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V I V E K R A N J A NE-Mail: vivekranjann@gmail.com Phone: +91-8527859994

Six Sigma Green Belt Certified Professional targeting assignments in Human Resource Management/Operations with an organisation of repute in BPO industry

P R O F I L E S U M M A R Y

• A dynamic professional with nearly 9 years of experience in: ~ Process Transition ~ Team Management ~ Audit and re-engineering

~ Liaison / Coordination ~ HR Initiatives ~ Training & Development~ Employee Engagement ~ Policies & Procedures ~ Performance Appraisal

• Gained international exposure by working on a Transition Project onsite thrice in US• Expertise in mapping business requirements and coordinating in developing and implementing processes in line with

the pre-set guidelines• Experienced in managing US Payroll, WC, Finance and EDM, Employee Administration, Quality Audits & MIS • Skilled in setting-out quality standards for various operational areas; implementing quality systems & procedures to

facilitate a high-quality customer experience, while adhering to the SLA• A strategic planner with proficiency in streamlining business processes, defining continuous improvement processes,

accelerating employees’ strengths and building powerful teams that can conquer any obstacles• Achievement oriented professional with excellent people management skills and capability to manage change with ease

O R G A N I S A T I O N A L E X P E R I E N C E

Staffing Concept International Pvt. Ltd., Gurgaon (Jan ‘11 - Present)Assistant Manager-HR Function (Transition)Growth Path:Jan’11 -Dec’13: Team Leader (HRO)Jan’14- Present: Assistant Manager-HR Functions

Key Result Areas:As Assistant Manager-HRO Function (Transition) Working the team of Operation Manager for new process setup as per SLA. Coordinating with SCI-US on process related issues, knowledge transfer and transition of new processes Managing the entire resource planning, manpower management and maintaining quality standards; performing root cause

analysis for any non-compliance Working for US clients, managing the payroll, finance, billing, and employee data management processes, Unemployment,

Benefit, tax etc. Performing various activities like goal form, performance assessment & salary increment, goal review, feedback sessions Steering service operations for rendering & achieving quality services; providing first line customer support by answering

queries & resolving their issues, ensuring minimum TAT; assessing customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements & achieving higher customer satisfaction matrices

Highlights: Role and Achievement

• Completed the transition project for PEOPLE HRO client wherein transitioned the complete finance process including transition bill receivable and payable, ACH process, deductible billing calculation, cash postings and commission pay, check reconciliation, monthly benefit computation which helped USA team to generate W2 in year end

• Received an appreciation Email from Christopher Cobb (manager Finance PEOPLEHRO) for contribution in Finance and tax at year end)

• Establishing the scope of planned services• Definition of transition plans which include feasibility studies, process migration and change control process• Management of transition plans and Develop SOP’s• Audit and process re-engineering • Provides functional guidance to the local team in the area of transferred services (including operation of servers,

operation of networks and customer support)• Actively supports set-up of working procedures and infrastructure• Establishes and maintains clear mechanisms to communicate project status and change with the project team and other

stakeholders• Communicate resource needs and project issues with the project management team as well as managers• Responsible for Build and execute the complete project plan and assure project cost control• Preparing Transition balanced scorecard .• four onsite and six offsite process transition.

• Planned and organized events and fun activities such as Assertiveness and Sandwich Club for employee engagement and other common celebrations

• Reduced the salary discrepancy problems and issues by 20% and almost zeroed it using measures such as Equal Pay for ‘Like Work’

As Team Leader – Role and Achievement

• Regulated various HR functions like earnings and deductions adjustments, payroll reports EDM• Transitioned the payroll software for entire organization and its changes and implementation.• Supervised the team of nearly 15 members, identified the training requirement and planned & imparted trainings to the

employees as and when required thereby enhanced their productivity• Directed the entire process of relocation for expatriates, which included guiding them on different challenges related to

relocation, expatriates’ tax calculations and payment adjustments for various payroll cycles

Highlights:• Worked on-site (US)on a transition project to study client’s processes, provided consultation to the client, imparted

training and completed the documentation form the entire process• Successfully completed a quality improvement project by taking 3 measures (Process Flowchat, Contraol Chat and Cause

and effact Diagram) which thereby resulted in 12% improvement in the existed quality of the process

PlatformOne India Pvt. Ltd., Gurgaon (Jan’07 – Dec ‘10)Growth Path:Jan’07-Dec’08: Associate- US PayrollJan’09- Dec’10: Senior Associate (HR Function US Payroll, EDM and Work Comp)

Key Result Areas:• Executed manual adjustments during the payroll as per employers’ or employees’ requests like adjust their deductions,

taxes withholdings, vacation pay; made arrangement for direct deposits (through automated clearing house)• Imparted training to the new joiners and enhanced the productivity

Highlights:• Received the Best Qulity (Twice) and TAT (3) Award in recognition of payroll and enrollment (best quality in payroll and

with TAT delivery• Worked on the transition project and transitioned the Work compensation process of USA (Tampa) client which

included new claim login and modified the old claim status, maintained RTW (Return to Work) dairy, uploaded monthly loss run, developed late letter and sent it to the clients, and reconciled the claim, Wage Statement , Co-coordinating with adjuster and CSP’s etc.

ASSIGNMENTS

Successfully complete offline process transitions like:o SSN verification where the primary purpose was to track individuals for Social Security purposeso Add-Ins (Lawson)- mass report and processing via Add-Inso Union reconciliation- reconciled union clientso Transitioned the finance work for other client named PlatformOne which included Tax & AP Payments, garnishment

report, month end report, bank reconciliationo Unemployment o Benefit o Tax

I T S K I L L S

• Sound knowledge of Lawson, Add-ins ,PRISMHR,C Factor,, Quick book, GoToMeeting, Microsoft Visio, MS Office Suite, Adobe and Internet Applications

T R A I N I N G S

• Boot Camp• LDP • Analytical Thinking • Improving Cross-cultural Communication

A C A D E M I C D E T A I L S

PDGBM from NIMT Ghaziabad, Autonomies University in 2007 with 62% B.Com. from Gossner College, Ranchi, Ranchi University in 2001 with 59.5% 12th from Gossner College, Ranchi, Bihar Board in 1998 with 65.5% 10th from HSKB High School, Bihar Board, Itkhori,Jharkhand in 1997 with 45%

P E R S O N A L D E T A I L S

Date of Birth: 5th January, 1981Languages Known: English and Hindi Mailing Address: C-6A, 81 A, Janakpuri New Delhi-110058Visa: B1/B2 Visa of USA