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Lauren Chan, Janelle Stiehl,

Hanlin Yang, Avianne Birkett

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Commercial

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Company Background

Founder: Robert Kuok

Numbers of properties: 72

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Milestones 1971 - R. Kuok opens first hotel in Singapore

1982- First Shangri-La in Hangzhou, China

1989 - Traders Brand is launched

1997 - Integrates hotel ownership and management group

39 Properties by the end of the 90s

2000s Expanded to Middle East and North America

2004- Shangri-La Academy opens

2005 Plans to open 15 new locations and to reach 100

properties by 2010

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Milestones Contd

2004 - Shangri-La Academy opens

2005 - Plans to open 15 new locations and to reach 100

properties by 2010

2010 - Opens a hotel in Paris

2011 - Introduces the Kerry Brand

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Shangri-La Hotels Which of Shangri-Las brands offers yoga and Pilates classes to

their guests at the hotel?

The Traders hotel in Malaysia

The Shangri-La hotel in Hong Kong

The Shangri-La hotel in Vancouver

Answer: Shangri-La hotel in Vancouver.

Five Star Luxury Hotels In Vancouver: pilates and yoga classes are offered to

guests staying at the hotel There is also a 5000 square foot fitness center for guests.

Shangri-La Hotels strives to provide all guests, especially guests travelling forpleasure, with five star accommodations.

They serve guests only the most superior food and offer the best hospitalityservices

In the Shangri-La hotel in Vancouver, British Columbia, many of the suites comewith their own balcony.

The suites range from Executive to Orchid suite, which is the most luxurious

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Shangri-La Hotels

Which Shangri-La brand has a zoo and a trout farm at one its

hotels?

The Kerry Hotel

Shangri-La Resorts

Traders Hotels

The Answer: The Shangri-La resort in Skardu, Pakistan

In the Shangri-La resort in Skardu, Pakistan, there are 60 cottages onthe lake

Shangri-La resorts have a range of the exotic retreats

Similarly, Shangri-La resorts have extensive F&B department and five

star accommodations

Shangri-La Resorts

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Kerry Which Shangri-La property has a microbrewery on site?

Traders Hotel, Male

Kerry Hotel, Pudong

Traders, Chennai (India)

Shangri-La Hotel, Tokyo

The Answer: Kerry Hotel, Pudong

Kerry hotels are a new addition to Shangri-La and were

introduced in 2011. 2 properties - Beijing and Pudong, Shanghai

Caters towards business and leisure travellers

Offers the Club

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Traders

Which Traders Property offers a pillow

menu?

Traders Upper East Hotel, Beijing

Traders Hotel, Singapore Traders Hotel, Dubai

Traders Hotel Beijing

The Answer: (BOTH) Traders Hotel, Beijing

properties

Caters towards business and leisure

travellers

There are thirteen (13) Traders hotels in

the Eastern Hemisphere with two (2)

to be opened later this year and one (1)

in 2013. The brand also offers the Traders Club

Suites sizes from approximately 66 square

metres to 207 square meters

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CHI, The Spa CHI spa is a separated brand of

Shangri-La, but it is located on

Shangri-La properties and a part of

them

CHI spa is a separated brand of

Shangri-La, but it is located onShangri-La properties and a part of

them

Objective is to leave guest feeling

relaxed

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Gold Level

Priority Check

in/out in an

exclusive area

Pillow Preference

Welcome fruits Free Local Calls

Priority Waitlist

Jade Level 20 qualifying

nights

25% bonus with

GC Award Points

Complimentarybreakfast with

partner

Room upgrade

when applicable

Diamond Level

50 qualifyingnights

50% Bonus withGC Award Points

Complimentary

suit-pressing Priority check-

in/out in TradersClub/Horizon ORin-room check-in

24 hours conciergeservice for non-staying guests

Rewards Program

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SustainabilityEmbrace Care for People Project

Each hotel is committed to a 10-

15 year partnership with a school

or orphanage

They help with things such as

Infrastructure support,

fundraising and life-skills training

Sanctuary

Shangri-Las care for natureproject

They try to ensure biodiversity

conservation and habitat

protection is consistent for all

the resorts

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Shangri-La Academy

Opened in 2004 in Langfang, China moved to Sun Yat-sen University in

Zhuhai in 2008

The Academy was created to foster

a learning environment for

potential and current employees

Courses at the Shangri-La Academy

include: certificate in culinary arts

and cuisine, certificate in food and

beverage operations, certificate infront office operations, certificate

in housekeeping operating and

advanced hospitality management

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Thank you for listening!