eva zeuthen bentsen

8/7/2019 Eva Zeuthen Bentsen

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Tendenser indenfor offentlig

ledelsenr det glder hospitaler

Hospitalsdirektr Eva Zeuthen Bentsen, Gentofte Hospital


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Tendenser hvad mles en dansk offentligsektor og dens ledelser generelt p?

Politisk tilfredshed og ressourcetildeling

Omkostninger/konomioverholdelse Produktivitet

Medarbejdertilfredshed

Processer

Brugertilfredshed


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Hvad er nye tendenser? Eller hvad er udviklingeni den private sektor og i udlandet?

Kunder, kunder, kunder mere brugerorientering

Effektivitet (outcome)

Forandrings/innovation/

http://www.nhs.uk/Pages/HomePage.aspx

http://www.sst.dk/

http://www.regioner.dk/
http://www.nhs.uk/Pages/HomePage.aspxhttp://www.sst.dk/http://www.regioner.dk/http://www.regioner.dk/http://www.sst.dk/http://www.nhs.uk/Pages/HomePage.aspx


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Putting patients and public first

We will put patients at the heart of the NHS, through an informationrevolution and greater choice and control:

- a) Shared decision-making will become the norm: no decision about me withoutme.

- b) Patients will have access to the information they want, to make choices about

their care. They will have increased control over their own care records.- c) Patients will have choice of any provider, choice of consultant-led team,

choice of GP practice and choice of treatment. We will extend choice inmaternity through new maternity networks.

- d) The Government will enable patients to rate hospitals and clinicaldepartments according to the quality of care they receive, and we will requirehospitals to be open about mistakes and always tell patients if something hasgone wrong.

- e) The system will focus on personalised care that reflects individuals healthand care needs, supports carers and encourages strong joint arrangements andlocal partnerships.

- f) We will strengthen the collective voice of patients and the public througharrangements led by local authorities, and at national level, through a powerfulCommission.

- g) We will seek to ensure that everyone, whatever their need or background,benefits from these arrangements.


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Centralisering og

effektivisering


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Benchmarking og lring

sundhedsfaglig og

organisatorisk


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Store enheder og meresamarbejde


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Innovation med udgangspunkt i brugeren


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Transparens og synlighed


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get brug af data i ledelsesarbejdet


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Om at imdekomme krav

Kende dem

Erkende dem

Omstte dem

Implementere dem

Personificere dem

Synliggre dem

Italestte dem

Reagere p manglende imdekommelse


13/14

Sygeplejersker, lger og djffereen unik bevaringsvrdig ledelsesmodel ?

Centralisering

Benchmarking og

lring

Store enhederInnovation med

udgangspunkt i

brugeren

Borger og

brugerinddragelse

Transparens og

synlighed

get brug af data i

ledelsesarbejdet


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Hvad betyder det for ledelsesopgaven?

ndring af traditionel fagprofessionel fokus

Nye ledelseskompetencer

Nye magtrelationer

Nye ansvarsomrder

Mere intraorganisatorisk samarbejde

Mere strategisk kommunikation

Anderledes rekruttering

Konfrontationsvelser med omverdenen

Ud af sygehusorganisationen ind i andre netvrk

Datafokusering

eva zeuthen bentsen

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