ban dich tieu chuan iso 9001 2015

8/19/2019 Ban Dich Tieu Chuan Iso 9001 2015

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ISO/FDIS 9001:2015

INTERNATIONALSTANDARD

ISO9001:2015

HỆ THỐNG QUẢN LÝ CHẤT LƯỢNG - CÁC !U C"U

QUALIT #ANAGE#ENT SSTE# - REQUIRE#ENTS

H$ N%I & 2015

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MỤC LỤC

LỜI NÓI ĐẦU................................................................................................................................... 5

LỜI GIỚI THIỆU............................................................................................................................. 6

1 PHẠM VI .................................................................................................................................11

2 TÀI LIỆU VIỆN DẪN.............................................................................................................11

3 THUẬT NGỮ VÀ ĐNH NGH!" .........................................................................................11

# $%I C&NH C'" T( CH)C .................................................................................................11

#.1 HIỂU BIẾT VỀ TỔ CHỨC VÀ BỐI CẢNH CỦA TỔCHỨC.................................................11

4.2 HIỂU BIẾT CÁC NHU CẦU VÀ MONG ĐỢI CỦA CÁC BÊN UANT!M ......................12

4." #ÁC Đ$NH %H&M VI CỦA H' THỐNG UẢN () CH*T (+ỢNG ….............................12

4.4 H' THỐNG UẢN () CH*T (+ỢNG VÀ CÁC UÁ T,-NH CỦA H'THỐNG ............12

5 *+ L,NH ĐẠ- .......................................................................................................................13

.1 /0 (NH Đ&O VÀ CAM ẾT

….............................................................................................1"

5.1.1 Khái quát ……….......................................................................................................................13

5.1.2 Định hướng và !há"h hàng ....................................................................................................1#

.2 CH3NH/ÁCH.............................................................................................................................14

5.2.1 $hát t%i&n "h'nh (á"h "h)t *ư+ng..............................................................................................1#

5.2.2 ,%u-n thng "h'nh (á"h "h)t *ư+ng .......................................................................................1# ." VAI T,5 T,ÁCH NHI'M VÀ U6ỀN H&N TỔCHỨC .....................................................14

6 H-ẠCH ĐNH ........................................................................................................................15

7.1 CÁC HÀNH Đ8NG GIẢI U6ẾT ,ỦI ,O VÀ C9H8I .......................................................15

7.2 CÁC M:C TIÊU CH*T (+ỢNG VÀ HO&CH Đ$NH ĐỂ Đ&T Đ+ỢC M:C TIÊU CH*T(+ỢNG

…………………………………………………………………………………….....................

.........................15

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ISO/FDIS 9001:2015

7." HO&CH Đ$NH THA6 ĐỔI …....................................................................................................16

H/ T0 ...................................................................................................................................16

;.1 CÁC NGUNTHỨC ............................................................................................................................19

;.4 T,AO ĐỔI TH?NGTIN ..........................................................................................................19

;. TH?NG TIN B@NG V=NBẢN ...............................................................................................19

.5.1 Khái quát .................................................................................................................................19

.5.2 ,hiHt *J và "J nht ...............................................................................................................20

.5.3 Ki& (át thng tin LMng vNn Ln ...........................................................................................20

TH+C HIỆN TC NGHIỆP ..................................................................................................24

.1 HO&CH Đ$NH VÀ IỂM /OÁT TH0C HI'N TÁC NGHI'% ...............................................20

.2 CÁC 6ÊU CẦU VỀ /ẢN %HM VÀ $CHV: ......................................................................21

G.2.1 ,%E Bi thng tin với !há"h hàng ...........................................................................................21

G.2.2 Pá" Bịnh "á" -Qu "u *iQn quEn BHn (n JhR và @ị"h v .......................................................21

G.2.3 P? TUt "á" -Qu "u *iQn quEn BHn (n JhR và @ị"h v ........................................................21

G.2.# á" thE- Bi với -Qu "u v (n JhR và @ị"h v ...................................................................21

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ISO/FDIS 9001:2015

." THIẾT Ế VÀ %HÁT T,IỂN /ẢN %HM VÀ $CH V:.....................................................23

G.3.1 Khái quát .................................................................................................................................23

G.3.2 V8"h Bịnh thiHt !H và Jhát t%i&n ............................................................................................23

G.3.3 Đu và "E thiHt !H và Jhát t%i&n ...........................................................................................23

G.3.# á" Li


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ISO/FDIS 9001:2015

F." #M #JT CỦA (NHĐ&O ...................................................................................................30

9.3.1 Khái quát .................................................................................................................................30

9.3.2 Đu và "h h8t BWng T? TUt "E *[nhB8 ..........................................................................30

9.3.3 á" Bu %E "E h8t BWng T? TUt "E *[nh B8 .....................................................................30

14 C&I TI7N .................................................................................................................................31

1K.1 HÁI UÁT …..................................................................................................................

...31

1K.2 /0 H?NG %HE HỢ% VÀ HÀNH Đ8NG HLC %H:C................................................31

1K."

CẢI TIẾN (IÊN T:C

…........................................................................................................32

PHỤ LỤC " .....................................................................................................................................33

PHỤ LỤC $ .....................................................................................................................................3

TÀI LIỆU TH"M CHI7U .............................................................................................................#2

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ISO/FDIS 9001:2015

L9: ;?

I/O T PQ TRS P PWX Y Z[\ ]^ _`Z ]RS ab^ Zb^ c d Z PQ ZRS P PWXeY fRX Z PQ ZP^P gRS I/O\. Ch gRi P jk d ZRS P eY Z[ ZPlmf alnZPo PRi jpR d BX qr ZPsZ I/O. MtR Z PQ ZP^P gRS eX a[ _`Z Pu av _^ aw WBX qr ZPsZ aln ZP^P ]sx av W eyv av z a{R |Ri Z}bf jX aW. Cd Z PQ eY Z[5

Z PQ P~P xPu g^ xPR P~P xPu5 g•R €o aRv xPYR uX I/O5 f ZPX_ fRX g^b d hfgRi ^y. I/O xPYR Pnx P‚Z Pƒ g•R H`R a„f r ZPsZ aRi Y Z[ IC\ Z}S Z…Z † dg… av gv ZRS P PWX qr ZPsZ aRi.

y Z}‡P aln €z |ˆf a‰ xPdZ Z}R‰ Z^R ]Ri ^y g^ d Z^R ]Ri aln |o qR[ Pb gRi ZR[xZˆ |y Z}‡ Z^R ]Ri ^y aln _h Z† Z}bf Cd PŠ |‹ I/OŒIC5 %Pc 1. M`Z dP ˆ ZP‰5 dZRS P~ Pb €o xPS P qPd PX c ZPR[Z d ]b{R Z^R ]Ri I/O qPd PX c aln ]l. T^R ]Ri ^y aln |o ZP†b xPŽ Pnx g•R d ey Z jRS Zsx uX Cd PŠ |‹ I/OŒIC5%Pc 2 ‘_ ’’’.R€b.b}fŒ|R}‘ZRg‘€\.

Cc ]l a[ qP† “f _`Z €Y y[ ZY uX Z^R ]Ri ^y ZP` aYR Zlnf j†b P` a` eyv€df P[. I/O €ƒ qPhf Pk Z}dP PRi_ Pb gRi Ps jR[Z j…Z q” Pb‚ Z…Z † d eyv€df P[ ^y. CPR ZR[Z uX d eyv €df P[ ^y aln d akP Z}bf ed Z}‡P xPdZ Z}R‰Z^R ]Ri €ƒ aln alX g^b Z}bf (mR fR•R ZPRi g^ŒPb‚ Z}S |XP €dP uX I/O ZR[x Ps dZyS jY gv j†b P` €df P[.

B…Z q” ZS ZPlf _{R ^b aln €z |ˆf Z}bf Z^R ]Ri ^y av ]^ ZPhf ZR aln f …xPb €o ZPs ZRi uX flmR €z |ˆf _^ qPhf P‡P ZP^P _`Z €o hf Ps ^b.

Đ‰ W d |R– fR†R gv fP—X uX d ZPsZ f˜ }RSf uX I/O g^ d |R– a{Z ]RS eX a[

adP fRd €o xPŽ Pnx f Pl gv €o Z™ ZPu uX I/O g•R d fyS Z uX šTO gv ,^b† qr ZPsZ Z}bf ZPlf _{R TBT\5 av fPk ‘_ al•f |‹ U,(\ €X› œb}’X}| /xx]‘_‘ZX}y Ržb}_XZRb

BX Pk Z}dP PRi_ Pb Z^R ]Ri ^y ]^ BX I/OŒTC 1;7 † ] P…Z ]lnf g^ a†_ j†bP…Z ]lnf5 TR‰ jX /C 25 Hi ZPYf P…Z ]lnf.

%PRS j† ZPQ “_ ^y Puy jŸ g^ ZPXy ZP[ %PRS j† ZPQ Zl I/O FKK1›2KK\5 aw aln €zXaR gv _‚Z qr ZPsZ5 ZPhf eX P…x Ps _`Z Z}‡P Zo d aRv qPb† aln €zX aR g^ dfyS Z e† ] P…Z ]lnf aln aRv PŠP ]{R Pb ZP~P Pnx g^ d qPdR Ri_ _•R.

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L9: @:A: B:?

4.1 E: F?EB

/o P…x Ps _`Z Pi ZPYf e† ] P…Z ]lnf ]^ _`Z ey[Z akP PR[ ]ln uX Z PQ _^W ZP‰ fRx †R ZR[ Zf ZP‰ q[Z e† Pb{Z uX _‡P g^ f …x €p g˜f P Pb d€df qR[ xPdZ Z}R‰ jv g˜f.

Cd ]nR ~P ZRv_ “f aYR g•R _`Z Z PQ Pb gRi ZPo PRi Pi ZPYf e† ] P…Z ]lnfZP‘b ZRS P ^y ]^›

X\ P† “f f …x _ Z̀ dP P…Z ed d €† xP_ g^ |kP gˆ adx Qf yS c qPdPP^f g^ yS c P[ akP g^ xPdx ]sZ W ZP‰ dx |ˆf¡

j\ TP ay d P`R ™f Xb ZPŸX _w qPdP P^f¡

\ GR†R ey[Z d }uR }b g^ P`R ]RS eX a[ jYR †P Pf g^ d _ˆ ZRS uX _‡P¡

|\ P† “f PQf ZŸ €o xPŽ Pnx g•R d yS c ey akP uX Pi ZPYf e† ] P…Z

]lnf.TRS P eY Z[ ^y W ZP‰ aln €z |ˆf `R j` Pb‚ jpR d Z PQ jS fb^R. Mˆa~P uX TRS P eY Z[ ^y qPhf P¢_ fnR P c gv›

/o ZPYf P…Z gv … Z} uX d Pi ZPYf e† ] P…Z ]lnf qPd PX¡

C … Pi ZPYf Z^R ]Ri ZP‘b jY ˆ d aRv qPb† uX TRS P eY

Z[ ^y¡ VRi €z |ˆf d ZPsZ f˜ ˆ ZP‰ uX TRS P eY Z[ ^y

Z}bf Z PQ.

Cd yS c uX Pi ZPYf e† ] P…Z ]lnf ey akP jpR TRS P eY Z[ ^y ]^ j€f Pb d yS c c gv €† xP_ g^ |kP gˆ.

TRS P eY Z[ ^y €z |ˆf ZR[x s ed Z}‡P5 q[Z Pnx V£f Z}£ (sx q[ Pb{P TPoPRi R‰_ Z}X ĐRv PŠP %CA\ g^ ZR[x s e† ] }uR }b.

TR[x s ed Z}‡P Pt Z}n _`Z Z PQ Pb{P akP d ed Z}‡P uX _‡P g^ d _YR eX PiZlf Zd uX Pf.

V£f Z}£ %CA Pt Z}n _`Z Z PQ a†_ j†b }¢f d ed Z}‡P uX _‡P aln f …x

f„ ]o _`Z dP ZPŸX adf g^ aln e† ]5 g^ d P`R Pb †R ZR[ aln Ps jR[Z g^ZPo ZPR.

TR[x s e† ] }uR }b Pt Z}n _`Z Z PQ d akP d y[ ZY W ZP‰ ]^_ Pb d ed Z}‡Pg^ Pi ZPYf e† ] P…Z ]lnf uX _‡P PiP Pl•f qPŸR d q[Z e† Pb{P akP Z}l•5alX }X d jRi xPdx qR‰_ €bdZ _Xf Z~P xP£f f¤X P¢_ ZYR ZPR‰ PWX d †P PlpfZRS o g^ Zs |ˆf ZYR aX d P`R qPR Pf …Z PRi ‘_ ĐRv qPb† A.4\.

VRi adx Qf _`Z dP akP d yS c g^ fR†R ey[Z P˜f P c g^ _bf anR Z}bfZlf ]XR a‚Z }X _`Z ZPdP ZPQ Pb Z PQ Z}bf _`Z _hR Z}lmf f^y ^f “f a`f g^

xPQ Z{x. Đ‰ a{Z aln _ˆ ZRS ^y5 Z PQ W ZP‰ Ps ZP…y c ZPR[Z dx |f d P‡PZPQ qPd PX uX Pb{Z a`f †R ZR[ jS {P €o qP xPˆ g^ †R ZR[ ]RS Zˆ5 Pl ]^ ZPXyaR a`Z xPd5 aR _•R g^ ZdR … Z} Z PQ.

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T}bf TRS P eY Z[ ^y5 d _‹ a`f Z¤ €X a™y aln €z |ˆf›

¥%HẢI¦ av sx _`Z yS c¡

¥S¦ av sx a[ _`Z qPy[ fPk¡

¥aln xP§x¦ av sx a[ _`Z €o Pb xP§x¨

¥W ZP‰¦ av sx a[ _`Z qP† “f Pb‚ _`Z “f ]o.TPhf ZR aln adP |… ¥CH© TH3CH¦ ]^ av Pl•f |‹ gRi PR‰ g^ ]^_ }ª ZPS_ yS c]RS eX.

