MOHANASUNDARAM A Mobile: 9840249822 E-Mail: lakshmohan69@yahoo.com

Looking for a new and challenging managerial position, one that will make best use of my existing skills & experiences, also enhance my skills for further career growth.

PERSONAL SUMMARYMore than 19 years of experience in applying process, problem-solving & technical skills to improve individual, team and organizational performance, designed, developed, implement & maintain IT infrastructure. Practical knowledge of complex systems builds, hardware and software, network support, technical support and computer repairs.

StrengthsContingency planner, Team builder, Research & strategic Analysis, Systematic Problem solver, Customer and Vendor handling.

AREAS OF EXPERTISE

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Extending high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt redressal of their problems.

Managing of IT Assets. Maintenance of Enterprise Servers, Databases & Applications. Proficiency in management skills related to IT operations and tackling human resource related issues. Addressing performance bottlenecks & ensuring maximum network uptime. Lead teams members in different location Pan India. Workforce Management.

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Responsible for user management, maintenance of web/mail server, etc. Maintaining web & mail servers in AWS. Maintaining and administering the F&P servers, Vmware servers, daily monitoring and backup the servers,

setting up servers and application as per project needs, providing 24X7 supports. Manage the IT budgets and expenditure on hardware and software. Performing routine audits of systems and software. Setting up router for basic operations; handling network infrastructure LAN/WAN, migration & configuration

of network client workstations. Expertise in computer hardware, LAN, Switching, Windows networking, and Wireless LAN & Security

practices. Assigning & handling of allocation and protection of user rights, as per company’s policies. Troubleshooting of LAN connectivity issues, software and hardware; tracking problem, remediation

scheduling and coordination.

PROFESSIONAL EXPOSURE

CADD Centre Training Services Pvt. Ltd., Chennai as Manager - IT Infrastructure Jul’14 – Jul-16

Manage the Corporate IT infrastructure, of self-owned training centers across India.Manage the IT infrastructure services, by coordinating with a team of 10 engineers at various locations.Responsible for providing support for Hardware, LAN & Software issues to a variety of desktop computers & laptops like DELL, HP etc.

Projects Handled:* Openfire chat engine * OTRS 4.0.3 * Zentyal & PFsense firewalls* Email migration from Linux postfix to hosted Hybrid Office365 and zimbra mail.

Significant Highlights:- Maintain the mail, web & in house servers to achieve the agreed SLA of 95% up time.- Coordinate with web development team for the up keep of the servers hosted on the AWS.- Manage the IT budgets and expenditure on hardware and software. - Reporting to the Managing Director. - Performing routine audits of systems and software. - Maintaining documentation & reports for ISO audits.- Responsible for hardware and software installation, maintenance and repair. - Developing & maintaining the company IT systems, software and databases. - Recommending and implementing improvements and efficiencies. - Management of server software and associated backup routines. - To evaluate, test, advise, train and support I.T. related projects. - Procurement of IT hardware, software and maintenance of products & services. - Responsible for the recruitment and training of new IT staff. - Writing documentation for ICT procedures, security and disaster recovery. - Maintaining documentation of changes regarding users, functions & systems.- Managing & strengthening the internal & hosted infrastructure including: firewalls, servers, switches and telephony.- Managing a team of over 10 administrative & technical staff Pan India. Hardware Used * Dell, HP, Acer & IBM Laptops & Desktops. * Dell PowerEdge 1950, & 2950. * Cisco 2900 switch.

Freelance system consultant, Chennai. May’13 – Jun’14

Handle SOHO customer calls for installing, maintaining small servers, desktops, printer & LAN.Liaison with vendors for purchase of software and hardware for end user.Assembling and upgrading the system.Configuring and troubleshooting the system.System maintenance.Configure Internet Modem, Multimedia devices, scanners and Printers.Installing and Troubleshooting the Network (LAN).

Secude Solutions India, Chennai as Technical Lead – Support Jul’08 – May’13

Projects Handled: Implementation of SAP Secure Login for BPCL, Mumbai. Involved in design & implementation of Trust Manager (Smartcard issuance), Single Signon & Email encryption

solution for various customers. Initiated the deployment of Trust Manager & Finallysecure software in HQ & branch offices.

Hardware Used * Dell Laptops & Desktops. * Dell PowerEdge 150, 1300, 2450, 29xx, R750. * Cisco 2900 switch.

