abhishek_sharma_cv_2016

Abhishek Sharma Email: [email protected]: +1 (470) 899-7030

+1 (470) 313-2607

To work in a challenging and creative environment and effectively contribute towards the goals of the organization.

Summary of Qualifications A competent professional with 9+ years of quality experience of Information Technology in

Analysis, Development, Support and Telecom Billing , Banking Domain with expertise in PL/SQL, Oracle 9i , Unix & SAS9.3

Thorough experience in Development, Application Support, Testing, configuration and requirement capturing in Telecom Billing [Wireline Postpaid Retail billing] and Interconnect (Wholesale) Billing Domain and in Banking (Credit Card Risk &Fraud ) Domain.

• Exposure to other areas in Business Support System like Global Billing & Postpaid Billing, Rating etc. and GE Energy (Power& Water) Domain, Banking (Credit Card Risk And Fraud) as well.

Well versed in Intec Singl.eView Convergent Billing System & Telarix Interconnect Billing Tool (IxTools v 6.3) & Intec interconnect Billing v6.07 and Experian Powercurve Banking Fraud/Risk Strategy Management tool.

Hands on experience on different architectures of Singl.eView (Single-Instance, Multi-Instance, High Availability and Scalability).

Exposure to effective interaction with business team & application Vendor.

Excellent communication & interpersonal skills with strong analytical, team building, problem Solving and organizational abilities.

Experience: Currently working in iGATE Patni from Jan 2011 to Till Date (Since 5 Yrs) as a Technical Lead. Worked in Wipro InfoTech Ltd., Gurgaon for 12 months (Jan 2010 To Jan 2011) as a Senior

Analyst Programmer in Telecom Interconnect Billing Operations & Support. Worked in Reliance Communication, Mumbai for 3.2 yrs (Dec 2006 To Jan 2010) as an

Assistant Manager (Sr. Operation Engineer) in Telecom Wireline Postpaid Billing Operation & Testing.

Technical Summary

Languages : Java 5, SQL, PL/SQL, Sun Solaris Unix Ver 5.10, SAS 9.3

Data Bases: Microsoft Access, SQL

Server, Oracle 9i ,10gMiddleware:

Tuxedo 8.0

Telecom Billing Application: Intec/CSG Singl.eView Convergent Billing v6.01 Telarix Interconnect Billing Tool (iXTools v6.3) Intec/CSG Interconnect Billing v6 & V7.1

IDE’s And Tools : Toad 9.0, Putty ,Clear Quest , Remedy, Intec

Codifi,EBC,Autoloader Experian Powercurve Strategy Management V1.6 FirstData Defense Edge Fraud Mgmt. tool & Client

Defined Scoring Strategy Manager 2.1.3

Professional EducationDegree / University / Institute Description Percentage Year

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mailto:[email protected]


+1 (470) 313-2607Certificate

B.E. Medi-Caps Institute Of Technology And Management, Indore

Electronics and Communication Engineering 68% 2005

H.S.C Madhya Pradesh State Board, Bhopal

Higher Secondary School Certificate 80% 2000

S.S.C Madhya Pradesh State Board, Bhopal Secondary School Certificate 73.2% 1998

Work Assignments:

Capgemini Group (Formally IGATE), Alpharetta, GA, USA (From May 2014 – Till Date)

Project: GECRB – Fraud Authorization Support TeamClient: Synchrony Financial formerly GE-Capital Retail Bank, Alpharetta, GA, USARole: Fraud Analyst , Development & Support Tools: Experian PowerCurve Strategy Management Tool V1.9,

Strategy Manager 2.1.3,First Data Client Defined Scoring, Defense Edge Fraud Mgmt. tool,PLSQL Developer, Edit Plus, Putty

Database: Oracle 10g & 11iLanguage: SQL & PL/SQL, UNIX, SAS9.3 Team Size: 6

Description: Synchrony Financial is a leading provider of credit card programs to retailers and consumers in the United States and Canada. This includes customized private label and bankcard credit programs to major retailers in the U.S., as well as private label credit card programs, promotional and installment lending, bankcards and financial services for consumers across nearly 20 industries.

Job Responsibilities:

The Responsibilities are to Develop accurate fraud Strategies in Fraud Management tool and smoothly migrate from Old System to New System.

Build, maintain, analyze and consult on the authorization strategies helping to reduce fraud losses. Analysis of System, Fraud data and Documentation. Design of Requirements and Review with Business/Policy/PRMs. Fraud Strategies Coding and Unit Testing Fraud Rule Engine Module Testing. Integration Testing. Fraud Rule Engine Production Deployment and Post Validation and support. Conducting Stress testing and Volume testing. First Data Client Defined Fraud Scoring(CDFS) Tool Coding, Testing, Analysis, Rollout & Validation Change control process (CAB,ECR,break-fix) Understanding business aspects of the application. Accomplish the day to day operations of the project.