4.2 CE ;@?; BJ F?K; B O;@

TRS P eY Z[ ^y aln |oX Z}S d fyS Z e† ] _h Z† Z}bf I/O FKKK. /o _hZ† jXb f„_ _`Z ZyS jY Pb _tR fyS Z g^ ] fR†R Z{R €Xb fyS Z aW ]{R eX Z}«fg•R Z PQ5 _`Z €Y g~ |ˆ gv ]nR ~P f g•R fyS Z g^ g~ |ˆ gv P^P a`f aR‰ P‡PP¢_ †R ZR[ q[Z e† Pb{Z a`f uX Z PQ qPR dx |ˆf fyS Z ^y.

Cd fyS Z e† ] P…Z ]lnf ]^›

Hl•f g^b qPdP P^f¡

/o ]wP a{b¡

/o ZPX_ fRX uX _«R flmR¡

TR[x s ed Z}‡P¡

C†R ZR[¡

y[Z akP |oX Z}S j¢f PQf¡ † ] _YR eX Pi.

4.3 T:QR S; F?E B;

4.3.1 E: F?EB

TRS P eY Z[ ^y ZP ay €o P…x Ps ZR[x s ed Z}‡P qPR xPdZ Z}R‰5 ZPo PRi g^†R ZR[ Z~P PRi ]o uX _`Z Pi ZPYf e† ] P…Z ]lnf5 ™f Xb ZPŸX _w qPdP P^fZPhf eX adx Qf d yS c uX qPdP P^f. Cd yS c ˆ ZP‰ aln ‘_ ]^ Z}«f y[a[ €o P…x Ps ZR[x s ed Z}‡P aln jXb f„_ Z}bf ĐRv qPb† 4.4.

/o ZP… PR‰ g^ e† ] d ed Z}‡P W ]RS eX ]‹ PX Pl _`Z Pi ZPYf fWx xPc g^bZ~P PRi ]o g^ PRi e† uX Z PQ Z}bf a{Z aln d _ˆ ZRS |o qR[. TR[x s ^y a†_

j†b Z PQ W ZP‰ qR‰_ €bdZ d _YR eX Pi Zlf Zd g^ xPˆ ZP` ]‹ PX fR˜X d edZ}‡P uX Pi ZPYf5 eX aW q[Z e† Pb{Z a`f Zf ZP‰ uX Z PQ W ZP‰ aln ™f Xb.

TR[x s ed Z}‡P jXb f„_ gRi akP }ª g^ e† ] _`Z dP W Pi ZPYf d ed Z}‡P5 g^€o Zlf Zd uX Pf5 eX aW a{Z aln d q[Z e† |o akP ZP‘b P~P €dP P…Z ]lnf g^d akP Pl•f P…Z ]lnf uX Z PQ. VRi e† ] d ed Z}‡P g^ Pi ZPYf Pl ]^ _`ZZf ZP‰ W ZP‰ a{Z aln eX €z |ˆf g£f Z}£ %CA ‘_ ĐRv qPb† K.".2\ g•R €o ZsxZ}f Zf ZP‰ g^b ZR[x s e† ] }uR }b ‘_ ĐRv qPb† K."."\ Pl•f a[ Zs |ˆf d P`R g^ f“ f¤X d q[Z e† qPhf _bf _Y.

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VRi dx |ˆf ZR[x s ed Z}‡P Z}bf _`Z Pi ZPYf e† ] P…Z ]lnf Pb

xP§x› X\ /o ZP… PR‰ g^ akP Z}bf adx Qf d yS c¡

j\ /o ‘_ §Z a[ d ed Z}‡P gv _‚Z fRX Z“f fRd Z}k¡

\ VRi a{Z aln q[Z e† Pb{Z a`f uX ed Z}‡P _`Z dP PRi ]o¡

|\ /o †R ZR[ d ed Z}‡P |oX Z}S adP fRd d |˜ ]Ri g^ ZPhf ZR.H‡P 1 alX }X _`Z € a„ a{R |Ri Pb _`Z ed Z}‡P j…Z q” g^ ZP‰ PRi _YR Zlf Zd fR˜Xd y[ ZY uX ed Z}‡P. Cd aR‰_ qR‰_ Z}X j¢f ZP‘b |ªR g^ ab ]lmf5 aRv c ZPR[Z PbgRi qR‰_ €bdZ5 ]^ ˆ ZP‰ Pb Z¤f ed Z}‡P g^ ZPXy aR ZŽy ZP‘b d }uR }b ]RS eX.

4.3.2 V;@ B; HWX =Y; Z T[ :; Z :\] B^ Z Đ:_? `;

V£f Z}£ %CA W ZP‰ aln dx |ˆf g•R _«R ed Z}‡P g^ † Zf ZP‰ Hi ZPYf e† ]P…Z ]lnf. H‡P 2 _RP P«X dP ZPQ _^ d ĐRv qPb† Z¤ 4 a[ 1K W ZP‰ aln PRXPW_ Z}bf _YR eX Pi g•R g£f Z}£ %CA.

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ISO/FDIS 9001:2015

V£f Z}bf %CA W ZP‰ aln _h Z† _`Z dP ZW_ ZZ Pl €X›

HWX =Y;a TPR[Z ]sx d _ˆ ZRS uX Pi ZPYf g^ d ed Z}‡P uX Pi ZPYf5 g^ df„ ]o c ZPR[Z a‰ _Xf ]{R q[Z e† ZP‘b d yS c uX qPdP P^f g^ P~P €dPuX Z PQ¡

T[ :;a TPo PRi d `R |f aw aln Pb{P akP¡

:\] B^a TP‘b |ªR g^ qPR W ZP‰\ ab ]lmf d ed Z}‡P g^ d €† xP_5 |kP gˆ Z{b

}X €b g•R d P~P €dP5 _ˆ ZRS g^ d yS c5 g^ jdb db q[Z e†¡ Đ:_? `;a TPo PRi d P^P a`f P¢_ †R ZR[ q[Z e† ZPo PRi5 _`Z dP cZPR[Z.

4.3.3 T:QR S; F?K; b: W

TR[x s e† ] }uR }b ‘_ ĐRv qPb† A.4\ ]^ aRv YZ y[ Z}bf a{Z aln _`Z Hi ZPYfe† ] P…Z ]lnf W PRi ]o. PdR Ri_ e† ] }uR }b aw fc_ PQX Z}bf d xPRS j†Z}l• uX ZRS P eY Z[ ^y5 g~ |ˆ ZPo PRi P^P a`f xP£f f¤X P¢_ ]b{R jŸ d€o qPhf xPŽ Pnx ZRv_ xP™ Z~P d €o qPhf xPŽ Pnx †y }X5 g^ ZPo PRi P^P a`f

P¢_ f“ f¤X €o ZdR |R– Zlf Qf g•R †P Plpf uX €o qPhf xPŽ Pnx.Đ‰ xPŽ Pnx g•R d yS c uX ZRS P eY Z[ ^y5 Z PQ c Pb{P akP g^ ZPo PRid P^P a`f P¢_ fR†R ey[Z }uR }b g^ P`R. VRi fR†R ey[Z † }uR }b g^ P`R ZPR[Z ]sx_`Z €p Pb gRi Z“f Z~P PRi ]o uX Hi ZPYf e† ] P…Z ]lnf5 a{Z aln d q[Z e†aln †R ZPRi g^ f“ f¤X d †P Plpf ZRS o.

Cd P`R W ZP‰ …Z PRi Pl ]^ q[Z e† uX d Z‡P PYf ZPs ]nR Z}bf a{Z aln dq[Z e† |o akP5 g~ |ˆ d Z‡P PYf Pb xP§x Z PQ ZP PZ qPdP P^f5 xPdZ Z}R‰ €†

xP_ g^ |kP gˆ _•R5 fR†_ ]wf xP~ g^ Z“f “f €…Z. Cd P^P a`f fR†R ey[Z P`R

f W ZP‰ jXb f„_ gRi ‘_ §Z P˜f _YR fy ]RS eX. ,uR }b ]^ Zd a`f uX €oqPhf P P g^ j…Z q” €o qPhf P P ^b f W ZP‰ W † Zd a`f Z~P o g^

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ISO/FDIS 9001:2015

ZRS o. M`Z €o PiP Pl•f Z~P o xPdZ €RP Z¤ _`Z }uR }b W ZP‰ f …x _`Z P`R5Plf qPhf %HẢI _«R Zd a`f Z~P o uX }uR }b av Z{b }X P`R.

4.# Mc: F?^; dA: E B:? ?e; Bc;@ F?K; fE

TRS P eY Z[ ^y dx |ˆf _`Z qPh qP xPdZ Z}R‰ jpR I/O P¢_ †R ZR[ €o ]RS q[ZfR˜X d ZRS P eY Z[ gv Pi ZPYf e† ] uX _‡P ‘_ ZPS_ ĐR‰ qPb† A.1\.

TRS P eY ^y Pb xP§x _`Z Z PQ €z |ˆf ZR[x s ed Z}‡P5 q[Z Pnx g•R g£f Z}£%CA g^ ZR[x s e† ] }uR }b5 a‰ ]RS q[Z Pb‚ Z~P Pnx Pi ZPYf e† ] P…Z ]lnf uX_‡P g•R yS c uX d ZRS P Pi ZPYf e† ] qPd.

TRS P eY Z[ ^y ]RS eX a[ I/O FKKK g^ I/O FKK4 Pl €X›

ISO 9000 V< thXng qun *\ "h)t *ư+ng ] 6 (7 và t^ v4ng f …x d v Z†f YZ y[Pb €o ZP… PR‰ g^ ZPo PRi _`Z dP ZP~P Pnx g•R ZRS P eY Z[ ^y¡

ISO 900# _un *\ "h (4 thành "ng Ln v`ng "E Wt t "hC" ] ,iHJ "n t%ng qun *\

"h)t *ư+ng f …x d PŠ |‹ Pb Z PQ ]oX ^b P« ZR[ Z•R X P d yS cuX ZRS P eY Z[ ^y.

Pg g $ f …x d PR ZR[Z gv P˜f ZRS P eY Z[ qPd gv e† ] P…Z ]lnf g^Pi ZPYf e† ] P…Z ]lnf aw aln xPdZ Z}R‰ jpR I/OŒTC 1;7.

TRS P eY Z[ ^y qPhf jXb f„_ d yS c }RSf jRiZ g•R d Pi ZPYf e† ]qPd5 Pl ]^ d yS c Pb e† ] _hR Z}lmf5 X Zb^ €Q qPŸ‘ fPv fPRix5 Pb‚ e†] Z^R P~P.

Cd ZRS P Pi ZPYf e† ] Pb d ]—P go }RSf jRiZ |oX Z}S d yS c uX ZRS

P eY Z[ ^y aw aln xPdZ Z}R‰ Pb _`Z €Y ]—P go. M`Z €Y ZRS P ^y ey akPd yS c j €f Pb Pi ZPYf e† ] P…Z ]lnf5 Z}bf qPR _`Z €Y qPd |¤f ]{R p f…x d PŠ |‹ Pb gRi dx |ˆf ZRS P eY Z[ ^y Z}bf xP{_ gR _`Z ]—P go ˆ ZP‰.

M`Z _X Z}s ZP‰ PRi _YR eX Pi fR˜X d aRv qPb† uX xPRS j† ^y uX ZRS P g•R xPRS j† Z}l• I/O FKK1›2KK\ W ZP‰ aln Z‡_ ZP…y Z}S ’‘j€RZ‘ _p uX I/OŒTC 1;7Œ/C2 Z{R ’’’.R€b.b}fŒZ1;7Œ€2Œxj]R.

ISO/FDIS 9001:2015

HỆ TH%NG 8U&N Lh CHiT LjNG Z CC klU CẦU

1 PX] d:

TRS P eY Z[ ^y alX }X d yS c gv _`Z Pi ZPYf e† ] P…Z ]lnf qPR _`Z ZPQ›

X\ Cc PQf ZŸ qP† “f uX _‡P Z}bf f …x _`Z dP akP €† xP_ Pb‚ |kPgˆ adx Qf yS c qPdP P^f g^ d yS c P[ akP ]sZ xPdx W ZP‰ dx |ˆf5 g^

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j\ Hl•f a[ ™f Xb ZPŸX _w qPdP P^f ZPhf eX gRi dx |ˆf _`Z dP W PRi ]oPi ZPYf5 jXb f„_ d ed Z}‡P †R ZR[ Pi ZPYf g^ a†_ j†b €o xPŽ Pnx g•R d ySc uX qPdP P^f g^ yS c P[ akP g^ ]sZ xPdx W ZP‰ dx |ˆf.

T…Z † d yS c uX ZRS P eY Z[ ^y _Xf Z~P qPdR edZ g^ P¢_ W ZP‰ dx |ˆfPb Z…Z † d Z PQ ZP` _«R ]b{R P‡P5 ey _h5 g^ €† xP_ g^ |kP gˆ f …x.

Va ,VbV 1 ,%ng tiQu "huRn quX" tH nà-c thut ng` dSn JhRe hf" dDị"h ve "h áJ @ng BXi với "á" (n JhR và @ị"h v @4 !iHn "ung ")J tới hf" -Qu "u L7i !há"hhàng.

Va ,VbV 2 á" -Qu "u "hH Bịnh và *ut JháJ " th& Bư+" gi "hung *à -Qu "u JháJ*ut.

2 Tm: :? d:; no;

Cd Z^R ]Ri €X a™y5 Zb^ j` Pb‚ _`Z xPc5 aln gRi |‹ P~P ZPQ Z}bf Z^R ]Ri ^y ]^qPhf ZP‰ ZdP }mR Z}bf gRi dx |ˆf. V•R d Z^R ]Ri gRi |‹ W ZPmR fRX ˆ ZP‰5 PŠ

xPRS j† Z}~P |‹ aln dx |ˆf. V•R d Z^R ]Ri gRi |‹ qPhf W ZPmR fRX ˆ ZP‰5 xPRS j† _•R P…Z uX Z^R ]Ri gRi |‹ jXb f„_ † d €zX aR\ aln dx |ˆf.

