILE and SCRUM methodologies. Acting as a Scrum Master currently. TDD (Test Driven Development) through JUnit and supporting frameworks like Mockito. Continuous Integration using open source tools like Jenkins, Maven and Nexus. Requirement Gathering for clients and proposing design solutions. Responsible for successful delivery of projects being present at client site for pre/post

production.

Involved in SST, System Test (ST), and User acceptance testing (UAT).

End to end testing of environments for User Acceptance testing and Production like Load Testing.

Providing On-Going Support to customer at customer site.

Involved in Coordinating with Team manager/Onsite coordinator for issue resolution.

Involved in Knowledge Transition activities as well as mentoring and monitoring the team activities.

International Work Culture Exposure with experience in USA, Europe and as well as in India.

Proactive attitude, ability to work independently, and a desire to continuously learn new skills and technologies.

Having good communication skills, dedication, hard-working and leading activities.

SKILL-SET

Programming Languages : JAVA, J2EE, C and C++ (Basic)Web Technologies : Servlets, JSP, SpringFrameworks : Amdocs Smart Client Framework

Server side/ Client side architecture, CRM Data Model

Amdocs Smart Client Framework (ASCF) BAP (Background Action Process)

Amdocs Integration Framework AIF Operations

AIF Data type Web service implementation by using AIF

Framework CIH Layer, DataMap, Amdocs Process Manager

Exposing and Consuming API’s using WS and EJB

Application Servers : WebLogic, TomcatScripting Languages : SQL, JavaScript, HTMLDatabases : Toad, Oracle 10g, My SqlIDE : Eclipse IDE, JBossOpen Source Tools : Maven, Nexus, Jenkins, Perforce

Test, File & Defect Management : JUnit, TDD, Sonar, Quality Center,Perforce,CI tracking. Memory Management : JProfiler

SPECIAL ACHIEVEMENTS

Appreciated recently for efficiently and professionally handling UAT at the customer’s site. Acknowledged for fixing the maximum number of defects in ATT LS project. TIM Brazil- Certificate of Appreciation for leading role played in TIM Brazil 8.0 project. ATT Mobility- Certificate of Appreciation for leading role played in ATT Mobility 8.1 project. ATT Mobility- Certificate of Appreciation for leading role played in ATT Mobility 7.5 project

RELEVANT PROJECT EXPERIENCE

Amdocs Development Center, Cyprus & India June’10 – Till Date Sr. Subject Matter Expert

Domain: CRM

Amdocs CRM 7.5 – 8.1 (Smart Client):

1. Server side/ Client side architecture2. Amdocs Smart Client Framework (ASCF)3. AIF services.4. CIH Overview.5. Data Mapping.6. CRM Data Model.7. Background Action Process (BAP)8. Business Rules9. Rule Manager10. Good Knowledge of Integration with other Amdocs application (OMS , AR , CM , Invoicing,

AMDD, External Parties like IBM)

1. Vodafone Netherlands

SummaryThe project involves developing E2E solution for Vodafone which involved high customization on top of BSS with functionality like moving the customer from one account to another, Exposing the CRM functionalities via APIs, Call Telephony integration with Avaya, etc.

Role Software Design, Development and Designing test cases

Team Size >20

Technology Amdocs CRM 8.1, PL/SQL, Java, Unix, Oracle DB, BAP, WSDL

Contribution

Call Telephony Integration with Avaya. Designing Detail-level Solution for Development Handling the API's for the internal and external applications. Identified the maximum no. of issues and gap in the HLD and raised to the proper

audience. Defect logging, verification and reviewing test cases to ensure coverage and

conformance to business requirements. Test Scenario, Test Case designing and Test execution. 

Coordination with Infra and Testing teams for issue resolution.Achievement Working for developing critical functionality

Duration Sep 2013 to Till Date

2. ATT LS, USA

SummaryThe project involved developing solution for CRM 8.1 functionality after the successful upgrade from 7.5 to 8.1. Smart Notes functionality was introduced, a common place from where the CSR can Create Case, Add Notes to the Case or Interaction depending on the interaction in context.

Role Estimation, Software Design, Development and Designing test cases

Team Size >20

Technology Amdocs CRM8.1, PL/SQL, Java, XML-XLS , Unix, Oracle DB

Contribution

Detailed Design and Developing code for the proposed solution. Handled Estimation for a brief period of time. Co-ordination with the BA's directly to follow-up and close the OI's and gap in the

HLD. High Quality Code with negligible number of defects was delivered. Defect logging, verification and reviewing test cases to ensure coverage and

conformance to business requirements. Test Scenario, Test Case designing and Test execution.  Onsite support for UAT in Atlanta office was highly appreciated.

Achievement Involved in developing of critical parts of functionality and UAT Support.

Duration May 2013 - Aug 2013

3. TIM Brazil

SummaryThe project started from the scratch and E2E functionality beginning from the Create Customer was handled alone in Cyprus. The project was a huge success and was recognized Amdocs Worldwide marking a new beginning in CALA region.

Role Software Design, Development and Designing test cases.

Team Size >15

Technology Amdocs CRM 8.1, PL/SQL, Java, Unix, Oracle DB, BAP, WSDL

Contribution

Designing Detail-level Solution and developing code for the proposed solution. Designed critical functionality of creating/updating Pay Means and exposing it to AR

via EJB. Exposing and consuming API's via WSDL to external applications. Helped increase the knowledge level of new joiners in the Brazil Team and providing

them KT from time to time. Went to Israel to help Infra stabilise the integrated environment and providing them

all the support needed. Test Scenario, Test Case designing and Test execution.  Coordination with Infra and Testing teams for issue resolution. Defect logging, verification and reviewing test cases to ensure coverage and

conformance to business requirements. Leading Onsite support for UAT, Production and Post-Production. Involved in

coordinating with client manager for issue resolution and other internal teams FP's.Achievement FP for CRM.

Involved in development of critical parts of functionality, UAT , Production & Post Production Support.

Duration Nov 2011 to Dec 2012

4. ATT Mobility

SummaryAt & T is a well known one of the biggest groups in telecom sector in USA. Project involved up-gradation of CRM system from CRM 7.5 to 8.1. Main task was to rewrite whole CIM module for the customer which is the heart of the application in Cingular business CRM model. I was actively involved in major development of Toolbox and Quick Action functionality.

Role Software Design, Development and Designing test cases.

Team Size >20

Technology Amdocs CRM 8.1, PL/SQL, Java, Unix, Oracle DB, BAP

Contribution

Designing Detail-level Solution for Development Developing code for the proposed solution. Re-designed the CIM Module as part of

CRM 8.1. Took over the configuration team and handled the entire critical configuration to

deliver the module on time. A whole new functionality around Toolbox and Quick Action was developed. Defect logging, verification and reviewing test cases to ensure coverage and

conformance to business requirements. Test Scenario, Test Case designing and Test execution.  Went for Onsite UAT & production support twice. Got Appreciation for excellence in Mobility.

Achievement Involved in developing of critical parts of functionality & Onsite support.

Duration June 2010 to Oct 2011 & Jan 2013 to May 2013

EDUCATION

B.Tech. in Computer Engineering from IEC CET, Noida in 2009 with 73.51%. XIIth Passed from Spring Dale College, Lucknow (affiliated to ISC) in 2004 with 79.40%. Xth Passed from Spring Dale College, Lucknow (affiliated to ICSE) in 2002 with 70.66%.

PERSONAL PROFILE

Date of Birth : Aug 31st 1986Nationality : INDIANMarital Status : MarriedAddress : Block A, 141 Omonia Avenue, The Maritime Center, Limassol, Cyprus-3045