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ARTHEON ELECTRONICS LTD.QUALITY SYSTEM MANUAL Doc no.: A E L/QMS

QUALITY MANAGEMENT SYSTEM

Edition No-01 Revision No-00 Dated 01/07/07

ARTHEON ELECTRONICS LTD

S 34, Okhla Industrial Area,

Phase II,

New Delhi-110020, India.

Phone No:- +91-11-40516480.

+91-11-40516479

E-mail:smf@ artheonelec.com

Standard: ISO 9001:2000QMS


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ISO-9001:2000

SECTION -.0.2 Rev. no : 00,Issue:01QUALITY MANAGEMENT SYSTEM Date :01/07/07

EDITION HISTORY Page : 1 OF 1

Date of

Rev

Rev

No

Description of changes

APPROVED BY ISSUED BY

SINGNATURE

DESIGNATION MD MR

DATE 01/07/07 01/07/07

ARTHEON ELECTRONICS LTD.QUALITY SYSTEM MANUAL Doc no. : A E L/QMS


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ISO-9001:2000

SECTION -.0.3 Rev. no : 00, Issue:01QUALITY MANAGEMENT SYSTEM Date :01/07/07

REVISION HISTORY Page : 1 OF 1

Remove

Page No.: &

Rev No

Insert

Page No. &

Rev No.

Amendment

Date

Changes made Signature of

copy holder &

Date


SIGNATURE

DESIGNATION MD MR

DATE 01/07/07 01/07/07


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ARTHEON ELECTRONICS LTD.

ISO-9001:2000

QUALITY SYSTEM MANUAL Doc no. : A E L/QMS

SECTION -.0.4 Rev. no : 00,Issue:01QUALITY MANAGEMENT SYSTEM Date :01/07/07

SCOPE AND APPROVAL Page : 1 OF 1

Quality Manual StructureThe Quality Management System is structured as per the requirements of standard ISO 9001-

2000 through chapters 4.0 to 8.0 which are in line with the technical requirements of the

products, for suitable quality achievement as envisaged by the group.

SCOPE :The Quality Management System covers all aspects and facts of :

Suppliers Of SMF Batteries

Quality Management SystemThe Quality Management System is derived from the Quality Policy and objectives given in

this manual, and is customer focused & aimed at enhancing customer satisfaction and gaining

an acceptance of the product in the market. It also meets the regulatory and legal requirements

of the product. It uses the process approach, systematic identification and management of

activities / processes that are employed through, a sequential process of As documented in the

different sections

APPROVAL

MD approves this Quality Manual and is committed,

to meet and exceed customer requirements, & expectations, besides complying withrelevant statutory and legal obligations.

To practice the QMS in all sphere of working of the company and thus to serve

customers with great & prompt responsiveness

To establish, implement and review the quality policy and its objectives, with a

view to ensuring their continuous suitability through improvements as necessary to

make available all necessary resources including providing an infrastructure of facilities

for achieving this purpose.


SIGNATURE

DESIGNATION MD MR

DATE 01/07/07 01/07/07


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ISO-9001:2000


SECTION 1.0 Rev. no: 00,Issue:01QUALITY MANAGEMENT SYSTEM Date :01/07/07

TABLE OF CONTENT Page : 1 OF 1

Section. NO. CONTENTS REV. NO. PAGES

0.1 Cover page 00 01

0.2 Edition History 00 01

0.3 Revision History 00 01

0.4 Scope and Approval 00 01

1.0 Table of Content 00 02

2.0 Introduction of Company 00 01

2.1 Distribution 00 02

2.2 Application 00 01

3.0 Quality Policy & Quality Objectives 00 01

4.0 Quality Management System-Documentation Requirement 00 04

5.0 Management Responsibility 00 04

Annexture-I 00 03

Annexture-II 00 01

Annexture-III 00 01

6.0 Resource Management 00 03

7.0 Production Realisation 00 09

08 Measurement Analysis & Improvement 00 07

09 List of Record 00 01

10 List of Work Instruction 00

01


SIGNATURE

DESIGNATION MD MR

DATE 01/07/07 01/07/07


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ISO-9001: 2000

QUALITY SYSTEM MANUAL Doc no.: A E L/QMS

SECTION 2.0 Rev. no: 00,Issue:01

QUALITY MANAGEMENT SYSTEM Date :01/07/07INTRODUCTION OF COMPANY Page : 1 OF 1

INTRODUCTION OF COMPANY

ARTHEON ELECTRONICS LTD. Is located in

M/S. ARTHEON ELECTRONICS LTD

S 34, Okhla Industrial Area, Phase II,

New Delhi-110020, India.

Engaged in the business of

Suppliers Of SMF Batteries.

Artheon Electronics Ltd. is a professionally managed company engaged in the supply of high

quality VRLA SMF batteries imported from various parts of the world supported with high

quality service to enhance the utility and performance of the end user requirements. The company

uses the manufacturing facility of prime units in China, Taiwan, Korea and other European

countries as well as companies located in Malaysia and Hongkong to procure their requirements

of SMF batteries -which enables it to reach global scales of production and quality. Strong

product supply base coupled with highly competent manpower provide the unit a competitiveedge in the market.

ARTHEON ELECTRONICS LTD. is rated high on the customer satisfaction index as it gives

a lot of customers focus in serving them better.

As Per CUSTOMERS REQUIREMENT .

The Company has embarked on a modernisation programme to that end it has chosen to go for

Quality Management System as per ISO 9001:2000 in its organisation.


SIGNATURE


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DESIGNATION CEO / MD MR

DATE 01/07/07 01/07/07


ISO-9001:2000


SECTION -.2.1 Rev. no : 00,Issue;01QUALITY MANAGEMENTSYSTEM Date :01/07/07

DISTRIBUTION Page : 1 OF 2

1 Quality Manual is the document, which describes the Quality Management System and

procedures, established and implemented by ARTHEON ELECTRONICS LTD. to meet

the requirements of International Standard ISO 9001: 2000 and to consistently provide

product that meets customer and applicable regulatory requirements. Quality Management

System, which is customer focused, aims to enhance customer satisfaction through the

effective application of the system and the processes for its continual improvement and the

assurance of conformity to customer and applicable regulatory requirements. Manual refers

supply chain of supplier - Organization - Customer. Product refers to service provides also.

This Manual applies to all activities, which contribute to the Quality of Manufacturing of

Suppliers Of VRLA- SMF Batteries.

DISTRIBUTION

1 The Manual, its copies or extract from it, must not be passed on to any person without the

written permission of MD ofARTHEON ELECTRONICS LTD.