ISO 9000:2015c á" h< thXng qun *\ "h)t *ư+ng ] 6 (7 và t^ v4ng

3 T?SB ;@p dm =Y; ;@q^

CPb _ˆ a~P uX Z^R ]Ri ^y5 dx |ˆf d ZPsZ f˜ g^ akP fP—X alX }X Z}bf I/O

FKKK›2K1.

# $c: K; b^ Br s

#.1 H:\? t:QB d_ Br s dm tc: K; b^ Br s

T PQ %HẢI d akP d g… av `R j` g^ jS fb^R W ]RS eX a[ _ˆ a~P g^ dakP Pl•f PR[ ]ln uX _‡P †P Plpf a[ qP† “f uX Z PQ Z}bf a{Z aln d_ˆ ZRS akP Z}l• uX Hi ZPYf e† ] P…Z ]lnf uX _‡P.

T PQ %HẢI ZP‘b |ªR g^ ‘_ §Z d ZPhf ZR gv P˜f g… av `R j` g^ jS fb^R ^y.Va ,VbV 1 á" v)n B " th& LE g> "á" -Hu tX hf" Biu !i


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ISO/FDIS 9001:2015

|\ %P™ hf Z}dP PRi_ g^ eyv P{ Pb d ed Z}‡P ^y¡

‘\ GR†R ey[Z d }uR }b g^ P`R aln d akP Z™ ZPu ZP‘b d yS c Z}bf ĐRvqPb† 7.1¡

ž\ ĐdP fRd d ed Z}‡P ^y g^ dx |ˆf P˜f ZPXy aR c ZPR[Z P¢_ a†_ j†b d edZ}‡P ^y a{Z aln q[Z e† Pl•f a[ uX Pf.

f\ C†R ZR[ d ed Z}‡P g^ Pi ZPYf e† ] P…Z ]lnf.

4.4.2 D _Q a` c ZPR[Z5 Z PQ %HẢI›

X\ Du- t%= "á" thng tin LMng vNn Ln a‰ Pt Z}n gRi ZPo PRi d ed Z}‡P uX _‡P¡

j\ (l fR˜ d ZPhf j¢f g“ j† a‰ W Rv_ ZR }¢f d ed Z}‡P aln ZPo PRi ZP‘bPb{P akP.

5 *[ w; =XW

5.1 *[ w; =XW dm ^] fQB

5.1.1 E: F?EB

(wP a{b Xb P…Z %HẢI PQf ZŸ €o ]wP a{b g^ X_ q[Z uX _‡P aYR g•R Pi ZPYf e† ]P…Z ]lnf ZPhf eX›

X\ CPk Z}dP PRi_ gv Z~P PRi ]o uX Pi ZPYf e† ] P…Z ]lnf¡

j\ Đ†_ j†b }¢f P~P €dP P…Z ]lnf g^ d _ˆ ZRS P…Z ]lnf aln ZPR[Z ]sx Pb Pi

ZPYf e† ] P…Z ]lnf g^ Zlf ZP~P g•R jYR †P g^ d akP Pl•f PR[ ]ln uXZ PQ¡

\ Đ†_ j†b €o Z~P Pnx d yS c uX Pi ZPYf e† ] P…Z ]lnf Z}bf d ed Z}‡PqRP |bXP uX Z PQ¡

|\ TP ay gRi €z |ˆf ZR[x s ed Z}‡P g^ Zl |y ZP‘b e† ] }uR }b¡

‘\ Đ†_ j†b €¬ W d f„ ]o c ZPR[Z Pb Pi ZPYf e† ] P…Z ]lnf¡

ž\ T}yv ZPhf gv €o eX Z}«f uX gRi e† ] P…Z ]lnf _`Z dP PRi ]o g^ xPŽ Pnxg•R d yS c uX Pi ZPYf e† ] P…Z ]lnf¡

f\ Đ†_ j†b }¢f Pi ZPYf e† ] P…Z ]lnf a{Z aln d q[Z e† |o qR[ uX _‡P¡

P\ T{b €o ZPX_ fRX5 PŠ a{b g^ Pt Z}n d d P™ aWf fWx g^b Z~P PRi ]o uX Pi ZPYfe† ] P…Z ]lnf¡

R\ TP ay †R ZR[¡

\ Ht Z}n d gXR Z}£ e† ] ]RS eX PQf ZŸ €o ]wP a{b uX P« Z}bf qPR dx |ˆf Pfp d qP go _^ P« Pk Z}dP PRi_.

Va ,VbV S4 vin t8i "E t "hC"c "h @ B *à"á" t "hC" "ngc tư nhnc th? *+i nhun hf" Jhi *+i nhun.

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5.1.2 ĐY; OA;@ dmW fE m;@

(wP a{b Xb P…Z %HẢI PQf ZŸ €o ]wP a{b g^ X_ q[Z uX _‡P aYR g•R akP Pl•f g^bqPdP P^f ZPhf eX a†_ j†b }¢f›

X\ Cd yS c uX qPdP P^f g^ yS c P[ akP g^ ]sZ xPdx aln d akP5 ZPhf PR‰g^ adx Qf _`Z dP akP¡

j\ Cd }uR }b g^ P`R _^ W ZP‰ †P Plpf a[ €o xPŽ Pnx uX d €† xP_ g^ |kP gˆg^ qP† “f ™f Xb ZPŸX _w qPdP P^f aln d akP g^ fR†R ey[Z¡

\ /o Zsx Z}f g^b ™f Xb ZPŸX _w qPdP P^f aln |y Z}‡.

5.2 Cx; yE

5.2.1 PEB B:\; x; yE B O;@

(wP a{b Xb P…Z %HẢI ZPR[Z ]sx5 dx |ˆf g^ |y Z}‡ _`Z P~P €dP P…Z ]lnf›

X\ %PŽ Pnx g•R _ˆ a~P g^ jYR †P uX Z PQ g^ d akP Pl•f PR[ ]ln¡

j\ Cf …x €p Pb gRi ZPR[Z ]sx d _ˆ ZRS P…Z ]lnf¡

\ BXb f„_ X_ q[Z ZPŸX _w d yS c W ZP‰ dx |ˆf¡

|\ BXb f„_ X_ q[Z †R ZR[ ]RS Ẑ Pi ZPYf e† ] P…Z ]lnf.

5.2.2 T?_; Bz;@ x; yE B O;@ CP~P

€dP P…Z ]lnf %HẢI›

X\ /¬ W g^ aln @u- t%= 7 @8ng thng tin LMng vNn Ln¡ j\ Đln Z}yv ZPhf5 ZP… PR‰ g^ dx |ˆf Z}bf Z PQ¡

\ /¬ W g•R d jS eX Z™_ ]RS eX5 _`Z dP ZP~P Pnx.

5.3 V^: B{ BE ;:] dm F?_; X; Br s

(wP a{b Xb P…Z %HẢI a†_ j†b }¢f d Z}dP PRi_ g^ eyv P{ Pb P˜f gXR Z}£]RS eX aln xP™ hf5 Z}yv ZPhf g^ ZP… PR‰ Z}bf Zb^ Z PQ. (wP a{b XbP…Z %HẢI xP™ hf Z}dP PRi_ g^ eyv P{ Pb›

X\ Đ†_ j†b }¢f Pi ZPYf e† ] P…Z ]lnf xPŽ Pnx g•R d yS c uX ZRS P eYZ[ ^y¡

j\ Đ†_ j†b }¢f d ed Z}‡P aXf _Xf ]{R d ac }X |o qR[¡

\ Bdb db gv q[Z e† ZPo PRi uX Pi ZPYf e† ] P…Z ]lnf g^ d P`R †R ZR[ a[]wP a{b Xb P…Z¡

|\ Đ†_ j†b €o ZP ay akP Pl•f qPdP P^f Z}bf Zb^ Z PQ¡

‘\ Đ†_ j†b }¢f €o P…Z ed uX Pi ZPYf e† ] P…Z ]lnf aln |y Z}‡ qPR d ZPXy

aR g•R Pi ZPYf e† ] P…Z ]lnf aln Pb{P akP g^ ZPo PRi.

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6 HWX =Y;

6.1 CE m; =|;@ @:K: F?QB b: W dm } |:

7.1.1 PR Pb{P akP Pi ZPYf e† ] P…Z ]lnf5 Z PQ %HẢI ‘_ §Z a[ d g… avaln av sx Z}bf ĐRv qPb† 4.1 g^ d yS c aln av sx Z}bf ĐRv qPb† 4.2 g^ dakP P˜f }uR }b g^ P`R c aln fR†R ey[Z P¢_›

X\ MXf ]{R €o a†_ j†b }¢f Pi ZPYf e† ] P…Z ]lnf W ZP‰ a{Z aln d q[Z e† |oqR[¡

j\ N™f Xb d Zd |ˆf aln _bf anR¡

\ Nf“ f¤X Pb‚ fR†_ ZPR‰ d Zd a`f qPhf _bf anR¡

|\ Đ{Z aln €o †R ZR[.

7.1.2 T PQ %HẢI Pb{P akP›

X\ Cd P^P a`f P¢_ fR†R ey[Z }uR }b g^ P`R¡ j\ CdP ZPQ›

1\ T~P Pnx g^ ZPo PRi d P^P a`f g^b d ed Z}‡P Z}bf Pi ZPYf e† ] P…Z]lnf uX _‡P ‘_ ĐRv qPb† 4.4\¡

2\ ĐdP fRd Z~P PRi ]o uX d Pb{Z a`f ^y.

Cd P^P a`f aln ZPo PRi P¢_ fR†R ey[Z }uR }b g^ P`R %HẢI Zlf Qf g•R Zda`f ZRv_ a[ €o xPŽ Pnx uX €† xP_ g^ |kP gˆ.

Va ,VbV 1 á" *4E "hn B& gii qu-Ht %i % " th& LE g> t%ánh %i %c "h)Jnhn %i % B& th? Bui "6 hWic *8i LZ ngu>n g- %i %c thE- Bi !h nNng T- %E hf"hu quc "hiE (o %i %c hf" @u- t%= %i % với "á" qu-Ht Bịnh " B thng tin.

Va ,VbV 2 á" "6 hWi " th& @kn BHn vi


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ISO/FDIS 9001:2015

ž\ Đln Z}yv ZPhf¡

f\ Đln sx PsZ _`Z dP ZP~P Pnx.

T PQ %HẢI |y Z}‡ d ZPhf ZR j¢f g“ j† gv _ˆ ZRS P…Z ]lnf.

7.2.2 PR Pb{P akP dP ZPQ a{Z aln _ˆ ZRS P…Z ]lnf uX _‡P5 Z PQ %HẢI d

akP›X\ ĐRv f‡ c aln ZPo PRi¡

j\ Cd f„ ]o ^b €ƒ aln yS c¡

\ AR €ƒ Pk Z}dP PRi_¡

|\ PR ^b aln Pb^ ZP^P¡

‘\ [Z e† €ƒ aln adP fRd Pl ZP[ ^b.

6.3 HWX =Y; B^ =r:PR Z PQ d akP P c ZPXy aR aYR g•R Pi ZPYf e† ] P…Z ]lnf5 d ZPXy aR%HẢI aln Z}R‰ qPXR _`Z dP Pi ZPYf g^ W q[ Pb{P ‘_ ĐRv qPb† 4.4\.

T PQ %HẢI ‘_ §Z›

X\ Mˆ a~P uX d ZPXy aR g^ d Ps e† ZRv_ uX Pf¡

j\ /o P…Z ed uX Pi ZPYf e† ] P…Z ]lnf¡

\ /o €¬ W uX d f„ ]o¡

|\ /o jY Z}~ g^ ZdR jY Z}~ d Z}dP PRi_ g^ eyv P{.

H~ B

.1 CE ;@?•; [

.1.1 E: F?EB

T PQ %HẢI d akP g^ f …x d f„ ]o c ZPR[Z Pb gRi ZPR[Z ]sx5 ZPo PRi5|y Z}‡ g^ †R ZR[ ]RS Zˆ Pi ZPYf e† ] P…Z ]lnf.

T PQ %HẢI ‘_ §Z a[›

X\ N“f ]o g^ d P{ P[ uX P˜f f„ ]o `R j` PRi W¡

j\ ĐRv f‡ c aln f …x jpR d P^ f …x jS fb^R.

.1.2 Nu; [

T PQ %HẢI d akP g^ f …x P™ ]o c ZPR[Z Pb €o ZPo PRi W PRi ]o PiZPYf e† ] P…Z ]lnf g^ Pb gRi ZPo PRi g^ qR‰_ €bdZ d ed Z}‡P uX _‡P.

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.1.3 C} y€ X B>;@

T PQ %HẢI d akP5 f …x g^ |y Z}‡ €p P{ Zcf c ZPR[Z Pb gRi ZPo PRi ded Z}‡P uX _‡P P¢_ a{Z aln €o xPŽ Pnx uX €† xP_ g^ |kP gˆ.

Va ,VbV 6 (7 h8 tng " th& LE g>:

Ep ,E nhà và "á" h< thXng Jh t%+ Bi "ngr

Lp ,hiHt Lịc LE g> " Jhn "Cng và Jhn r

"p á" ngu>n *4" vn tir

@p ng ngh< thng tin và t%u-n thng.

.1.# Mz: BO9;@ W d: B[ :; E F?E B;

T PQ %HẢI d akP5 f …x g^ |y Z}‡ _hR Z}lmf c ZPR[Z Pb gRi ZPo PRi d edZ}‡P uX _‡P P¢_ a{Z aln €o xPŽ Pnx uX €† xP_ g^ |kP gˆ.

