ingvsya project

Upload: yasiraltafzargar

Post on 03-Jun-2018

220 views

Category:

Documents


0 download

TRANSCRIPT

  • 8/12/2019 ingvsya project

    1/25

    INTRODUCTION

    Perception is the process by which organisms interpret and organize sensation to produce a meaningful

    experience of the world. Sensation usually refers to the immediate, relatively unprocessed result of

    stimulation of sensory receptors in the eyes, ears, nose, tongue, or skin. Perception, on the other hand,

    better describes one's ultimate experience of the world and typically involves further processing of

    sensory input. In practice, sensation and perception are virtually impossible to separate, because they

    are part of one continuous process.

    Thus, perception in humans describes the process whereby sensory stimulation is translated into

    organized experience. That experience, or percept, is the joint product of the stimulation and of the

    process itself. Relations found between various types of stimulation (e.g., light waves and sound waves)

    and their associated percepts suggest inferences that can be made about the properties of the

    perceptual process; theories of perceiving then can be developed on the basis of these inferences.

    Because the perceptual process is not itself public or directly observable (except to the perceiver

    himself, whose percepts are given directly in experience), the validity of perceptual theories can be

    checked only indirectly.

    Historically, systematic thought about perceiving was the province of philosophy. Philosophical

    interest in perception stems largely from questions about the sources and validity of what is called

    human knowledge (epistemology). Epistemologists ask whether a real, physical world exists

    independently of human experience and, if so, how its properties can be learned and how the truth or

    accuracy of that experience can be determined. They also ask whether there are innate ideas or

    whether all experience originates through contact with the physical world, mediated by the sense

    organs.

    As a scientific enterprise, however, the investigation of perception has especially developed as part of

    the larger discipline of psychology. For the most part, psychology bypasses the questions about

    perceiving raised by philosophy in favors of problems that can be handled by its special methods. The

    remnants of such philosophical questions, however, do remain; researchers are still concerned, for

    example, with the relative contributions of innate and learned factors to the perceptual process.

    Such fundamental philosophical assertions as the existence of a physical world, however, are taken for

    granted among most scientific students of perceiving. Typically, researchers in perception simply accept

  • 8/12/2019 ingvsya project

    2/25

    the apparent physical world particularly as it is described in those branches of physics concerned with

    electromagnetic energy, optics, and mechanics. The problems they consider relate to the process

    whereby percepts are formed from the interaction of physical energy (for example, light) with the

    perceiving organism. Of further interest is the degree of correspondence between percepts and the

    physical objects to which they ordinarily relate.

    In philosophy,psychology, and cognitive science, perception is the process of attaining awareness or

    understanding of sensory information.The word "perception" comes from the Latin words perceptio,

    percipio, and means "receiving, collecting, action of taking possession, apprehension with themind or

    senses.

    Perception is one of the oldest fields in psychology. The oldest quantitative law in psychology is the

    Weber-Fetcher law,which quantifies the relationship between the intensity of physical stimuli and their

    perceptual effects. The study of perception gave rise to the Gestalt school of psychology, with its

    emphasis onholistic approach.

    Types of Perception:-

    Two types of consciousness are considerable regarding perception:

    Phenomenal(any occurrence that is observable and physical) and

    Psychological.

    The difference every sighted person can demonstrate to him- or herself is by the simple opening and

    closing of his or her eyes: phenomenal consciousness is thought, on average, to be predominately

    absent without senses such as sight. Through the full or rich sensations present in senses such as sight,

    nothing by comparison is present while the senses are not engaged, such as when the eyes are closed.

    Using this precept, it is understood that, in the vast majority of cases, logical solutions are reached

    through simple human sensation. The analogy ofPlato's Cave was coined to express these ideas.

