attitudes & job s-prince dudhatra-9724949948

8/7/2019 Attitudes & Job S-Prince Dudhatra-9724949948

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2005 Prentice Hall Inc. All rights reserved. 20

Attitudes

Attitudes


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The Theory of Cognitive Dissonance

The Theory of Cognitive Dissonance

Desire to reduce dissonance

Importance of elements creating dissonance

Degree of individual influence over elements

Rewards involved in dissonance

Desire to reduce dissonance

Importance of elements creating dissonance

Degree of individual influence over elements

Rewards involved in dissonance


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Types of Attitudes

Types of Attitudes

Job Satisfaction


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Organizational Commitment

Organizational Commitment

Three dimensions:

Affective Commitment: Emotional attachment

Continuance Commitment: Economic attachment

Normative Commitment: Moral or ethical reasons

OCB and Job Productivity


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Contd..

Contd..

Chinese, Canadian and South Korean Employees

Normative Commitment and Affective Commitment

highest in Chinese employees

Continuance Commitment high in Canadian and

South Korean Employees

OC has gone down


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Perceived Organizational Support (POS)

Perceived Organizational Support (POS)

The degree to which Employees believe the

organization values their contribution and cares about

their well- being

Help in Child care problem, health issues, flexi-

timing, forgiving the honest mistake etc.

Participative management


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Employee engagementEmployee engagement

An individuals involvement with, satisfaction and

enthusiasm for the work he/she does

Highly engaged employees have a passion for their

work and feel a deep connection to their company


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An Application: Attitude SurveysAn Application: Attitude Surveys


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Job SatisfactionJob Satisfaction

Measuring Job Satisfaction Single global rating

Summation score

How Satisfied Are People in Their Jobs?

Job satisfaction declined to 50.7% in 2000 Decline attributed to:

Pressures to increase productivity

Less control over work


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The Effect ofJob Satisfaction on Employee

Performance

The Effect ofJob Satisfaction on Employee

Performance

Satisfaction and Productivity

Satisfied workers arent necessarily more productive.

Worker productivity is higher in organizations with

more satisfied workers. Satisfaction and Absenteeism

Satisfied employees have fewer avoidable absences.

Satisfaction and Turnover

Satisfied employees are less likely to quit. Organizations take actions to cultivate high performers

and to weed out lower performers.


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Responses to Job DissatisfactionResponses to Job Dissatisfaction

E X H I B I T 3-6


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How Employees Can Express DissatisfactionHow Employees Can Express Dissatisfaction


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Job Satisfaction and OCBJob Satisfaction and OCB

Satisfaction and Organizational CitizenshipBehavior (OCB)

Satisfied employees who feel fairly treated by and aretrusting of the organization are more willing to engagein behaviors that go beyond the normal expectations oftheir job.

attitudes & job s-prince dudhatra-9724949948

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