SURESH KUMARMobile: +91 – 8130599123, +91-9899605596-E-mail:

sureshandsatish101985@gmail.com Alternate-E-mail : sureshkumar101985@gmail.com

Seeking managerial assignments in Retail Store Operation/Production Operation Management/ Business development with growth oriented customer centric organization that observes and provides opportunities to scale new heights and also acts as a catalyst in developing skills required to emerge as a leader.

Professional Synopsis An astute professional with experience of more than (9) years in retail store

operation, e-commerce operation management, Client servicing and business development.

Currently associated with Moksha Production Creative solutions is the largest Creative Outsourcing Company with state of the art technology and over 250 in house talents.

We are currently working with over 500 e-commerce companies and independent brands like Jabong, Snap-deal, Amazon, Exclusively, Ask me bazaar, UCB, American Swan, Vero Moda, Only, Ye-pme, River Island, Burton, Dorothy Perkins, Pantaloons etc.

Previously associated with The Jade-e-Services (www.Jabong.com) as Assistant Manager Operation Production.

A proactive leader and planner with expertise in identifying key accounts, managing production house, studio setup, inbound team, photo shoot, QC Team, and achieving desired targets/goals.

Areas of Expertise

Retail Operation/e-Commerce/Client Servicing, Business Development Worked closely with sourcing team for starting a category deciding angles of

photography for different products, getting the photo-shoot, graphic designing done etc. i.e. managed by category starting from photo-shoot until the category gets live over the website

Driving team member responsible for allocating, mentoring and day to day activities of the team cross functional, gathering of information from sourcing team to resolve issues related to image production

Driving a team like (MIS Team, Inbound & Outbound Team, Back office Team, QC Team, Graphic design team )

Managing a team of creative people and ensuring that they bring out maximum productivity while maintain high quality standards.

Implementing result-oriented Operation plans to manage department within pre-set norms for achieving organisational objectives and ensuring profitability.

Rendering regular feedback with photographer and Stylist team on the performance, quality, turnaround and market trends.

Be responsible for revenue, customer-satisfaction metrics, strategic tie-ups and marketing initiatives across these platforms.

Identifying, contacting, structuring deals with, and on-boarding new vendors and brands into our platform.

Constantly interact with existing vendors to improve relationship, maintain cordial relation and negotiate better terms.

Generating leads from market and especially from e-commerce/retail domain. Responsible for raising invoicing and payments of all brand associated with us.

Career Details July- 2015 to Till Date

Moksha Productions Creative Solutions, DelhiDeputy Manager (Client Servicing/Operation/Business Development)

MOKSHA CREATIVE SERVICES:-

We are currently working with over 500 ecommerce companies and independent brands like www.Jabongcom, www.Snapdeal.com, River Island, Burton, Dorothy Perkins, Pantaloons www.Amazon.in,Yepme,Exclusivily,UCB etc.

The primary role of the Deputy Manager Client Servicing/Operation/Business Development is to prospect for new clients by networking, cold calling, advertising or other means of generating interest from potential clients. They must then plan persuasive approaches and pitches that will convince potential clients to do business with the company, we are also required to grow and retain existing accounts by presenting new solutions and services to clients.

The Accountabilities:

Management and planning of catalogue photo-shoot, model selection, editing and content writing to ensure timely delivery in cost effective manner for more than 200 clients and teaching production process alignment surety.

Meet potential clients by growing, maintaining, and leveraging your network Identify potential clients, and the decision makers within the client organization. Set up meetings between client decision makers and company’s practice

leaders/director. Plan approaches and pitches work with team to develop proposals that speaks to

the client’s needs, concerns, and objectives. Participate in pricing the solution/service. Handle objections by clarifying, emphasizing agreements and working through

differences to a positive conclusion. We use a variety of styles to persuade or negotiate appropriately with the client. Developing and implementing long term relationships with new and existing

Vendors/Clients.  Using knowledge of the market and competitors, identify and develop the

company’s unique selling propositions and differentiators. Providing guidelines and briefing photographers and studio managers to follow and

adhere the visual aspects of product display on website. Adhering and improvising guidelines to suit different types and styles of

merchandise. Managing and planning of catalogue photo-shoot, editing, stylist and Content

writing to ensure timely delivery in cost effective manner. Totally responsible for marketplace and branded products photo shoot process

inflow operations. To bring the best possible image display by styling and photography development. Managing loops holes of categories between different departments & suggest

solutions. Responsible for leading all functions within the studio(s) and meeting operational

goals, Including overseeing operational and creative teams.

Ensures quality imaging asset creation according to defined style guides while meeting operational metrics.

Ensures teams are appropriately resourced to deliver against business and operational Objectives.

Manages changing priorities and implements plans (staffing, space planning, Vendor Management etc.) to meet business needs.

Oversees studio-wide safety and loss prevention programs.

Uses customer feedback, metrics and other data to drive improvement and innovation for imaging.

Identifies opportunities to improve tools, systems and processes and partners with right teams to drive innovation.

Provides leadership, mentoring, training, development and performance management to operational and creative leaders.

