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CURRICULUM VITAE

Worked in IBM Daksh Business Process Services Pvt. Ltd. as Technical Support Executive, from26th December, 2007 to 1st March, 2009.ProcessQuickTax : UK Based, Providing solution in Tax return filing.Quicken : US Based, Helping customer to maintain personnel finance.QuickBooks : US Bases, Providing overall solution to an Enterprise/Organization.

Worked in TeleTech services India Ltd. as a Customer Service Associate in operation, for 8Months.Process : AirTel, Solving customer issue such as SIM activation, Value added service activation anddeactivation etc.

Worked part time as a Computer Operator in PC Point, from 15th February, 2004 to 10th April, 2006.Installation of software and solving minor issues related to computer.

PGDM from Institute of productivity & management, Meerut.

Specialization : MarketingBatch : 2010:2012Marks : 70%

Certification course in Retail Management.Institution : EducationVallyDuration : 2 Weeks.

EXAMINATION SCHOOL/COLLEGE BOARD/UNIVERSITY YEAR OFPASSING % MARKS

B.Sc. Tata College, Chaibasa Ranchi University 2006 65.55%

Intermediate Tata College, Chaibasa J.I.E.C. 2003 53.44%

Matriculation S.S.C. High School J.S.E.B. 2001 59.76%

WORKING EXPERIENCE

VIVEK RANJANInstitute of Productivity & ManagementResource House, Pocket-G,Pallavpuram-1, Meerut-250110E-mail ID: vivekayu@gmail.com Mobile No.: +91-9359968169

PROFESSIONAL QUALIFICATION

EDUCATIONAL QUALIFICATION

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Project Title : Total Quality Management at Minda Industries Ltd. (Lighting Division).Region : Sonepat, Haryana.Duration : 60 Days

Project Title : To carry out the comparative study of consumer satisfaction of Maruti Swift

and Hyundai i-20.

Region : Meerut.

Duration : 15 Days.

Research Methods & MethodologyProject Title : Comparative study of consumer profile, using LIC & ICICI

Region : Meerut.

Duration : 3 Weeks

Consumer Behavior  

Project Title : To carry out study to define the consumer profile of people using Public Sector Bank

Duration : 2 Weeks

Strategic Management Concept

Project Title : Gems & Jewelry Company by the name of ³Frost India Pvt. Ltd.´

Duration : 16 Weeks

Received certificate of appreciation at IBM Daksh, for contribution to the QuickTax Season 2007-08.

Winner of prustuti-2011, summer internship competition at SMS Lucknow.

Second at Aristos-2011, summer internship competition at NIILM Greater Noida.

Received 2nd prize in Case Study Competition at Suresh Gyan Vihar University, Jaipur.

Received 1st prize in SMC class Project.Received 2nd prize in role play, and 3rd prize in Chinese Whisper in Management Games held at IPMMeerut.

 Ability to work under pressure and meet the deadline.

Flexible at work.

Strong determination and team player.

 Ability to cope with failure and learn from mistakes.

Strong aptitude to learn new skills and ability.

SUMMER INTERNSHIP

WINTER TRAINING

ADDITIONAL PROJECTS

ACHIEVEMENTS

CORE COMPETENCY

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Coordinator of IPM-Fiesta 2009.

 Active participation in annual program and management games at IPM-Meerut.

Member of New Wave IT-Club at IPM-Merrut.

Organized Faculty Development Program and IT-Business quiz at IPM-Meerut under New Wave IT-

Club.Organized Sports Event at IPM Meerut in 2011.Industrial Visit to Maruti Suzuki, Gurgaon.

 Attained seminar on blue print for success, addressed by Rosemary Rain at IPM, Meerut.  

Date of Birth : 15th June, 1986.

Father¶s Name : Mr. Umesh Kumar Singh.

Occupation : Businessman.

Mother¶s Name : Mrs. Prabha Devi.

Occupation : Homemaker.

Language Proficiency : Hindi, English.

Permanent Address : New Colony Toongri, Chaibasa, Singhbhum West,

Jharkhand ± 833201.

Present Address : Institute of Productivity & Management

Resource House, Pocket-G,

Pallavpuram-1, Meerut-250110

Date:

Place:

VIVEK RANJAN

DR. ASIT MOHANDirector IPM-MeerutResource House, Pocket-GPallavpuram, Phaase-I, MeerutU. P.Ph: 0121-2577289, 2576608Mob. No. 09897071588

MR. SARVJEET SINGHDeputy Director IPM-MeerutResource House, Pocket-GPallavpuram, Phase-1, MeerutU. P.Ph. No.:0121-2577289, 2576608Mob. No.: 09897073120

EXTRA CURRICULAR ACTIVITYIES

PERSONAL INFORMATION

REFERENCE