Va ,VbV Wt i t%ư;ng th'"h h+J " th& *à Wt (4 !Ht h+J "E "á" -Hu tX "n ngư;ivà vt *\c như:

Ep P[ hWi sD. !hng Jhn Li


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ISO/FDIS 9001:2015

qPhf W d P ^y ZP‡ “ Q aln €z |ˆf a‰ PRi P Pb‚ qR‰_ Z}X d Ps%HẢI aln ]l fR˜ p |{f ZPhf ZR j¢f g“ j†.

j\ Đln Ps jR[Z P¢_ d akP Z‡P Z}{f uX Pf¡

\ Đln fR̃ f‡ Z}dP jk PRi PŠP5 Pl PŸf Pb‚ €y fR†_ P…Z ]lnf _^ W ZP‰ ]̂ _ _…ZZ~P af a uX Z‡P Z}{f PRi P g^ d q[Z e† ab €X aW.

T PQ %HẢI d akP ‘_ Z~P af a uX d q[Z e† ab ]lmf Z}l• aW W jk †PPlpf … qPR ZPR[Z jk ab aln d akP qPhf xPŽ Pnx g•R _ˆ a~P |o qR[5 g^ %HẢIZPo PRi d P^P a`f ZP~P Pnx _`Z dP c ZPR[Z.

.1.6 T: Bs b^ Br s

T PQ %HẢI d akP d Z}R ZPQ c ZPR[Z Pb gRi ZPo PRi d ed Z}‡P uX _‡P g^a{Z aln €o xPŽ Pnx uX €† xP_ g^ |kP gˆ.

T}R ZPQ ^y %HẢI aln |y Z}‡ g^ a†_ j†b €¬ W p _Q a` c ZPR[Z.

PR fR†R ey[Z P˜f P c g^ Pl•f ZPXy aR5 Z PQ %HẢI ‘_ §Z a[ d Z}R ZPQPRi Z{R g^ d akP dP ZPQ a{Z aln Pb‚ ZR[x s g•R P˜f qR[ ZPQ j €f c ZPR[Zg^ d sx PsZ aln yS c.

Va ,VbV 1 ,%i thC" "E t "hC" *à t%i thC" " th& %iQng "E @Enh nghin LQn ngài sD. "á" tiQu "huRnr giới h" vi


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ISO/FDIS 9001:2015

Va ,VbV á" hành BWng " th& áJ @ng " th& LE g>c v' @ như "ung ")J B8 t8chướng @knc hf" tái LX t%' "ng vi


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ISO/FDIS 9001:2015

.5.2 T:QB SR dm SR ;SB

PR ZPR[Z ]sx g^ sx PsZ ZPhf ZR j¢f g“ j†5 Z PQ %HẢI a†_ j†b €o ZP~P Pnx

uX› \ VRi Ps jR[Z g^ _h Z† V. ZS5 f^y5 Zd fR†5 Pb‚ €Y ZPX_ PR[\¡

|\ ĐkP |{f V. fh f˜5 xPRS j† xPc _v_5 P‡P †P\ g^ akP |{f V. fR…y5 aRiZz\¡

‘\ #‘_ §Z g^ xPS |yiZ €o ZP~P Pnx g^ ZPŸX adf.

.5.3 :\] yWEB Bz;@ B:; t„;@ dƒ; tK;

;..".1 TPhf ZR j¢f g“ j† yS c jpR Pi ZPYf e† ] P…Z ]lnf g^ jpR ZRS PeY Z[ ^y %HẢI aln qR‰_ €bdZ P¢_ a†_ j†b›

X\ /¬ W g^ ZP~P Pnx Pb €z |ˆf5 Z{R gk Z}~ g^ ZPmR aR‰_ c a[¡

j\ Đln j†b gi _`Z dP ZPŸX adf V. _…Z Z~P j†b _sZ5 €z |ˆf qPhf af _ˆ a~P

Pb‚ _…Z Z~P Z}f ZPo\.

;..".2 V•R gRi qR‰_ €bdZ ZPhf ZR j¢f g“ j†5 Z PQ %HẢI fR†R ey[Z d Pb{Z a`f€X a™y5 qPR W ZP‰ dx |ˆf›

X\ %P™ xPYR5 ZR[x s5 Z}y sx g^ €z |ˆf¡

j\ (l Z}˜ g^ j†b e†5 jXb f„_ fR˜ qP† “f a« aln¡

\ R‰_ €bdZ ZPXy aR V. qR‰_ €bdZ xPRS j†\¡

|\ TPmR fRX ]l Z}˜ g^ ]b{R jŸ.

TPhf ZR j¢f g† j† W f„ fY Z¤ jS fb^R aln d akP jpR Z PQ ]^ c ZPR[ZPb gRi Pb{P akP g^ ZPo PRi Pi ZPYf e† ] P…Z ]lnf %HẢI aln Ps jR[Z _`ZdP ZP~P Pnx5 g^ qR‰_ €bdZ.

TPhf ZR j¢f g“ j† aln ]l fR˜ Pl ]^ j¢f PQf uX €o xPŽ Pnx %HẢI aln j†b giqPŸR jk ZPXy aR gh Z‡P.

Va ,VbV d,iHJ "ne " th& B "J BHn Wt qu-Ht Bịnh v vi


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ISO/FDIS 9001:2015

1\ Cd ed Z}‡P¡

2\ /o P…x Ps d €† xP_ g^ |kP g ¡̂

\ #d akP d f„ ]o c ZPR[Z P¢_ a{Z aln €o xPŽ Pnx g•R d yS c aYR g•R €† xP_ g^ |kP gˆ¡

|\ TPo PRi jRi xPdx qR‰_ €bdZ d ed Z}‡P ZP‘b P˜f P _o ^y¡

‘\ #d akP g^ fR˜ d thng tin LMng vNn Ln p _Q a` ZP~P Pnx›

1\ Đ‰ W €o ZR Zlpf }¢f d ed Z}‡P aln ZPo PRi Pl aw Pb{P akP¡

2\ Đ‰ PQf ZŸ €o xPŽ Pnx g•R d yS c uX €† xP_ g^ |kP gˆ.

Va ,VbV di`e @ng B& B "J " @u- t%= và *ưu gi` thng tin LMng vNn Ln.

Đc }X uX ed Z}‡P Pb{P akP ^y %HẢI xPŽ Pnx g•R ZPo PRi Zd fPRix uX Z PQ.

T PQ %HẢI qR‰_ €bdZ d ZPXy aR aln Pb{P akP g^ ‘_ §Z Ps e† uX d ZPXy

aR qPhf akP Z}l•5 ZPo PRi P^P a`f P¢_ fR†_ ZPR‰ d Zd a`f …5 _`Z dPc ZPR[Z. T PQ %HẢI a†_ j†b }¢f d ed Z}‡P ZPS fb^R aln qR‰_ €bdZ ‘_ aRvqPb† .4\.

.2 CE ? >? d_ yK; Re] dm nY dg

.2.1 T^W =r: Bz;@ B:; dA: fE m;@ T}Xb aR ZPhf ZR g•R qPdP P^f %HẢI jXb

f„_›

X\ Cf …x d ZPhf ZR ]RS eX a[ €† xP_ g^ |kP g ¡̂

j\ #z ] d yS5 Pnx a„f g^ a P^f5 jXb f„_ d ZPXy aR¡

\ VRi W aln d xP† P„R uX qPdP P^f gv €† xP_5 |kP g 5̂ jXb f„_ † d qPR[{R qPdP P^f¡

|\ #z ] g^ qR‰_ €bdZ Z^R €† uX qPdP P^f¡

‘\ TPR[Z ]sx d yS c ˆ ZP‰ Pb P˜f P^P a`f |o xP£f5 qPR ZP~P Pnx.

.2.2 vE =Y; E ? >? :; F?^; =Q; yK; Re] dm nY dg

PR d akP d yS c gv €† xP_ g^ |kP gˆ €ƒ aln av …Z a[ qPdP P^f5 Z PQ%HẢI a†_ j†b›

X\ Cd yS c gv €† xP_ g^ |kP gˆ aln akP }ª5 jXb f„_›

1\ B…Z q” yS c P[ akP g^ ]sZ xPdx ^b W ZP‰ dx |ˆf¡

2\ Cd yS c aln ‘_ ]^ c ZPR[Z jpR Z PQ¡

j\ T PQ W qP† “f adx Qf d ZyS jY gv €† xP_ g^ |kP gˆ _^ Z PQ av …Z.

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ISO/FDIS 9001:2015

.2.3 v] …†B E ? >? :; F?^; =Q; yK; Re] dm nY dg

.2.".1 T PQ %HẢI a†_ j†b }¢f _‡P W qP† “f adx Qf d yS c gv €† xP_ g^|kP gˆ aln av …Z Z•R qPdP P^f. T PQ %HẢI ZPo PRi gRi ‘_ §Z Z}l• qPR X_q[Z f …x €† xP_ g^ |kP gˆ a[ qPdP P^f5 jXb f„_›

X\ Cd yS c alX }X jpR qPdP P^f5 jXb f„_ d yS c gv fRXb P^f g^ Pb{Z a`f €X

fRXb P^f¡

j\ Cd yS c qPhf ZyS jY jpR qPdP P^f Plf c ZPR[Z Pb _ˆ a~P €z |ˆf eyakP Pb‚ |o qR[5 qPR aw jR[Z¡

\ Cd yS c ey akP jpR Z PQ¡

|\ Cd yS c P[ akP g^ ]sZ xPdx dx |ˆf aYR g•R €† xP_ g^ |kP gˆ¡

‘\ Cd yS c Pnx a„f Pb‚ a P^f qPd jRiZ €b g•R P˜f f‡ aw S Z}l• aW¡

T PQ %HẢI a†_ j†b }¢f yS c Pnx a„f Pb‚ a P^f qPd g•R P˜f f‡ aw SZ}l• aW %HẢI aln akP }ª g^ fR†R ey[Z.

Cd yS c uX qPdP P^f %HẢI aln d Ps jpR Z PQ Z}l• qPR P…x Ps5 qPRqPdP P^f qPhf f …x d ZPhf ZR j¢f g“ j† Pb yS c uX _‡P.

.2.".2 T PQ %HẢI ]l fR˜ ZPhf ZR j¢f g“ j†5 p _Q W ZP‰ dx |ˆf aln›

X\ [Z e† uX Pb{Z a`f ‘_ §Z¡

j\ B…Z q” d yS c _•R ^b gv €† xP_ g^ |kP gˆ.

.2.# CE B^ =r: dA: ? >? d_ yK; Re] dm nY dgT PQ %HẢI a†_ j†b }¢f d ZPhf ZR j¢f g“ j† ]RS eX aln €zX aR5 g^ P˜fd P™ ]RS eX Ps ZPQ aln d yS c ZPXy aR5 qPR W d ZPXy aR gv €† xP_ g^|kP gˆ.

.3 T:QB fQ dm REB B:\; yK; Re] dm nY dg

.3.1 E: F?EB

T PQ %HẢI ZPR[Z ]sx5 ZPo PRi g^ |y Z}‡ _`Z ed Z}‡P ZPR[Z q[ g^ xPdZ Z}R‰ xPŽ Pnx

P¢_ a†_ j†b ed Z}‡P f …x €† xP_ g^ |kP gˆ €X aW.

.3.2 HWX =Y; B:QB fQ dm REB B:\;

T}bf d akP d fRXR ab{ g^ jRi xPdx qR‰_ €bdZ ZPR[Z q[ g^ xPdZ Z}R‰5 Z PQ %HẢI‘_ §Z a[›

X\ B† P…Z5 ZPmR fRX g^ _Q a` xPQ Z{x uX d Pb{Z a`f ZPR[Z q[ g^ xPdZ Z}R‰¡

j\ Cd fRXR ab{ ZPo PRi5 jXb f„_ d Pb{Z a`f ‘_ §Z ZPR[Z q[ g^ xPdZ Z}R‰ W ZP‰ dx|ˆf aln¡

\ Cd Pb{Z a`f qR‰_ Z}X d Ps g^ d Ps fRd Z}k €z |ˆf aln yS c¡

|\ Cd Z}dP PRi_ g^ eyv P{ ZPX_ fRX Z}bf ed Z}‡P ZPR[Z q[ g^ xPdZ Z}R‰¡

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‘\ Cd f„ ]o R̀ j` g^ jS fb^R c ZPR[Z Pb ZPR[Z q[ g^ xPdZ Z}R‰ €† xP_ g^ |kPgˆ¡

ž\ NP c qR‰_ €bdZ d _YR Zlf Zd fR˜X P˜f d P™ ZPX_ fRX Z}bf ed Z}‡P ZPR[Zq[ g^ xPdZ Z}R‰¡

f\ NP c Pb €o ZPX_ fRX uX qPdP P^f g^ flmR €z |ˆf g^b ed Z}‡P ZPR[Z q[ g^ xPdZ

Z}R‰¡P\ Cd yS c gv ed Z}‡P f …x €† xP_ g^ |kP gˆ €X aW¡

R\ MQ a` qR‰_ €bdZ aln Z}hf anR Pb ed Z}‡P ZPR[Z q[ g^ xPdZ Z}R‰ jpR qPdP P^f g^d jS eX Z™_ ZP~P Pnx qPd¡

\ Cd ZPhf ZR j¢f g“ j† c ZPR[Z a‰ PQf ZŸ d yS c gv ZPR[Z q[ g^ xPdZ Z}R‰ awaln adx Qf.

.3.3 Đ>? dmW b^ B:QB fQ dm REB B:\;

T PQ %HẢI d akP d yS c Z}«f y[ aYR g•R d ]b{R €† xP_ g^ |kP gˆ ˆ ZP‰

aln ZPR[Z q[ g^ xPdZ Z}R‰. T PQ %HẢI ‘_ §Z a[› X\ Cd yS c gv PQ “f g^

Pb{Z a`f¡

j\ TPhf ZR W aln Z¤ d Pb{Z a`f ZPR[Z q[ g^ xPdZ Z}R‰ Z}l• aW¡

\ Cd yS c P[ akP g^ xPdx ]sZ¡

|\ TRS P Pb‚ ey xP{_ ZPo P^P _^ Z PQ X_ q[Z ZPo PRi¡

‘\ Cd Ps e† ZRv_ uX €XR ]tR |b j† P…Z uX €† xP_ g^ |kP gˆ.

