SHIV KUMARMobile: +91 9718465189 E-Mail: sachdev.shiv@gmail.com

Aspiring to attain career enrichment through by being constructive and innovative in my efforts and to make myself competent enough for performing all my tasks independent responsibility as well as in a team in the organization so as to

move ahead in my life and add to the growth of the organization.

Professional Synopsis

A dynamic professional with 6.5 years of rich experience in Telecom with strong knowledge of Software Upgradation, Fault Management Base Station Subsystem (BSS-FM) Network, Troubleshooting, Site Monitoring and Root Cause Analysis (RCA) for 2G,3G & LTE.

Software Upgradation of BSC, mcBSC,  mcRNC,RNC & LTE Nodes. CD Upgradation ,Software Upgradation of BTS,WBTS,ENODEB LTE Integration, Site Grow, DE grow, Fault Management & ATP closure. Giving Support to Field Engineer for LTE. Extensive experience in Health checkup and backup of BSC& RNC. Good understanding of Resolving GPRS related issues for 2G & 3G. Experience in Regular Site monitoring Good knowledge of industry standards and protocols related to Root Cause analysis Monitor call flows and maintain service models to feed the planning tools Ensure projects are established to maintain KPIs and customer expectations Strong written and oral communication skills. Strong interpersonal skills including mentoring skills Strong planning and organizational skills Creating, Updating and Managing Process Documents Ability to implement new Technologies with ease Can work effectively in team, as well as individually

Areas of Excellence

Client Servicing Mapping client’s requirements and ensuring rendering of effective solutions to the clients’ in-line with the specified

guidelines related to process Liaise with the Customer as focal point for all high priority & major incidents reported Identifying improvement areas & implementing measures to maximize customer satisfaction levels Develop an understanding of the clients organizational structure and infrastructure environment Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved

service levels Taking various initiatives for maintaining SLA (Service Level Agreement) Use Escalation matrix appropriately to get appropriate level of focus from management team

Quality Assurance Taking stringent quality measures including preparation of necessary documents to ensure compliance with above

standards & customer requirements Remotely Handling 3G sites & Alarm Clearance, Health Checkup & doing planned activities as per Customer requirement

Organizational Experience

1. Apr 2016 till Date Working As SUS Engineer (Software Upgradation Services) with Nokia Networks.2. From Nov 2015 to Apr 2016 worked with Samsung electronics India Pvt. limited (RJIO project) as AN

LTE Integration engineer.3. from June 2014 to Oct 2015 with Nokia Solutions & Networks India Pvt. Ltd, NOIDA as a BSS-Engineer

(Fault Management)4. From Jan 2013 to Oct 2013 Worked with Nokia Solutions & Networks India Pvt. Ltd, NOIDA as a BSS-

Engineer (Fault Management)5. From Oct 2009 to Dec 2012 Worked as Alarm Monitoring Engineer with Nokia Solution &Networks

India Pvt. Ltd

Job Description:

Role: Software Upgradation (SUS) Engineer.

Software Upgradation of BSC,mcBSC RNC, mcRNC & LTE Nodes. Software Upgradation of BTS,WBTS,ENODEB CD Upgradation from Older Version to New Version. Patch Implementation during Upgradation.

Role: LSMR Engineer

LTE Integration, Site Grow, DE grow, Fault Management & ATP closure . Using various tools like LSMR, Site forge, Neo north, Secure CRT for Giving Support to Field Engineer for LTE.

Role: FM-BSS-Engineer

Fault Management for AIRTEL BSS Network. Troubleshooting & fault finding for all BSC, BTS elements Remotely handling faults & assist to field team for fixing. Health checkup of BSC & RNC computer units as regular activity (BCSU,MCMU,OMU,DMCU,ICSU,NPGEP): Diagnosis of faulty units to determine the exact fault & providing remote assistance to replace the same. BSC & RNC back up on FDU & Fallback on WDU as per pre -planned schedule. Checking status for Restoration of signaling links (Ater), GB links & Circuit Groups to Enhance the Network performance. 24*7 support to field engineers regarding BSC, BTS, RNC, WBTS related issues. Remote login into Transmission units of flexi & Ultra BTS through Terminal Network management for updating Traffic

manager. Rectifying of quality degraded alarms on TRX like 7601, 7606, 7604,7745,7743,7741. Rectifying major traffic affecting (Call Drop) alarm like 2992, 2993 on Abis AND Ater interface to maintain KPI under

desired figure. Solve ZERO call cells on high priority.. Regular monitoring of Block-TRX and make them working from BSC end also with the help of RF, field engineers. Coordination with NOKIA CARE team for handling Emergency cases and raising care cases. Trouble ticket and work order (Task) generation using PT4 software. Analyzing root causes of BSC & BTS outage and prepare cell outage report . Creation and deletion of TRX whenever required. Monitoring of 3G& 4G sites & support to Field Engineers & Doing planned activities for 3G for Troubleshooting of Faults

for DMCU, ICSU & various other units. Capturing various logs Like symptoms, TN 38, Zcollect logs for RNC. Resolving License issue & HSDPA,HSPUA cases for 3G sites. Resolving Zero Data cases for 3G & LTE.

Previous Organization: Worked as an Apprentice trainee at Denso India Ltd for 1 Year from Aug 2006 to Aug 2007.

Achievements: Received many appreciations for excellent work from various NSN clients.

Internal Trainings in NSN Noida

SYSTRA NOKIA Mastering GSM/GPRS/EDGE Air Interface, Protocols and Signaling UMTS Fundamentals.

Academia

Diploma in Electronics & Communication Engineering from Govt Polytechnic Hisar(Haryana)With 72% Marks.Diploma in electrical from I.T.I Rohtak with 73% marks.12thFrom HBSE, with 70 % marks.10THFrom Adarsh Sr. Sec. School Rohtak with 67% marks.

Personal Details

Date of Birth : 12thoct 1985Gender : MaleMarital Status : MarriedNationality : IndianLanguages : English Hindi and PunjabiPresent Address : S-149 B-1 Sunder Block, Shakarpur, Delhi-92Hobbies : Listening Music & Singing

I hereby declare that the above written particulars are true to the best of my knowledge & belief.

Date :Place :New Delhi