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Bob StretchSouthwestern College

Robbins & Judge

Organizational Behavior13th Edition

Personality and Values

© 2009 Prentice-Hall Inc. All rights reserved. 4-0

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Bob StretchSouthwestern College

Robbins & Judge

Organizational Behavior13th Edition

.

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What is Personality?

The dynamic organization within the individual of thosepsychophysical systems that determine his uniqueadjustments to his environment. - Gordon Allport.

± The sum total of ways in which an individual reacts and

interacts with others, the measurable traits a person exhibits

Measuring Personality± Helpful in hiring decisions

± Most common method: self-reporting surveys± Observer-ratings surveys provide an independent

assessment of personality, TAT, MAPS ± often better predictors

© 2009 Prentice-Hall Inc. All rights reserved. 4-2

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Sample Picture Card from Thematic Apperception Test

.

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R orschach Inkblot Test

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Personality Determinants

W hether Heredity or Environment????± Heredity : Factors determined at conception: physical

stature, facial attractiveness, gender, temperament, energylevel (biological+ psychological makeup of parents)

± This ³Heredity Approach´ argues that genes are the sourceof personality (height, complexion, hair color)

± E.g. Twin studies: raised apart but very similar personalities± Parents don¶t add much to personality development± There is some personality change over long time periods

© 2009 Prentice-Hall Inc. All rights reserved. 4-7

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Personality Traits

E nduring characteristics that describe an individual¶sbehavior

± The more consistent the characteristic and the morefrequently it occurs in diverse situations, the more important

the trait.Tw o dominant frame w orks used to describe

personality:± Myers-Briggs Type Indicator (MBTI ®)

± Big Five Model

© 2009 Prentice-Hall Inc. All rights reserved. 4-8

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The Myers-Briggs Type Indicator

Most w idely used instrument in the w orld.Participants are classified on four axes to determine one of 16 possible personality types, such as ENTJ.

© 2009 Prentice-Hall Inc. All rights reserved. 4-9

Extroverted(E) Introverted(I)

Sensing(S)

Intuitive(N)

Thinking(T) Feeling(F)

Judging (J) Perceiving(P)

Flexible andSpontaneous

Sociable andAssertive

Quiet andShy

UnconsciousProcesses

Uses Values& Emotions

Practical andOrderly

Use Reasonand Logic

Want Order& Structure

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The Types and Their Uses

E ach of the sixteen possible combinations has a name,for instance:± Visionaries (INTJ) ± original, stubborn, and driven.± Organizers (ESTJ) ± realistic, logical, analytical, and

businesslike.± Conceptualizer (ENTP) ± entrepreneurial, innovative,

individualistic, and resourceful.

e.g. Creators of Apple, Honda Motors, Microsoft are NTs (5%)

R esearch results on validity mixed.± MBTI ® is a good tool for self-awareness and counseling.± Should not be used as a selection test for job candidates (no

in-between)© 2009 Prentice-Hall Inc. All rights reserved. 4-10

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The Big Five Model of Personality Dimensions

Extroversion Sociable, gregarious, and assertive

Agreeableness Good-natured, cooperative, and trusting

Conscientiousness

Responsible, dependable,persistent, and organized

Emotional Stability

Calm, self-confident, secure under stress(positive), versus nervous, depressed, andinsecure under stress (negative)

Openness toExperience

Curious, imaginative, artistic, andsensitive

© 2009 Prentice-Hall Inc. All rights reserved. 4-12

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Ex trovertness

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C onscientiousness

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H ow Do the Big Five Traits Predict Behavior?

± Highly conscientious people develop more job knowledge,exert greater effort, and have better performance.

± Other Big Five Traits also have implications for work.

� Emotional stability is related to job satisfaction.� Extroverts tend to be happier in their jobs and have good social

skills; absenteeism, open about relationships, drinking

� Open people are more creative and can be good leaders.� Agreeable people are good in social settings.� People who score higher on emotional stability are happier

© 2009 Prentice-Hall Inc. All rights reserved. 4-15

See E X H I B I T 4 2

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O ther Personality Traits R elevant to O B

C ore Self- E valuation

± The degree to which people like or dislike themselves

± Positive self-evaluation leads to higher job performance

± E.g. insurance; 90% of sales call get rejected,successful salespersons have positive core self evaluation ( more capable)

© 2009 Prentice-Hall Inc. All rights reserved. 4-16

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C ontd .