Cd ac g^b %HẢI ZPŸX adf Pb _ˆ a~P uX Pb{Z a`f ZPR[Z q[ g^ xPdZ Z}R‰5 acy au g^ }ª}^f.

Cd ac g^b _™ ZP‹ P™ c aln fR†R ey[Z.

T PQ %HẢI ]l fR˜ d ZPhf ZR j¢f g“ j† gv d ac g^b uX ZPR[Z q[ g^ xPdZ Z}R‰.

.3.# CE t:; RER f:\] yWEB B:QB fQ dm REB B:\;

T PQ %HẢI dx |ˆf d jRi xPdx qR‰_ €bdZ aYR g•R ed Z}‡P ZPR[Z q[ g^ xPdZ Z}R‰ P¢_

a†_ j†b›X\ Cd q[Z e† c a{Z aln aln d akP }ª }^f¡

j\ Cd Pb{Z a`f ‘_ §Z aln ZPo PRi a‰ adP fRd qP† “f d q[Z e† uX ZPR[Z q[ g^ xPdZ Z}R‰ adx Qf d yS c¡

\ VRi qR‰_ Z}X d Ps %HẢI aln ZPo PRi a‰ a†_ j†b d ac }X uX ZPR[Z q[ g^ xPdZZ}R‰ adx Qf d yS c ac g^b uX ZPR[Z q[ g^ xPdZ Z}R‰¡

|\ VRi d Ps fRd Z}k €z |ˆf %HẢI aln ZPo PRi a‰ a†_ j†b }¢f €† xP_ g^ |kPgˆ Z{b }X Qf d yS c gv Qf |ˆf ˆ ZP‰ Pb‚ €z |ˆf |o qR[¡

‘\ B…Z Q d P^P a`f c ZPR[Z aln ZPo PRi g•R d g… av aw aln d akP Z}bfed Z}‡P ‘_ §Z5 Pb‚ d Pb{Z a`f qR‰_ Z}X d Ps g^ d Ps fRd Z}k €z |ˆf¡

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ž\ TPhf ZR j¢f g“ j† uX P˜f Pb{Z a`f Z}S %HẢI aln ]l fR .̃

Va ,VbV P? TUtc !i& t%E Tá" nhn và Tá" nhn giá t%ị ( @ng thiHt !H và Jhát t%i&n" "á" " B'"h %iQng Li


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ISO/FDIS 9001:2015

ž\ Cd Pb{Z a`f qR‰_ Z}X d Ps g^ d Ps fRd Z}k €z |ˆf _^ Z PQ5 Pb‚ qPdPP^f uX Z PQ5 |o qR[ ZPo PRi Z{R €p uX P^ f …x jS fb^R.

.5 *K; …?B dm ?;@ R nY dg

.5.1 :\] yWEB yK; …?B dm ?;@ R nY dg

T PQ %HẢI ZR[ P^P Pb{Z a`f €† …Z g^ f …x |kP gˆ |l•R aRv qRi aln qR‰_€bdZ.

PR ZP~P Pnx5 d aRv qRi aln qR‰_ €bdZ %HẢI jXb f„_›

X\ /o €¬ W d ZPhf ZR j¢f g“ j† _h Z†›

1\ Cd a‚ Z~P uX €† xP_ aln €† …Z5 |kP gˆ aln f …x5 Pb‚ d Pb{Z a`faln ZPo PRi¡

2\ Cd q[Z e† c a{Z aln¡

j\ /o €¬ W g^ €z |ˆf d f„ ]o ZP~P xPŽ Pnx Pb gRi ZP‘b |ªR g^ ab ]lmf¡

\ TPo PRi d Pb{Z a`f ZP‘b |ªR g^ ab ]lmf Z{R d fRXR ab{ ZP~P Pnx a‰ d Ps}¢f ZRS P Pb gRi qR‰_ €bdZ ed Z}‡P Pb‚ ac }X uX ed Z}‡P 5g^ d ZRSP P…x Ps aYR g•R €† xP_ g^ |kP gˆ aln adx Qf.

|\ /z |ˆf €p P{ Zcf g^ _hR Z}lmf ]^_ gRi xPŽ Pnx Pb gRi gs P^P d edZ}‡P¡

‘\ CPŠ akP P™ €o W “f ]o5 jXb f„_ j…Z Q j¢f …x ^b aln yS c¡

ž\ #d Ps fRd Z}k €z |ˆf5 g^ ZdR d Ps fRd Z}k €z |ˆf akP q”5 qP† “f a{Z alnq[Z e† aw Pb{P akP uX j…Z q” ed Z}‡P €† …Z g^ f …x |kP gˆ ^b _^ q[Ze† ac }X qPhf ZP‰ qR‰_ Z}X d Ps j¢f dP ZP‘b |ªR Pb‚ ab ]lmf ZR[x ZP‘b¡

f\ TPo PRi d P^P a`f xP£f f¤X ]tR |b b flmR¡

P\ TPo PRi d Pb{Z a`f ZPhf eX5 fRXb P^f g^ €X fRXb P^f.

.5.2 NS; t:QB dm B? dQB ;@?•; @c

T PQ %HẢI €z |ˆf d jRi xPdx ZP~P Pnx a‰ Ps jR[Z ac }X uX ed Z}‡P qPR c

ZPR[Z P¢_ a†_ j†b €o xPŽ Pnx uX €† xP_ g^ |kP gˆ.T PQ %HẢI Ps jR[Z Z}{f ZPdR uX ac }X Zlf Qf g•R d yS c ZP‘b |ªR g^ ab]lmf Z}bf €YZ ed Z}‡P €† …Z g^ f …x |kP gˆ.

T PQ %HẢI qR‰_ €bdZ gRi Ps jR[Z |y P…Z uX ac }X qPR Z}y g[Z f„ fY ]^ _`ZyS c5 g^ %HẢI ]l fR˜ d ZPhf ZR j¢f g“ j† c ZPR[Z fRx Z}y g[Z f„ fY.

.5.3 Tm: yK; B?| d_ fE m;@ dm ;m ?;@ R t; ;@Wm:

T PQ %HẢI fR˜ f‡ d Z^R €† ZP` gv qPdP P^f Pb‚ P^ f …x jS fb^R qPR

Pf ¢_ Z}bf €o qR[_ €bdZ uX Z PQ PXy aln Z PQ €z |ˆf. T PQ %HẢI Ps jR[Z5 qR‰_ Z}X d Ps5 j†b gi Z^R €† uX P^ f …x jS fb^R Pb‚ uX qPdP P^ff …x a‰ €z |ˆf Pb‚ a‰ Z{b ZP^P €† xP_ g^ |kP gˆ.

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ISO/FDIS 9001:2015

PR Z^R €† uX qPdP P^f Pb‚ P^ f …x jS fb^R jk _…Z _dZ5 Pl PŸf Pb‚ aln xPdZ PRi qPhf xPŽ Pnx a‰ €z |ˆf5 Z PQ %HẢI ZPhf jdb Pb qPdP P^f Pb‚ P^f …x jS fb^R g^ ]l fR˜ d ZPhf ZR j¢f g“ j† gv P˜f f‡ aw †y }X.

Va ,VbV ,ài (n "E !há"h hàng hf" nhà "ung ")J LQn ngài " th& LE g> ngu-Qnvt *i nhn LiHtc T *\c !i& (át thi nhilc Bng gic *ưut%`c t%u-n ti hf" vn "hu-&nc và L v "á" hành BWng th? Biu !hnL hànhc nghmE v h+J B>ng như @ị"h Lị L t%=c và "á" @ị"h v L (ung như tái "hH hf"h- LZ "uXi "ng.

.5.6 :\] yWEB B^ =r:

T PQ %HẢI ‘_ §Z g^ qR‰_ €bdZ d ZPXy aR aYR g•R ed Z}‡P €† …Z Pb‚ f …x|kP gˆ Z}bf xP{_ gR c ZPR[Z P¢_ a†_ j†b €o xPŽ Pnx ]RS Zˆ g•R d yS c.

T PQ %HẢI ]l fR˜ ZPhf ZR j¢f g“ j† _h Z† d q[Z e† uX gRi ‘_ §Z d ZPXyaR5 flmR xPS P ZPXy aR5 g^ j…Z q” P^P a`f c ZPR[Z ^b xPdZ €RP Z¤ gRi ‘_ §Z.

.6 Tz;@ F?^ yK; Re] dm nY dg

T PQ %HẢI ZPo PRi d jY Z}~ aln Pb{P akP p d fRXR ab{ ZP~P Pnx a‰ d Ps}¢f d yS c €† xP_ g^ |kP gˆ aw aln adx Qf.

VRi Py‰ fRXb d €† xP_ g^ |kP gˆ Pb qPdP P^f qPhf aln ZR[ P^P Pb a[d jY Z}~ aln Pb{P akP aw aln Pb^ ZP^P _`Z dP ZPŸX adf5 Z}¤ Z}lmf Pnx aln xPS |yiZ uX …x W ZP_ eyv ]RS eX g^5 qPR ZP~P Pnx5 jpR qPdP P^f.

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ISO/FDIS 9001:2015

T PQ %HẢI ]l fR˜ ZPhf ZR j¢f g“ j† gv €o Py‰ fRXb €† xP_ g^ |kP gˆ.TPhf ZR j¢f g“ j† %HẢI jXb f„_›

X\ B¢f PQf gv €o xPŽ Pnx g•R d ZRS P P…x Ps¡

j\ P† “f Z}y g[Z a[ P˜f\ flmR xPS P €o ZPhf eX.

. :\] yWEB E =>? ^ fz;@ R‡ R.;.1 T PQ %HẢI a†_ j†b }¢f d ac }X qPhf xPŽ Pnx g•R yS c aln Ps jR[Z g^qR[_ €bdZ a‰ f“ P‚ gRi €z |ˆf Pb‚ Py‰ fRXb gh Z‡P.

T PQ %HẢI ZR[ P^P d P^P a`f ZP~P Pnx |oX Z}S j† P…Z uX €o qPhf xPŽ Pnxg^ Zd a`f uX W aYR g•R €o xPŽ Pnx uX €† xP_ g^ |kP gˆ. ĐRv ^y f %HẢI dx|ˆf Pb d €† xP_ g^ |kP gˆ qPhf xPŽ Pnx aln xPdZ PRi €X qPR aw Py‰ fRXb€† xP_5 Z}bf Pb‚ €X ed Z}‡P f …x d |kP gˆ.

T PQ %HẢI z ] d ac }X qPhf xPŽ Pnx j¢f _`Z Pb‚ PRv fR†R xPdx €X a™y›

X\ P xPˆ¡

j\ %P™ ZdP5 ]l fR˜5 Z}† ]{R Pb‚ a‡P PŠ gRi f …x €† xP_ g^ |kP gˆ¡

\ TPhf jdb a[ qPdP P^f¡

|\ T‡_ qR[_ €o Pb xP§x g^ P…x Ps W P™ Plnf.

/o xPŽ Pnx g•R d yS c %HẢI aln qR‰_ Z}X d Ps €X qPR d ac }X qPhf xPŽ Pnx

aln qP xPˆ.

.;.2 T PQ %HẢI *ưu gi` "á" thng tin LMng vNn Ln›‘\ Mh Z† €o qPhf xPŽ Pnx¡

ž\ Mh Z† d P^P a`f aw ZPo PRi¡

f\ Mh Z† d P™ Plnf a{Z aln¡

P\ NPs jR[Z ZP_ eyv ey[Z akP d P^P a`f aYR g•R €o qPhf xPŽ Pnx.

ĐE; @:E fQB F?K B[ :;

.1 TW n‚:{ =W O9;@{ Ru; Bx dm =E; @:E

.1.1 E: F?EB T PQ %HẢI d akP›

R\ ĐRv f‡ c aln ZP‘b |ªR g^ ab ]lmf¡

\ Cd xPlf xPdx Pb gRi ZP‘b |ªR5 ab ]lmf5 xP™ Z~P g^ adP fRd c ZPR[Z a‰ a†_ j†b q[Z e† af¡

q\ PR ^b ZP‡ gRi ZP‘b |ªR g^ ab ]lnf %HẢI aln ZPo PRi¡

]\ PR ^b d q[Z e† uX gRi ZP‘b |ªR g^ ab ]lmf %HẢI aln xP™ Z~P g^ adP fRd¡ TPQ %HẢI adP fRd q[Z e† ZPo PRi g^ Z~P PRi ]o uX Pi ZPYf e† ] P…Z ]lnf.

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T PQ %HẢI ]l fR˜ d ZPhf ZR j¢f g“ j† ZP~P Pnx Pl ]^ j¢f PQf uX q[Z e†.

.1.2 Tˆ^ ]w; b^ fE m;@

T PQ %HẢI ZP‘b |ªR Ps ZPQ uX qPdP P^f gv _o a` _^ d P c g^ _bf anRuX P« aw aln adx Qf. Z PQ %HẢI d akP d xPlf xPdx ZP ZPsx5 ZP‘b |ªR g^ ‘_§Z d ZPhf ZR ^y.

Va ,VbV á" v' @ "E vii "E !há"h hàng v (n JhR hf" @ị"h v B[ "hu-&n

giEc "á" "uW" gfJ gy !há"h hàngc Jhn t'"h thị Jhnc "á" *;i !h?n ng+ic "á" -Qu "u Lhành và Lá "á "E B8i *\ Jhn JhXi.

.1.3 Pu; Bx dm =E; @:E

T PQ %HẢI xP™ Z~P g^ adP fRd d |˜ ]Ri g^ ZPhf ZR ZP~P Pnx xPdZ €RP Z¤ Pb{Za`f ZP‘b |ªR g^ ab ]lmf.

