sop- 39.pptx

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    SOP- 39: CONFIRM AVAILABILITYSTANDARD

      Following Procedures shuold be lollowed to condirmavailability:

    1 Chec availably be!ore con"rming reservation

    # Chec the alternate dates given !or closed$ outdates%

    & '(er wait listing !or closed$ out dates%

    ) Recommended nearby *ro*erties when sold out%

    + All over$booed reservations must be *ermitted byFront ',ce -anager%

     

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     PR'C.D/R.S1 Chec room availability be!ore con"rmingany

    reservaton dates guest%

    # 0og on to com*uter to chec com*uteravailability !or room suite ty*es and rates%

    & '(er alternative dates room suite ty*es onsold2 out restricted dates to guests%

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      ) '(er nearby recommendations *r other

    hotel 3 e42 guest needs ) nights but only &nights are avaitable56 o(er to reserveunrestricted nights anh wait2 list guest !orremaining1 night%

      + 7! rooms suites are avaitable% Contiue to*rocess reservation into system

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