    Passive perception can be surmised as the following sequence of events:--

    Surrounding Input (senses) processing (brain) Output (re-action).

    http://en.wikipedia.org/wiki/Philosophyhttp://en.wikipedia.org/wiki/Psychologyhttp://en.wikipedia.org/wiki/Cognitive_sciencehttp://en.wikipedia.org/wiki/Awarenesshttp://en.wikipedia.org/wiki/Understandinghttp://en.wikipedia.org/wiki/Sensehttp://en.wikipedia.org/wiki/Informationhttp://en.wikipedia.org/wiki/Mindhttp://en.wikipedia.org/wiki/Sensehttp://en.wikipedia.org/wiki/Weber-Fechner_lawhttp://en.wikipedia.org/wiki/Gestalt_psychologyhttp://en.wikipedia.org/wiki/Holismhttp://en.wikipedia.org/wiki/Plato%27s_Cavehttp://en.wikipedia.org/wiki/Plato%27s_Cavehttp://en.wikipedia.org/wiki/Holismhttp://en.wikipedia.org/wiki/Gestalt_psychologyhttp://en.wikipedia.org/wiki/Weber-Fechner_lawhttp://en.wikipedia.org/wiki/Sensehttp://en.wikipedia.org/wiki/Mindhttp://en.wikipedia.org/wiki/Informationhttp://en.wikipedia.org/wiki/Sensehttp://en.wikipedia.org/wiki/Understandinghttp://en.wikipedia.org/wiki/Awarenesshttp://en.wikipedia.org/wiki/Cognitive_sciencehttp://en.wikipedia.org/wiki/Psychologyhttp://en.wikipedia.org/wiki/Philosophy
  • 8/12/2019 ingvsya project

    3/25

  • 8/12/2019 ingvsya project

    4/25

    theory is the perceptual ecology approach of James J. Gibson. Gibson rejected the assumption of a

    poverty of stimulus by rejecting the notion that perception is based in sensations. Instead, he

    investigated what information is actually presented to the perceptual systems. He and the psychologists

    who work within this paradigm detailed how the world could be specified to a mobile, exploring

    organism via the lawful projection of information about the world into energy arrays. Specification is a

    1:1 mapping of some aspect of the world into a perceptual array; given such a mapping, no enrichment

    is required and perception isdirect perception.

    Preconceptions can influence how the world is perceived. For example, one classic psychological

    experiment showed slower reaction times and less accurate answers when a deck of playing cards

    reversed the color of thesuit symbol for some cards (e.g. red spades and black hearts).

    There is also evidence that the brain in some ways operates on a slight "delay", to allow nerve impulses

    from distant parts of the body to be integrated into simultaneous signals.

    Perception-in-action

    An ecological understanding of perception derived fromGibson's early work is that of "perception-in-

    action", the notion that perception is a requisite property of animate action; that without perception

    action would be unguided, and without action perception would serve no purpose. Animate actions

    require both perception and motion, and perception and movement can be described as "two sides of

    the same coin, the coin is action". Gibson works from the assumption that singular entities, which he

    calls "invariants", already exist in the real world and that all that the perception process does is to home

    in upon them. A view known as constructivism (held by such philosophers as Ernst von Glasersfeld)

    regards the continual adjustment of perception and action to the external input as precisely what

    constitutes the "entity", which is therefore far from being invariant.

    Glasersfeld considers an "invariant" as a target to be homed in upon, and a pragmatic necessity to allow

    an initial measure of understanding to be established prior to the updating that a statement aims toachieve. The invariant does not and need not represent an actuality, and Glasersfeld describes it as

    extremely unlikely that what is desired or feared by an organism will never suffer change as time goes

    on. This social constructionist theory thus allows for a needful evolutionary adjustment.

    A mathematical theory of perception-in-action has been devised and investigated in many forms of

    controlled movement, and has been described in many different species of organism using theGeneral

    http://en.wikipedia.org/wiki/Ecologyhttp://en.wikipedia.org/wiki/James_J._Gibsonhttp://en.wikipedia.org/wiki/Poverty_of_stimulushttp://en.wikipedia.org/wiki/Paradigmhttp://en.wikipedia.org/wiki/Direct_perceptionhttp://en.wikipedia.org/wiki/Playing_cardshttp://en.wikipedia.org/wiki/Suit_%28cards%29http://en.wikipedia.org/wiki/James_J._Gibsonhttp://en.wikipedia.org/wiki/Constructivismhttp://en.wikipedia.org/wiki/Ernst_von_Glasersfeldhttp://en.wikipedia.org/wiki/General_Tau_Theoryhttp://en.wikipedia.org/wiki/General_Tau_Theoryhttp://en.wikipedia.org/wiki/Ernst_von_Glasersfeldhttp://en.wikipedia.org/wiki/Constructivismhttp://en.wikipedia.org/wiki/James_J._Gibsonhttp://en.wikipedia.org/wiki/Suit_%28cards%29http://en.wikipedia.org/wiki/Playing_cardshttp://en.wikipedia.org/wiki/Direct_perceptionhttp://en.wikipedia.org/wiki/Paradigmhttp://en.wikipedia.org/wiki/Poverty_of_stimulushttp://en.wikipedia.org/wiki/James_J._Gibsonhttp://en.wikipedia.org/wiki/Ecology
  • 8/12/2019 ingvsya project

    5/25

    Taw Theory.According to this theory, taw information, or time-to-goal information is the fundamental

    'percept' in perception.