2 Unnumbered / Uncontrolled copies may be given to Customer / Outside agencies purely for

information purpose. UNCONTROLLED copies are not covered under change control

but are current at the time of Issue.

3 Management Representative (MR), is responsible for establishing and maintaining the

processes of the Quality Management System, for periodically reporting to the management

on the performance of the system and for promoting awareness of customer requirements

through out the organisation.

4 The CONTROLLED copies are covered by change control and are stamped in red on all

pages. The controlled copies are distributed to Functional Heads. It is the responsibility of

CONTROLLED copyholder of this Manual to maintain and incorporate all revision on

receipt and keep it up to date. Copy No. 1- ------------- MD.Copy No. 2 --------------Management Representative (Master Copy)

Copy No. 3----------------Certification Body (KVQA)

Copy No.4--------------- Quality Control


SIGNATURE


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DESIGNATION MD MR

DATE 01/07/07 01/07/07


ISO-9001:2000


SECTION 2.1 Rev. no. : 00,Issue:01QUALITY MANAGEMENT SYSTEM Date :01/07/07

LIST OF ABREVATIONS Page : 2 OF 2

SR.NO. ABREVATION DESCRIPTION

1 PUR Purchase

2 STR Store

3 PRD Production

4 PDEV Product Development5 QA Quality Assurance

6 MTN Maintenance

7 DEP Despatch

8 SAL Sales

9 REV Revision

10 G.R.R. Good Receipt Register

11 ENGG Engineering

12 A E L ARTHEON ELECTRONICS LTD.

13 QMS Quality Management System

14 M.D Managing MD

15 HOD Head of the department

16 NCP Non Conforming Products

17 CAPA Corrective Action Preventive Action

18 DEV Development

19 COMM Commercial

20 P.O. Purchase order

21 MR Management Representative

22 IS International Standard

23 QMS Quality Management System

APPROVED BY ISSUED BYSIGNATURE


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DESIGNATION MD MR

DATE 01/07/07 01/07/07


ISO-9001:2000


SECTION -.2.2 Rev. no. : 00,Issue:01QUALITY MANAGEMENT SYSTEM Date :01/07/07

APPLICATION Page : 1 OF 1

APPLICATION

The following requirements of the ISO 9001-2000 neither affect the organizations ability nor

absolve it from its responsibility, to provide product that meets customer and applicable regulatory

requirements. The exclusions are limited, depending on type of product, customer requirements

and applicable regulatory requirements.

1 . Design and Development - As product is manufactured as per Requirement of the Customerand from own design applicable Statutory And regulatory standard, Design activity is excluded in

scope of this manual. Definitions as given in ISO 9001-2000.

Following supply chain is used

Supplier Organisation Customer

The term organisation replaces previously used term supplier (1994 version), Sub contractor is

replaced by term supplier, to match vocabulary used in general

Process an activity using resources and managed to convert inputs into outputs is considered as a

process. Product results of a process; is also means Service.

APPROVED BY ISSUED BYSIGNATURE


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DESIGNATION MD MR

DATE 01/07/07 01/07/07


ISO-9001:2000


SECTION 3.0 Rev. no : 00,Issue:01

QUALITY POLICY AND QUALITY OBJECTIVES Date :01/07/07

QUALITY POLICY Page : 1 OF 1

QUALITY POLICY

WE AT ARTHEON ELECTRONICS LTD. ARE COMMITTED TO

PROVIDE SUPPLY OF PRODUCTS AS PERCUSTOMERS

REQUIREMENT IN TIME, THROUGH CONTINUAL IMPROVEMENT

IN QUALITY MANAGEMENT SYSTEMS AND

INVOLVEMENT OF ITS EMPLOYEES.

QUALITY OBJECTIVES

We, Employees ofARTHEON ELECTRONICS LTD. Shall

Approach Achieving total Customer Satisfaction, by near 100% timely

delivery of quality products.

Increase in sales per year at the rate finalised in the Board of Directors and

Executive Council meetings.

Reducing rejection every year in a proportion as changed from time to

time.

Continual Improvement in Quality Management System &

to meet timely changes and upgradation in technology.



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SIGNATURE

DESIGNATION MD MR

DATE 01/07/07 01/07/07


ISO-9001:2000


SECTION 4.0 Rev. no. : 00,Issue:01

QUALITY MANAGEMENT SYSTEM. Date :01/07/07

TITLE: Documentation Requirement Page : 1 OF 4


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1.0 Purpose:

The purpose of this chapter is to provide an overview of the companys Quality

Management System and the principles upon which it is built. (ISO 9001:2000) and. operated.

2.0 Scope :

This section applies to the whole of the companys documentation establishment,

implementation, maintenance and continual improvement of the quality management

system, as well as the preparation of quality plans for all products manufactured by the

company.

3.0 Responsibility :

The responsibility for implementation review approval and improvement lies with the

Management Representative has the overall responsibility for document control. Concern

HODs. are to maintain records in their areas.

4.0 Definition :

4.1 General Requirements

The company has developed and implemented a documented Quality Management System to

meet the requirements of ISO 9001:2000 standards. The Quality Management System, is

implemented by Processes are identified throughout the organisation including those for

management activities, resources, product realisation and measurement needed for the QMS

(refer Process flow Diagram annex. II)

a) The sequence and interaction of these processes are determined

b) The criteria and methods required to ensure the effective operation and control of these

processes are suitably determined (ref.; Quality Plans)

c) The availability of resources and information necessary to support the operation and

monitoring of these processes is determined (through; Work Instructions)

d) Measuring, monitoring and analysing these processes.

e) Implementing actions necessary to achieve planned results and continual improvement of

these processes.

f) The company plans & manages these processes in accordance with QMS.

The Quality Management system also has a provision for controlling any process/s which is / are

out sourced.


SIGNATURE

DESIGNATION MD MR

DATE 01/07/07 01/07/07


QUALITY SYSTEM MANUAL Doc no. : A E L/QMSSECTION 4.0 Rev. no : 00,Issue:01



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ISO-9001:2000TITLE: Documentation Requirement Page : 2 OF 4

4.2 Documentation Requirements

4.2.1 GeneralThe Organisation chart and responsibility and authority of the main personnel is defined and

documented. (Annexure-III and AnnexureI ) ( As per 4.2.1. of ISO 9001:2000 )

The Quality Policy & Quality Objectives provide the basis for QMS (As stated in chapter 3).

The Quality Management System together with the documented procedures as required in ISO

9001-2000 are the main framework of the system.

Documented operating procedures as required by the Organisation, such as Quality Plans, Work

Instructions, Specifications, Drawings etc,

Quality records as required by standard ISO 9001-2000 (4.2.4), for effective operation and control

of activities/processes The procedures describing the logical sequence of activities with necessary

control and responsibility, are established, documented, implemented and maintained.

