krishna prasad d.docx
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KRISHNA PRASAD D
Address : #73,2nd main, Gollahalli, Anjanapura post, Bangalore - 580062E-Mail ID : [email protected] : +91 9901557664
CAREER SNAPSHOT
To acquire a position that affords me the opportunity to bring my technical expertise, problem solving skills and willingness to learn to make an organization successful.
AREAS OF PROFICIENCY Continuous Improvement KPI Measurement Cross Functional Coordination Monitoring Tools UAT Process Documentation
PROFESSIONAL EXPERIENCE
May 2012 – Till date in MACH Clearing Solution India Pvt. Ltd, Bangalore.
System Analyst – Operations SME, Starhomemach (Formerly MACH Clearing Solution India Pvt. Ltd,)
Current Functional Area: Operations & Surveillance Support
Worked on the telecom product applications (NRTRDE, TAP, MME, MBP & ISR) Actively involved in first level investigation of application issues. Ensured to involve the appropriate stake holders for all the major application problems. Performing daily checkups and manual workarounds on production environment with
Shell Scripts, PL/SQL Procedures and SQL Queries. Cross functional co ordination with System Management, Network, DBAs, Application
and Product Support. Remote support for production servers and applications. Hands on experience with Tivoli, Zenoss, Hobbit and in-house monitoring web portal. Documentation of alerts / alarms through ticketing system. Documenting and updating Known Error Database (KEDB). Ensured to track repetitive alerts and provide the required resolution through team co
ordination. Performing User Acceptance Testing for application releases. Automated regular monitoring to reduce process time. Configuration of monitoring tools (Hobbit, Zenoss and in-house Web portal)
SYSTEM WORKED:
Servers: IBM-AIX v4.3 / 5L, SUN Solaris 9, RHEL 4, Windows 2000/2003 Servers. Database: Oracle 9i, 10G & 11G. Applications: In-House developed applications as well as 3rd party.
COMPANY PROFILE
Starhomemach is 2nd largest clearing house, 40 billion transactions and 24 years of Roaming Experience. With a workforce of over 400 people worldwide, and 300 customers globally, Starhome MACH are uniquely positioned to address the multi-dimensional challenges in the roaming market today. At a time when subscribers’ expectations are increasing, roaming regulations and competition are impacting operator revenue margins, and technology interworking complexity continues to increase, mobile operators need an up-to-the-minute range of real time technologies.
Starhome MACH’s combined strength brings to market a unified set of solutions that provides one place to manage your wholesale and retail business, simplifying the life of the roaming department, whilst driving more business value from the roaming network. The company has a wide range of network and cloud-based solutions wrapped with complete business intelligence and business management.
TECHNICAL PROFICIENCY
Unix, SQL and MS Office Manual testing, Bugzilla
CERTIFICATIONS:
ITIL(2011) foundation course certified by APMG ITIL(2011) foundation course trained by KPMG
SCHOLASTIC BACKGROUND
2008 – 2011 : Bachelor in Engineering (Telecommunication Engineering),APS College of Engineering,Bangalore, affiliated to VTU Belgaum.
2005 – 2008 : Diploma course (Electronics), VET B.V.L College, Bangalore.Dept. of Technical Education, Bangalore, Karnataka.
2003 : SSLC (10th grade), Vijaya High School, Bangalore.KSEEB Bangalore, Karnataka.
PERSONAL DETAILS
Father’s Name : Devendrappa ADate of Birth : 14th September, 1987.Nationality : IndianLanguage Known : English, Hindi, Kannada, Tamil, TeluguPassport Details : Valid passport
Place: BangaloreDate:
KRISHNA PRASAD D