    Theories of Perception

    Two major classes:

    Bottom-up: perception builds up hierarchically from a set of primitive "features" to our internal

    representations.

    Top-down: perception starts with a set of primitives, but our perceptual experience is influenced

    by higher-level processes, such as knowledge and context.

    Bottom-up theories

    All bottom-up theories rely on the notion that perception builds upwards from a

    foundation of primitives to a representation our cognitive system can use. This takes place without any

    influence from higher cognitive processes.

    Five main theories are as follows:-

    Direct perception

    Precursor to behaviorism Perception is a direct result of stimulus energy affecting receptor cells. No

    higher cognitive processes or internal representations are necessary

    http://en.wikipedia.org/wiki/General_Tau_Theoryhttp://en.wikipedia.org/wiki/General_Tau_Theory
  • 8/12/2019 ingvsya project

    6/25

    Template/Exemplar theory

    We store examples of all the objects we have seen as exemplars or templates. We compare a perceived

    object to this set of exemplars until we find a match.

    Proto type theory

    Instead of storing many exemplars or rigid templates, we store aprototype, which is kind of like the

    average of an object. We compare a perceived object to these prototypes until we find the closest

    match.

    Feature theory

    Perception starts with the identification of basic features that are put together into more complex

    objects, which are put together into more complex objects, etc. until we identify an object. Example:

    Pandemonium

    Structural description theory

    Kind of like a three-dimensional version of feature theory, where rather than having lines and corners as

    the basic features, simple geometric shapes, called geons, are the basic features. We recognize objects

    by matching the geons we are looking at to the stored geons in memory.

    Top-down theories

    Top-down theories posit varying degrees of influence of higher cognitive processes on what we actually

    perceive. The primary example of this is the effect of context on perception, such as in the Word

    Superiority Effect.

  • 8/12/2019 ingvsya project

    7/25

    THE HISTORY OF INDIAN INSURANCE INDUSTRY

    The story of insurance is probably as old as the story of mankind. The same instinct that prompts

    modern businessmen today to secure themselves against loss and disaster existed in primitive men also.

    They too sought to avert the evil consequences of fire and flood and loss of life and were willing to make

    some sort of sacrifice in order to achieve security. Though the concept of insurance is largely a

    development of the recent past, particularly after the industrial era past few centuries yet its

    beginnings date back almost 6000 years.

    Life Insurance

    In 1818 the British established the first insurance company in India in Calcutta, the Oriental Life

    Insurance Company. First attempts at regulation of the industry were made with the introduction of the

    Indian Life Assurance Companies Act in 1912. A number of amendments to this Act were made until the

    Insurance Act was drawn up in 1938. Noteworthy features in the Act were the power given to the

    Government to collect statistical information about the insured and the high level of protection the Act

    gave to the public through regulation and control. When the Act was changed in 1950, this meant far

    reaching changes in the industry. The extra requirements included a statutory requirement of a certain

    level of equity capital, a ceiling on share holdings in such companies to prevent dominant control (to

    protect the public from any adversarial policies from one single party), stricter control on investments

    and, generally, much tighter control. In 1956, the market contained 154 Indian and 16 foreign life

    insurance companies. Business was heavily concentrated in urban areas and targeted the higher

    echelons of society. Unethical practices adopted by some of the players against the interests of the

  • 8/12/2019 ingvsya project

    8/25

    consumers then led the Indian government to nationalize the industry. In September 1956,

    nationalization was completed, merging all these companies into the so-called Life Insurance

    Corporation (LIC). It was felt that nationalization has lent the industry fairness, solidity, growth and

    reach.

    Insurance may be described as a social device to ensure protection of economic value of life and other

    assets. Under the plan of insurance, a large number of people associate themselves by sharing risks

    attached to individuals. The risks, which can be insured against, include fire, the perils of sea, death and

    accidents and burglary. Any risk contingent upon these, may be insured against at a premium

    commensurate with the risk involved. Thus collective bearing of risk is insurance.

