A B H I S H E K K A S H Y A P E-Mail: abhishekkashyap@gmail.com

Mobile: +91-9820943122

MANAGEMENT PROFESSIONALProject Management

“Nearly 14 years of rich experience in building responsive IT organizations that enhance customer experience and in driving business growth & turnaround of business capabilities while ensuring availability of all necessary

application/service knowledge and documentation”

Location Preference: Pune

P R O F I L E S U M M A R Y

Unique expertise in driving global programs / projects on multi-site facility set-up, including IT Infrastructure, Offshore Development Center & Data Center and on migration of Data Center; impressive success in managing projects with high level of complexity and/or risk

Streamlined the activities pertaining to IT procurement of infrastructure components such as Databases, Licenses, Web Applications Severs while leading system stability through enhancement/maintenance periods

Proficiency in offering gamut of services ranging from enterprise solution architecture and best practices while resolving high escalation issues and following up till closure

Skilled in translating company business strategy into cost effective IT solutions; expertise in managing business demand by balancing client delivery, internal revenue growth and effective risk management controls

Efficient in ensuring security of all Oracle Databases; maintaining database constraints to ensure database integrity Excellence in monitoring the administration of all database objects and their performance and database performance Demonstrated excellence in identifying and managing technical projects necessary to ensure necessary service levels are

established and maintained Performed gamut of operations such as issuing of software licenses, security certificates and contracts with service

providers, managing strategic capacity, consumption and performance management which includes forecasting and management based on business plans

Dynamic, agile, resilient and flexible and builds strong relationships that contribute to highly successful outcomes; rich experience of working in cross-cultural, multi-lingual and multi-time zone environments

S K I L L S E T

~ Project Management ~ Service Delivery ~ Consulting

~ Oracle Database Administration ~ Transition & Knowledge Transfer ~ Training & Development

~ Risk Management ~ Cross-functional Coordination ~ Team Building & Leadership

O R G A N I S A T I O N A L E X P E R I E N C E

Since Aug’08: Capgemini India Pvt. Ltd., Canada & Mumbai as Manager

Apr’07 – Jul’08: State Highway Administration (SHA) as Team Lead, USA Senior DBA

Aug’05 – Apr’07: Atos Origin, Singapore, Hong Kong & India as Team Lead, DBA Jun’04 to Jul’05: ICICI Bank, Mumbai as Application / Database Administrator

Jun’02 – Jun’04: BPL Mobile Communications, Mumbai as Developer / Database Administration

Key Result Areas: Resolving various escalations and technical issues for the entire team Spearheading major signature programs from the stage of creating & managing budgets to keeping close track of

delivery related schedules and updating stakeholders Leading multiple interrelated large projects with respective schedules, scopes, costs, risks and resources; aligning

program goals with strategic direction and prioritizing various project initiatives Driving completion of projects within budgeted cost & schedule; ensuring project delivery is done as per agreed quality

standards; facilitating continual improvement in services for growth in revenue and profitability; consistently meeting and exceeding SLAs and mentoring teams to deliver world class services

Understanding business requirements of global customers and providing inputs to engineering teams on creation, coordination & implementation of effective architecture & technology plans; interfacing with clients and managing client relationships

Providing leadership & guidance to Delivery Integration Teams and other alliance teams for their continued growth; conducting annual reviews of staff; facilitating improvement in performance of all staff members

Accomplishments: Excellent track record of working at abroad locations like US, Canada and Asia Pacific for successful delivery of

Transition Project in Canada transition from onshore to offshore team (49 people), legacy systems old to new environments for Loblaw Retail Company and also received recognition from the client for the same

Played a pivotal role in reducing customer servicing Key role in taking initiatives to execute projects on time and within budget Initiated measures to ensure that applications are in line with requirements specified by clients Pivotal in organising programs such as Power Training, Knowledge Sessions to build competencies of teams / members Received additional projects on collaboration basis because excellent services and on-time deliveries of projects under

the supervision Actively suggested enhancements like virtualization, exchange online to improve the application performance

At ICICI Bank, Mumbai Bagged team appreciation for being the 2nd Best Team for putting in exceptional efforts for tuning of the application with

respect to front-end and back-end, which helped in saving time taken by the application and streamlining the process

At BPL Mobile Communications Formulated management information strategy to drive projected revenue for the organization based on the usage after

analysing usage pattern of subscribers to suggest predictive tariffs which in turn enhanced customer satisfaction Successfully developed Shell scripts to support existing system in place

C E R T I F I C A T I O N S / T R A I N I N G

EMP Certified (Internal to Capgemini – Equivalent to PMP) Information Technology Infrastructure Library Foundation Certified (ITIL) Oracle 10G Certified Database Professional Sun Solaris Certified Professional Oracle 9i Certified Professional Database Administrator IBM DB2 V9 Certified Database Administrator Oracle Certified Associate Developer Track Attended Oracle RAC training from Oracle Corp.