NOTE:-The Documentation including procedures is apt for the size and type of our company,complexity and inter-relation of activities and competence/skill level of personnel. It can be in

any form or type of medium e.g. hard copy / Electronic media. Checklist of the key procedures

as per Annexture IV. However current status of all procedures is available in Master list of

procedures.

4.2.2 Quality Manual

The Quality Manual, (this Manual) which is established and maintained, details the scope of

the QMS, exclusions with justifications & documented procedures or reference to them. It also

describes the interaction between the processes of QMS.

4.2.3 Control of DocumentsAll Documents of the Quality Management System are controlled. A documented procedure

is established in 4.2.3.1 of the section, with 4.2.3 of ISO 9001:2000 to cover the following :

To approve all documents for adequacy prior to Issue.

To review, update and re-approve documents.

To identify the current revision status of documents.

To ensure that relevant version of documents are available at the points of use.

4.2.4 Control of Quality Records

A documented procedure is established in 4.2.4.1of the section, for the Identification, storage,

retrieval, protection, retention-period and disposition of all Quality Records. Quality records are

legible, readily identifiable and retrievable.

Records required, as evidence of conformance to requirements and for effective operation of

Quality Management System are controlled. APPROVED BY ISSUED BY

SIGNATURE

DESIGNATION MD MR

DATE 01/07/07 01/07/07





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ISO-9001:2000TITLE: Documentation Requirement Page : 3 OF 4

Procedure :

4.2.3.1 Control Of Document, Review, Approval & Issue

1.0 Identify and document the procedures and work instructions2.0 Discuss with the CEO & if necessary the MD.

3.0 Document the procedures / work instructions on standard format

4.0 Decide and Issue Quality Policy and Objectives.

5.0 Document Quality Manual briefly covering the Quality Management System of the

company as per the clauses of the ISO 9001-2000.

6.0 Get approval of the document from authorised signatory

7.0 Sign all pages in the column marked Issued by.

8.0 Make required number of photocopies and stamp each page with Controlled Copy

in red ink and distribute to the holders of controlled copies as per list .

9.0 Retain copy with mark as Master Copy on backside of each page for makingfurther copies.

10.0 When ever there is a change in any document and if such copies

are preserved for reference purpose retain such copies with markObsolete Copy

in red ink.

11.0 Record the documents in Master Register. 12.0 External documents like National &International standards and statutory and legalrequirements reviewed and controlled. A list is maintained.

4.2.3.2 Document Revision & Cancellation

1.0 Discuss all changes suggested with the concerned H.O.D/MD.

2.0 Follow procedure as listed in 5.1 ensuring that the approving and the issuing is done by the

same functional authority as was in the original approval and the next rev is marked.

3.0 Put revised documents in all controlled copies through concerned H.O.D. and complete the

revision list in the copy

4.0Remove copies of the old revision from each copy.

5.0 Retain one copy of the old revision and destroy all others copies.

6.0 Update the Master Register

7.0 Retain all documents for period of one year.

------- APPROVED BY ISSUED BY

SIGNATURE

DESIGNATION MD MR

DATE 01/07/07 01/07/07




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ISO-9001:2000


TITLE: Documentation Requirement Page : 4 OF 4

4.2.4.1 Control Of Records

1.0 Maintain a list of all records

2.0 Issue relevant copy to each Head

3.0 Maintain the list of records to be available with each H.O.D. so that these are

4.0 Easily retrievable, legible and are identifiable to each operation.

5.0 Keep records in racks, other safe places to avoid damage.

6.0 Maintain the records for those years as decided three years or less.

7.0 Keep backup record in Computer/Electronic media for all records maintained as in Soft copy.

8.0 Carry out scrutiny of obsolete records after specified retention period and dispose off

unwanted records by burning, or selling as waste.


SIGNATURE

DESIGNATION MD MR

DATE 01/07/07 01/07/07



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ISO-9001:2000



TITLE: Management Responsibility Page : 1 OF 4

1.0 Purpose:The purpose of this chapter is to provide an overview of the companys Management

responsibility, Authority and Management commitments to enhance the customers satisfaction.

2.0 Scope :

This section applies for Commitment of the top management by documenting and implementing

the Quality policy and Quality objectives, Quality management system planning, Quality

planning, Responsibilities and authority and maintaining effective internal communication in

the organisation.


Management is responsible for assigning the responsibility and authority to the individual

employees, deciding the Quality policy and Quality objectives and concern H.O.D. areresponsible for implementing and maintaining in there respective dept.

5.0 Definition :

5.1 Management Commitment

Top managements commitment to the development, implementation and improvement of the

Quality Management System is evidenced by:

a) Its Communication to all concerned in the organisation, the importance of meeting customer

requirements of the product as well as statutory and regulatory requirement as applicable.

b) Statement / establishing of the Quality Policy

c) Ensuring establishment of Quality Objectives

d) Conducting management review meetings.

e) Ensuring the availability of necessary resources, manpower, for all activities.

5.2 Customer Focus ( Refer 7.2.1 and 8.2.1)

Management of the organisation ensure that customer requirements are determined and are fulfilled

with the aim of enhancing Customer satisfaction.


SIGNATURE

DESIGNATION MD MR


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DATE 01/07/07 01/07/07


ISO-9001:2000



QUALITY MANAGEMENT SYSTEM. Date :01/07/07TITLE: Management Responsibility Page : 2 OF 4

5.3 Quality Policy

The Quality Policy Statement (section 3.0) defines the Organisations Quality policy. Employees

are fully briefed about this policy on joining the Organisation and during planned training. All

employees are responsible to implement the Quality Policy of the Organisation. The Quality Policy

is displayed at prominent places within the Organisation and is controlled.

Top management, while defining Quality Policy, considers the following;

It is appropriate to the purpose of the Organisation.It reflects commitment to meet the requirements, and continually improve the effectiveness of

Quality Management System.

It has a framework for defining and reviewing of Quality Objectives.

It is communicated and understood by all concerned in the Organisation.

It is regularly reviewed for continuing suitability.

5.4 Planning

5.4.1 Quality Objectives (7.1a Planning of product realisation)

Management ensures, establishing Quality Objectives at relevant functions and levels within the

Organisation. These objectives are measurable, and consistent with the quality policy, commitment

to continual improvement and also for meeting the requirements of the products. These objectives

are constantly reviewed (5.6.1)


SIGNATURE

DESIGNATION MD MR


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DATE 01/07/07 01/07/07


ISO-9001:2000




5.4.2 Quality Management System Planning

The Quality Management System is Planned to meet the requirement of ISO 9001:2000 and also

the Quality Objectives defined by the Organisation.