    Insurance is a contract whereby, in return for the payment of premium by the insured, the insurers pay

    the financial losses suffered by the insured as a result of the occurrence of unforeseen events. The term

    "risk" is used to describe the possibility of adverse results flowing from any occurrence or the accidental

    happenings, which produce a monetary loss.

    Insurance is a pool in which a large number of people exposed to a similar risk make contributions to a

    common fund out of which the losses suffered by the unfortunate few, due to accidental events, are

    made good. The sharing of risk among large groups of people is the basis of insurance. The losses of an

    individual are distributed over a group of individuals.

    Definitions:

    General definition:

    In the words of John Magee, Insurance is a plan by themselves which large number of people associate

    and transfer to the shoulders of all, risks that attach to individuals.

    Fundamental definition:

    In the words of D.S. Hansell, Insurance accumulated contributions of all parties participating in the

    scheme.

  • 8/12/2019 ingvsya project

    9/25

  • 8/12/2019 ingvsya project

    10/25

    Functions of insurance:

    Primary functions:

    1. Provide protection: - Insurance cannot check the happening of the risk, but can provide for the

    losses of risk.

    2. Collective bearing of risk: - Insurance is a device to share the financial losses of few among many

    others.

    3. Assessment of risk: - Insurance determines the probable volume of risk by evaluating various factors

    that give rise to risk.

    4. Provide certainty: - Insurance is a device, which helps to change from uncertainty to certainty.

    Secondary functions:

    1. Prevention of losses: - Insurance cautions businessman and individuals to adopt suitable device to

    prevent unfortunate consequences of risk by observing safety instructions.

    2. Small capital to cover large risks: - Insurance relives the businessman from security investment, by

    paying small amount of insurance against larger risks and uncertainty.

    3. Contributes towards development of larger industries.

    Other Function:

    Means of savings and investment:

    Insurance companies are business houses. The product they sell is financial protection. To succeed and

    survive, they must cover their costs, which include payments to cover the losses of policyholders, as well

    as sales and administrative expenses, taxes and dividends.

    Insurance companies have two sources of incomefor covering these costs:

    Premiums and

  • 8/12/2019 ingvsya project

    11/25

    Investment income.

    The premiums are collected on a regular basis and invested in Government Bonds, Gilt, stocks, mutual

    funds, real estates and other conservative avenues. However, investment income depends on market

    conditions, interest rates, economy etc. and varies from year to year. Because of the uncertainty

    associated with the investment income, insurance companies must generate enough income from

    premiums to cover the bulk of their expenses.

    Some of the important milestones in the life insurance business in India are:

    1818:Oriental Life Insurance Company, the first life insurance company on Indian soil

    started functioning.

    1870:Bombay Mutual Life Assurance Society, the first Indian life 'Insurance Company started 'Its

    business,

    1912:The Indian Life Assurance Companies Act enacted as the first statute to regulate the life

    'Insurance business.

    1928:The Indian Insurance Companies Act enacted to enable the government to collect

    statistical 'Information about both life and non life insurance businesses.

    1938:Earlier legislation consolidated and amended to by the Insurance Act with the objective of

    protecting the 'Interests of the insuring pubic.

    1956:245 Indian and foreign insurance and provident societies are taken over by the central

    government and nationalized. LIC formed by an Act of Parliament, viz. LIC Act, 1956, with a capital

    contribution of Rs. 5 chores from the Government of India.

    Liberalization of Indian Insurance

  • 8/12/2019 ingvsya project

    12/25

    1994: Insurance sector invited private participation to induce a spirit of competition amongst the

    various insurers and. to provide a choice to the consumers.

    1997:Insurance regulator IRDA was set up as there felt the Feed:

    To set up an independent regulatory body, that provides greater autonomy to insurance companies in

    order to improve their performance, In the first year of insurance market liberalization (2001) as much

    as 16 private sector companies including joint ventures with leading foreign insurance companies have

    entered the Indian insurance sector. Of this, 10 were under the life insurance category and six under

    general insurance. Thus in all there are 25 players (12-life insurance and l3-general insurance) in the Indian

    insurance industry till date.