Cd q[Z e† xP™ Z~P %HẢI aln €z |ˆf a‰ adP fRd›

X\ /o xPŽ Pnx uX €† xP_ g^ |kP gˆ¡

j\ MQ a` ZPŸX _w uX qPdP P^f¡

\ [Z e† ZPo PRi g^ Z~P PRi ]o uX Pi ZPYf e† ] P…Z ]lnf¡

|\ T~P PRi ]o uX gRi ZPo PRi Pb{P akP¡

‘\ T~P PRi ]o uX d P^P a`f aln ZPo PRi P¢_ fR†R ey[Z }uR }b g^ P`R¡

ž\ [Z e† ZPo PRi uX d P^ f …x jS fb^R¡f\ NP c Pb gRi †R ZR[ Pi ZPYf e† ] P…Z ]lnf.

Va ,VbV Jhư6ng JháJ Jhn t'"h " th& LE g> "á" !z thut thXng !Q.

.2 ĐE; @:E ;|: t|

F.2.1 T PQ %HẢI ZPo PRi d ` adP fRd `R j` akP q” P¢_ f …x ZPhf ZR gvgRi Pi ZPYf e† ] P…Z ]lnf W›

X\ %PŽ Pnx g•R›

1\ Cd yS c uX Z PQ aYR g•R Pi ZPYf e† ] P…Z ]lnf¡

2\ Cd yS c uX ZRS P eY Z[ ^y¡

j\ Đln ZPo PRi g^ |y Z}‡ _`Z dP W PRi ]o.

F.2.2 T PQ %HẢI›

X\ (sx q[ Pb{P5 ZPR[Z ]sx5 ZPo PRi g^ |y Z}‡ Plf Z}‡P adP fRd5 jXb f„_ Zc …Z5 xPlf xPdx5 Z}dP PRi_5 d yS c gv ]sx q[ Pb{P5 g^ jdb db. ĐRv ^y %HẢI ‘_§Z a[ Zc_ eX Z}«f uX d ed Z}‡P ]RS eX5 d ZPXy aR †P Plpf a[ Z PQ

g^ q[Z e† d ` adP fRd Z}l•¡

j\ ĐlX }X d ZRS P~ g^ xP{_ gR Pb _tR ` adP fRd¡

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ISO/FDIS 9001:2015

\ (oX P« d adP fRd gRS g^ ZPo PRi adP fRd P¢_ a†_ j†b Z~P a` ]sx g^ qPdPeX uX ed Z}‡P adP fRd¡

|\ Đ†_ j†b }¢f d q[Z e† adP fRd aln jdb db a[ d e† ] ]RS eX¡

‘\ TPo PRi d gRi qP xPˆ g^ P^P a`f qP xPˆ ZP~P Pnx _`Z dP qPhf Ps_Z}–¡

ž\ (l fR̃ d ZPhf ZR j¢f g“ j† Pl ]^ j¢f PQ uX gRi ZPo PRi Plf Z}‡PadP fRd g^ d q[Z e† adP fRd.

Va ,VbV P? ISO 9011 "h "á" hướng @kn.

.3 v] …†B b^ w; =XW

.3.1 E: F?EB

(wP a{b Xb P…Z %HẢI akP q” ‘_ §Z Pi ZPYf e† ] P…Z ]lnf uX Z PQ P¢_

a†_ j†b Z~P ]RS Zˆ ZP~P Pnx5 ZPŸX adf5 PRi ]o g^ Pl•f ZP‘b d akP Pl•f PR[]ln uX Z PQ.

.3.2 Đ>? dmW W WXB =|;@ …] …†B b^ w; =XW

Hb{Z a`f ‘_ §Z uX ]wP a{b %HẢI aln ]sx q[ Pb{P g^ ZPo PRi5 W ‘_ §Z a[›

X\ T‡P Z}{f uX d Pb{Z a`f Z¤ ]c ‘_ §Z Z}l•¡

j\ Cd ZPXy aR aYR g•R P˜f g… av `R j` g^ jS fb^R ]RS eX a[ Pi ZPYf e† ]P…Z ]lnf5 jXb f„_ d Pl•f Z}bf›

1\ TPŸX _w qPdP P^f g^ xP† P„R Z¤ d jS eX Z™_ ]RS eX¡

2\ MQ a` a{Z aln d _ˆ ZRS P…Z ]lnf¡

"\ [Z e† ZPo PRi d ed Z}‡P g^ €o xPŽ Pnx uX €† xP_ g^ |kP gˆ¡

4\ Cd €o qPhf xPŽ Pnx g^ P^P a`f qP xPˆ¡

\ [Z e† Pb{Z a`f ZP‘b |ªR g^ ab ]lmf¡

7\ [Z e† adP fRd¡

;\ [Z e† ZPo PRi uX d P^ f …x jS fb^R¡\ /o ZPŸX adf uX f„ ]o¡

|\ T~P PRi ]o uX d Pb{Z a`f aln ZPo PRi P¢_ fR†R ey[Z d }uR }b g^ P`R‘_ ĐRv qPb† 7.1\¡

‘\ Cd P`R Pb †R ZR[.

.3.3 CE =>? ^ b^ WXB =|;@ …] …†B b^ w; =XW

Cd ac }X uX Pb{Z a`f ‘_ §Z uX ]wP a{b%HẢI jXb f„_ d ey[Z akP g^ P^P a`f

]RS eX a[›X\ Cd P`R †R ZR[¡

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ISO/FDIS 9001:2015

j\ B…Z q” P c ^b Pb d ZPXy aR g•R Pi ZPYf e† ] P…Z ]lnf¡

\ Cd f„ ]o c ZPR[Z.

T PQ %HẢI |y Z}‡ d ZPhf ZR j¢f g“ j† Pl ]^ j¢f PQf uX d q[Z e† Pb{Za`f ‘_ §Z uX ]wP a{b.

14 CK: B:Q;14.1 E: F?EB

T PQ %HẢI d akP g^ ]oX P« d P`R Pb †R ZR[ g^ ZPo PRi j…Z q” P^P a`fc ZPR[Z ^b a‰ adx Qf d yS c qPdP P^f g^ ™f Xb ZPŸX _w qPdP P^f.

NP˜f aRv ^y %HẢI jXb f„_›

X\ C†R ZR[ €† xP_ g^ |kP gˆ a‰ adx Qf yS c qPdP P^f f Pl fR†R ey[Z P˜fP c g^ _bf anR Z}bf Zlf ]XR¡

j\ P xPˆ5 xP£f f¤X Pb‚ fR†_ ZPR‰ d Zd a`f qPhf _bf anR¡\ C†R ZR[ q[Z e† Pb{Z a`f g^ Z~P PRi ]o uX Pi ZPYf e† ] P…Z ]lnf.

Va ,VbV á" v' @ v "i tiHn " th& LE g> (4 !h{" Jh"c hành BWng !h{" Jh"c "itiHn *iQn t"c "á" thE- Bi BWt Jhác Bi ới và tái "6 ")u t "hC".

14.2 *[ fz;@ R‡ R dm m; =|;@ fJ Rg

1K.2.1 PR €o qPhf xPŽ Pnx †y }X5 jXb f„_ † xPdZ €RP Z¤ qPR[ {R5 Z PQ %HẢI›

X\ %P† Qf g•R €o qPhf xPŽ Pnx g^5 qPR W ZP‰ dx |ˆf›

1\ TPo PRi P^P a`f P¢_ qR‰_ €bdZ g^ qP xPˆ €o qPhf xPŽ Pnx¡

2\ #z ] d Ps e†¡

j\ ĐdP fRd P c Pb P^P a`f P¢_ ]b{R jŸ fyS P™ uX €o qPhf xPŽ Pnx a‰a†_ j†b aRv ^y qPhf ]‚x ]{R Pb‚ †y }X p R ^b qPd5 ZPhf eX›

1\ #‘_ §Z g^ xP™ Z~P €o qPhf xPŽ Pnx¡

2\ #d akP d fyS P™ uX €o qPhf xPŽ Pnx¡

"\ #d akP ‘_ W Z„ Z{R Pb‚ W qP† “f †y }X d €o qPhf xPŽ Pnx Zlf Zo¡\ TPo PRi j…Z q” P^P a`f ^b c ZPR[Z¡

|\ #‘_ §Z Z~P PRi ]o uX d P^P a`f qP xPˆ aln ZPo PRi¡

‘\ Csx PsZ d }uR }b g^ P`R aw aln d akP Z}bf ed Z}‡P Pb{P akP5 [ c ZPR[Z¡

ž\ TPo PRi d ZPXy aR g•R Pi ZPYf e† ] P…Z ]lnf5 [ c ZPR[Z.

H^P a`f qP xPˆ %HẢI Zlf Qf g•R Zd a`f uX €o qPhf xPŽ Pnx f‚x xP†R.

1K.2.2 T PQ %HẢI ]l fR˜ d ZPhf ZR j¢f g“ j† Pl ]^ j¢f PQf Pb›

X\ B† P…Z uX €o qPhf xPŽ Pnx g^ d P^P a`f ZR[x ZP‘b¡

j\ [Z e† uX P^P a`f qP xPˆ.

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14.3 CK: B:Q; :; Bg

T PQ %HẢI ]RS Zˆ †R ZR[ €o ZP~P Pnx5 ZPŸX adf g^ PRi ]o uX Pi ZPYf e† ] P…Z]lnf.

T PQ %HẢI ‘_ §Z d q[Z e† uX Pb{Z a`f xP™ Z~P g^ adP fRd5 d ac }X Z¤ Pb{Za`f ‘_ §Z uX ]wP a{b5 a‰ d akP W d P c g^ P`R ^b xP†R aln fR†R ey[Z

Pl ]^ _`Z xPc uX †R ZR[ ]RS Zˆ.

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Pg g "TPX_ qP†b\

G:K: Bx : B:QB tc g{ B?SB ;@p dm E fE: ;:] ]A:

".1 $c g dm B?SB ;@p

BY ˆ d aRv qPb† V. Z}‡P Zo d aRv qPb†\ g^ _`Z €Y ZPsZ f˜ Z}bf xPRS j†^y uX ZRS P5 Z}bf €o €b €dP g•R xPRS j† Z}l• I/O FKK1›2KK\5 aw aln ZPXy aRa‰ †R ZR[ €o ]RS q[Z g•R d ZRS P Pi ZPYf e† ] qPd.

Phf W yS c ^b uX TRS P eY Z[ ^y gv gRi jY ˆ g^ ZPsZ f˜ uX W %HẢIaln dx |ˆf aYR g•R d ZPhf ZR j¢f g“ j† Z}bf Hi ZPYf e† ] P…Z ]lnf uX _`ZZ PQ.

BY ˆ uX d aRv qPb† Z}bf ZRS P ^y |o qR[ f …x _`Z €o Z}‡P j^y _{P ]{d yS c5 P ]^ _`Z _h P‡P g“ j† PWX d P~P €dP5 _ˆ ZRS g^ ed Z}‡P uX ZPQ. BY ˆ g^ `R |f uX d ZPhf ZR j¢f g“ j† ]RS eX a[ _`Z Pi ZPYf e†

] P…Z ]lnf W ZP‰ ZPlmf ]RS eX P g•R flmR €z |ˆf [ f ]Rv g•R † d edZ}‡P ZPo PRi jpR Z PQ g^ ZPhf ZR aln |y Z}‡ Pb d _ˆ a~P qPd.

Phf W yS c ^b Pb gRi d ZPsZ f˜ €z |ˆf jpR _`Z Z PQ %HẢI aln ZPXy ZP[ j¢f ZPsZ f˜ €z |ˆf Z}bf ZRS P eY Z[ ^y a‰ ey akP d yS c uXPi ZPYfe† ] P…Z ]lnf. Cd Z PQ W ZP‰ ]oX P« g^ €z |ˆf d Z¤ gof ZP~P Pnx g•R Pb{Za`f uX _‡P V. €z |ˆf ¥P„ €¦5 ¥Z^R ]Ri¦ Pb‚ ¥|o ZP†b¦ P ]^ ¥ZPhf ZR j¢f g“

j†¦¡ Pb‚ ¥P^ f …x¦5 ¥aYR Zd¦ Pb‚ ¥flmR jd¦ ZPXy Pb ¥P^ f …x jS fb R̂¦\.B†f A.1 PŠ }X P˜f qPd jRiZ ]• Z}bf ZPsZ f˜ fR˜X xPRS j† ^y uX TRS P €b

g•R xPRS j† Z}l•.$K;@ ".1 Z CE y[ fE t:B A; d_ B?SB ;@p @:p^ I*- 441a244 dm I*- 441a2415

I*- 441a244 I*- 441a2415

/† xP_ /† xP_ g^ |kP gˆ

ĐRv qPb† ]b{R Z}¤ Phf €z |ˆf#‘_ ZPS_ ĐR‰ qPb† A. a‰ W fR†R ZP~P PR ZR[Z gvqP† “f dx |ˆf\

Đ{R |Ri ]wP a{b gv P…Z ]lnf Phf €z |ˆfCd Z}dP PRi_ g^ eyv P{ aln xP™ hfPlf qPhf W yS c Pb _`Z a{R |Ri ]wP a{b}RSf }ƒ\

V† j†5 €Y ZXy P…Z ]lnf5 d ZPuZˆ j¢f g“ j†5 P„ €

TPhf ZR j¢f g“ j†

MhR Z}lmf ]^_ gRi MhR Z}lmf Pb gRi ZPo PRi d ed Z}‡P

/† xP_ aln _X Cd €† xP_ g^ |kP gˆ aln f …x Z¤ jS fb^R

NP^ f …x NP^ f …x jS fb^R

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".2 *K; Re] dm nY dg

I/O FKK1›2KK €z |ˆf ZPsZ f˜ ¥€† xP_¦ a‰ jXb f„_ Z…Z † d PW_ ac }X. %PRS j† ^y uX ZRS P €z |ˆf ¥€† xP_ g^ |kP gˆ¦. TPsZ f˜ ¥€† xP_ g^ |kP gˆ¦ jXb f„_ Zb^ j` d PW_ ac }X xPc Qf5 |kP gˆ5 xPc _v_ g^ d gsZ ]Ri aw alnP[ jR[\.

