abhishek (cv)

Abhishek SinghPresent Address - Flat No 362, Helios-1,Clover Acropolis, Viman NagarOpp.Phoenix Mall Pune - 411014Mob.No.- +91-8447310159Email id: [email protected] EDUCATIONAL BACKGROUND

Course Year of Passing Institute Board/University

MBA (MARKETING) 2007 College of Business Studies

Allahabad Agriculture

Deemed University

B.Sc 2005 Bundelkhand University Bundelkhand University

XII standard 2001 BHEL Shiksha Niketan,Jhansi C.B.S.EX standard 1999 BHEL Shiksha Niketan,Jhansi C.B.S.E

WORK EXPERIENCE

Rockwell Automation India Pvt. Ltd. (Noida, U.P.) July 2015 – May 2016Job Title: Specialist – Customer Care Global Sales & Marketing

Reporting to Manager Operations India

Functions Expertise - Current profile –Account Manager – RA DistributorsDistributor/Customer Management & Order Management (In SAP)

Order booking and amendments (New sale & Service orders) in SAP. Order Processing and Verification in SAP CRM. Customer Service Management & Order Management (O2C) Processing Sales and Service Orders in the system as per the time lines and ensuring maintenance of

service level agreements. Taking Care of Taxes while processing the Orders in SAP like CST & Service Tax. Recognize/identify customer needs. Actively participate in meetings to address customer or internal process issues. Provide constructive input

to drive implementation of win-win solutions. Monitors order backlog and participates in resolving problems relating to shipment schedules. Provides

information on the status of orders and material availability, indicating all issues, resolution, and recovery plans

Performs availability check of the Bill of Material (BOM) Provides List Price and discount scheduled for the required BOM Proactively monitors the product life cycle (Catalog check) in SAP Prepares material requirement plan as per customer need. Tracking and maintaining inventory levels at distributors warehouse Coordinates with customs team for faster clearance of the material Arranging shipment of available material Arranging Road Permits Follow up with transporter for timely delivery of material Obtain the material from the India Stock or central hub in US Procuring the material from other countries if not available in our country Warranty and Exchange Services Product Services request is raised by the distributor/Customer Checking if the material is under standard warranty Providing Repair and Exchange services as per the nature of the product Priority Exchange services to be provided if there is a plant shut down situation

Credits and Returns Checking billing and shipping discrepancies Arranging for Sale Return or Schedule Return according to the policy Arranging for credit in case of NPSR Checking for billing discrepancy and arranging for credit at the item level

Email: [email protected] PH: +91 8447310159

Reports and Dashboards Responsible for making Open Status and Invoicing report for the team Prepare dashboards for Distributor’s KPI on monthly and quarterly basis Prepare the dashboard for activities and arranging calls for the region.

Yamaha Motor Solutions India Pvt. Ltd. October 2012 to April’2015.Designation: Senior Executive in Back Office OperationsKey Responsibilities:Dealer Management – Functional Support & Order Processing

Take care of Dealer Locator and provide support to update Active/Inactive Dealer information. Regularly interaction with concern teams for the resolution of dealer issues. Wrong Retail Punching Correction. Wrong Service Coupon punching Correction. Wrong Service Entry Correction. Provide customer stock to dealer with concern department approval. Transfer stock from Normal Retail to Institutional sale & Institutional to Normal Retail. Wrong Institution Name Correction Order booking of New Spare Parts in ERP. Yamaha Test Ride vehicle Claim Updating & Correction. Yamaha Dealer Warranty Claim Updating & Correction Yamaha Dealer Service Claim Updating & Correction. Reset Pymidol Password. Reset DST Password. Keep an eye on Dealer satisfaction level and prepare the MIS of Dealer Satisfaction Survey for the Dealer

Development department.

Dealer Management – Technical Support

Error correction in Pymidol Proficient in handling escalated calls for Pymidol and providing level 1 Technical Support to end-users Provided the Remote support & Net meting support using following software Team Viewer, VNC Server,

Remote Desktop.

