Abhishek KumarMobile: +91 7411002702 ~ E-Mail: abhishek_k_umar@yahoo.co.in

Aspiring to mark-up challenging opportunity in environs Operation management, Team Management, Process Management, Credit Risk Management, Control & Compliance with an organization of high repute preferably in Banking, Finance processes and Service Industry.

PROFILE SUMMARY

Versatile, high-energy professional, holding 06 years of experience in Operations Management, Process Management and Client Relationship Management in Banking , Finance and Investment domain Functions within IT/ITES

Proficient in handling operations and day-to-day activities in coordination with internal / external departments for ensuring smooth operations of the same.

Experience in designing / streamlining processes / procedures to facilitate robust quality management systems

Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores

Demonstrated acumen in ensuring that process operations in compliance to guidelines and regulations Adept in handling production operations and accountable for timely completion of the tasks An effective communicator with excellent problem solving and leadership skills

ORGANISATIONAL EXPERIENCE

Organization Tata Consultancy Services Project /Client Deutsche Bank – UKDesignation Team Leader – Operations Process Credit Risk AnalystTerm JUNE-2010 – Till Date

Team Leader – Operations (From Jan 2014 onwards)

Operations / Process Management:

Managing process for Credit Risk Management Team with 10 associates. Assess the risk associated with the credit provided to the counterparties. Managing process queues such as Excess Ticketing, Portfolio Reporting, Limit Setting, Credit Reviews. Provide Accurate Assessment for Risk Level of all funds. Reassign DB Client requests for high risk funds to CRM. Understand viewpoint and general goals of various team and seek to minimize queries by providing

appropriate solution. Maintains BPD (Business Process Development) and ensuring that document always reflects best-

practices and processes. Maintains and updates quick reference guides for new joiners. Regular interaction with stakeholders for Client On boarding Team ,Credit Operations (On shore), Credit

Operations Platinum (Off shore), Credit Risk Management, Global Credit Rating Team, Legal Operations and Transactions etc

Understand the application of vulnerable products and industries during risk assessment. Generating Management Information Reports (Daily, Weekly, Monthly) like - Risk Report, Futures and

Options, Fx Settlement, Precious metals, Russian Cash Equities, Turkish Money Market etc ( for both internal & external) also work on products like commercial banking and traded products.

To ensure efficient turnaround times of onshore generated workflows & safeguard appropriate and confidential handling / sharing of sensitive information, including all application and subscription passwords.

Extensive research of data from DB approved sites, company websites etc Executing “Credit Risk Management” (CRM) compliance frame work for Deutsche Bank.The processes

include understanding the Business requirements, mapping the required parameters for categorization of low, medium & high risk corporate clients and putting them under different CRM baskets, with the help of External Research Performed.

Operations Management Process Management Process ExcellencePeople Management Stakeholder Management Service DeliveryCustomer Satisfaction SLA Management Reporting & Documentation

Working along with Quality team and responsible for doing a Four Eye check (External/Onshore Quality Checks) and Forwarding the Details to Business Clients.

Creating productivity charts for the performance on a weekly basis. Analysis of counterparty credit risk and the testing of market movements, for the protection of the Bank’s

infrastructure and information & providing them time to time updates by issuing Tickets/Warnings on any Credit/Tenor Breach

Creating KPI, MIS and Daily Reports and presentation in MS-Office (Excel/PPT/Word). Performed various UAT Testing and also Created Test Script for the same. Interacting with the Clients, Relationship managers and & Approver teams/Controller, co-coordinating with

compliance team to resolve the issues. Resource Allocation and Workforce Supervision, quality check. Workflow Planning / Prioritization, training the team with current/new updates. Creating the productivity & Quality charts for the performance of the entire team & individual team

member on a weekly & monthly basis and Ranking the performances to assist the manager in Appraisals. Project Planning and monitoring, Defining and Monitoring SLAs and Focus on Customer Relationship. Liaise between other departments as required and able to do multiple tasks with minimal Supervision.

Team Management:

Handy Experience of 2.5 years in managing team ranging from 05 to 10 team members for processes Credit Risk assessment processes for BFSI projects.

Performance management for the reporting team members in process. Attrition management via up-skilling, skill mapping with the new projects etc.

Organization RAVIAN PHARMACEUTICALS Designation Account Assistant Term JULY-2004 – MAY 2006

Roles & Responsibility:

Posting accounting entries in accounting package (Sales, Purchases, Bank receipts & amp, payments, Cash receipts & payments, Contra entries, Journal entries).

Ensure ongoing scrutiny of accounts, compilation of P&L Accounts , Balance Sheet. Handling Vendors, Customers accounts reconciliation. Preparing & Analyzing Petty Cash Vouchers, recording them in petty cash book. Dealing with monthly calculation, payments of Professional tax, Service tax, VAT. Generating monthly report on Purchase, Sales, and Vendors Payment, Petty Expenses and Statuary

compliances.

Extra-Curricular Activities

Certification in Lean Sigma Won Certificate of Excellence 2 times in TCS. Participated in Joint Certification Program with HDFC Bank. Participated and won 2nd prize in cultural competition at School Level.

EDUCATION

Master in Management Studies (MMS) with Specialization in Finance from Mumbai University in 2009. Bachelor in Commerce (BCOM) from Ranchi University in 2004

PERSONAL DETAILSDate of Birth : 02-Sep-1984Address : Flat 802 “A” Block, Daddy’s Elixir Appartment, Near Fruit market, Village Kamasandra,

Electronic city phase-2, Bangalore 560100

Place : Bangalore Abhishek KumarDate :