    Players in Indian insurance industry

    Life insurers

    Insurance industry, as on 1.4.2000, comprised mainly two players: the state insurers:

    Life Insurance Corporation of India (LIC)

    General insurers:

    General Insurance Corporation of India (GIC) with effect from Dec'2000, a National

    Reinsure

    GIC had four subsidiary companies, namely with effect from Dec'2000, these subsidiaries have been de-

    linked from the parent company and made as independent insurance companies.

    1. The Oriental Insurance Company Limited

    2. The New India Assurance Company Limited,

    3. National Insurance Company Limited

    4. United India Insurance Company Limited.

  • 8/12/2019 ingvsya project

    13/25

    Yr: 2000-2007: Insurance Industry in the year 2009-2010 had 15 new entrants, namely:

    Life Insurers:

    S.No. Name of the Company

    1 Max New York Life Insurance Co. Ltd.

    2 HDFC Standard Life Insurance Company Ltd.

    3 ICICI Prudential Life Insurance Company Ltd.

    4 Om Kotak Mahindra Life Insurance Co. Ltd.

    5 Birla Sun Life Insurance Company Ltd.

    6 Tata AIG Life Insurance Company Ltd.

    7 SBI Life Insurance Company Limited

    8 ING Vysya Life Insurance Company Private Limited

    9 Allianz Bajaj Life Insurance Company Ltd.

    10 MetLife India Insurance Company Pvt. Ltd.

    11 Reliance Life Insurance Company Ltd.

    12 Shriram Life Insurance Company Ltd.

    13 Sahara India Life Insurance Company Ltd.

    14 Bharti AXA Life Insurance Company Ltd.

    15 Aviva Life Insurance Company Ltd.

  • 8/12/2019 ingvsya project

    14/25

    General Insurers:

    S.No. Name of the Company

    1 Royal Sundaram Alliance Insurance Company Limited

    2 Reliance General Insurance Company Limited.

    3 IFFCO Tokyo General Insurance Co. Ltd

    4 TATA AIG General Insurance Company Ltd.

    5 Bajaj Allianz General Insurance Company Limited

    6 ICICI Lombard General Insurance Company Limited.

  • 8/12/2019 ingvsya project

    15/25

    ADVANTAGES OF LIFE INSURANCE

    1. It is superior to an ordinary saving plan: - Unlike other saving plans, if affords full protection against

    risk of death. In case of death, the full sum assured is made available under a life assurance policy;

    whereas under saving scheme the total accumulated saving alone will be available. The later will be

    considerable less than the sum assured, if death occurs during early years.

    2. Easy settlement & protection against creditors: -The life assured can name person(s) called Nominee

    to whom the policy money would be payable in the event of his death. The proceeds of a life policy can

    be protected against the claim of the creditors of the life assured by effecting a valid assignment of the

    policy.

    3. Ready marketability & suitability for quick borrowing: - After an initial period, if the policyholder

    finds him unable to continue payment of premiums, he can surrender the policy for a cash sum.

    Alternatively, he can tide over a temporary difficulty by taking loan on the sole security of the policy

    without delay. Further, a life insurance policy is sometimes acceptable as security for a commercial loan.

    4. Tax Relief: -The Indian Income-Tax allows deduction of certain portion of the taxable income, which

    is diverted to payment of life insurance premiums from the total income tax liability. When this tax relief

    is taken into account, it will be found that the assured is in effect paying a lower premium for his

    insurance.

  • 8/12/2019 ingvsya project

    16/25

    Need for insurance

    To provide cash to meet various routine expenses of the family on or immediately after

    the death of the income earner of the family.

    To preserve the familys accustomed standard of living ever after the death of the

    breadwinner.

    To provide continuous flow of funds for the living spouse.

    To allocate income funds for the childrens education.

    To provide a retirement income throughout old age.

    To provide a reliable savings plan for the future.

    To supplement income when earning power is reduced or eroded by illness, accident or

    any handicap.

    To furnish surplus earnings for the investors should disaster strike.

  • 8/12/2019 ingvsya project

    17/25

  • 8/12/2019 ingvsya project

    18/25

    Insurance Marketing focuses on the formulation of an ideal mix for Insurance business so that the

    Insurance organization survives and thrives in the right perspective.

    MARKETING --MIX FOR INSURANCE COMPANIES: The marketing mix is the combination of marketing

    activities that an organization engages in so as to best meet the needs of its targeted market. The

    Insurance business deals in selling services and therefore due weight-age in the formation of

    marketing mix for the Insurance business is needed. The marketing mix includes sub-mixes of the 7

    P's of marketing i.e. the product, its price, place, promotion, people, process & physical attraction.

