Date 10-Mar-13

1

ICICI Bank Credit Card Fraud Transactions

Customer Details:

Name: Vidhyadhar Bajarang Bhagwat Email: vidhyadhar.bhagwat@gmail.com Address: Evansville, Indiana, United States of America (From 14-Aug-2012 till Date) Phone: Mobile +1 812 204 3960, Home: +1 812 962 7774 Contact Phone Number in India: +91 99210 31892 (Phone is with Brother) Credit Card Number: 4629 XXXX XXXX 5002 Bank Details:

ICICI Bank

Subject: Fraud Transaction with my ICICI Bank Credit Card

Issue Summary:

I, Vidhyadhar Bajarang Bhagwat, work with Mphasis an HP Company as a Group Manager have transferred to United States of America for Company Work on 14-Aug-2012. I am working at client location Evansville, Indiana USA since 14-Aug-2012 as of until today. On 30-Jan-2013, I noticed that there are 49 fraud transactions done in India with my credit card 4629 XXXX XXXX 5002 and the total amount for fraud transaction is 114,402.78 INR. As I am still residing in USA from 14-Aug-2012 and I have my credit card with me, I am not liable to pay any of these fraud transactions amount. ICICI bank MUST NOT force me to pay this amount.

Issue Details:

Below are the details of this fraud transactions issue (in sequence of events):

I have moved to USA from India on 13-Aug-2012 and reached USA on 14-Aug-2012. The purpose of the visit is company project work.

Since 14-Aug-2012, I am in USA and have not moved out to any other location/country.

On 29-Jan-2013, I got a call from my brother stating about this fraud transactions incident. He said ICICI bank called and told about the fraud transactions and ICICI bank has blocked the card.

There are 49 fraud transactions, 2 are International transactions (looks like from BAHRAIN from the transaction details) and rest all are done in India. The transactions are done from 21-Jan-2013 to 29-Jan-2013 and the total amount spent is 114,402.78INR. All the transactions are done in person with various merchants, physically swapping the card. These are not online transactions. As I am NOT in India since 14-Aug-2012, there is no questions of I doing all these transactions, this point should be very much CLEAR to ICICI Bank. Also, a big question about why ICICI Bank waited so long to block the card when they already see these many fraud transactions.

Date 10-Mar-13

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Immediately, I have called ICICI bank customer care and informed about the incident. ICICI Bank Customer Care logged a ticket SR#256140254 and gave me confidence that ICICI Bank will take care of everything. They said, money will be credited in my credit card account within 7 working days and ICICI bank will do the investigation on this matter. The case has been logged as a dispute and ICICI Bank will contact me about further communication. It might take around 45 days to resolve the case.

On 31-Jan-2013, I was able to see the amount 114,402.78 INR (exact same amount that of the fraud transactions) credited to my credit card account by ICICI Bank.

I was bit relaxed to see that ICICI bank has resolved the issue. But, to my absolute shock, when I was checking my credit card account on 03-

March-2013, I noticed that the fraud transactions amount 114,402.7INR was showing as a due amount against my credit card account.

Immediately, I called ICICI Bank about the issue and ICICI Bank replied that I have to pay that amount. I asked for the explanation and insisted on the point that I am NOT AT ALL in INDIA from 14-Aug-2012, how can I pay the amount which I have NOT AT ALL used. ICICI Bank customer care officer, Reena Mehta told that, ICICI Bank understands but still I have to pay that amount which I strongly denied. Reena Mehta told me that I have to come back to India for further investigation. I explained that, I am on a specific project for my Company and if ICICI Bank needs any help, I am available on web camera, Skype, phone, email any time. If ICICI bank needs any evidence, I can send all those by email or by post. If ICICI Bank wants, they can send ICICI Bank executive to my US Address, in this Globalized world, I don’t think that would be a problem to ICICI Bank. Also, I told that my brothers/mother is in India and they can help in case needed.

I told ICICI Bank customer care officer that, I am holding ICICI bank account from last 12 Years and they can see how clean the account is. Also, I have two home loans from ICICI bank which should show how trustworthy/valuable customer I am. I am absolutely ready to go for sworn affidavit if needed.

ICICI Bank customer care officer, Reena Mehta noted all my points on 3-Mar-2013 and promised me to communicate further on the next action plan. I did not hear any communication from ICICI bank as of date. This is really frustrating experience with ICICI bank.

Evidences:

Below are the evidences and can be produced at the will, which proves Vidhyadhar Bajarang Bhagwat is in USA from 14-Aug-2012 till date.

Vidhyadhar Bajarang Bhagwat’s passport with India Immigration Team stamping when flied from Mumbai Airport (C.S.I. Airport) to United States of America.

Vidhyadhar Bajarang Bhagwat’s USA Air Line Tickets, Boarding Pass. Vidhyadhar Bajarang Bhagwat’s employer’s letter stating I am working with

them and deputized at USA since 14-Aug-12. Vidhyadhar Bajarang Bhagwat’s passport with USA Immigration Team stamping

when entered in United States of America.

Date 10-Mar-13

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Vidhyadhar Bajarang Bhagwat’s I94 form – which registers entry of all non-US citizen’s into the country. This is a mandatory form which everyone (non US citizen) has to fill at port of entry as per the US Government Rules and Regulations.

Vidhyadhar Bajarang Bhagwat’s signatures on the clients register with in time and out time details for every day.

Vidhyadhar Bajarang Bhagwat’s USA Bank Account Statements for the entire period in USA.

Vidhyadhar Bajarang Bhagwat’s every month’s electricity bills from Vectren Energy, United States of America.

Vidhyadhar Bajarang Bhagwat’s every month’s apartment rental payments to Regency Club Apartments, United States of America.

Vidhyadhar Bajarang Bhagwat’s every month’s phone bills/transactions from Vonage Phone Services, United States of America.

Vidhyadhar Bajarang Bhagwat’s every months Internet bills/transactions from WOW Services, United States of America.

Vidhyadhar Bajarang Bhagwat’s every month’s insurance payment for the apartment where he is staying.

Vidhyadhar Bajarang Bhagwat’s son Suyash Bhagwat’s register in school where Vidhyadhar’s signatures are available.

Action Plan:

Below is the action plan, if this issue is NOT sorted out by ICICI Bank:

Log online FIR wherever available. Log FIR with the help of Family members in India. Log complaint in Cyber Crime Branch. Log complaint to consumer court. Send a complaint to commissioner of police. Send a complaint to NRI point of contact. Log online complaints to the appropriate organizations. Send copy of all the complaints to Chanda Kochhar (ICICI Bank CEO,MD) Send complaint to RBI Governor. File a court case if needed.