Abhishek Gupta

abhi.gupta135@gmail.com Contact: +91 7385912499________________________________________________________________________ Summary:

With more than 4.5years of IT experience in Training, Administration, Analysis, Design and Development of Web based applications using .Net-AzureCloud and 3.0 years of Experience in CRM Applications configuration and development using SalesForce.com and Force.com Platform.

SFDC Skill Set & Certificates:

Microsoft Certified Developer (70-515) Salesforce.com Certified Force.com Developer (DEV401) Salesforce.com Certified Force.com Admin (Admin 201) Salesforce.com Certified Force.com Service Cloud (Consultant) Experienced with Configuration, Customization, Development and Support

experience on Salesforce.com SFDC Configurations/Customizations – User Interface, Page Layouts, Tabs,

Custom fields, Custom objects, Validation Rules, Triggers. Understanding of SFDC MVC Architecture Experience in SFDC related technologies such as Apex, Visual Force. Extensive experience over creating workflows, approval processes, validation

rules and sharing & security rules. Used different data tools – Apex Data Loader, Force.com, Import Wizard, SFDC. Experience in writing the SOQL and SOSL. Experience to write FDD (Functional design Doc ) and TDD (Technical design

doc) Experience develops in inbound integration to define mapping from source to

target system(SFDC) . Committed to excellence, self-motivator, quick-learner, diligent, team-player, and

a prudent developer with strong problem-solving skills and communication skills. Knowledge in Apptus product such as Quote to Cash and X-Author. Experience in various App Exchange product Such as CSAT Survey etc.

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Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules.

Experienced to develop Email-To Case.

Experience Summary

Period Company LocationMar-16 to Till date Birlasoft LTD Noida ,IndiaDec-14 to Mar-16 Accenture LTD Noida IndiaOct 12 – Dec-14 Syntel LTD Pune, IndiaSep11 – Jun 12 Aloha Technology Pune, India

Work Experience:

Project 1:

Work Unit BirlaSoft LtdClient Confidential Name of the industry Power and Water Duration Mar-2016 – Till date

Team Size 4

Role Developer

Designation Senior Software Engineer

Environment Salesforce,Visualforce,SOSL,SOQL APEX, Email-to-Case, JavaScript

Project Description:: Its Service Cloud case Management, issue to be captured quickly and simply by an issue reporter. Moreover, the Service Cloud case management application will need to be ‘mobile-friendly’ to allow for ‘quick’ case creation by field users/accurate queuing of cases based on Pole and product line and the fluid assignment of cases to case owners to ensure timely issue resolution that meets the satisfaction of customers.

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Project 2:

Work Unit Accenture LtdClient Confidential Name of the industry Health careDuration Dec-2014 – Till date

Team Size 5

Role Developer

Designation Software Engineer

Environment Salesforce,Visualforce,SOSL,SOQL APEX,FlowsProject Description: This project is based on : This project is based on Sale cloud and service cloud.Sales cloud and service cloud can interact to each otherUser can create interaction log based on customer inquiry( Practitioner, Broker, Member ,Employer and Supplier )Training and supporting End-users on CRM application developed using SalesForce and Force.com platform

Responsibilities: Involved in Development and configuration of SFDC. Involved in coding Using Apex classes, controllers and Triggers to enhance

application functionality. Involved in Creation of Visualforce pages. Involved in writing the custom validation rules, formula etc. as per requirements Restructure OWD for the current project Developed process builder Use App Exchange product like CSAT Survey . Involved working on Test class to cover positive and negative test.

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Project 3:

Work Unit Syntel Ltd.Client HUMANAName of the Project HUMANA AssistDuration Jul 2013 – Dec 2014

Team Size 4

Role Developer

Designation Software Engineer

Environment Salesforce,Visualforce,SOSL,SOQL APEX,FlowsProject Description: This project is based on : This project is based on Community tool with the following capabilitiesInternal and external user can login depending upon the role user will be able to see different pages.User can select business type then he can select inquiry type (Invoice, payments, tax reporting suppliers).Once User submits his inquiry then inquiry will be associated to case and case will assign to the queue.

Responsibilities: Involved in Development and configuration of SFDC. Involved in coding Using Apex classes, controllers and Triggers to enhance

application functionality. Involved in Creation of Visualforce pages. Involved in writing the custom validation rules, formula etc. as per requirements Involved working on Test class to cover positive and negative test

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Project 4:

Work Unit Syntel Ltd.Client AMEXName of the Project TDC Azure MigrationDuration Oct-2012 – Jun- 2013

Team Size 6

Role Developer

Designation Software Engineer

Environment C#.Net 3.0,Asp.Net, Azure, Jquery, Ajax, SVNProject Description: : TDC is a centralized web based tool with the following capabilities•Capturing test data characteristics•Inbuilt Triumph AR(Account Receivable) business logic and product relationships ( e.g. relationship between player account, configuration code and IA)•Automated new account set up file generation•Consolidation of data characteristics•Integration with Master Test Bed•Automated MR(Membership Reward) business rules and capturing of MR test data characteristics

Responsibilities: Migrating stored procedures compatible to Azure database server from SQL Server

2005. Handling Azure build and Deployment of Application Worked on mailing functionalities changes with respect to Azure environment. Handling scheduler functionality changes with respect to Azure environment by

Worker role. Handled sprints in Azure Environment Defect fixing in SIT and UAT. Creating database and application CMRs and getting it done successfully.

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Project 5:

Work Unit Syntel Ltd.Client AMEXName of the Project IMETS Azure Migration

Duration Oct 2012 – Jun 2013

Team Size 6

Role Developer

Designation Software Engineer

Environment C#.Net 3.0,Asp.Net, Azure, Jquery, Ajax, SVNProject Description:: IMeTs is a centralized web based tool with the following capabilities. iMeTs is a role driven web based application.

A one stop shop tool for SMC TCC Test Management, Data Management and Environment Management Teams.

Provide facility to upload the QC Defect. Provide facility to generate graphs based on search criteria. Provide facility to pull reports. Provide facility to add/update Master data. Provide facility to track the weekly and monthly allocation/availability of

resources/projects based on their capacity.

Responsibilities: Migrating stored procedures compatible to Azure database server from SQL Server

2005. Handling Azure build and Deployment of Application Worked on mailing functionalities changes with respect to Azure environment. Handling scheduler functionality changes with respect to Azure environment by

Worker role. Handled sprints in Azure Environment Defect fixing in SIT and UAT. Creating database and application CMRs and getting it done successfully.

Other Technical Skill Set & Certificates:

Primary skills : C, C++, C#, ASP.NET, ADO.NET, Java Script, CSS, HTML, XML, AJAX

Operating System : WIN XP, WIN 7 Databases : MS Access, MS SQL Server 2005/2008 R2. Azure Utilities/Tools : Quality Center 10.0, VSS, SVN,Zira Development Tools : Visual Studio 2008, 2010, Eclipse

Educational Qualifications:6

Qualification

College/ University Year %

MCA Pune University 2011 59%BCA IPS Academy Indore 2008 60%XII SVM Inter College UP Board 2005 63%

X SVM Inter College UP Board 2003 53%

Personal Details:

Name : Abhishek GuptaDOB : 12-11-1987Sex : MaleMarital Status : MarriedNationality : IndianAddress : Noida.Languages Known : English, Hindi & MarathiPassport Number : K0538420 Passport Expiry Date : 13–Nov-2021

Declaration:

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Abhishek Gupta

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