Significant Highlights:IT Infra-Structure: Lead the technology team, to build stable infrastructure, and plan & execute in accordance to IT Road map for the

company. Managing Information Technology team, with 4 direct reports. Served as In-Charge of offsite & onsite (Europe) IT infrastructure support. Installation, Configuration, Administration & Managing Windows 2003 & 2008 Domain, Active Directory, group

policies, sites, replication etc. Undertook ownership of Windows 2003 & 2008 Active Directory, Exchange 2003 servers. System Administration-Managing Users, Groups, Roles and Access Permissions. Installation, Configuration and Administration of VMware VSphere4, ESX 3.5 and ESXi Server, & VMware vSphere

client Creation, Management and Configuration of Virtual Machines, Clone and Templates. Customizing guest operating system on Virtual Machines. Snapshot manager and restoring a snapshot. Responsible for servers backup and data integrity. Integration of Virtual Machine backups into existing physical server backup procedures. Scheduling of backups and System security. Administering and Managing Symantec Antivirus application. Performance monitoring & tuning. Responsible for monitoring server condition and status 24/7. Preventive maintenance. Planned and implemented alert and escalation process in the event of server malfunction. Update and maintain hardware inventory as per company policy. Optimally utilizing the available resource and also implemented best buying practices. Interact with our clients to resolve their problems in a timely and accurate manner. Functioned as SPOC for vendors providing IT related services & equipment. Reporting to Head IT.

Significant Highlights:Product Support:

Additional responsibilities to lead the SECUDE Product 24*7 Support from India with six member team. Handled SECUDE product training for SECUDE staff from Dubai. Ensured team met all SLA targets for all services provided. Mentored team members on technician issues. Team building and retention. People and Team Management. Workforce Management with shift scheduling for the process. Setting Goals and Objectives for the Team & individual. Reporting to the Product manager.

Cybernet Slashsupport, Chennai as Team Manager – Operations Oct’02 – Jul’08

Growth PathOct’02 – Nov’04: Technical Support EngineerDec’04 – Jan’06: Technical Support as Level 2Jan’06 – Feb’07: Senior Team LeaderMar’07 – Jul’08: Team Manager – Operations

Significant Highlights:As Team Manager – Operations Ensured team met all SLA targets for all services provided to the client. Improved team productivity and customer satisfaction scores.

Developed robust processes to manage rapid ramp ups. Increased efficiencies and expedited production by implementing various internal programs and quality assurance

procedures. People and Team Management Workforce Management SLA/ Metrics Driving Daily Operation Management Data Collation and Analysis Goals and Objective Setting Preparing Resource Utilization Report for Project Providing MIS about the Resources deployed. Interaction with other Departments, like HR, Admin, IT, and etc. Received award for the Best Team Manager & Team Leader. Efficiently supervised 3 Team Leaders, 6 Level Two Engineers and 48 Level One Technical Support Associates. Managed large scale migration of Project team from one service delivery location to another.

PROFESSIONAL EXPOSURE

SRM Systems & Software, Chennai as System Administrator, Jan’01 – May’02

Wintech Computers – Chennai as System Administrator, May’00 – Jan’01

Accel IT Academy – Chennai as Hardware and Networking Faculty, Dec’99 – May’00

Ganesha Infotech Consultants as Service Engineer, Jan’97 – Dec’99

Info-drive Software Ltd., as Asst. Hardware Engineer and Multimedia Faculty, Oct’95 – Aug’96

ACADEMIA

MBA (IT Systems) from Annamalai University (DDE, correspondence) in 2009.B.Com. from Annamalai University (DDE, correspondence) in 1997.

CERTIFICATIONS

Prince 2 Certification, Foundation & Pracitioner, 2016. MCSA Win2003 Server in 2010. ITIL V3 in 2009. CCNA Certified 2009. MCSE Windows NT 4 in 1999. PG Diploma in Computer Hardware and LAN, Microcode in 1996. Digital Video Editing, Infodrive in 1995. Computer Graphics and Animation, Vector Institute (Prasad Studios) in 1995. Diploma in Information System Management from Aptech in 1994. CAPM from Jump Project Management Consultants.

TECHNICAL SKILLS

Antivirus: Symantec Endpoint protection & Bright MailAuthentication Management: Active Directory Database: MS SQL & Oracle 8iMessaging Server: MS-Exchange 2003 & 2010Network Operating System: Novell Netware 3.12 & 4.11, Win NT 4, 2000, 2003, 2008 & 2012.Operating Systems: DOS & Windows (9X, XP, 2K Pro, Vista) & Win7Secude Products: Secure login, ESSO, Full Disk Encryption, Trust Manager (Smartcard Management)Virtualization: VM Ware ESX 4.0. & 4.1.

PERSONAL DOSSIER

Date of Birth: 1st November, 1972Address: # 46, 2nd Layout Teacher’s Colony, Kolathur, ChennaiPassport: G9403770 valid 15/07/2018.Languages: English and Tamil