MIS Report of Daily Sales

Take care of Opening Stock, Whole Sale, Retail and Closing Stock of All India Yamaha Dealers. Generating daily / monthly base MIS for Marketing / Finance / Logistics. Preparing daily / monthly Model wise / Color wise Retail Trend for Product Planning. Analyzing Zone wise / State wise / City Wise Retail & Wholesale and developing relevant MIS for

Management..Customer Complain Management-

Handling Customer Grievances & Complaint Management Maintain an accurate and current Customer database. Handling and registering of customer complaints and enquiries received through mails, social media and

customer care number. Evaluate complain and action to judge in close and update complaint. Coordinating with field Team Members for resolution of complaints. Daily updating status of open complaints and follow up for pending cases. Understand complain background and identifying complaint root cause and counter measure. Follow up of long pending complaints. Independently handling parts complain, including collecting parts number and ensuring resolution of

customers issue. Handling complaints pertaining to selected dealers in region directly. Monitoring percentage of complaints closure with time limit as per company policy. Improving percentage complaint closure in satisfaction mode. Preparing open complaints report on daily basis and sending to all concern department on daily basis. Visit to dealership for contributing to improvement of complain handling process. Identify frequent customer queries for inclusion in FAQ’S. Handling of customer’s appropriately to maintain or improve reputation of brand image in market.

General Affairs and Admin Billing.(Oct – Dec’2012)

Taking Care of all the Employee Expense Billing in Oracle Finance Module. Email: [email protected] PH: +91 8447310159

Timely Payment of Employees Mobile & Telephone reimbursement Bills. Payment of all Japanese Employee House Rent in Oracle on monthly basis and maintain MIS record. Payment of all International Travel Expense of Employees to different vendors. Interaction with local vendors for the maintenance and repair work. Comparing & reconciling the on line Purchases Order & Stationery Monthly MIS. Hotel stay Booking and payment for the guests. Generating Salaries of Drivers, House Keeping Staff on monthly basis. School Fee payment of Japanese Employee Children’s. Taking care of Golf Play Fee of Japanese Employee. Reconciliation of sources from where we receive the invoices and provide weekly status to the vendors. Maintain all the contract documents of all the service provider vendors. Regularly interaction with Finance Team for the payment of vendors as per the contract date.

Notable Contributions Responsible for YAMAHA RAY Refresh Calling Campaign(Scooter Segment). Responsible for YAMAHA ALPHA TEST RIDE Campaign(Scooter Segment).

Accenture Services Pvt. Ltd Designation: Senior Process Associate in Access Billing Management(F&A). Feb 2011 to Aug 2012Key Responsibilities:

Working for AT&T Client in Access Billing, responsible for Quality Monitoring and providing feedback to the team.

Handling Invoice processing for Multiple Legal Entities major UK, BULGARIA, MOROCCO etc Resolving the disputes. Process vendor invoices against their purchase orders Preparing and timely submission of Bills for payments. Interacting with client and suppliers on regular basis for the payment of their invoices. Maintain daily, weekly and monthly MIS to record the performance of each processor of the team. Identifying training needs and devise learning solutions for Process improvement. Error Resolution and Email support. Reconciliation of sources from where we receive the invoices and provide weekly status to the vendors. Reporting of Daily Production Report to Client.

MA-FOI RANDSTAD Client WIPRO Technologies(PUNE) Jan 2008 to Sep 2010 Designation: ExecutiveKey Responsibilities:

Handling Wipro FMG (Facilities Mgmt. Group) accounting. Preparing monthly/quarterly financials reports to be sent to Wipro Bangalore. Purchase Requisition, Account Entry of Bills, Maintaining Creating Purchase Order, Creating Bills Status of Day to Day Bills received, Checking, Verifying & Processing of Bills received, Preparing and timely submission of Bills for payments. Raising Debit Note. Transport Billing of different local vendors. Booking of cabs for the client. Updating the Payment received, Handling all office routine work like correspondence, maintaining files. Preparing & Processing Monthly Photocopy billing of six Machines after comparing Vendor Register Entries & Requisition Form Quantity, Comparing & reconciling the on line Purchases Order & Stationery Monthly MIS (received from Vendor) for

approval of Stationery Billing.

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COMPUTER PROFICIENCY

Oracle 11i Financial (AP,AR,GL,PR,PO) ERP Navision, SAP CRM ECC. MS office Internet


PERSONAL DETAILS FATHER’S NAME C.L.SINGHMother’s Name Rajeshwari SinghDate of Birth September 05, 1983Marital Status MarriedReligion Christian Permanent Address Type III 83 Sector II BHEL JHANSI

I hereby declare that all of the above information is true to the best of my knowledge and belief.

Place: PUNE (ABHISHEK SINGH)


abhishek (cv)

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