CURRICULUM VITAE

Rahul Gautam

 Al Karama, Near ADCB Station - Dubai (U.A.E) Contact No +971- 527622800 /Email ID: Shaun44.91@gmail.com

Professional Abridgement:-

A result oriented professional with experience in Sales & Marketing, Retail Store Operations, Customer Relationship Management and Team Management.

Currently employed with Landmark Group(Lifestyle) as a Sales Assistant Out-of-the-Box thinker with a proven track record of increasing revenues, streamlining workflow

and creating a team work environment to enhance productivity. Expertise in Customer satisfaction & product promotion to accomplish the decided targets. An effective communicator with good presentation skills and abilities in team handling.

LANDMARK GROUP ( Lifestyle) 10Dec.2014 - Till Date Designation: Sales Associate

Greet customer with energy and enthusiasm Help customer to find the goods they wants and give information regarding products Maintain eye-catching effective display of merchandise. Build lasting relationships with customers, suggest new merchandise and invite them to upcoming

events. Handle the customer complaints professionally and escalate any serious issues to the Store Manager

for suitable resolution Maintain excellent store standards with regards to service, store layouts at atmosphere. Provide suggestive feedback to the department managers based from the customer request and

queries. Maintaining petty cash of store Monitoring key movement of the store/safe locker

SHOPPERS STOP LTD. 3Sep.2013 - 7Sep.2014Designation: Fashion Assistant

Reported to Department Manager. Achieve sales target with no shrinkage. Responsible for ensuring the highest level of customer satisfaction. Provide trainings to the newly joined associate for the procedures and store Policies. To maintained the Visual merchandising of assigned private label brand. To maintained the inventory & scheduling PICS on every Quarterly Basis

SHOPPERS STOP LTD. Designation: Customer Service Desk Member

To ensure customer satisfaction through resolving customer issues. Guide the Sales Staff in terms of product displays, product highlight areas, Achieve the sales objectives & distribute the target and track them on daily basis and weekly basis. To maintained customer data for making good relationship with customers To made various reports like Sales report, Loyalty Card report and Customer Exchange report.

Qualification:-

S.NO EXAMINATION BOARD/UNIVERSITY YEAR PERCENTAGE1. Master of Business

Administration(Marketing)MMU University, AmbalaCity Haryana ,India

2011-13 71%

2. Bachelor of business Administration

MMU University , Ambala City, Haryana ,India

2008-2011 69%

3. (10+2)Commerce C.B.S.E. BOARD 2008 65%

Company Internship (MBA)Project Analysis of Marketing Dynamics

Organizations IFB Co.

Deliverables In summer training apart from learning the product and basic services, I interacted with dealers in Chandigarh Area of IFB Co. as well of other brands to probe out their satisfaction level.

Company Internship (BBA)Project Study of Marketing Mix

Organizations Viking Garments

Deliverables In my project of 45 Days I studied marketing mix i.e. Product , Price , Place Promotion strategies of Viking Garments as well as the company internal and external culture.

Computer Proficiency:-

MS Office & Internet. JDA- AS400 Software. Merchandise Management System Software Store Inventory Management

Extra Curricular Activities:-

Active event coordinator in inter-state school event held in MMIM International School (Rendezvous)

Participated in promotion of MM hospitals in rural areas

Professional Skills:-

Retails Selling Skills Customer Relationship Management Visual Merchandising Inventory Control Team Management

Strengths:- Hard Working and Enthusiastic Self motivated & Capable to mix with different situations & environment Sincere & Result oriented Quick learner

Personal Profile:-Father’s Name : Mr. Mohan Lal GautamMother’s Name : Mrs. Rita RaniDate of Birth : 31stMarch1991Marital Status : SingleLanguage : Punjabi, Hindi, EnglishNationality : IndianPassport no : H9971994Visa Status : Work Visa

Declaration:-

I hereby declare that the above written particulars are true and correct to the best of my knowledge and belief.

Rahul Gautam