E D U C A T I O N

Masters in Information Management from MET, Mumbai University Advance Computing Diploma from NIIT Computer Institute, Mumbai Bachelor’s Degree from Bhavans College, Mumbai University

I T S K I L L S

Operating Systems: Windows, Virtualization, (VMs) UNIX (All flavours)Databases: Oracle, DB2, SQL ServerETL: Cognos Languages: SQL, PL/SQL, Perl, Shell Scripts Tools: RMAN, Loader, Grid, Dataguard, OEM, SharePoint, Microsoft Projects

P E R S O N A L D E T A I L S

Date of Birth: 31’03’80Languages Known: English, Hindi, Marathi and Punjabi Address: B-701, Abrol House, Evershine Nagar, Malad West, Mumbai 400064

Note: Please refer annexure for project details.

ANNEXURE

Project Details

Since Aug ’08: Capgemini India Pvt. Ltd., Mumbai as Manager

Project Details:Title: Operations and Management of Datacenter Migration Period: Since Apr’11Role: Service Delivery Manager (Technical) Team Size: 29 Location: IndiaDeliverables: Coordinating with cross-functional teams across US and Canada Offering technical expertise in identifying, assessing and developing effective procedures which meet business

requirements Dealing with high priority tickets and ensuring its closure and providing RCA detailing technical and process issues and

thereby ensuring they do not reoccur Devising plans for hardware / software / licence upgrades or migration activities for aligning to the compliant platforms Ensuring 100% compliance to defined Operations Management Support Process especially root cause analysis, proactive

communication with customer and closure of any open ended issues Preparing new proposals for the client for new developments which are cost-effective Scheduling weekly review meetings for discussing weekly issues, process updates, customer feedback and critical

activities in the pipeline Leading Project Manager in physical to virtual migration along with supervising all the activities Cultivating and maintaining working relationships with senior stakeholders of account or portfolio of accounts Monitoring internal and external application audits and audit issue remediation activities Administering and driving people management processes including career planning, training and certification and

employee engagement

Title: Migration of Legacy Systems of a Retail Giant of Canada- Legacy Systems including UNIX, DB, Windows and Applications – Canada

Period: Aug’08 – Feb’11Role: Onshore Manager / Transition Team Size: 52 Location: CanadaDeliverables: Entrusted with the task of establishing and developing strong and collaborative relationships with the client and

implementation team Created project plan for the Off-shore team and offshore deliverables to onsite team Participated in the daily knowledge transfer to offshore team alongwith task allocation for completion Worked with client for the transition of support and formulated run manual for support and application team Constructed best practices and management methodologies for onshore and offshore team Translated complex technical concepts into meaningful business conversations Acted as a point of contact for the customer for all technical communication anticipating technical risks and

recommended mitigation and recovery plans Provided weekly presentation to client for the weekly work completion and activities planned ahead with key milestones

Apr’07 – Jul’08: State Highway Administration (SHA)

Title: Migration of Oracle Databases from 8i and 9i to Oracle Database 10GPeriod: Apr’07 – Jul’08Role: Team Lead, Senior DBASynopsis: The project included migration of Oracle Databases from 8i and 9i to Oracle Database 10G and

monitoring the performance of the application and inducting new application as per the business team – USA.

Deliverables: Participated in creation of WBS, activity listing, scheduling and planning Conducted:

o Reviewing of change and incident managemento OAT / UAT of application and new developments

Performed migration of databases from 8i and 9i to 10g Database after successful testing on development servers Configured alerts and agents on servers and Database grid control Prepared the back-up policy on the requirement provided by application team.

Liaised with Oracle Corp. for their support as and when required Provided weekly update on the issues and concerns to Project Manager/SDM Generated monthly DB health and DB uptime reportsDatabases: Oracle 9i / 10g, Oracle RACOperating System: Windows 2K3, Sun SolarisTools: Oracle Grid Control, Scripting, VERITAS (Net-backup), Sync Sort backup utility

Aug’05 – Apr’07: Atos Origin

Title: SCB Datacenter Migration Period: Aug’05 – Apr’07Client: Standard Chartered Bank Role: Team Lead, DBATeam Size: 16Location: Singapore, Hong Kong & IndiaSynopsis: The project included consolidation of all applications to one single datacenter in Hong Kong which

was spread out all across Asia and Europe regions. Managed coordination, planning, designing, organizing and rehearsing before actual implementation. The migration activity was performed in parts considering the volume of data and criticality of the applications.

Deliverables: Rendered assistance for Oracle Databases and auxiliary for DB2 databases Managed onsite knowledge transfer to India for Oracle and DB2 (Problem history, technical know-how, migration, support) Developed knowledge management database Discussed POA with DBA of other countries (USA, HK & SG), scope of work with US & HK counterparts Mentored the gems monitoring team to configure and generate auto-alert tickets for databases Supervised migration of Oracle databases during the dress rehearsals and cutover as per the guideline provided by SCB Provided weekly update on the concerns to India SDM Monitored day-to-day activities of databases (Statspack report & vulnerabilities) Well familiar with ITIL / CSDM process and quality processes Devised plans and implemented patches provided by Oracle (every 3 months) Created and submitted Root Cause Analysis / Incident Report