SIDDHARTH SRIVASTAVAAddress: 445 E Ohio St, Apt-3501, Chicago, IL 60611 Telephone Number: 3129121324

E-mail: sid.srivastava04@gmail.comEDUCATIONKendall College September 2014 – March 2016Location: Chicago, Illinois Bachelor of Arts in Hospitality Management Concentration: Asset Management

Vatel International Business School Hotel & Tourism Management September 2011 – March 2014Location: Nimes, France

EXPERIENCEThe James Hotel (Front Desk Agent) Chicago, Illinois October 2016-Presently Working

Managed 150 check ins during the day, explaining the guests about hotel amenities Received several guest recommendations on company surveys in one month for making guests experience memorable Went through the arrivals sheet to make sure guest reservations were routed for Room Tax and incidentals and made sure

their requests were approved for having a high floor or room with a view etc. Upgraded guests as per the availability in the hotel to enhance guest experience

Hyatt Place Chicago River Nort h (Front Desk Agent) Chicago, Illinois April 2016- June 2016 Managed 80 check ins a day and during peak season managed 100 to 150 check ins Achieved the top spot for Kipsu which is enrolling guests into a personalized messaging service during their stay Answered all questions and queries of guests on the phone and at the front desk Followed all guidelines provided by the management in greeting the guests, enhancing their experience and establishing

a relationship with the guests for which the guests gave me a good feedback Responsible for handling and counting the bank at the end of every shift and complied with the hotel’s accounting

procedures Monitored room availability, selling strategy, discounts and frequent guest program benefits

Kendall College, Capstone Project (Chief Executive Officer) Chicago, Illinois October 2015- March 2016 Leaded a team of 8 students, bringing cohesiveness and supervising our team into a definite direction Adapted to team requirements, solving conflicts, delegating communications within the team and experienced decision

making for our team Designed a brand for an independent hotel including design concepts and services of our hotel Created a Marketing, Operations, Sustainability, Financial and Food & Beverage Report Presented the hotel business plan in front of industry professionals with the ADR and Occupancy generated by our hotel

Taj Palace (Front Desk Agent) New Delhi, India March 2013- August 2013 Welcomed guests at the welcome desk and assisted them to the front desk Handled at least 180 guests per day to Check In & Check Out Answered all guest queries that they had mostly for the hotel and the city Allocated certain number of rooms for those guests who came in early or had walk ins

Park Inn by Radisson (Chef & Server) Nice, France March 2012- August 2012 Checked all the stations for stocking the resources during the services for the day Monitored the mis en place for proper organization for smooth service Organized the menus for the services during the day and prepared the meals on the menu Managed and stocked inventory accurately without running out of supplies Served tourist groups for breakfast equivalent to 150 people during breakfast service for 8hrs Arranged the whole restaurant of 100 seats for the next day Assisted in the other restaurant of the hotel with 42 seats for lunch

SKILLS/QUALIFICATIONSLanguages: English and Hindi (Fluent), French (Intermediate), Spanish (Beginner)Skills: MS Office Proficiency and Opera Software