g praveen kumar

Private and Confidential

G Praveen Kumar

IBM Advisory Project Manager

℡℡℡℡ Tel: +91-9000077114

ITIL® V3

E-mail: [email protected]

[email protected]

OBJECTIVE

Project Management | IT Infrastructure Management | Change Management |

Server Build & decommissioning | Client facing.

Have overall 12+ years of experience with 5 Years in Project Manager, Transition /

Transformation, Problem / Change / RCA, Change management, Defect Prevention,

RCA Management, Server Build, Server Decommissioning Process, Project Management

& Client facing roles.

Joined IBM as Technical Support Executive and worked under different roles (Team

Lead, Delivery Operation manager, Transition Manager, SDM and Project Manager).

Experience in IBM 9.9 Years

Onsite Experience in Transition and Project management

� Canada, Calgary ( Suncor ) : 2008

� London, Watford ( ACI ) : 2008

� Philippines, Manila ( BPI ) : 2016

CAREER SYNOPSIS

� 12.4 years of experience in Infrastructure & ITES support and Project

Management.

� Excellent Interpersonal, Collaboration, and Problem solving skills.

� Decisive, energetic, focused team leader/player who leads high-performing

teams through implementing change and improvements.

� Proficient at managing & leading teams for running Operations.

� Experienced in developing procedures, SIP for business excellence.

� Clear understanding of business rules and ability to work well as a part of a

project team.

� Ensure Service Delivery adherence to process and procedures.

� Provide leadership and direction to the Service Delivery teams.

� Managed a team of 60 people supporting Infrastructure of 2 different Clients.

� Expert in implementing/integrating Microsoft products for project

management (MS Project, MS-Office)

Profession Summary

Duration Designation Company

Jan 2007 – Till Date Project Manager IBM India Pvt LTD.

Sep 2005 – Jan 2007 TSE (SEP voice process) Brigade Corporation India Pvt, Ltd.

Jan 2004 – Mar 2005 Process Executive Infosys BPO, Bangalore.


Certification Acquired from IBM.

� Top contributor for Suncor Transition.

� ITIL V3 Certified.

� Completed Learner centered Training Workshop

� Customer Signature Training from IBM.

� 7 Habits of Effective people.

� Completed PM10G & PM11G Certification

� Acquired Foundation Project Manager Accreditation.

� Acquired Experienced Project Manager Accreditation.

Summary of Career with IBM India Pvt. Ltd: Project Manager

Telstra (Hyderabad)

Current Project : Decommissioning E25k Frames Phase 4

Currently working on a Telstra SOW request of workload migration and decommission of

two (2) E25K frames located at the St Leonard’s and Clayton Data Centers.

We has performed a high level analysis of the Telstra Solaris environment (Solaris Fleet

wide Analysis TLSTQ00001225) and estimates that decommissioning of 2 E25K frames will

require the following activities:

• Migrate 20 OSIs and required storage to the identified target platform (P2P/P2V);

• Migrate up to 19 Databases;

• Migrate up to 2 Cluster nodes (Including VCS and Oracle RAC);

• Perform 20 IBM Service Activations (after the migration); and

The Re-placement platform will comprise the following:

• Oracle T5 series servers; and

• Oracle E25K series servers.

Previous Projects :

• SLiKSFTM Development Deployment & Support ( Migration )

• P26 IR14510 iTAM SNOW interface Network (

• Decommissioning E25k Frames Phase 4

• AM-Shared Prod Database Tables Copy

• Lifecycle AROS Project – Upgrade

• Solaris Upgrade Project

• KB Hotfix and Power path Upgrade

• Mainframe DR and Resilience Analysis

• DB Decommission, NIO Patching & EBR Enablement

• Solaris Patching

• Cramer Production RAC Creation


Roles and Responsibilities

� Managing projects through all defined phases.

� Communicating directly with staff at all levels of an organization from executive

manager to junior employees.

� Driving efficiencies whilst maintaining output and improving delivery quality.

� Attending meetings with other project leads.

� Putting together professional and clear PowerPoint presentations for executive

audiences.

� Aligning projects with business strategic objectives.

� Liaising with project stakeholders on a routine basis.

� Carrying out post-project evaluations to assess results.

� Ensuring project financial management, including forecasting, is diligently and

accurately executed.

� Providing aftercare services to the customer.

� Meeting contractual output targets.

