k-10714 abhishek(tqm )

Submitted by:- ABHISHEK VERMA B.Tech /Mechanical6th Sem/3rd Year

Submitted to:- Mr. Bhupendra Gehlot Sir Assistant Professor Mechanical Department

Total Quality Management (TQM)TQM means quality in all aspects of

organization. The quality needs to be redefined from the

narrow criteria of achievement of students in examinations to a holistic approach to quality of life in schools.

The system as a whole has to be taken care. Quality is not incidental or accidental. It is a planned and deliberate process. It should be on a continual basis

Management of Change

In institutional management, Management of Change holds the key position all over the world.

The head of the institution occupies important position in initiation and managing the process of change

Head of the institute are accountable for organizational growth and decay

Industrial Product:- - Several Attributes that determine quality:

Functionality, durability, repair-ability, shape and size, design, colour, uniqueness, cost, etc.

Quality depends upon perception of the user or the customer

Service Sector:

- punctuality, time, cost, courteousness, speed, accuracy etc.

- Quality depends upon client’s perception

Education Sector

Parameters of QualityPerceptualExceptionalPerfectionValue for moneyContinuous improvement

Quality Issues Management

Absolute versus Relative QualityAbsolute Quality: Last words, highest standards, expensive, uniqueness & prestigious, very few people can afford- Shaffers Pen & Rolls Royce Car- Indian Institute of Technology in India

TQM: Systems Thinking

Institution based management for development

Each institution comprises several sub-components

Inter-relationship and inter-dependenceDevelop a holistic thinkingLook at the organization as a complete

organism (systems thinking)

Educational Institution as a System

Input – process – output ModelSub-systemsIdentify Sub-systems & understand their

inter-relationships & interdependence

Vision Mission & Goals; Academics; Personnel; finance; Infrastructure; Linkage & Interface; Student Services; Rules & Regulations; Institution Building Process and

Managing People at work

Planning for ImplementationAn Essay on the School - Documentation of the perception of a

teachers & staff about the school - Enormous difference in perception - share & cross check each others belief &

bring it into open

Planning for Implementation (Contd.)Identification of areas of improvement - list the areas of improvement - specify a minimum number of improvement areas - compile and tabulate to find common & divergent

views - discuss again to find out problem areas of

improvement in the school - the exercise helps in diagnosing individual ans

collective shortfall and identifying common areas of improvement

Implementation

It implies conversion of each of the planned item into action

Concepts in Leadership

1 Designated leadershipAscribed leader

2 AutocraticDemocraticLaissez Faire

Leadership StylesTelling Style:Leader instructs to carry out the tasksSpecifies the time, method of carrying out the

tasksQuality of the task outputLeader is prepared to stake relationship for

accomplishment of tasksHard-task masterDictatorial style

Low concern for relationship & low concern for task

When things are allowed to happenLaissez-Faire Not taking any responsibility of

anythingDelegation is a purposeful decision

Thank You