IGATE Computers Systems Ltd, Mumbai -India (From May 2013 – Apr2014)

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+1 (470) 313-2607Project: GECRB – EdisonClient: GE CapitalRole: Team Lead /PLSQL DeveloperTools: PLSQL Developer, Pl/SQL Developer,

Experian Transact SM Application Processing System, SVN Database: Oracle 10g & 11iLanguage: SQL & PL/SQL, JAVA -JSFTeam Size: 6

Description: Edison (Experian Transact) is a credit card application processing system. The system does the processing for the BRC and the Commercial application and takes data on the application as the input and performs edits for the correctness of the application. Once it passes through all the edit checks it validates for the duplicate, Fraud checks and verified by the bureau. The bureau gives the score of the application and other financial information of the applicant. Depending on the bureau score and other ratings the application is either approved, Declined or sent to the underwriter review. Each of the clients has different criteria for the approval of the application depending on the bureau score and other details. After the application is approved it is sent to either one of the AR system: FDR, GECOM etc. Rules. The project dealt with complete automation of this process with the creation of a Rule-Engine using JAVA and Oracle.


Providing functional/Technical knowledge to Team members. Creating metrics report to monitor project health Create dashboard report to present to client Create WSR for weekly status reporting Mentoring new team members and assigning task to them. Requirement Analysis Query and issue resolution with Onsite coordinator. Creating/Modifying Packages as per requirement. Creating/Modifying procedures/functions. IGATE Computers Systems Ltd, Mumbai -India (From Apr 2012 – May-2013)

Project: CS-Escalation (PGS Risk Program)Client: GE Energy (Power & Water)Role: Team Lead (Oracle team)/PLSQL Developer, TesterTools: PLSQL Developer, Edit Plus, SVNDatabase: Oracle 10g & 11iLanguage: SQL & PL/SQL, UNIXTeam Size: 4

Description: PGS Risk Program project involves development of new features of PGS AROD and Escalation applications, which involve digitization, automation and enhancements of all current manual process of AROD Bonus/LD and Escalation factor forecasting.


Providing functional knowledge to Team members. Mentoring new team members and assigning task to them. Requirement Analysis Query and issue resolution with Onsite coordinator. Creating/Modifying Packages as per requirement. Creating/Modifying procedures/functions. Modifying database structure to accommodate new business data. Creating scripts to clean data and upload to database.

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+1 (470) 313-2607 Preparing the test cases. Coding in PL/SQL.

IGATE-Patni Computers systems Ltd, Noida -India (From Jan 2011– Apr 2012)

Project: Patni-Colt Telecom Engagement :: Interconnect (Wholesale) Billing Client: Colt (CITY OF LONDON TELECOM) TelecomRole: Operation, Maintenance & Support.Tools: Intec Interconnect Billing v6.07, Intec Codifi, Intec EBC & Autoloader, Smart

Routing productDatabase: Oracle 10g.Language: SQL & PL/SQL, UNIXTeam Size: 4

Description: Colt Telecom is a provider of high bandwidth voice and data solutions to the business and government customers in Europe. It owns a fiber network that spans 32 cities in 13 European countries. Colt offers voice, data and bandwidth services on its Fiber network, which are targeted at business users.

I was a part of Interconnect Billing application support team. I have handled Monthly Billing activities of NLD/ILD, user queries and reports of daily forecast of NLD/ILD (National Long Distance/International Long Distance). The task includes reporting as per queries i.e. no. of CDRs (Call Detail Records) priced for particular month, traffic handled for particular network operator, handing error bucket, LCR & Optimal Routing etc.


We are using Intec (Interconnect Application) v6.07 for Interconnect/wholesale billing for 13 European countries where for each countries there is separate application instance and database.

The Responsibilities are to give accurate monthly reports as the same is being billed to the customers for the services.

Carried out billing activities through Interconnect Application V6.07. Monitoring server/disk space in UNIX and ORACLE and basic housekeeping of Uploading and rating of CDR Files received. Pricing/Re-pricing of CDR & associated issues. BT POI Trunk data loading on monthly basis using EBC loader for UK. MDL (Master Destination List) data loading on monthly basis & TWIX Report Generation as per the requirement. Interconnect POI Matrix data loading. Reference data update/delete & NOP reference data update as the requirement. Historic/Online CDR Extraction as the requirement. Suspense CDR Archival, Month end invoicing and Unbilled/Billed report generation as part of

month end activity. Maintenance of LCR (Least Call Routing) Module using SMART Application & handling queries

raised by business. Maintenance of Intec CODIFI, Autoloader & Interlink modules. Generating the reports required by business users related to monthly traffic and its revenue. IOA RFS Testing for new requirements and IOA Development contacts. ITSM, problem management & Change control process (CAB,ECR,break-fix) Understanding business aspects of the application. Accomplish the day to day operations of the project.

Wipro InfoTech Ltd, Gurgaon (From Feb 2010 – Jan 2011)

Project: Wipro-Aircel Engagement:: Interconnect (Wholesale) Billing

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+1 (470) 313-2607Client: Dish Net Wireless Ltd (Aircel)Role: Operation, Maintenance & Support.Tools: Telarix iXTools V6.3 (Interconnect Billing Tool)Database: MS SQL Server 2005.Language: SQL & PL/SQLTeam Size: 10

Description:The Aircel Group is a joint venture between Maxis Communications of Malaysia and Apollo

Hospital Enterprise Ltd of India, and operates in 23 circles across India and has an estimated 25 million subscribers.