    The above mentioned 7 P's can be used for marketing of Insurance products, in the following

    manner:

    1. Product:

    A product means what we produce. If we produce goods, it means tangible product and when

    we produce or generate services, it means intangible service product. A product is both what a

    seller has to sell and a buyer has to buy. Thus, an Insurance company sells services and

    therefore services are their product.

    In India, the Life Insurance Corporation of India (LIC) and the General Insurance Corporation (GIC) are

    the two leading companies offering insurance services to the users. Apart from offering life insurance

    policies, they also offer underwriting and consulting services. When a person or an organization buys

    an Insurance policy from the insurance company, he not only buys a policy, but along with it the

    assistance and advice of the agent, the prestige of the insurance company and the facilities of claims

    and compensation. It is natural that the users expect a reasonable return for their investment and

    the insurance companies want to maximize their profitability. Hence, while deciding the product

    portfolio or the product-mix, the services or the schemes should be motivational. The Group

    Insurance scheme is required to be promoted, the Crop Insurance is required to be expanded and

    the new schemes and policies for the villagers or the rural population are to be included. The Life

    Insurance Corporation has intensified efforts to promote urban savings, but as far as rural savings are

    concerned, it is not that impressive. The introduction of Rural Career Agents Scheme

    has been found instrumental in inducing the rural prospects but the process is at infant stage

    and requires more professional excellence. The policy makers are required to activate the efforts.

    It would be prudent that the LIC is allowed to pursue a policy of direct investment for rural

    development. Investment in Government securities should be stopped and the investment should be

  • 8/12/2019 ingvsya project

    19/25

    canalized in private sector for maximizing profits. In short, the formulation of product-mix should be

    in the face of innovative product strategy. While initiating the innovative process it is necessary to

    take into consideration the strategies adopted by private and foreign insurance companies.

    2. Pricing:

    In the insurance business the pricing decisions are concerned with:

    i) The premium charged against the policies,

    ii) Interest charged for defaulting the payment of premium and credit facility, and

    iii) Commission charged for underwriting and consultancy activities. With a view of influencing thetarget market or prospects the formulation of pricing strategy becomes significant. In a developing

    country like India where the disposable income in the hands of prospects is low, the pricing decision

    also governs the transformation of potential policyholders into actual policyholders. The strategies

    may be high or low pricing keeping in view the level or standard of customers or

    the policyholders. The pricing in insurance is in the form of premium rates. The three main factors

    used for determining the premium rates under a life insurance plan are mortality, expense and

    interest. The premium rates are revised if there are any significant changes in any of these factors.

    Mortality (deaths in a particular area): When deciding upon the pricing strategy the average rate of

    mortality is one of the main considerations. In a country like South Africa the threat to life is very

    important as it is played by host of diseases.

    Expenses:The cost of processing, commission to agents, reinsurance companies as well as

    registration are all incorporated into the cost of installments and premium sum and forms the

    integral part of the pricing strategy

    Interest:The rate of interest is one of the major factors which determine people's willingness to

    invest in insurance. People would not be willing to put their funds to invest in insurance business if

    the interest rates provided by the banks or other financial instruments are much greater than

    the perceived returns from the insurance premiums.

  • 8/12/2019 ingvsya project

    20/25

    3. Place:

    This component of the marketing mix is related to two important facets --

    i) Managing the insurance personnel, and

    ii) Locating a branch. The management of agents and insurance personnel is found significant with

    the viewpoint of maintaining the norms for offering the services. This is also to process the services

    to the end user in such a way that a gap between the services- promised and services -- offered is

    bridged over. In a majority of the service generating organizations, such a gap is found existent which

    has been instrumental in making worse the image problem. The transformation of potential

    policyholders to the actual policyholders is a difficult task that depends upon the professional

    excellence of the personnel. The agents and the rural career agents acting as a link, lack

    professionalism. The front-line staff and the branch managers also are found not assigning due

    weight-age to the degeneration process. The insurance personnel if not managed properly would

    make all efforts insensitive. Even if the policy makers make provision for the quality upgrading the

    promised services hardly reach to the end users.