Machiavellianism

Amit is a young bank manager in MP. He¶s had threepromotions in the past 4 years. Amit makes no apologies for theaggressive and manipulative tactics he¶s used to propel hiscareer upward.³ I am prepared to do whatever I have to do to get to top

level´He is a MACHIAVELLIAN ± A pragmatic, emotionally maintains distance, power-player who

believes that ends justify the means i.e. if it works, then use it

± High Machs are manipulative, win more often, and persuade morethan they are persuaded. Flourish when:� Have direct interaction

W ork with minimal rules and regulations� Emotional involvement distract

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C ontd

N arcissismHans likes to be the centre of attention, likes to look himself inthe mirror a lot, has extravagant dreams and seems to consider himself a person of many talents³ Hans is a narcissist´

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Barack O bama

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C ontd .

O riginated from Greek myth of Narcissus, the story of a manso proud of him that he fell in love with his own image

G randiose sense of self ±importance

person who needs excessive admiration, self obsessed, arrogant

Less effective in their jobs

Think they are better leaders but according to their known onesthey are worst leaders

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C ontd

R isk T aking

± The willingness to take chances.

± May be best to align propensities with job requirements.

± Risk takers make faster decisions with less information

± R eal estate developer ³Donald Trump´; Trumpinternational hotel in Chicago, co-producing and starring in³ The apprentice´, clothing and furniture and authoring best- selling books

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C ontd ..T ype A Personality

± Aggressively involved in a chronic, incessant struggle toachieve more in less time� Impatient: always moving, walking, and eating rapidly� Strive to think or do two or more things at once� Cannot cope with leisure time

� Obsessed with achievement numbers

© 2009 Prentice-Hall Inc. All rights reserved. 4-24

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C ontd .

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Proactive Personality

± Identifies opportunities, shows initiative, takes action, andimproves the current circumstances

± Seen as change initiators and leaders

± Creates positive change in the environment

± Dhirubhai Ambani; R eliance empire

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Values

Is Capital punishment right or wrong?

Love marriage or arrange marriage?

Violence or Non violence?

Modeling as a profession?

Cheating in examination?

© 2009 Prentice-Hall Inc. All rights reserved. 4-27

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C ontd .

B asic convictions on how to conduct yourself or how to liveyour life that is personally or socially preferable ± ³HowTo´ live life properly.

Attributes of Values:

± Content Attribute ± that the mode of conduct or end-state isimportant (good, bad or desirable)± Intensity Attribute ± just how important that content is.

Value System ( flexible or fluid)± A person¶s values rank ordered by intensity (freedom,pleasure, self respect, honesty, obedience, equality)± Tends to be relatively constant and consistent ( parents,

teachers, friends and others)

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C lassifying Values R okeach Value Survey

T erminal Values± Desirable end-states of existence; the goals that a person

would like to achieve during his or her lifetime

nstrumental Values

± Preferable modes of behavior or means of achieving one¶sterminal values

People in same occupations or categories tend to holdsimilar values± But values vary between groups± Value differences make it difficult for groups to negotiate

and may create conflict

© 2009 Prentice-Hall Inc. All rights reserved. 4-29

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Values in the R okeach Survey

© 2009 Prentice-Hall Inc. All rights reserved. 4-30

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Value Differences Between Groups

© 2009 Prentice-Hall Inc. All rights reserved. 4-31

E X H I B I T 4 4

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Linking Personality and V alues to the Workplace

Managers are less interested in someone¶s ability to do aspecific job than in that person¶s flexibility.

Person-Job Fit:± John Holland¶s Personality-Job Fit Theory

� Six personality types� Vocational Preference Inventory (VPI)

± Key Points of the Model:� There appear to be intrinsic differences in personality between

people� There are different types of jobs� People in jobs congruent with their personality should be more

satisfied and have lower turnover

© 2009 Prentice-Hall Inc. All rights reserved. 4-33

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H olland s Personality Typology & O ccupations

© 2009 Prentice-Hall Inc. All rights reserved. 4-34

E X H I B I T 4 7

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R elationships Among Personality Types

© 2009 Prentice-Hall Inc. All rights reserved. 4-35

The closer theoccupationalfields, the morecompatible.