The Documented Quality Management System is the result of planning and is in line with the

Quality Objective that the Management set. The requirement which the system meant to meet are

(4.1 ) :

a) Determination of the process needed for the system and application throughout the organisation.

b) Determination of the sequence and interaction of these processes.c) Determination of the criteria and method to ensure the effectiveness of the operation and control

of the processes.

d) Making available the requisite resources human as well as physical to support the operation &

monitoring of the processes.

e) Monitoring, Measuring and analysing the processes.

f) Initiating actions to achieve planned results and also for continual improvement of the

processes.

g) The Management further ensures that the integrity of the QMS is maintained wherever any

changes to the system are planned and implemented.

5.5 Responsibility, Authority & Communication5.5.1 Responsibility and Authority

Functions, responsibility and authority (Refer Annexture-I) are defined and communicated, to all

concerned for effective quality managements system.

5.5.2 Management Representative

Management Representative Mr.V.S.Giridhargopal who irrespective of other responsibilities,

is responsible and Authorised for following;

a) To establish, implement and maintain the processes of Quality Management System.

b) To report to management on the performance of the Quality Management System and also

on any need for Improvement.

c) To promote awareness of Customer requirements, throughout the Organisation and to liaisonwith external agencies on matters relating to Quality Management System, as deemed

necessary.

5.5.3 Internal Communication

Appropriate communication processes regarding Quality Management System & its effectiveness,

are established, within the Organisation. Management ensures such communication regarding

effectiveness of Quality Management System. APPROVED BY ISSUED BY

SIGNATURE

DESIGNATION MD MR

DATE 01/07/07 01/07/07


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ISO-9001:2000


SECTION 5.0 Rev. no : 00,Issue;01


5.6 Management Review

5.6.1 General

MR reviews the implementation of Quality Management System, at planned intervals to ensure its

continuing suitability, adequacy and effectiveness. The review covers, evaluation of the need for

changes, to this system, Organisations Quality Policy and Quality objectives.

For this purpose a Management Committee consisting ofMR, Incharge Production, Incharge

Quality Assurance and Incharge Marketing & sales is appointed. Records from managementreview are maintained.

5.6.2 Review Inputs

The Review inputs for the Management review include the current performance and opportunities

for improvements on the following:

Follow up Action from previous Management reviews.

a) Audit reports findings.

b) Customer feedback

c) Process conformance and product conformity

d) Status of corrective action and preventive action.

e) Review of Quality Management System such as Issues related to Quality Policy and Objectives.,f) Technological Up-gradation, Training needs, Resource profiles etc.

g) Suitability and effectiveness of Quality Management System

h) Recommendation for improvement.

I) Resources required

5.6.3 Review output

a) The Review outputs from the Management Reviews, include actions relating to:

b) Required Improvement of the effectiveness of the Quality Management System and its

processes.

3) Required Improvement of product related to the customer requirements.

4) Resources requirements/needs.5) The minute of the Management Review meetings are recorded and extracts circulated to

concern dept. Incharge for action by the MR.


SIGNATUREDESIGNATION MD MR


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ISO-9001:2000

QUALITY SYSTEM MANUAL Doc no. :A E L/QMS

ANNEXURE - I Rev. no : 00,Issue:01QUALITY MANAGEMENT SYSTEM Date :01/07/07

RESPONSIBILITY AND AUTHORITY Page : 1 OF 3

1.0 CEO/MD.

Formulates all decisions and implements them

Manages the fund flow for effective functioning of entire unit.

Gives the Quality Policy and Objectives of the company.

Lays down task and targets for all.

Identifying training needs and preparation of training calendar.

To create work environment by educating and motivating employees inorganisation.

To provide infrastructure for implementing quality management system.

Interacts with the customer for all matters relating to product and services.

Responsible for Administration, office efficiency & effectiveness

Responsible for the effective operations in compliance with policies and objectives.

Chairs Management review meetings.

Ensure safety requirement are being followed and safety equipment are in order

2.0 Management Representative

CEO/MD have appointed as a Management Representative. Establishment, Implementation, Documentation and Maintenance of the Quality systems.

Planning & Conducting Internal audits.

Attend to all customer feedback

Identify the training needs of all and carryout training of people .

Provide service and technical support to all customers (If required)

Evaluating performance of Quality systems & corrective action and preventive action

Preparation of agenda for Management Review Meeting.

Preparation of Management Review Meeting Schedule.

Organising Management Review Meetings and corrective action Preparation of reports for consideration by the meeting.

Action on the recommendations of Management Review Meetings.

Co-ordination with supplier for system audits.

Co-ordination with the customer for audit.

Co-ordination with the certifying body.


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SIGNATURE

DESIGNATION MD MR

DATE 01/07/07 01/07/07


ISO-9001:2000


ANNEXURE - I Rev. no : 00,Issue:01

QUALITY MANAGEMENT SYSTEM Date :01/07/07


3.0 Incharge Quality Control

Preparation of specification for bought out and finished Components.

To arrange for receiving and final inspection of raw material and finished product.

To get feed back regarding product quality.

To keep trend of customer complaint.

Verification of records generated In process and final inspection.

To monitor Calibration of all monitoring and measuring devices.

Make decision regarding quality deviated products at incoming/ In process/ final stages.

4.0 Incharge Services

To monitor production quantity & quality as per the targeted schedule.

To get the maximum out put with available resources.

To prepare and maintain production records.

To finalise optimum processing condition for each process & components. To maintain plant, machinery & Equipments in order to achieve required productivity

Initiation of corrective & preventive action.

To maintain neat house keeping

Monitoring of Preventive & break down Maintenance of tools.

To monitor and maintain the proper house keeping in the shop floor


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5.0 Incharge Marketing & Sales

Preparation and Forwarding of Quotation for enquires received.

Follow up and finalisation of orders.

Co-ordination with customer and staff in the organisation

Co-ordination for planning of Trial / first lot production.

Follow up with customer For results of trial.

Establishing new areas of business as and when the need arises.

Incorporating new products in to the System and release of all relevant Information /

documents to the Concerned dept.

Co-ordination and follow with customer for getting the feed back on supplied product.

Taking corrective and preventive action on customer complaints for entire customer

satisfaction.


SIGNATURE

DESIGNATION MD MR

DATE 01/07/07 01/07/07


ISO-9001:2000


ANNEXURE - I Rev. no : 00,Issue:01QUALITY MANAGEMENT SYSTEM Date :01/07/07


6.0

6

Incharge Purchase

Procurement of materials conforming to required specification against indent - raised.