VRi jXb f„_ _`Z dP ˆ ZP‰ ¥|kP gˆ¦ W _ˆ a~P P¢_ P… _{P €o qPd jRiZ fR˜X€† xP_ g^ |kP gˆ Z}bf dx |ˆf _`Z €Y yS c. Đ‚ Z~P uX |kP g ]^ ~Z P…Z _hZZ

xPc uX ac }X aln PRi ZPo P WX Z}bf €o Zlf Zd g•R qPdP P^f. ĐRv ^y W fP—X5g~ |ˆ5 €o xPŽ Pnx g•R d yS c qPhf ZP‰ P…Z ZPR[Z %HẢI aln d Ps Z}l• qPRPy‰ fRXb €† xP_.

T}bf xPc ]• d Z}lmf Pnx5 €† xP_ g^ |kP gˆ aln €z |ˆf Žf PX. %Pc ]•ac }X uX d Z PQ f …x a[ qPd P^f5 Pb‚ aln f …x a[ Z PQ jpR P^f Qf jS fb^R5 jXb f„_ † €† xP_ g^ |kP gˆ. V~ |ˆ5 _`Z €† xP_ P˜ P‡P Pb‚gh P‡P W ZP‰ W _`Z €Y |kP gˆ ]RS eX Pb‚ _`Z |kP gˆ W ZP‰ W _`Z €Y €† xP_ P˜P‡P Pb‚ gh P‡P ]RS eX.

".3 T? :\? ;? >? dm ]W;@ =: b^ E t; F?^; Bu]

ĐRv qPb† xPˆ 4.2 alX }X yS c Z PQ %HẢI d |kP d jS eX Z™_ W ]RS eXa[ Pi ZPYf e† ] P…Z ]lnf g^ d yS c uX P˜f jS eX Z™_ ^y. Ty PRS5ĐRv qPb† 4.2 qPhf d_ PŠ €o _p }`f d yS c uX Pi ZPYf e† ] P…Z ]lnf jSfb^R xP{_ gR uX TRS P ^y. NPl aw ZyS jY Z}bf xP{_ gR5 TRS P ^y W ZP‰dx |ˆf aln qPR _`Z Z PQ c PQf ZŸ qP† “f uX _‡P f …x _`Z dP akPd €† xP_ g^ |kP gˆ adx Qf yS c uX qPdP P^f g^ d yS c P[ akP g^ ]sZ

xPdx W ZP‰ dx |ˆf aln5 g^ P¢_ ™f Xb €o ZPŸX _w uX qPdP P^f.

Phf W yS c ^b Z}bf ZRS P ^y g•R Z PQ %HẢI ‘_ §Z a[ d jS eX Z™_qPR Z PQ aw ey[Z akP }¢f P˜f Z PQ ^y qPhf ]RS eX a[ Pi ZPYf e† ]P…Z ]lnf uX _‡P. T PQ Zo ey[Z akP [ _`Z yS c ˆ ZP‰ uX _`Z jS eX Z™_]RS eX W ]RS eX a[ Pi ZPYf e† ] P…Z ]lnf uX _‡P.

".# T:QR S; F?K; b: W

PdR Ri_ gv ZR[x s e† ] }uR }b aw fc_ PQX Z}bf d xPRS j† Z}l• uX ZRS P

eY Z[ ^y5 g~ |ˆ Pl ZPhf eX d yS c gv Pb{P akP5 ‘_ §Z g^ †R ZR[. TRS PeY Z[ ^y ey akP d yS c Z PQ ZP… PR‰ jYR †P uX _‡P ‘_ ĐRv qPb† 4.1\g^ d akP d }uR }b Pl ]^ €p uX gRi Pb{P akP ‘_ ĐRv qPb† 7.1\.ĐRv ^y_RS Z† gRi Qf |ˆf ZR[x s e† ] }uR }b Z}bf Pb{P akP g^ ZPo PRi d ed Z}‡PuX Hi ZPYf e† ] P…Z ]lnf ‘_ ĐRv qPb† 4.4\ g^ €ƒ Pt Z}n gRi d akP _Q a`ZPhf ZR j¢f g“ j†.

M`Z Z}bf P˜f _ˆ a~P P~P uX Hi ZPYf e† ] P…Z ]lnf ]^ Pb{Z a`f Pl _`Z hfˆ xP£f f¤X. b aW5 TRS P eY Z[ ^y qPhf W _`Z aRv qPŸX Pb‚ aRv qPb†

xPˆ }RSf }ƒ gv P^P a`f xP£f f¤X. PdR Ri_ P^P a`f xP£f f¤X aln ZP‰ PRi

ZPhf eX gRi €z |ˆf ZR[x s e† ] }uR }b Z}bf P‡P ZP^P d yS uX Hi ZPYfe† ] P…Z ]lnf.

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TR[x s e† ] }uR }b dx |ˆf Z}bf TRS P eY Z[ ^y aw Pb xP§x fR†_ j•Z _`Z ZYyS c jZ j` g^ ZPXy ZP[ Pf j¢f d yS c |oX Z}S q[Z e† Pb{Z a`f. CW €o ]RPPb{Z ]• P €b g•R I/O FKK1›2KK Z}bf yS c gv d ed Z}‡P5 ZPhf ZR j¢f g“ j†g^ Z}dP PRi_ uX Z PQ.

M‚ |Ž ĐRv qPb† 7.1 ey akP }¢f Z PQ %HẢI Pb{P akP d P^P a`f P¢_ fR†R

ey[Z }uR }b5 qPhf W yS c ^b gv d xPlf xPdx P~P ZPQ Pb e† ] }uR }b g^ edZ}‡P e† ] }uR }b j¢f g“ j†. T PQ W ZP‰ ey[Z akP W Pb‚ qPhf xPdZ Z}R‰ _`Z xPlf xPdx e† ] }uR }b acy au P €b g•R yS c jpR TRS P5 V. ZPhf eX gRidx |ˆf gRi dx |ˆf d Z^R ]Ri PŠ |‹ Pb‚ ZRS P qPd.

Phf %HẢI _«R ed Z}‡P uX Pi ZPYf e† ] P…Z ]lnf av Zlf Qf g•R _`Z _Q a`}uR }b Pl PX ]RS eX a[ qP† “f uX Z PQ a{Z aln d _ˆ ZRS uX _‡P g^ d†P Plpf uX €o qPhf P P qPhf fRYf PX Pb Z…Z † d Z PQ. V•R d ySc uX ĐRv qPb† 7.15 Z PQ %HẢI Pk Z}dP PRi_ Pb gRi dx |ˆf ZR[x s e† ]}uR }b g^ d XPPž a`f _^ Z PQ ZPo PRi a‰ fR†R ey[Z }uR }b5 jXb f„_ gRi W PXy

qPhf |y Z}‡ ZPhf ZR j¢f g“ j† Pl ]^ j¢f PQf Pb gRi d akP }uR }b uX _‡P.

".5 ‰ ;ƒ;@ ER ng;@

TRS P eY Z[ ^y qPhf av sx a[ ¥fb{R ]i¦ gv _‚Z qP† “f dx |ˆf d yS cuX _‡P Z}bf Hi ZPYf e† ] P…Z ]lnf uX Z PQ. Ty PRS5 _`Z Z PQ W ZP‰ ‘_§Z qP† “f dx |ˆf uX d ZRS P ZŽy ZP‘b ey _h Pb‚ _Q a` xPQ Z{x uX ZPQ5 _h P‡P e† ] dx |ˆf5 ]—P go d Pb{Z a`f uX Z PQ g^ j† P…Z uX d }uR}b g^ P`R _^ Z PQ f‚x %HẢI.

6S c gv qP† “f dx |ˆf aln av sx Z}bf ĐRv qPb† 4."5 d akP d aRv qRi _^_`Z Z PQ W ZP‰ ey[Z akP }¢f _`Z yS c W ZP‰ qPhf aln dx |ˆf aYR g•R j…Z q”ed Z}‡P ^b Z}bf xP{_ gR Hi ZPYf e† ] P…Z ]lnf uX _‡P. T PQ PŠ W ZP‰ey[Z akP }¢f _`Z yS c qPhf W qP† “f dx |ˆf [ ey[Z akP uX Z PQ qPhff™y }X Z‡P Z}{f qPhf a{Z aln €o xPŽ Pnx uX €† xP_ g^ |kP gˆ.

".6 Tz;@ B:; t„;@ dƒ; tK;

NPl ]^ _`Z xPc uX €o ]RS q[Z g•R d ZRS P Pi ZPYf e† ] qPd5 _`Z aRv qPb†Pf gv¥ZPhf ZR j¢f g“ j†¦ aw aln P…x Ps _^ qPhf W €o ZPXy aR Pb‚ j €f adf q‰

^b ‘_ ĐRv qPb† ;.\. PR ZP~P Pnx5 `R |f gR[Z p P˜f Pt qPd Z}bf TRS PeY Z[ ^y aw aln ]RS q[Z g•R d yS c uX ZRS P. b gsy5 ¥ZPhf ZR j¢f g“

j†¦ aln €z |ˆf Pb Z…Z d d yS c gv Z^R ]Ri.

D P˜f Pt _^ I/O FKK1›2KK €z |ˆf d ZPsZ f˜ Pl ¥Z^R ]Ri¦ Pb‚ ¥ZPu Zˆ j¢fg“ j†¦5 ¥€ ZXy P…Z ]lnf¦ Pb‚ ¥q[ Pb{P P…Z ]lnf¦5 xPRS j† ^y uX ZRS P eyakP yS c ¥|y Z}‡ ZPhf ZR j¢f g“ j†¦.

M`Z yS c gv ¥|y Z}‡¦ ZPhf ZR j¢f g“ j† qPhf ]b{R Z}¤ qP† “f ]^ Z PQ W ZP‰f c ¥fR˜ ]{R¦ ZPhf ZR j¢f g“ j† Pl gsy Pb _`Z _ˆ a~P ˆ ZP‰5 V. fR˜ ]{R

xPRS j† Z}l• uX W.

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PR TRS P av sx a[ ¥ZPhf ZR¦ ZPXy g‡ ¥ZPhf ZR j¢f g“ j†¦ V. Z}bf ĐRvqPb† 4.1› ¥T PQ %HẢI ZP‘b |ªR g^ ‘_ §Z ZPhf ZR gv P˜f g… av `R j` g^ jSfb^R ^y¦\55 qPhf W yS c ^b gv gRi d ZPhf ZR aW %HẢI aln ]sx ZP^P g“ j†.T}bf P˜f Z‡P PYf Pl gsy5 Z PQ W ZP‰ ey[Z akP gRi W Pb‚ qPhf c ZPR[ZPb‚ ZP~P Pnx |y Z}‡ ZPhf ZR j¢f g“ j†.

". T: Bs b^ Br sT}bf aRv qPb† ;.1.75 TRS P ^y av sx P c d akP g^ e† ] Z}R ZPQ |y Z}‡ jpR Z PQ5 a‰ a†_ j†b }¢f Z PQ W ZP‰ a{Z aln €o xPŽ Pnx uX €† xP_ g^ |kP gˆ.

Cd yS c ]RS eX a[ Z}R ZPQ uX Z PQ aln alX }X Pb _ˆ a~P›

X\ B†b gv Z PQ qPŸR _…Z _dZ Z}R ZPQ5 V›

b ZPXy aR P™ €o¡

TPR[ qP† “f _ jZ g^ PRX €® ZPhf ZR.

j\ Py[ qP~P Z PQ ZP aln aln qR[ ZPQ5 V›

H« PŸR Z¤ qRP fPRi_¡

Hl•f |‹¡

CP aYR €dP.

". :\] yWEB E yK; Re] dm nY dg =O ?;@ R BŠ t; ;@Wm:

M«R P‡P ZPQ €† xP_ g^ |kP gˆ aln f …x Z¤ jS fb^R aln av sx Z}bf ĐRvqPb† .45 V. Pb ZPhf eX›

X\ MX Z¤ _`Z P^ f …x¡

j\ M`Z ZPŸX ZPs g•R _ Z̀ hf Zy ]RS q[Z¡

\ Cd ed Z}‡P aln ZPS fb^R a[ _`Z P^ f …x jS fb^R.

TPS f„ jS fb^R ]h W d a‚ Z~P YZ y[ uX _`Z |kP gˆ5 g‡ aRv ^y €ƒ W ~Z P…Z_`Z Pb{Z a`f c aln ZPo PRi Z{R fRXb |Ri fR˜X jS f …x g^ Z PQ.

Cd jRi xPdx qR‰_ €bdZ aln yS c g•R €o f …x Z¤ jS fb^R W ZP‰ qPd PX PRvZŽy ZP` g^b j† P…Z uX €† xP_ g^ |kP gˆ. T PQ %HẢI dx |ˆf ZR[x s e† ] }uR

}b a‰ d akP P‡P ZPQ g^ _Q a` uX Pb{Z a`f qR‰_ €bdZ Zlf Qf d P^ f …x jS fb^R g^ €† xP_ g^ |kP gˆ aln f …x Z¤ jS fb^R ˆ ZP‰.

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Pg g $TPX_ qP†b\

CE B:? ?e; F?c BQ fE d_ 8?K; B O;@ dm H Bc;@ F?K; B O;@ REB B:\; t€: I*-‹TC 16

Cd ZRS P eY Z[ aln _h Z† Z}bf xPˆ ]ˆ ^y aw aln xPdZ Z}R‰ jpR I/OŒTC 1;7

P¢_ f …x d ZPhf ZR Pt Z}n Pb Z PQ dx |ˆf TRS P eY Z[ ^y5 g^ f…x d PŠ |‹ Pb Z PQ ]oX P« ZR[ Z•R X P d yS c uX TRS P. CPŠ |‹Pb‚ yS c jXb f„_ Z}bf d Z^R ]Ri ]RiZ qS Z}bf xPˆ ]ˆ ^y qPhf j €f5 Pb‚ aRvPŠP5 d yS c uX TRS P eY Z[ ^y.

B†f B.1 ZP‰ PRi _YR ]RS Pi fR˜X d ZRS P aW g•R P˜f aRv qPb† ]RS eX uXTRS P ^y.

