Akash Kulkarni

Email: kulaakar@gmail.com

Mobile No.: +91-8689996299

Address: Kalyan , Thane District , nr Mumbai, Maharashtra , India

Customer service Executive PROFESSIONAL 

I am  experienced Customer service Executive professional ,and have exposure of working as Ground Staff  for a Ground Handling agency at Mumbai International Airport ,Guest Relations Associate for Adlabs Imagica Entertainment Theme Park & organizing Exhibitions and events, am seeking a challenging opportunity to showcase my expertise and experience in co-ordination of executing operations.

With experience in co-ordination in operations and logistics, aspire to work in a dynamic organization that will help me in applying my exposure towards the growth of the company.

CORE COMPETENCIES Customer Service

Operations Executive

STRENGTHS

Communication skills Good Negotiation Skills Networking

Planning and Organization Time Management Customer Satisfaction

3 YEARS OF PROFESSIONAL EXPERIENCE

Customer Service Experience

Cambata Aviations Pvt. Ltd (Internship) – Ground Handling staff( 2011-12)

Responsibilities

Assistance in Immigration and Custom Clearance of Passengers and In-Flight Crew Baggage Clearance . Assist Airline & Passengers with other operations like Boarding , After Flight Report

Filing etc. Adlabs Imagica Entertainment Theme Park – Guest Relations Associate,Operations(2013 -14)

Responsibilities

Assist Guests with Ticketing Info , Park Info , crowd control and diversion in peak hours and in case of crisis ..

Baggage Handling Prepare reports at the end of the day for special incidents(complains &

Grievances).

Operations Executive Experience

Assistant Event Administrator (Freelance)Eternal Events Pvt Ltd. & Various Event Management companiesSince 2008

Responsibilities:

Assist the Event Manager in planning and organizing events, handle and manage the pre-logistics requirements, and to ensure that all digital communications are sent on time and received

Create guests lists, project plans, communication calendar and send invitations, collect guest responses and update the event lead and corresponding partners on the same

Production & Execution Executive Eternal Events Pvt Ltd .Apr 2012 to Dec 2013

Responsibilities:

Assisting the Manager is in house management operations, pre event preparation and supervision to ensure safety and hygiene

Liaise between the sales and operations department, conduct pre event inspections and site visits and respond to client inquiries within the set time

Collecting and finalizing project details, delegating responsibilities and updating the operations and marketing department on the same

Assist in the development of event promotions through sending flyers, brochures and invitations, coordinating with vendors with respect to logistics and event schedule

EDUCATION & CERTIFICATIONS

Diploma in Airport Management& customer care , Completed in 2010Avalon Aviation Academy,Mumbai, India

Bachelor of Commerce, Completed in 2013Mumbai University, India

Other SKILLS

MS-ASCIT Technical Analysis of Shares Diploma in Airport Management and customer care

Certificate course in Personal Counselling( CBT or Carkhuff model)

PERSONAL VITAE

Date of Birth : 10th Jan 1990Nationality : IndianSex : MaleMarital Status : SingleLanguages : English, Hindi, Marathi and Kannada