Development assessment approval of supplier

Review & verification of purchase records

Arrange for supplier Payment In time

Take appropriate action on suppliers in case of not fulfilling the specified Requirements

in the contract.

Inform / Discuss Supplier quality rating to the concern and Intimate Q.A for poor quality

rating of supplier.


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7.0 Incharge Stores

Preparation and verification of GRR.

Control & monitor of handling / storage Preservation / receipt / Issue of materials.

Arrange for dispatches as per customers schedule and preparation of necessary records

required. Issue of materials and collection of bought out off-loaded and raw materials as per

requirements.

To monitor despatches for supplier for off-loaded work.

8.0

Incharge Commercial

Updating the records of training of all personnel within the organisation in their

respective file.

Monitoring on Purchase activities.

Monitoring on Sales Activities Monitoring on payment of Customer, Supplier. And Bank Transactions.

Monitoring on Sales A/c s and Purchase A/cs activities.

Monitoring on other commercial activities.

Monitoring on Excise formalities and Excise records.


SIGNATURE

DESIGNATION MD MR

DATE 01/07/07 01/07/07


ISO-9001:2000


ANNEXURE - II Rev. no : 00,Issue;01QUALITY MANAGEMENT SYSTEM Date :01/07/07

SEQUENCE & INTRACTION OF PROCESSES Page : 1 OF 1


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SIGNATURE

DESIGNATION MD MR

DATE 01/07/07 01/07/07


ISO-9001:2000


Annexure -III Rev. no : 00,Issue:01QUALITY MANAGEMENT SYSTEM Date :01/07/07

Annual Plan

Depar tment Plan (Quali ty Object ives)

Enquiry /Quota t ions /Purchase Orde r

Payment

S tocking

Dispa tch

Procurement P lan

Rece ip t Inspec t ion &

I s s u e

Inspec t ion .

Fina l Inspec t ion

Month ly Sa les Schedule

F ina l i sed Goods

Customer Requi rement

Cus tomer In te r face /

Enquiry & Order

Cus tomer Pe rcept ion

CA & PA

Customer Spec i f ica t ion

N CP

CA & PA

N CP

CA & PA

Analys is

Cus tomer Compla in ts

CA & PA

N CP

Stores Acceptance

Choose Agency for Ca l ibra t ion

Issue to loca t ion

Ca l ibra t ion

CA & PA

Inte rna l Audi t Schedule

In te rna l

Audi t

Improvement & CA & PA

on Non conformi t ie s

Suppl ie r s

Assessment Schedule

CA & PA / Improvement

On non conformi t ie sSuppl ie r s Audi t


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ORGANISATION CHART Page : 1 OF 1

Organisation Chart


SIGNATURE

DESIGNATION MD MR

DATE 01/07/07 01/07/07

Finance

HOD

Sr. VP

Marketing

Sr. VP

Material

MD

CEO

Sales Team Service

Team

Stores Accounts


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ISO-9001:2000



QUALITY MANAGEMENT SYSTEM Date :01/07/07TITLE: RESOURCE MANAGEMENT Page : 1 OF 3

1.0 Purpose:

The purpose of this chapter is to provide and documented procedure for maintaining the

adequate resource for smooth function of the Quality management system in the organisation.

2.0 Scope :

This section applies for provision of resources, the Identification of training needs, imparting the

training to employees, Maintenance of training record as well as to provide, maintain

infrastructure and Manage the work environment needed for achieving conformity of product.


The responsibility for this lies with MD, M.R. and concerned H.O.D.

4.0 Definition :

6.0 General :

6.1 Provision of Resources

The Resources required are determined and provided in a timely manner to implement, maintain

and improve the Quality Management System and continually improve its effectiveness and to

enhance Customer satisfaction by meeting the customer requirements. of ISO 9001:2000.

The Resources covers equipment and accessories, trained personnel, monitoring and measuring

equipment. Partner ensures that personnel who are assigned responsibilities, under the QualityManagement functions, are competent and are suitably qualified on the basis of education,

training, skill and experience

6.2 Human Resources .

6.2.1General

The Management ensures that personnel who are assigned, responsibilities, under the

Quality Management functions, are competent and are suitably qualified on the basis of

education, training, skill and experience,


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6.2.2 Competence, Awareness and Training

The organisation takes action to;

Lay down competence requisites for personnel performing activities affecting Products Quality.

Provide suitable training to satisfy these needs.

Evaluate the effectiveness of the training provided.

Ensure that its employees are aware of the relevance and importance of their activities and their

contribution to achieve quality objectives.

Maintain appropriate personnel records of education, skills /experience, training (4.2.4)

6.3 Infrastructure

The organisation also determines, provides and maintains the requisite infrastructure of facilities

for achieving conformity of product including

Buildings, Workspace and associated Utilities.

Process equipments, hardware and software.

Supporting services such as transport or communication.

6.4 Work EnvironmentThe organisation further identifies and manages the human and physical factors of the work

environment necessary to achieve conformity to product requirements.


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TITLE: RESOURCE MANAGEMENT Page : 3 OF 3

Procedure :


Identify Training Needs

Preparation Of Training

Calendar

Selection Of Faculty

Information To Employees

Preparation Of Schedule

Conduct Training

Get Feed Back Of Training

Evaluate

Effectiveness

UnsatisfactoryResult


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SIGNATURE

DESIGNATION MD MR

DATE 01/07/07 01/07/07


ISO-9001:2000




TITLE: PRODUCT REALISATION Page : 1 OF 10

1.0 Purpose:

The purpose of this chapter is to provide procedure for total customer satisfaction by

understanding and meeting their requirements in specified time.

2.0 Scope :This section applies for Planning, Purchasing, Production and Inspection of material to meet

the requirement of customer Schedule with right quality of product in right time as well as it is

applicable for reviewing the requirements related to products, and maintaining customers

property in good condition.


The responsibility for this lies with MD and concerned H.O.D.

4.0 Definition :

7.1 Planning Of Product RealisationThe planning for product realisation is that sequence of processes and sub-processes required

for achieving the product quality. The organisation prepares Quality Plans that describe, how

the processes of quality management system are applied in planning the processes for

realisation of product.

The organisation determines the following, as appropriate:

Quality objectives/Quality plans for the product

The need to establish processes and documentation and to provide resources specific to the

product

Verification, validation, monitoring, inspection and test activities, specific to the product and

the criteria for acceptance.

The records evidencing the realisation of the processes and conformance of the resultingproduct, fulfils requirements.

The Organisation determines product realisation processes & acceptance criteria, through

Quality Plans, of QMS for specific product.

7.2 Customer related processes

7.2.1 Determination of requirement related to the product

The Organisation determines the customer requirements, which includes the following;

Product requirements including availability, delivery and support as specified by the customer.