Currently, I am working on Interconnect Billing team. I have handled Monthly Billing activities of NLD/ILD, user queries and reports of daily forecast of NLD/ILD (National Long Distance/International Long Distance). The task includes reporting as per queries i.e. no. of CDRs (Call Detail Records) priced for particular month, traffic handled for particular network operator, handing error bucket, LCR & Optimal Routing etc.


We are using Telarix IxTools (Interconnect Software) for Interconnect/wholesale billing.

The Responsibilities are to give accurate monthly reports as the same is being billed to the customers for the services.

Carried out billing activities through Interconnect V6.3 Software. Rating error analysis, rectifications, escalation to respective team, follow-ups, resolutions & error

reprocessing. Re-rating & revoking of the incorrectly rated CDRs. Reconcile CDRs received from Mediation with those received in billing. Generating the reports required by business users related to monthly traffic and its revenue. Exporting the Month/date wise data. Understanding business aspects of the application. Involved in Business Configuration for configuring the necessary details of the POI and Billing

scenarios. Involved in Business configuration activities like rate sheets/rate plan/trunks/dial digits etc. for ILDO

Billing Accomplish the day to day operations of the project. Providing End to End reconciliation report to client on daily basis.

Providing SLA reports to internal quality team to make sure that all the deliverables are comply with Customer SLA’s.

Reliance Communications Ltd. Navi Mumbai (From January 2007 – February 2010)

Project: Enterprise Business Support System (Retail & Global Billing Operation)Client: Reliance Telecom Postpaid Billing (Wireline Business), NRI Global BillingRole: Operation, Maintenance, Testing & Support.Tools: Singl.eView Convergent Billing v6.01, Toad v 8.2, Edit plus.Middleware: Tuxedo 8.0Database: Oracle 9i on Sun Solaris.Language: SQL & PL/SQL, UNIX, Java1.5

Description: Singl.eView is the billing application used for Reliance enterprise customers. The application has

all types of activities like from Rating, bill process, bill generation, file upload etc. The database is in Oracle 9i on Solaris platform. The billing processes are run through this application and it rates the calls and

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+1 (470) 313-2607calculates the various usage charges. The calculated data are sent to invoice server after billing process is over.As a Senior Team Member in Billing Operations / UAT Team responsible for the following activities of all Wireline Voice & Data products[i.e. POTS ,PBX ,ISDN ,UAN ,DIA ,IPTV ,ELL ,LL,VPN,ACS, VCS,RBO,FMCVPN etc] and NRI Global Products [i.e. RGC, Passport, Mind Bridge etc.]


As a Tester & Technical Support Team Member (Duration 2.2 yrs):- Test Data Creation, Test Cases Preparation and execution for performing User Acceptance Testing

(UAT) . Sanity Test, End to End Testing (Manual) for Voice and Data Services for any enhancement or new

features to be launched in the market. Handling Hot Fix’s and Patch Releases deployment into Staging & Production. Raising Incidents, defects and coordinating with developer for bug fixing. Testing of the Billing System, logging the defects and then migrate the new version with fixes

received from the development team on the UAT server before taking on production. Handling various configuration and maintenance that include Customer, Product, and service and

tariff level Configuration in the Singl.eView Billing System. Providing technical support to Operation team. Resolution of Testing / Production issues.

As a Billing & Rating Operation Team Member (Duration 1 yr):- Ensuring Daily, Weekly & Monthly Checks should be completed on time. Handling all Billing Ops Activities from Pre-Billing checks to Invoice generation and then applying

post billing Checks, scheduling Bill Runs, Error Rectification. Resolution of billing failure for one or more customer and re Appling billing by taking appropriate

action. Monitoring TUXEDO processes, memory and system log. Calculation performance of bill run. Maintenance & Code review of Project developed in SQL, PLSQL, Oracle9i and making the

necessary Customization at the back-end level as per the requirement of the Business in MIS request format.

Experience In design development and maintains of oracle9i database object, including effective use of stored procedures and tools like Toad.

Appling Changes in form of MACD and Charge Deviation from Revenue Assurance team. Handling Bill Processing Application (BPS) for Processing Bill’s Played the role of Quality and Security Coordinator. Providing 24X7 supports for billing application.

Rating Operation:- Rating error analysis, rectifications, escalation to respective team, follow-ups, resolutions & error

reprocessing. Re-rating & revoking of the incorrectly rated CDRs. Reconcile CDRs received from Mediation with those received in billing.

Personal Details:

E-mail: [email protected], [email protected]: (Mob) +1 470 313 2607

(LL) +1 470 313 6030

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+1 (470) 313-2607Certifications:

OCA certification [Oracle9i IZO-007 & IZO-147] completed in 2010. SCJP1.5 java certification completed in 2008.

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abhishek_sharma_cv_2016

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