    It is also essential that they have rural orientation and are well aware of the lifestyles of

    the prospects or users. They are required to be given adequate incentives to show their

    excellence. While recruiting agents, the branch managers need to prefer local persons and provide

    them training and conduct seminars. In addition to the agents, the front-line staff also needs anintensive training program to focus mainly on behavioral management. Another important

    dimension to the Place Mix is related to the location of the insurance branches. While locating

    branches, the branch manager needs to consider a number of factors, such as smooth accessibility,

    availability of infrastructural facilities and the management of branch offices and premises. In

    addition it is also significant to provide safety measures and also factors like office furnishing, civic

    amenities and facilities, parking facilities and interior office decoration should be given proper

    attention. Thus the place management of insurance branch offices needs a new vision, distinct

    approach and an innovative style. This is essential to make the work place conducive, attractive and

    proactive for the generation of efficiency among employees. The branch managers need professional

    excellence

    to make place decisions productive.

  • 8/12/2019 ingvsya project

    21/25

    4. Promotion:

    The insurance services depend on effective promotional measures. In a country like India, the rate of

    illiteracy is very high and the rural economy has dominance in the national economy. It is essential to

    have both personal and impersonal promotion strategies. In promoting insurance business, the

    agents and the rural career agents play an important role. Due attention should be given in selecting

    the promotional tools for agents and rural career agents and even for the branch managers and front

    line staff. They also have to be given proper training in order to create impulse buying.

    Advertising and Publicity, organization of conferences and seminars, incentive to policyholders

    are impersonal communication. Arranging Kirtans, exhibitions, participation in fairs and festivals,

    rural wall paintings and publicity drive through the mobile publicity van units would be effective

    in creating the impulse buying and the rural prospects would be easily transformed into

    actual policyholders.

    5. People:

    Understanding the customer better allows designing appropriate products. Being a service

    industry which involves a high level of people interaction, it is very important to use this resource

    efficiently in order to satisfy customers. Training, development and strong relationships with

    intermediaries are the key areas to be kept under consideration. Training the employees, use of ITfor efficiency, both at the staff and agent level, is one of the important areas to look into.

    6. Process:

    The process should be customer friendly in insurance industry. The speed and accuracy of payment is

    of great importance. The processing method should be easy and convenient to the

    customers. Installment schemes should be streamlined to cater to the ever growing demands of the

    customers. IT & Data Warehousing will smoothen the process flow. IT will help in servicing large no.

    of customers efficiently and bring down overheads. Technology can either complement or

    supplement the channels of distribution cost effectively. It can also help to improve customer service

    levels. The use of data warehousing management and mining will help to find out the profitability

    and potential of various customers product segments.

  • 8/12/2019 ingvsya project

    22/25

    7. Physical evidence:

    Distribution is a key determinant of success for all insurance companies. Today, the nationalized insurers

    have a large reach and presence in India. Building a distribution network is very expensive and time

    consuming. If the insurers are willing to take advantage of India's large population and reach a profitable

    mass of customers, then new distribution avenues and alliances will be necessary. Initially insurance was

    looked upon as a complex product with a high advice and service component.

    Buyers prefer a face-to-face interaction and they place a high premium on brand names and reliability.

    As the awareness increases, the product becomes simpler and they become off-the-shelf commodity

    products. Today, various intermediaries, not necessarily insurance companies, are selling insurance. For

    example, in UK, retailer like Marks & Spencer sells insurance products. The financial services industries

    have successfully used remote distribution channels such as telephone or internet so as to reach more

    customers, avoid intermediaries, bring down overheads and increase profitability. A good example is UK

    insurer Direct Line. It relied on telephone sales and low pricing. Today, it is one of the largest motor

    insurance operators.

    Technology will not replace a distribution network though it will offer advantages like better customer

    service. Finance companies and banks can emerge as an attractive distribution channel for insurance in

    India. In Netherlands, financial services firms provide an entire range of products including bank

    accounts, motor, home and life insurance and pensions. In France, half of the life insurance sales are

    made through banks. In India also, banks hope to maximize expensive existing networks by selling a

    range of products. It is anticipated that rather than formal ownership arrangements, a loose network of

    alliance between insurers and banks will emerge, popularly known as bank assurance.

    Another innovative distribution channel that could be used are the non-financial organizations. For an

    example, insurance for consumer items like fridge and TV can be offered at the point of sale. This

    increases the likelihood of insurance sales. Alliances with manufacturers or retailers of consumer goods

    will be possible and insurance can be one of the various incentives offered.