Product requirements necessary for intended or specified use, if not specified by the customer.

Statutory requirement and regulatory requirements of product as applicable

Additional requirements as decided by the Organisation related to the product.


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7.2.2Review of Requirements related to product

The Organisation reviews, the identified customer requirements related to

Product , together with additional requirements as determined (7.2.1 )

This review is conducted prior to the commitment to supply a product to the customer( e.g. submission of tender, acceptance of a contract or order), to ensure following:

a) Product requirements are defined.

b) Where the customer does not provide any documented statement of requirements, the customer

requirements are confirmed before acceptance.

c) Contract or order requirements differing from that previously expressed are resolved.

d) The organisation has the ability to meet the defined requirements.

The results of the review and subsequent follow-up actions are recorded. (4.2.4)

It is ensured that, wherever product requirements are changed, the relevant documents are

amended and the concerned persons are made aware of the changed requirements.

7.2.3 Customer Communication

The Organisation identifies and implements, effective arrangements for communicating with the

customer relating to following;

Product information;

Enquires, contracts or order handling, including amendments.

Customer feedback including Customer complaints.


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TITLEL:DESINE AND DEVELOPMENT Page : 3 OF 10

7.3 Design and Development

7.3 Design and Development

7.3.1 Design and Development Planning

The organization has got a separate design department functioning in the guidance of

Partner named R&D. The department is responsible for the planning of design and

development activities for product and installations in consultation with the Partner.

Suitable processes for review, verification and validation of the design and development

are also established.

7.3.2Design and Development Inputs

Inputs necessary for the design ad development 1) Drawings 2) Technical requirements

3) Functional requirements are received from the customers. Drawing sketches are

prepared based on these informations. the inputs are reviewed and ambiguities are

resolved internally as well as with customer if necessary.

7.3.3 Design and Development Outputs

Is assessed to see that output meets the input requirements All departments are involved

and acceptance cri teria made known to al l Special safety and use condi t ions are made

known.

7.3.4 Design and Development Review

A formal review is done by Partner for the effective verification of the design and

development outputs against the inputs. Representative form the various related

departments like production, quality assurance, purchase, marketing and outside

specialist if required take part in the review. The decisions of such reviews are recorded.

Reviews enable to evaluate whether the design outputs are meeting the product

requirements or not. Also the problems incurred can be resolved.7.3.5 Design and Development verification

The output results of Design ad development are verified against the planned

requirements to evaluate and ascertain that they are as per the input requirements.

Records of the verification and necessary actions are recorded. Verification is carried out

by Head of design and approved by Partner

7.3.6Design and Development validation

Design and development validation is done in accordance with the plan and it is ensured that the

resulting product is capable of meeting the requirements of specified application. This is done prior

to the delivery to the customer. Functional trial is also done wherever necessary. Final validation is

done by Head of quality assurance and approved by Partner

7.3.7Control of Design and Development changesDrawing changes as found necessary during reviews or as suggested by the customer are

recorded. New specifications are established incorporating the changes. Changes shall be

reviewed before.


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7.4 Purchasing

7.4.1Purchasing Process

The organisation controls its purchasing processes to ensure that purchased products conform to

specified purchase requirements. The type and extent of control applied to the suppliers and

purchases product depends upon the effect on subsequent product realisation processes or the

final product.

The organisation evaluates and selects suppliers based on their ability to supply product in

accordance with Organisations requirement. Criteria for selection evaluation and periodical re-

evaluation of suppliers are established. The results of evaluations and necessary follow up actions

are recorded and maintained. (4.2.4)

7.4.2 Purchasing Information

Purchasing documents contains information describing the product to be purchased including, as

appropriate, the following:

Requirement for approval of product, procedures, processes, and equipment.

Requirement for Qualification of personnel

Quality management system requirements

The organisation ensures the adequacy of specified purchase requirements contained in the

purchasing documents, prior to their communication to the supplier.

7.4.3 Verification of Purchased ProductThe organisation establishes and implements, inspection and other activities necessary for

verification of the purchased product vis a vis the specified purchase requirements.

Where it is proposed either by the organisation or its customer, to perform verification activities

at the suppliers premises, the intended verification arrangements and method of product release,

are clearly specified in the purchasing information.

7.5 Production and Service provision

7.5.1Control of production

The Organisation plans and controls all production operations under controlled conditions

including as applicable:

a) Making available, information that describes the characteristics of the product.

b) Availability of work instructions, as necessary.c) Using and maintaining suitable plant and machinery.

d) *Availability and use of the monitoring and measuring devices

e) Implementing of monitoring and measurement.

f) The implementation of release, delivery and post-delivery activities.


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7.5.2 Validation of processes for product services

The organisation validates any processes for product and service provisions where the resulting

output cannot be verified by subsequent monitoring measurement. This includes any processes

where deficiencies may become apparent only after the product is put to use. Such validation is

carried out, to demonstrate the ability of the processes to achieve the planned results. The

organisation defines and makes all arrangements for validation of the processes which include the

following as applicable:

a) Defined criteria for approval and review of processes

b) Approval of equipment and qualification of personnel

c) Use of defined methodology and procedures

d) Requirements of records (4.2.4)

e) Revalidation

7.5.3 Identification and Traceability

The organisation identifies, where appropriate, the product by suitable means throughout product

realisation

The organisation does identify the status of the product with respect to monitoring and

measurement requirements.The organisation does control and record the unique identification of the product, where

Traceability is a requirement (4.2.4)

7.5.4 Customer Property

The organisation does exercise care with the customer property while it is under its control or

being used by it. The organisation does identify, verify, protect and safeguard customer property

provided for use or incorporation into the product. Incidence of any loss, damage or unsuitability,

of customer property is recorded and reported to the customer. Where applicable intellectual

property are included as customer property.

7.5.5 Preservation of ProductThe organisation does preserve the conformity of the products, including constituent parts, with

the customer requirements during internal processing and delivery to the intended destination.

This covers identification, handling, packaging, storage and protection.


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7.6 Control of monitoring and measuring devices

The organisation determines the monitoring and measurements to be carried out and the devices

required for the purpose, to assure conformity of the product to specified and determined

requirements (7.2.1).

The organisation puts in place appropriate processes to ensure that monitoring and measurement

are carried out in a manner consistent with monitoring & measurement requirements.Where necessary, ensure valid results measuring equipments are:

Verified at specified intervals and calibrated and adjusted prior to use, against traceable international

or national measurement standards. Where no such standards exist, the basis used for calibration or

verification is recorded.

Adjusted or readjusted as necessary

Identified to enable to determine the calibration status.

