que es youstice

Smart application for managing

customer dissatisfactions

The challenge

90million complaints

per year-most complaints in EU:EnergyTravelE-commerceCar rental

No universal tool for consumers to complain

No customized tool for specific industries to manage complaints

CRM & cloud solutions offer costly, time-consuming, generic interfaces

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Market trends confirm it

• 2015: end of reactive customer service as we know it

• Companies need to be pro-active in approaching clients and resolve their issues FAST

GOAL:

PROACTIVE RESPONSE TO CONSUMER NEEDS. SOLVING DISSATISFACTIONS BEFORE THEY TURN INTO ISSUES.

Customer Care of the Future

STEP 1 •Digital-first relationship with a client (An engaging self-service)

STEP 2 •More human, personalized approach to a client

Current tools

“Classic” CRM:• Generic options• Costly • Time-consuming• Lack of

customer engagement

Phone calls

E-mails

Live chat

The solution

A simple web app where:

1. Customer complaints to merchant, clicking through sector-specific menu and selecting issue type2. Merchant staff see new issue on their dashboard, check it and respond within minutes3. They can agree on first solution or keep „negotiating“, responding in a fast, friendly way4. If parties don`t agree, customer can elevate issue to independent third party for a fast decision.

The solution

 Extra benefits:• GREAT way to show fairness and prevent negative reviews• Customers are ENGAGED in a dialogue and feel EMPOWERED• Businesses SAVE money thanks to a streamlined process and short

response time • PERFECT tool for cross-border complaints (=traders and consumers

communicate in their respective languages)  

Product

Install a module – integrate with your web or mobile app – make it visible to consumers – respond to issues

Easy integration

Where we‘re now

240 clients globally, growing every day Launched modules for e-commerce software

platforms 5 customized modules: retail, car rental, travel,

gambling, hotels (more to come)

Revenue model

•Consumers: free to use •Companies: EUR 10-100/month (SMEs) including insurance covering potential cost of 3rd party decisions•Special packages for corporate customers

• Dedicated dashboards, fast response-time, easy to use, fights negative reviews

• Available worldwide, in 10 languages (more to come)

• First global solution for transportation, car rental, gambling and hotel industries

Competitive advantage:

Transportation

Transportation

Login details:Click here to file a claim Respond as a retailer:sector.transportation@youstice.comdemopass

Car rental

Car rental

Login details:Click here to file a claim Respond as a retailer:sector.carrental@youstice.comdemopass

Gambling

Gambling

Login details:Click here to file a claim Respond as a retailer:sector.gambling@youstice.comdemopass

Hotels

Hotels

Login details:Click here to file a claim Respond as a retailer:sector.hotels@youstice.comdemopass

Our partners

THANK YOU!

Are you interested in piloting Youstice with us for free?

Contact us: alberto.elisavetsky@youstice.com