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Guru Prasad RDubai DOB: 08/03/1990Email: gurup6302@gmail.com (Mobile): +971557735402

Seeking a challenging position in Accounting, Financial sector with a career objective to use my skills and knowledge in well-established growth and ample opportunity to learn and enrich my competencies in my profession.

PROFESSIONAL SYNOPSIS

A seasoned professional rich experience in financial industry ensuring that the business objectives are met. Experience of over 6 years & 3 months in diverse areas including Customer Service, Mortgage Funding, Mortgage Pre-Closing, Quality operations, Credit Bureau, Training and preparing MIS.

ACADEMIC CREDENTIALS

EDUCATION: Completed B.com from Bangalore University in the year of 2010 in Bangalore (India).

Completed Second P.U.C from Pre-University Education in the year of 2007 in Bangalore (India).

Completed SSLC from Board of Secondary Education in the year of 2005 in Bangalore (India).

PROFICIENCY FORTE

FUNCTIONAL

Customer Service Energetic, enthusiastic, positive Self-motivated and results oriented Excellent Team Player Good Communication and Negotiation Skills Leading by example Business Development Need recognition; with a strong emphasis on Quality Management Maintaining Work Culture Providing constant encouragement, support, guidance and constructive feedback

ORGANISATIONAL EXPERIENCE

Since Nov 2014 – Oct 2016 Worked as a Business MIS Analyst for National Bank of Abu Dhabi

Key responsibilities

Preparation of Daily, Weekly & Monthly Sales MIS. Preparing monthly Master file to the respective team. Preparation & Presentation of monthly targets for respective team. To maintain the documents & restructure of bank statement to coordinate with

various department for same. To Upload the cases in System and follow up with Credit Department for Approval. Coordination with the Credit Department on daily basis in order to make sure the

smoothness on application processing. To maintain excel master file and update case on daily basis which had been

uploaded in system. Preparing monthly sales performance report & present the same to senior level

management for their review. To ensure no lapses on the operation front. To meet financial as well as productivity targets on daily basis. Preparing Daily allocation to the respective teams. Authorize and check account opening requests from our branch. Analyze and rectify data for Personal Loans, Auto loan, Liabilities and Credit Cards. Handling sales representative query and arrange to deliver the approved files to

credit team. Prepare Monthly Incentive report for Personal Loan, Auto loan and Liability Sales

Staff. Completion of daily assignments for business processing ensuring smooth

operations, with ‘zero’ errors / corrections. Regular tracking on case status and appropriate recording on daily trackers

ensuring business processing within agreed TATs.

Since April 2012 – April 2013 Worked as a Data Analyst for ISG Nova soft Pvt Ltd

Key responsibilities

Review the Approved Mortgage Loans to verify that all standard guidelines are met prior to closing.

Communicate with borrowers, real estate brokers/lenders to request for specified documents, such as receipt for payment of outstanding tax bill etc.

Work with the Title Companies to ensure payoffs, subordinations and hazard insurance certificates are in the file and are accurate.

Confirm loan interest and principal payment and closing costs using applicable system applications.

Communicate with borrower, broker and other specified individuals to arrange time and date for closing.

Review and approve the Final HUD and prepare closing documents.

Assemble documents for delivery to Title Company, real estate broker or lending officer for closing.

Record loan information in system and compile closed loan forms for delivery to marketing department for sale to investors.

Since August 2009 – February 2012 Worked as a Data Analyst for ANZ Banking Group

Key responsibilities

Providing active support to merchant related enquiries. Resolving diverse merchant queries handling from simplest to the most complex

ones. Ensuring end-to-end customer service requirements are met. Focus on providing excellent customer service with high quality output by

conveying the result of the enquiries to the merchant within the SLA periods. With the aid of skills developed and experience secured, make complex decisions

varying from case to case. Liaising with other teams ensuring cases are escalated to the right departments

and hence merchant enquiries resolved within SLA. Ensuring right actions are taken as per request by the lenders. Ensuring the team Service Level Agreement is maintained to two days Letter communication to stakeholders and internal/external facilitators. Also participate in extra activities such as ensuring individual & team charts are

updated and motivating every team member to strive for quality & productivity are met.

With the aid of multi-tasking also extend support and assistance to other teams during peak periods.

Handling team members to ensure cases are allocated punctually and at the same time quality is well maintained.

Owning self-decision to reduce the volumes and make customer happy by providing excellent quick customer service.

Consistently recognized as “Zero hero” across Melbourne & Bangalore and also Consistently Awarded Winner/Runner for “No cut payment/over payment/Feedback” for over 6 months.

PERSONAL TRAITS

Punctual, Mature, Committed & Responsible Organized & Reliable Hard Working Strong work ethic Patient Positive & Passionate Motivator Solutions focused Good listener Ability to pass on feedback Approachable Initiative Team Player

COMPUTER SKILL SET: MS Office, Outlook, MS Windows XP

TRAININGS ATTENDED

QC Tools Leadership skills Communications skills Voice and Accent Neutralization Soft skills training Presentation skills Public Speaking

PERSONAL DETAILS

Guru Prasad RAge: 27 yearsSex: MaleMarital Status: MarriedNationality: IndianPassport Number: K2603446 Expiry: 26/Jan/2022Visa Status: Employment Languages known: English, Hindi, Kannada.

PERMANENT ADDRESSGuru Prasad R#45, Ratna General Store building,Gandhinagar, Kavoor, Mangalore (District)Karnataka. India-575015

I hereby certify that the information given above is factual and correct to the best of my knowledge and belief.

Guru Prasad R.