KEY SKILLS AND COMPETENCIES

Project Management

� Negotiating win, win solutions.

� Good understanding of business application technologies.

� Process analysis, standardization, improvement and redesign.

� Plan execution and project delivery.

� Managing project deadlines.

� Good understanding of business analysis techniques.

Personal

� Always seeing how things can be done rather than why they can’t be done.

� Can adapt to a fast paced changing environment.

� Consistently open, honest and direct.

� Can secure the agreement of others through persuasion and negotiation.

� Having a sense of urgency about important tasks.


Delivery Operation Manager

� Manage the Client relationship on behalf of IBM.

� Provide DPE/SDM with single point of contact into Service Delivery.

� Managing delivery of day-to-day operations & performing leadership role for

Account delivery Team.

� Assists the DPE in managing customer satisfaction as serving as a SPOC for

Service Delivery.

� Manage the cost model for Service Delivery, including identification of cost

reduction areas.

� Present Service Review package to customer at monthly service meeting.

� Identify opportunities for account growth and assist DPE/PE with development.

� Provide leadership and direction to the Service Delivery teams.

� Own service quality and Service Delivery performance.

� Own communication plan between customer/DPE/PE.

� SPOC for Escalation, CKM, Transport, GDF Tracker, Pooling, and Must Read for

Two Accounts.

� Assisted in major hiring process for an account which got Ramp up.

� Ensure relevant governance /interlock with sending/receiving geo service lines

� Interlocking with Management to discuss productivity & Quality Improvement.

� Review service line performance (overall view) and devise improvement plans as

required

� Responsible for service quality, service delivery performance and drives service

excellence

� Audit support and coordination PMR - Maintain good Account health.

� Ensures Compliance to all Business Controls activities.

� Reviewing contract documents.

� Maintaining Server access to my Dr through CBN (Continued Business Need).

� Authorizing SOW, Periodic review & updates through Change Process

� Lead discussions on operational Issues & ensure resolution of issues.

� Responsible to manage a team of 60 Voice Support professionals including CTS,

ID ADMIN, IMAC and SD. Manage day to day Client relationship.

� Understanding Knowledge Transfer plans its objectives, criteria and

responsibilities & new projects as well as SIP.

� Drive continuous improvements in the team along with improvements from the

Metrics stand point. Attending regular & Adhoc customer meetings.

� People Development and high Employee Satisfaction.

� Provide Effective Feedback & Inputs to Agents as when ever needed.

� Introducing Process Updates in Huddles and Maintaining MOM in Team Room.

� Hiring for GPS, taking care of costing and transition of process from

NA/Canada/Europe to India.


Summary of Career with Brigade Corporation India Pvt. Ltd:

HP SEP & RevGen Voice (Hyderabad)

As a Team Member for HP SEP and RevGen team, the following were my Roles and

Responsibilities:

� Take ownership of the escalated issues and provide Technical assistance to the

customers.

� Providing Technical Assistance to the team members.

� Analysis of the Dissatisfied Customer Comments.

� Providing feedback based on assessments and analysis of the content and

comments.

� Identify the areas of improvement and provide the necessary training.

� Research on unresolved issues and contribute articles to the Knowledge base

Team

� Recognized for completing large volumes quickly.

� Constantly getting updated with the latest issues and updates.

Summary of Career with Infosys BPO:

Juliet, Smeh, Bops (Bangalore)

� Part of Pilot Batch for British Telecom Account.

� Handling all accounts related errors for users.

� Providing additional service as per requested [ Call Barring, Call Redirect,

Additional Lines ]

� Changing Plans and confirming the same with the user.

� Credit the user who was in wrong Plan.

� Attending conf calls for Escalated issues.

� Involved in Team building Activities. [Team outing ]

� Constantly updating the Process and Procedures in Process Documentation.

Education and Certification

� MBA ( Marketing & Finance )

� ITIL Foundation 2011 certification

� Diploma in Advance software technology CMC.

� Member of Project Management Institute

� Applying for Prince 2 and PMP Certification

Personal Information:

� Languages Known: English, Hindi, and Telugu.

� Hobbies/Interests: Playing Chess, Carrom.

� Strengths: Positive Attitude and High Commitment.

� Marital Status: Married

� Date of Birth: 26th Jan 1978.

� Passport Valid till 7th June 2022

g praveen kumar

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