Jakarta September 11th

, 1985

Male, 30 years old

JL. Otista 64A Gg. Sensus I No. 11

RT. 001 RW. 04

Jakarta Timur 13330

Phone: 0856-94524955

Email: andhika_wira@yahoo.co.id or wira.andhika19@gmail.com

TRAINING

- Workshop of “Banking Application Audit Introduction” at Gunadarma

University

- Course of “Entrepreneurship” at Gunadarma University

- English Course at LIA

- CRC Training Level 1 (2010) by PT. Toyota Astra Motor

- CRC Training Level 2 (2011) by PT. Toyota Astra Motor

- CRC Training Level Advance (2012) by PT. Toyota Astra Motor

- QCC Training for Improvement and Innovation (2016) by Auto 2000

PROJECT & AWARDS

Thanks Trainers (We share, we care) from Auto 2000 (2012)

Regional Kaizen Marathon from Auto 2000 (2013)

FORMAL

2003-2007 Gunadarma University, Depok

Faculty of Economy, Management of Economy

2000-2003 100 Senior High School

1997-2000 Cahaya Sakti Junior High School

1991-1997 Krisna Elementary School

Educational Background

(April ’10 – Present)

PT. Astra International, Tbk – Auto 2000

Customer Relation Coordinator

Analyze Voice of customer (Quesioner, Deep Interview) by

customer survey

Inquiry customer complain report

Coordinator of Improvement Project from Toyota

Arrange and moderator Focus Group Discussion for service

improvement

Achieve target of Customer Satisfaction Level

Create and Implement activity Plan and Improvement from

weak item and root cause

Give a Training for a New Salesman about Service

Architecture, Company Profile & Customer Satisfaction

Maintain customer database by creating memberships of

Astraworld

PIC of Corporate Social Responsibility Program from Head

Office

Event Organizer for Showroom Events & Gathering Events

Managing Inventories promotions tools

Improve the display and decoration of showroom

Monitoring delivery vehicle to customer, SIAP PESTA

Maintain Fleet Customer : Government and Public

Transportation.

Arrange and moderator Training Product Knowledge & New

Information from Toyota.

Promotional activities and culture campaign of internal

services

Work Experience

PT First Media, Tbk

Lippo Group

(Okt ‘09 – April ‘10) Promotion Support Supervisor PT First Media Tbk was established in 1994 with the current network of 2,567 kilometers of 2-way 750 MHz hybrid fiber coaxial cable ( HFC), the company is the largest provider of high speed broadband

internet, cable pay TV, and high speed data communication services.

Preparing Equipment & Places for Exhibition of Sales

Promotion, such as : Permit, Tent, Gimmick, Laptop, etc.

Leading Team to Make the Event be Success

Make cooperation and good relation with other Division to

make the Exhibition have Success

Coaching new Staff

(Sept ‘08 – Okt ‘09) Customer Service Leader

Monitor all activities of Customer Service at Branch

Manage & handle the report of Customer Service Walk In

Handle special case, such as : Customer hard complaint, VIP

Customer, etc

Responsible & handle for company exhibition and big event ,

such as : Indocomtech, Mega bazaar, Java Jazz, GT Racing, etc

Solved problem for any matter happened in Customer Service

Division

Make cooperation and good relation with other Division to

create good image of Customer Service Division

(Sept ’07 – Sept ’08) Customer Service Walk In

Handle incoming Customer to Branch, either for complain or

for subscribe

Process all complaint from customer to related Division to

prevent become hard complaint

Monitor & follow up the process of Customer’s case from

begin till done

Send email for customer who has request Auto Debet CC

Assist process of extension project to Design Division

Survey to the customer area, if the area has not an account yet

then it could be taken a photo for create account

Gunadarma University

Promotion Leader Team

Promote Gunadarma University about the facility, study

program, etc

Present to Student of senior High School about the program

Sept ‘07 – April ‘10

2005 - 2007

Skill

LANGUAGE : Indonesian, English,

COMPUTER : MS Office, Word, Excel, Power Point, Open Office

MAIL : Yahoo, Microsoft Outlook, GMail.

Other

Enjoy team work as well as working individually and love interacting with other people.

Willing to work full time.

Good Communication Skill.

Hard Worker

Reference

References will be available upon request.