Safe guarded from adjustments that would invalidate the calibrations/measurements results.

Protected from damage and deterioration during handling, maintenance and storage.

The organisation ensures that the result of calibration is recorded besides assessing and recording.

The validity of previous results are assessed and recorded if the equipment is subsequently found to be

out of calibration and taking corrective action on equipment and any product affected. Records ofresults of calibration and verifications are maintained (4.2.4).

Computer Software used if any, for measuring and monitoring of specified requirement. The

ability of computer software to satisfy the intended applications is confirmed prior to use and

reconfirmed as necessary.


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Procedure

Customer Related Processes :


Enquiry From Customer

Specification

Study Of Enquiry

Raise Quotation

Receipt Of P.O

Follow Up For Feed Back

Dispatch

Amendment note

If there is any

changes

Preparation Of Schedule

Corrective And Preventive

ActionOn Complaints

Discussion And

Negotiation

Co-Ordination For

Completion Of Order

Analysis Customer

Satisfaction / Dissatisfaction


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ISO-9001:2000




Purchasing :

Receipt Of Quotation

Evaluation of Supplier

Placement Of Order & Approved By CEO

Invitation of A roved Sources

Receipt Of Material

Receipt of Accepted

Material To Stores

Verification of

Purchased Product

Rejected Material Send

Back to Party

Corrective & Preventive

Supplier Rating

Send Enquirer

Indent from respective dept.

a roved b CEO / HOD

Periodical Re-Evaluation


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ISO-9001:2000





Purchasing material Visual Proper storage of incoming goods

Incoming inspection by QA

.

Verification of filled information

. Final quality Inspection

Marking/labelling Packing

Dispatch


W

H

X

X

X


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ISO-9001:2000




Control of Measuring and Monitoring Devices :


SIGNATURE

Documented & Coded List of &

Testing Equipment

Record of

Calibration

Calibration of Testing &

Measuring Equipment (In house

or Outside source)

Recalibration

Monitoring of

Calibration

Accuracy

Schedule for Calibration

Out of

Calibration

Scraped/

Replacement


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TITLE: MEASUREMENT ANALYSIS AND

IMPROVEMENT

Page : 1 OF 7


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1.0 Purpose:

The purpose of this chapter is to provide procedure for Monitoring, Measurement, Analysis

and Improvement of processes with help of implementation of quality management system.

2.0 Scope :This section applies for Measurement of Customers perception, Internal Audits, Monitoring

and Measurement of Processes, Monitoring and Measurement of Product, Analysis of data

and taking corrective and preventive action for Continual Improvement of product and

system.


The responsibility for this lies with MD, CEO, M.R. and concerned H.O.D.

4.0 Definition :

8.1 General

The organisation does define, plan and implement the monitoring, measurement, analysis and

improvement processes needed:

To demonstrate conformity of the product

To ensure conformity of Quality Management System

To continually improve the effectiveness of quality management system. This includes the

determination of the applicable methods including statistical techniques and the extent of their

use.

8.2 Monitoring and Measurement

8.2.1Customer SatisfactionThe organisation does monitor information relating to customer satisfaction and dissatisfaction

as one of the measurements of performance of the quality management system. The organisation

also monitors information relating to customer perception for fulfilment of customer

requirement. The methodologies for obtaining and using this information are determined and

documented in 8.2.1.1 of this section.


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IMPROVEMENT

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8.2.2 Internal Audit

The organisation conducts periodic planned internal audits to determine whether the quality

management system Conforms to planned arrangement (7.1) of the requirements of theInternational Standard and to the Quality Management System established by the organisation

and is effectively implemented and maintained.

The organisation plans the audit program taking into consideration, the status and importance of

the processes and areas to be audited, as well as the results of the previous audits.

The audit criteria, scope, frequency and methods are defined. Selection of auditors and conduct

the audits to bring about objectivity and impartiality of the audit process. Auditors do not audit

their own work.

A documented procedure is defined in 8.2.2.1 of this section specifying the responsibilities and

requirements for planning and conducting audits, and for reporting results and maintaining

records (4.2.4).

Management takes timely corrective actions on deficiencies found and eliminate non-conformities and their causes detected, during the audit without undue delay.

Follow up activities includes the verification of the implementation of corrective actions, and

reporting of verification results.

8.2.3 Monitoring and Measurement of Processes

The Organisation applies suitable methods for monitoring & where applicable measurement of

QMS processes. These methods to demonstrate their ability to achieve planned results. When

planned results are not achieved, appropriate correction & preventive action are taken to ensure

conformity of the product.

8.2.4 Monitoring and Measurement of Product

The Organisation monitors and measures the characteristic of the product, to verify that

requirements for the product are fulfilled. This is carried out at appropriate stages of the product

realisation process according to planned arrangement (7.1).

Evidence of conformity with the acceptance criteria is documented. Records do indicate the

person(s) authorising for release of product (4.2.4)

Product release does not proceed until all the planned arrangement have been satisfactorily

completed, unless otherwise approved by the relevant authority and where applicable by the

customer.


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IMPROVEMENT

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8.3 Control of Non-Conforming product

The Organisation ensures that product which does not confirm to the requirements is identified

and controlled to prevent unintended use or delivery. The control and related responsibilities and

authorities for dealing with non-conformance product are defined in a documented procedure as

per 8.3.1 of this section.

The organisation deals with nonconforming products in one or more of the following ways:

By taking action, to eliminate the detected non-conformity during production and inspection.

Records of nature of non-conformities and subsequent action taken, including concessions

obtained, are maintained (4.2.4). Non-Conforming product is corrected; it is re-verified after

correction to demonstrate conformity to the requirements.When non-conformity is detected, after delivery or use has started the Organisation takes action

appropriate to the effects, or potential effects of the non-conformity.

It is often required that the proposed rectification of the non-conforming product is reported for

concession to the customer.

8.4 Analysis of data

The Organisation collects and analyses appropriate data to determine the suitability and

effectiveness of the Quality Management System and to evaluate where continual improvements of

the Quality Management System can be made. This includes data generated as a result of

monitoring & measurement and from other relevant sources.

The Organisation collects and analyses appropriate data to determine the suitability andeffectiveness of the Quality Management System and to evaluate where continual improvements

of the Quality Management System can be made. This includes data generated as a result of

monitoring & measurement and from other relevant sources.

The Organisation analyses this data, to provide information on:

a) Customer satisfaction (8.2.1)

b) Conformance to product requirements (7.2.1)

c) Characteristics and trends of processes and products including opportunities for

Preventive action.

d) Suppliers


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IMPROVEMENT

Page : 4 OF 7

8.5 Improvement

8.5.1Continual Improvement

The organisation plans and manages the processes necessary for the continual improvement of

the effectiveness of Quality Management System and facilitates the continual improvement of

Quality Management System through the use of Quality Policy, Quality Objectives, Audit

results, Analysis of data, corrective and preventive actions and Management Review.