The furtherapart the fields,the moredissimilar.

E X H I B I T 4 8

Need to match personalitytype with occupation.Source: R eprinted by special permission of the publisher, PsychologicalAssessment R esources, Inc., from Making Voc ati o nal Cho i ces, copyright 1973,1985, 1992 by Psychological Assessment R esources, Inc. All rights reserved.

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Still Linking Personality to the Workplace

In addition to matching the individual¶s personality to thejob, managers are also concerned with:

Person-Organization Fit:± The employee¶s personality must fit with the organizational

culture.± People are attracted to organizations that match their values.± Those who match are most likely to be selected.± Mismatches will result in turnover.

± Can use the Big Five personality types to match to theorganizational culture.

© 2009 Prentice-Hall Inc. All rights reserved. 4-36

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Global Implications

Personality± Do frameworks like Big Five transfer across cultures?

� Yes, but the frequency of type in the culture may vary.� Better in individualistic than collectivist cultures.

Values± Values differ across cultures.± Hofstede¶s Framework for assessing culture ± five value

dimensions:� Power Distance

� Individualism vs. Collectivism� Masculinity vs. Femininity� Uncertainty Avoidance� Long-term vs. Short-term Orientation

4-37© 2009 Prentice-Hall Inc. All rights reserved.

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H ofstede s Framework: Power Distance

The extent to which a society accepts that power ininstitutions and organizations is distributed unequally.

© 2009 Prentice-Hall Inc. All rights reserved. 4-38

Low distanceRelatively equal power

between those withstatus/wealth and thosewithout status/wealth

High distanceExtremely unequal power

distribution between those

with status/wealth and thosewithout status/wealth

See E X H I B I T 4 6

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H ofstede s Framework: Individualism

ndividualism± The degree to which people prefer to act as individuals

rather than a member of groupsC ollectivism

± A tight social framework in which people expect others ingroups of which they are a part to look after them andprotect them

Versus

© 2009 Prentice-Hall Inc. All rights reserved. 4-39

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H ofstede s Framework: Masculinity

Masculinity± The extent to which the society values work roles of

achievement, power, and control, and where assertivenessand materialism are also valued

Femininity± The extent to which there is little differentiation between

roles for men and women

Versus

© 2009 Prentice-Hall Inc. All rights reserved. 4-40

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H ofstede s Framework: Uncertainty Avoidance

The extent to which a society feels threatened by uncertainand ambiguous situations and tries to avoid them

© 2009 Prentice-Hall Inc. All rights reserved. 4-41

H igh Uncertainty Avoidance:Society does not like ambiguoussituations and tries to avoid them.

L ow Uncertainty Avoidance:

Society does not mind ambiguoussituations and embraces them.

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L ong-term Orientation± A national culture attribute that emphasizes the future, thrift,

and persistence

Short-term Orientation

± A national culture attribute that emphasizes the present andthe here and now

H ofstede s Framework: Time O rientation

© 2009 Prentice-Hall Inc. All rights reserved. 4-42

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H ofstede s Framework: An Assessment

T here are regional differences w ithin countriesT he original data is old and based on only one companyH ofstede had to make many judgment calls w hile doing

the researchSome results don¶t match w hat is believed to be trueabout given countriesDespite these problems it remains a very popularframe w ork

© 2009 Prentice-Hall Inc. All rights reserved. 4-43

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GLO BE Framework for Assessing C ultures

G lobal L eadership and Organizational BehaviorE ffectiveness ( GL OB E ) research program.± Nine dimensions of national culture

Similar to H ofstede¶s frame w ork w ith these additionaldimensions:± Humane Orientation: how much society rewards people for

being altruistic, generous, and kind.± Performance Orientation: how much society encourages and

rewards performance improvement and excellence.

© 2009 Prentice-Hall Inc. All rights reserved. 4-44

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