%Pˆ ]ˆ ^y qPhf jXb f„_ gRi ZPX_ PR[ a[ d ZRS P Pi ZPYf e† ] P…Z ]lnfPb d ]—P go ˆ ZP‰ aln xPdZ Z}R‰ jpR I/OŒTC 1;7.

TRS P eY Z[ ^y ]^ _`Z Z}bf jX ZRS P P~P aln xPdZ Z}R‰ jpR I/OŒTC 1;7.

ISO 9000 V< thXng qun *\ "h)t *ư+ng ] 6 (7 và t^ v4ng f …x d v Z†f YZy[ Pb €o ZP… PR‰ g^ ZPo PRi _`Z dP ZP~P Pnx g•R ZRS P eY Z[ ^y. CdfyS Z e† ] P…Z ]lnf aln _h Z† PR ZR[Z Z}bf I/O FKKK g^ aw aln ‘_§Z a[ Z}bf xPdZ Z}R‰ TRS P eY Z[ ^y. Cd fyS Z ^y j† ZP™ qPhf%HẢI ]^ P˜f yS c5 Plf Z{b ZP^P v Z†f uX d yS c aln alX }X Z}bfTRS P. I/O FKKK f akP }ª d ZPsZ f˜5 akP fP—X g^ qPdR Ri_ aln €z|ˆf Z}bf TRS P eY Z[ ^y.

ISO 9001 s,iQu "huRn quX" tH nà-p akP }ª d yS c Pl•f Pu y[ a[ f …xRv_ ZR g^b d €† xP_ g^ |kP gˆ f …x jpR Z PQ g^ ed aW ™f Xb ZPŸX_w qPdP P^f. VRi ZPo PRi ZP~P Pnx f W ZP‰ aln Z}hf anR _Xf a[ d]nR ~P qPd Pb Z PQ5 Pl ]^ †R ZR[ Z}Xb aR ZPhf ZR `R j`5 €o ZP… PR‰ g^qR‰_ €bdZ ZYZ P d ed Z}‡P uX Z PQ.

ISO 900# _un *\ "h (4 thành "ng Ln v`ng "E Wt t "hC" ] ,iHJ "n t%ng qun *\ "h)t *ư+ng f …x d PŠ |‹ Pb Z PQ ^b ]oX P« ZR[ Z•R X P dyS c uX ZRS P eY Z[ ^y a‰ fR†R ey[Z xP{_ gR d Pu av }`f P _^ W

ZP‰ |‹ a[ †R ZR[ PRi e† Pb{Z a`f Zf ZP‰ uX Z PQ. I/O FKK4 jXb f„_ PŠ|‹ Pb xPlf xPdx Zo adP fRd a‰ _`Z Z PQ W ZP‰ adP fRd _Q a` Z}lpfZP^P uX Hi ZPYf e† ] P…Z ]lnf uX _‡P.

Cd ZRS P eY Z[ aln ZW_ ZZ |l•R a™y W ZP‰ f …x €o Pt Z}n Pb Z PQ qPR d]sx Pb‚ ZP‘b aR †R ZR[ Hi ZPYf e† ] P…Z ]lnf5 d ed Z}‡P g^ Pb{Z a`f uX_‡P.

ISO 10001 _un *\ "h)t *ư+ng ] S4 thZE [n !há"h hàng ] S4 thZE [n "E !há"hhàng ] Vướng @kn v qu- Jh8 B8 BC" BXi với t "hC" f …x d PŠ |‹ a‰ _`Z

Z PQ d akP ‘_ €o f …x Pb ZPŸX _w qPdP P^f adx Qf d P c g^_bf anR uX qPdP P^f. VRi €z |ˆf ZRS P ^y W ZP‰ ™f Xb Rv_ ZR uX

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qPdP P^f g^b _`Z Z PQ g^ †R ZR[ €o ZP… PRi uX qPdP P^f gv P˜f aRvW ZP‰ Z}bf anR Z¤ Z PQ5 g‡ gsy5 fR†_ ZPR‰ qP† “f uX €o PR‰ Pc_ g^ qPR[{R.

ISO 10002 _un *\ "h)t *ư+ng ] S4 thZE [n "E !há"h hàng ] Vướng @kn v giiqu-Ht !hiHu n8i t%ng t%ng t "hC" f …x d PŠ |‹ gv ed Z}‡P z ] d qPR[

{R ZPhf eX Ps }X g^ fR†R ey[Z d P c g^ _bf anR uX qPR[R {R g^ z ]_«R qPR[ {R Ps aln. TRS P ^y f …x _`Z ed Z}‡P qPR[ {R _p5 PRie† g^ |– €z |ˆf5 jXb f„_ gRi a^b Z{b P™ €o. TRS P f f …x d PŠ|‹ Pb |bXP fPRix PŸ.

ISO 10003 _un *\ "h)t *ư+ng ] S4 thZE [n "E !há"h hàng ] Vướng @kn giiqu-Ht t%Enh "h)J LQn ngài t "hC" f …x PŠ |‹ Pb gRi fR†R ey[Z _`Z dPPRi e† g^ PRi ]o d Z}XP P…x jS fb^R aYR g•R d qPR[ {R ]RS eX a[ €†

xP_. GR†R ey[Z Z}XP P…x f …x _`Z dP ZPQ av jŽ qPR Z PQ qPhf qP xPˆ aln _`Z qPR[ {R Z}bf `R j`. %Pc ]• d qPR[ {R aln z ] ZP^P hf

Z}bf Z PQ5 qPhf c a[ d ZPu Zˆ aYR qPdf.

ISO 1000# _un *\ "h)t *ư+ng ] S4 thZE [n "E !há"h hàng ] Vướng @kn th? @Aivà B *ư;ng f …x d PŠ |‹ Pb P^P a`f™f Xb ZPŸX _w uX qPdP P^fg^ Ps |Ri d P`R Pb gRi †R ZR[ €† xP_5 ed Z}‡P g^ d a‚ Z~P W fRdZ}k g•R qPdP P^f. Cd P^P a`f Pl gsy W ZP‰ Žf Y €o Z}f ZP^P uX qPdPP^f g^ fRx fR˜ qPdP P^f.

ISO 10005 V< thXng qun *\ "h)t *ư+ng ] Vướng @kn !H h8"h "h)t *ư+ng f …xd PŠ |‹ gv ZPR[Z ]sx g^ €z |ˆf d q[ Pb{P P…Z ]lnf Pl _`Z hf ˆ f q[Zd yS c uX ed Z}‡P5 €† xP_5 |o d Pb‚ Pnx a„f g•R xPlf ZPQ ZPo PRih gRi g^ d ZPo P^P Pt Z}n ed Z}‡P Z{b €† xP_. Cd ]nR ~P uX ZPR[Z ]sx q[Pb{P P…Z ]lnf ]^ ™f Xb Rv_ ZR }¢f d yS c €ƒ aln adx Qf5 d edZ}‡P aln qR‰_ €bdZ g^ a`f ]o _^ aRv ^y W ZP‰ Z{b }X Pb P˜f flmR ]RSeX.

ISO 1000 V< thXng qun *\ "h)t *ư+ng ] Vướng @kn qun *\ "h)t *ư+ng t%ng @4 ándx |ˆf g•R d |o d Z¤ PŸ a[ ]•5 Z¤ a fR† a[ xPQ Z{x5 Z¤ |o d }RSf ]® a[_`Z xPc uX |XP _ˆ d |o d. Cd PŠ |‹ ^y aln €z |ˆf jpR P™ €o e†

] |o d g^ P˜f lmR c a†_ j†b }¢f Z PQ uX _‡P aXf dx |ˆf d ZPoP^P jXb f„_ Z}bf |XP _ˆ d ZRS P gv Pi ZPYf e† ] uX I/O.

ISO 1000 V< thXng qun *\ "h)t *ư+ng ] Vướng @kn qun *\ ")u h=nh Pt Z}n Z PQdx |ˆf e† ] … P‡P Pb aYR g•R d akP Pl•f qr ZPsZ g^ P^P P~P Z}bfP Z}‡P €Yf uX €† xP_. † ] … P‡P W ZP‰ aln €z |ˆf a‰ adx Qf dyS c gv Ps jR[Z g^ Z}y g[Z €† xP_ ey akP jpR TRS P eY Z[ ^y.

ISO 1000G _un *\ "h)t *ư+ng ] S4 thZE [n "E !há"h hàng ] Vướng @kn "h "á" giE @ị"h thư6ng 8i Bi


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ZP[ f …x €p Pb qPdP P^f W aln €o ZR Zlpf P g•R B2C CT5 ™f XbqP† “f uX Z PQ ZPŸX _w qPdP P^f g^ fRx fR†_ ZPR‰ d qPR[ {R g^ Z}XPP…x.

ISO 10012 V< thXng qun *\ B *ư;ng ] á" -Qu "u BXi với quá t%=nh B *ư;ng vàthiHt Lị B *ư;ng f …x d PŠ |‹ Pb gRi e† ] d ed Z}‡P ab ]lmf g^

gRi d Ps gv _‚Z ab ]lmf g•R d ZPR[Z jk ab aln €z |ˆf a‰ d Ps g^PQf ZŸ €o Z™ ZPu g•R d yS c gv ab ]lmf. TRS P ey akP d yS ce† ] P…Z ]lnf uX _`Z Pi ZPYf e† ] ab ]lmf P¢_ a†_ j†b d yS c gvab ]lmf aln adx Qf.

ISO/,| 10013 Vướng @kn v tài *i


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Zlpf }¢f d P c g^ _bf anR uX Z PQ aYR g•R |kP gˆ Zl g… aln adxQf.

ISO 19011 Vướng @kn Bánh giá "á" h< thXng qun *\ f …x d PŠ |‹ gv e† ]Plf Z}‡P adP fRd5 Pb{P akP g^ ZPo PRi _`Z ` adP fRd Pi ZPYf e† ]5f Pl “f ]o g^ adP fRd PyS fRX adP fRd g^ ab^ adP fRd. TRS P ^y

|o qR[ dx |ˆf g•R d adP fRd gRS5 d Z PQ dx |ˆf Pi ZPYf e† ]5 g^ ZPQ c ZPo PRi adP fRd Pi ZPYf e† ].

$K;@ $.1 Z Mc: F?^; @:p^ E B:? ?e; F?c BQ d_ F?K; B O;@ dm Bc;@ F?K; B O;@ dA: E =:_? fWK; b^ T:? ?e; F?c BQ;m

CE B:? ?e;F?c BQ fE

Đ:_? fWK; b^ T:? ?e; F?c BQ ;m

# 5 6 14

I/O FKKK T…Z † T…Z † T…Z † T…Z † T…Z † T…Z † T…Z †

I/O FKK4 T…Z † T…Z † T…Z † T…Z † T…Z † T…Z † T…Z †

I/O 1KKK1 .2.25..1

F.1.2

I/O 1KKK2 .2.1 F.1.2 1K.2.1

I/O 1KKK" F.1.2

I/O 1KKK4 F.1.25F.1."

I/O 1KKK ." 7.15 7.2 T…Z † T…Z † F.1 1K.2

I/O 1KKK7 T…Z † T…Z † T…Z † T…Z † T…Z † T…Z † T…Z †

I/O 1KKK; ..2

I/O 1KKK T…Z † T…Z † T…Z † T…Z † T…Z † T…Z † T…Z †

I/O 1KK12 ;.1.

I/OŒT, 1KK1" ;.

I/O 1KK14 T…Z † T…Z † T…Z † T…Z † T…Z † T…Z † T…Z †I/O 1KK1 ;.2

I/OŒT, 1KK1; 7.1 ;.1. F.1

I/O 1KK1 T…Z † T…Z † T…Z † T…Z † T…Z † T…Z † T…Z †

I/O 1KK1F .4

I/O 1FK11 F.2

Va ,VbV:

d,)t "e th& hi


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ISO/FDIS 9001:2015

Tm: :? B^] :Q?

1p ISO 900#c _un *\ "h (4 thành "ng Ln v`ng "E Wt t "hC" ] ,iHJ "n t%ng qun *\ "h)t *ư+ngc

2p ISO 10001c _un *\ "h)t *ư+ng ] S4 thZE [n !há"h hàng ] S4 thZE [n "E !há"hhàng ] Vướng @kn v qu- Jh8 B8 BC" BXi với t "hC"c

3p ISO 10002c _un *\ "h)t *ư+ng ] S4 thZE [n "E !há"h hàng ] Vướng @kn v giiqu-Ht !hiHu n8i t%ng t%ng t "hC"c

#p ISO 10003c _un *\ "h)t *ư+ng ] S4 thZE [n "E !há"h hàng ] Vướng @kn giiqu-Ht t%Enh "h)J LQn ngài t "hC"c

5p ISO 1000#c _un *\ "h)t *ư+ng ] S4 thZE [n "E !há"h hàng ] Vướng @kn th? @Aivà B *ư;ngc

p ISO 10005c V< thXng qun *\ "h)t *ư+ng ] Vướng @kn !H h8"h "h)t *ư+ngc

p ISO 1000c V< thXng qun *\ "h)t *ư+ng ] Vướng @kn qun *\ "h)t *ư+ng t%ng @4 ánc

Gp ISO 1000c V< thXng qun *\ "h)t *ư+ng ] Vướng @kn qun *\ ")u h=nhc

9p ISO 1000Gc _un *\ "h)t *ư+ng ] S4 thZE [n "E !há"h hàng ] Vướng @kn "h "á" giE @ị"h thư6ng 8i Bi


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ISO/FDIS 9001:2015

23pI} 110c P? TUt thiHt !Hc

2#pá" ngu-Qn t{" qun *\ "h)t *ư+ngc ISO s1pc

25p•4E "hn và ( @ng h tiQu "huRn ISO 9000c ISO s2p Va ,VbV:

s1p S€n " t%Qn ?L(it?: httJ://.i(.%g s2p S€ n " t%Qn ?L(it?: httJ://.i(.%g

ban dich tieu chuan iso 9001 2015

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