  • 8/12/2019 ingvsya project

    23/25

    Various types of life insurance policies:-

    Endowment policies: This type of policy covers risk for a specified period, and at the end of the

    maturity sum assured is paid back to policyholder with the bonuses during the term of the

    policy.

    Money back policies: This type of policy is for periodic payments of partial survival benefits

    during the term of the policy as long as the policy holder is alive.

    Group insurance: This type of insurance offers life insurance protection under group policies to

    various groups such as employers-employees, professionals, co-operatives etc it also provides

    insurance coverage for people in certain approved occupations at the lowest possible premium

    cost.

    Term life insurance policies: This type of insurance covers risk only during the selected term

    period. If the policy holder survives the term, risk cover comes to an end. These types of policies

    are for those people who are unable to pay larger premium required for endowment and whole

    life policies. No surrender, loan or paid up values are in such policies.

    Whole life insurance policies: This type of policy runs as long as the policyholder is alive and is

    covered for the entire life of the policyholder. In this policy the insured amount and the bonus is

    payable only to nominee on the death of policy holder.

    Joint life insurance policies: These policies are similar to endowment policies in maturity

    benefits and risk cover, but joint life policies cover two lives simultaneously such as married

  • 8/12/2019 ingvsya project

    24/25

    couples. Sum assured is payable on the first death and again on the death of survival during the

    term of the policy.

    Pension plan: a pension plan or annuity is an investment over a certain number of years but

    does not provide any life insurance cover. It offers a guaranteed income either for a life or

    certain period.

    Unit linked insurance plan: ULIP is a kind of insurance plan which provides life cover as well as

    return on premium paid over a certain period of time. The investment is denoted as units and

    represented by the value called as net asset value (NAV).

    IRDA (Insurance Regulatory and Development Authority)

    The Insurance Act, 1938 had provided for setting up of the Controller of Insurance to act as a strong and

    powerful supervisory and regulatory authority for insurance. Post nationalization, the role of Controller

    of Insurance diminished considerably in significance since the Government owned the insurance

    companies. But the scenario changed with the private and foreign companies foraying in to the

    insurance sector. This necessitated the need for a strong, independent and autonomous Insurance

    Regulatory Authority was felt. As the enacting of legislation would have taken time, the then

    Government constituted through a Government resolution an Interim Insurance Regulatory Authority

    pending the enactment of a comprehensive legislation.

    The Insurance Regulatory and Development Authority Act, 1999 is an act to provide for theestablishment of an Authority to protect the interests of holders of insurance policies, to regulate,

    promote and ensure orderly growth of the insurance industry 17 and for matters connected therewith

    or incidental thereto and further to amend the Insurance Act, 1938, the Life Insurance Corporation Act,

    1956 and the General insurance Business

    (Nationalization) Act, 1972 to end the monopoly of the Life Insurance Corporation of India (for life

    insurance business) and General Insurance Corporation and its subsidiaries (for general insurance

    business).

    The act extends to the whole of India and will come into force on such date as the Central Government

    may, by notification in the Official Gazette specify. Different dates may be appointed for different

    provisions of this Act. The Act has defined certain terms; some of the most important ones are as

    follows:

  • 8/12/2019 ingvsya project

    25/25

    Appointed day means the date on which the Authority is established under the act.

    Authority means the established under this Act.

    Interim Insurance Regulatory Authority means the Insurance Regulatory Authority set up by the Central

    Government through Resolution No. 17(2)/ 94-lns-V dated the 23rd January, 1996.

    Words and expressions used and not defined in this Act but defined in the

    Insurance Act, 1938 or the Life Insurance Corporation Act, 1956 or the General Insurance

    Business (Nationalization) Act, 1972 shall have the meanings respectively assigned to them in those

    Acts.

    A new definition of "Indian Insurance Company" has been inserted. "Indian insurance company" means

    any insurer being a company

    (a) Which is formed and registered under the Companies Act, 1956

    (b) In which the aggregate holdings of equity shares by a foreign company, either by itself or

    through its subsidiary companies or its nominees, do not exceed twenty-six percent, paid up capital in

    such Indian insurance company.

    (c) Whose sole purpose is to carry on life insurance business, general insurance business or re-insurance

    business?

    The Authority is a ten member team consisting of

    (a) A Chairman;

    (b) five whole-time members;

    (c) four part-time members,

    (all appointed by the Government of India)