8.5.2 Corrective Action

The organisation takes actions to eliminate the cause of non-conformity in order to preventrecurrence. Corrective actions are appropriate to the effect of non-conformities encountered.

The documented procedure 8.5.2.1 of this section for corrective action defines requirements for:

a) Reviewing Non-conformities (including customer complaints)

b) Determining the causes of non-conformities.

c) Evaluating the need for actions to ensure that non-conformities do not recur.

d) Determining and implementing the action needed

e) Recording results of action taken (4.2.4) and Reviewing of Corrective action taken

8.5.3 Preventive Action

The organisation determines action to eliminate the causes of potential non-conformities in

order to prevent their occurrence. Preventive action taken are appropriate to the effect of thepotential problems.

The documented procedure 8.5.3.1 of this section for preventive action defines requirements for

Determining potential non-conformities and their causes

Evaluating the need for action, to prevent occurrence of non-conformities

Determining and implementing preventive action needed.

Recording results of action taken (4.2.4)

Reviewing of preventive action taken.


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PROCEDURES Page : 5 OF 7

Procedure :

8.2.1.1 Customer Satisfaction

1.0 Take customer feed back on phone, during meeting with the customer, specification sheet

with customer remarks sent by customer, customer comments on receipt of goods and customer

complaint.

2.0 Record the same in non conformance format.

3.0 Analyse the same and discuss in Management Review meetings .

4.0 Take necessary corrective and preventive actions for non-occurrence of the same.

5.0 Keep the other head of depts. Informed and inform customer on the outcome.

8.2.2.1 Internal Quality Audit

1.0 Prepare annual audit plan so that

A) All departments are covered under the Quality Management System are audited at least once

In quarter.

B) Areas having large number of non-conformities are audited more frequently than stipulated.

C) The audit covers all the requirements and clauses as specified in ISO 9001-2000.

D) The audit covers review of customer feedback complaint.

2.0 Keep a list of all trained auditors.

3.0 Prepare and circulate audit schedules for individual audit to all concerned department having

the details of departments to be covered clauses to be audited and the names of auditors.4.0 The audit team must be independent of the function being audited.

5.0 Audit must be conducted by qualified and trained internal auditors, arrange for external

auditors whenever required if necessary .

6.0 Carryout audit for compliance and effectiveness of QMS.

7.0 While conducting audit verify the non conformities found in previous audit.

8.0 Record Non conformities on nonconformity formats, observations and obtain acceptance

and proposed corrective action and time required to resolve the same and report to MR.

9.0 Get Corrective actions verified.

10.0 Conduct management review meeting and discuss the non conformities recorded during

the audit and prepare minutes of meeting.

11.0 Prepare audit summary report of Management Review.


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8.2.4.1 Monitoring and Measurement of Product

1.0 Carryout incoming material sampling, testing and approval as per specification for

incoming materials and products specifications.

2.0 Product not under quality must be approved by the user department

3.0 As far as practicable no materials are released for further processing without approval.

4.0 Urgently required goods if released for without approval are positively identified and

recalled if product produced is found non-conforming.

5.0 In process material are measured and monitored before release for next process anddefective are rectified / rework as per requirements.

6.0 Records of all in process materialare maintained.7.0 Finished goods are made to pass the entire customer specified / agreed tests before being

put to commercial use. Any discrepancy found at the final stage is tested as per the

original plan so that it satisfies all the customer requirements.

8.3.1 Control On Non Confirming Products

1.0 The Quality Control personnel do reporting of the non-conformance when they find

them either during production or at the final stage of monitoring and measurement.

Such items are prevented from further processing These are usually entered in anon-conformance register. With details like type of Non- Conformance The cause of

the nonconformity is recorded for root cause analysis.

2.0 Disposition of Non conforming items is done depending upon the nature of non

conformance It can be Minor or Major

a) Minor Nonconformity

Minor non-conformance are those where minor nature. In all these cases the

decision regarding rejection/rework/rectification or other use for acceptance is taken

by the Head of Production Dept. with the consultation of Quality Control Dept .

b) Non conformances Major

These are those cases where performance is effected or can cause delay in

Delivery or can result in major cost involvement due to rejection/rectification/reworkIn such case the decision is taken by the Head Production, QC and MD.

The disposition of non conforming product can be of the following types

i) Reworked to eliminate the non conformity of product.

ii) Accepted with or without repair by concession with the decision of MD

/ Customer.

iii) Re-graded for alternate use.


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PROCEDURES Page : 7 OF 7

8.5.1.1 Continual Improvement

1.0 Include results of achievements in the following areas for discussions in the Management

Review Meetings.

a) Results of Audits

b) Customers feedback.

c) Process performance and product conformity

d) Status of preventive and corrective actionse) Follow-up actions from previous management reviews.

f) Changes that could affect the quality management system

g) Recommendations for improvement.

2.0 Discuss the same in the meeting so as to achieve continual improvements in process and

products.

3.0 Record the decisions as minutes of meeting clearly defining the responsibility for

implementation and the date of completion.

4.0 Implement decisions for continual improvements.

8.5.2.1 Corrective Actions

1.0 Send all customer feedback, product nonconformity and audit nonconformity to Head

Production and Quality Control.

2.0 Record the same in non-conformance report. .

3.0 Analyse the causes of nonconformity.

4.0 Record the same in the non-conformance report.

5.0 Suggest suitable corrective actions.

6.0 Implement the same and monitor the results of implementation.

7.0 Non-conformity during transportation to be taken up with he transported.

8.5.3.1 Preventive Action

1.0 Identify potential nonconformity throughDiscussion with customer during his visit or by visiting his premises.

Past experience while manufacturing similar product

Problems faced during initial stage.

2.0 Get all these feedback registered in non-conformance report.

3.0 Discuss the same in Management Review Meetings to find out necessary preventive

actions and record the same as minutes.

4.0 Implement decisions to avoid nonconformity.



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ISO-9001:2000

QUALITY SYSTEM MANUAL Doc no. : A E L/QMSAnnexure -V Rev. no : 00,Issue:01


List Of Work Instructions Page : 1 OF 1

List Of Work InstructionsS. No. Name of Work Instruction WI No Date /Rev No



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QUALITY SYSTEM MANUAL Doc no. : A E L/QMSAnnexure -IV Rev. no : 00,Issue:01


List Of Record Page : 1 OF 1

List Of RecordsS. No Records List Responsibility Retention

Period


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