April- 2012 to June-2015Jade E Services (www.Jabong.Com), DelhiAssistant Manager Operation- Production

The Accountabilities: Managing a team of creative people and ensuring that they bring out maximum

productivity while maintain high quality standards. Leading the transformation of the Quality Control Team at Jabong.com to move towards

improving the efficiency while imparting sustainability to the operations. Driving a team of 15 people (MIS Team, Inbound & Outbound Team, Back office Team,

QC Team) Driving a team of 15 photographers, 10 Stylist for model shoot and product shoot. Drive QC and GD team in every step where Photography Quality checks. Drive team for proper follow up of guideline for product shoot and model shoot. Coordination with sales team or share feedback on regular basis to increase new brand

in our web page. We specially focus on those vendors who manufacture or deals most fast moving

products. Taking care of styling in model shoot of apparel and product shoot of human life style. Taking weekly meeting of photographer, Stylist to view the change required in

guideline, Studio setup and styling. Taking Care of those reports where product is return by customer complains for

enhance our shoot quality and studio setup.

Attainments: Won a tour to Rishikesh for becoming the best Production in terms of Product Visibility

in minimum time in Web Page (www.jabong.com). (Service Milestone Award) for completing terrific two years with www.jabong.com. The winners of the “Élan Awards Quarter of the Year-2014 for the hard work “and

success with encouragement and applause

Since Jan.2009 to March 2012Assistant Store Operation Manager in Arrow Brands (Arvind Life style Brands

Ltd.), New Delhi

The Accountabilities:

Responsible of handling the department assigned thereby responsible for sales of the department and Visual Merchandising of the allotted department.

Staff briefing for Daily & Monthly target. Ensure proper display of merchandise and housekeeping on the floor in terms of visual

appeal, customer convenience, cleanliness and overall up keep of the concept(including back store)

Handling entire sales and operations of the store acting as a unit / profit centre head. Assisting customers and responding to customer complaints, requests, queries, and

comments Sales issues: finding new ways to improve KPI``s & KRA`s.

Meet sales targets, analyze figures. Forecast volumes, and strategize. Recruiting, training, supervising, motivating, and reviewing staff. Resolving health, safety, and legal issues for the store. Maintaining stock levels, ensuring the quality of supplies, and supervising the quantity,

type, and scheduling of orders. Acting as a link between management and staff. Handling the team of total 20 people on Daily basis. Identify Areas for Promoting the brand at different Levels. Monitoring & Updating the Signage & communication to the Store people. Educate people to source good business and give regular training on sales. Implementing Promotional Activities.

Attainments:

Attained star performer of the month for JULY 2009. Attained Certificate of achievement Level-1 Training in Arrow for Mar.2010

FEB’2007 to DEC’2009(WESTSIDE Unit of TATA Retail Ltd, Delhi)

(Sales Officer)

The Accountabilities: Ensure Discipline & compliance is maintained by the Department People. Maintain floor SOP``s. Executing floor plans. Use to give training to the staff for the products knowledge of Ethnic wear & Men’s

Wear. To look after customer’ problems if any on the customer service desk. Making actions plans to work on areas of improvement. Maintaining stock levels, ensuring the quality of supplies, and supervising the quantity,

type, and scheduling of orders. Meet sales targets for department, analyze figures, forecast volumes, and strategize. Acting as a link between management and staff. Training, supervising, motivating, and reviewing staff and to report on weekly basis to

DM. Handling the Team of 10 executive on the Men’s Wear floor. Monthly performance assessment and issuing performance letter to the Sales Team.

Attainments:- Selected as best employee in (Westside) lifestyle store for 2007. Within a year got (promoted as Sales Officer) for men’s wear department. Received star of the month award for Sep 2008.

Scholastics 2010-11:- Diploma in Retail Management from (IBME) Institute New Delhi. 2009:- Passed Graduation from Delhi University. 2006:- Passed Higher Secondary Examination from CBSE board. 2004:- Passed Secondary Examination CBSE board.IT SKILLS

(SAP) in front Retail Operation software. Good knowledge of Microsoft Word, Excel and PowerPoint.

Achievements Selected As Best Employee in (Westside) Outlet, and got promoted within a year as Sales

Officer as well as Product knowledge Coach for the Ethnic Wear and Men’s wear Department.

Awarded with the responsibility for handling the entire store operations in end of season sale at (ARROW) Brands in Jan.- 2009 , and got promotion on grounds level.

Awarded with Best Performer Certificate Singed by (C .E .O.) End of Season sale in (ARROW) Brand Store.

(Service Milestone Award) for completing terrific two years with www.jabong.com

Personal Details Date of Birth : APRIL 10, 1985 Marital Status : Married Languages Known : English, Hindi Personality traits : Quick Learner, Positive Attitude, Dedicated, Hard working,

Honest, Confident, Team player.

Address: : M/S Block Plot No-4A Mohan Garden Uttam Nagar NEW DELHI-110059.

DeclarationI hereby declare that the above written particulars are true to the best of my knowledge and belief.

Suresh Kumar